Bluefin Bay Family of Resorts

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Bluefin Bay Family of Resorts in Tofte, Minnesota is seeking full time, seasonal Recreation and Activities Guides for the summer 2024 season. (Mid-May through Mid-August with extension potentials)

The Recreation & Activities Guide duties include, but are not limited to, leading daily scheduled outdoor recreation activities such as Hiking, Biking, Kayaking, Canoeing, Stand Up Paddle Boarding and crafting programs. Other activities are also offered such as kid’s programs, naturalist programs, and winery shuttles. Staff members will maintain a positive and enthusiastic approach in maintaining daily operations of the Recreation & Activities department which includes a task list provided by the Activities Coordinator to be completed between scheduled activities. This position requires daily upkeep and managing of inventory, and most importantly bringing exceptional customer service through safe and engaging activities.

Reports To: Recreation & Activities Coordinator

Duties and Responsibilities

Program Duties

• Follow daily procedures for opening and closing activities center.
• Conduct and participate in outdoor programs and tours including but not limited to: Hiking, Biking, Kayaking, Canoeing, Stand Up Paddle Boarding and crafting programs.
• Assist Activities Coordinator in a variety of tasks related to the Activities Department.
• Assist Kids Program Coordinator in various kids’ programs.
• Set up, tear down, and clean up after programs, tours, arts, and crafts.
• Maintain activities supplies and equipment- ensure they are in a neat and working order.
• Keep all activities areas well-kept and clean.
• Report inventory needs and broken equipment to the Activities Coordinator.
• Responsible for sign out procedures of equipment.
• Leaf blow all entrances at the Guest Services building and tennis courts.
• Be aware and knowledgeable of Bluefin activities and local area events.
• Assist in updating activities boards, fliers, pamphlets, and schedules.
• Help with occasional special event shuttles (i.e. weddings).
• Follow any other tasks as requested by the Activities Coordinator.

Interpersonal Duties

• Ensure and provide guest safety, entertainment, and education.
• Maintain an open and friendly attitude.
• Provide exceptional customer service skills.
• Demonstrate enthusiasm, energy, drive, job devotion, a positive attitude, and dependability.

Qualifications

Education and experience

• High School diploma or general education degree (GED); and one to three months related experience and/or training.

Language Skills and Reasoning Ability

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and group situations to guests and other team members.
•  Ability to communicate needs and/or concerns to his/her supervisor.
•  Ability to apply common sense understanding to carry out simple instructions furnished in written or verbal form.
•  Ability to manage risk safely and efficiently.

Certifications

• CPR and First Aid (Provided by Bluefin)
• Driver’s Safety Course (Provided by Bluefin) *Must have a valid driver’s license.

Physical Demands

• Lift up to 50 lbs without assistance and over 100 with assistance – items such as kayaks, canoes, and bike equipment.
• Ability to stand for long periods of time.
• Ability to sit, climb, and balance.
• Ability to hike over uneven terrain up to five miles.

How to Apply:

Fill out an online application at www.bluefinbay.com

Send a copy of your cover letter & resume attention to Sean Henkenius via activities@bluefinbay.com or Nikki Fiske at nikki@bluefinbay.com

To participate in the preparation of food in one of our restaurants. The employee will assemble items for various entrees to certain standards and specifications. A successful candidate will help fulfill our mission to deliver exceptional hospitality to all guests. This position is located at our Bluefin Grille and can be a full-time seasonal or a full-time year round position.

SAMPLING OF DUTIES AND RESPONSIBILITIES

• Prepares and assembles various meal items in a timely manner
• Follows instructions and recipes
• Keeps a sanitary and organized workstation
• Restocks items as needed
• Uses and maintains cooking station and equipment
• Assists with cleaning, sanitation and other organizational duties
• Provides support to the cooking staff and preforms any additional tasks requested by Chef, Sous Chef, or Kitchen Manager

QUALIFICATIONS 

• Full understanding of professional cooking and knife handling skills.  
• Understanding and knowledge of safety, sanitation and food handling procedures.  
• Professional communication skills are required.  
• Ability to take direction.  
• Ability to work in a team environment.  
• Ability to work calmly and effectively under pressure.  
• Ability to problem solve, be self-motivated and organized.  
• Committed to quality service. 

Education and Experience

Must have knowledge of food preparation, sanitation standards, inventory and control systems or the ability and desire to learn.

Communication Skills

Verbal communication skills to interact with coworkers is a plus. Must be able to speak, read and understand basic cooking directions. 

Physical Demands

• Ability to speak and hear  
• Be able to work in a standing position for long periods of time 
• Be able to reach, bend, stoop and frequently lift up to 35 pounds and occasionally lift/move 50 pounds. (Assistance will be provided for heavy items.)
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Generally, in an indoor setting but can include an occasional outdoor barbeque.  
• Occasional computer use  
• Varying schedule to include weekends, weekdays, evenings, holidays and extended hours as business dictates
• Frequent exposure to heat/cold from the mechanical equipment  
• Moderate to loud work level 

Job Title: Night Houseman

Days of Week: Flexible, 5 days per week, 8 hour shift
Department: Guest Services
Reports To: Front Desk Manager

Summary: This shift operates in the afternoon into the evening. The Night Runner’s primary goal is to assist guests with various tasks as needed. The Night Runner will also oversee property maintenance as detailed below.

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for guest deliveries (food deliveries, in room delivery)
- Resolve basic maintenance issues in a guest unit
- Responsible for overseeing company vehicle
- Conduct site checks and make sure everything is in proper order
- Assist in shuttling guests when needed
- Keep pools stocked with necessary guest items
- Overseeing property grounds
- Assist Front Desk as needed
- Perform other tasks as designated by the Guest Services Manager

QUALIFICATIONS
- Must have a valid driver’s license
- Ability to work independently
- Must be able to lift at least 50 pounds

WORK ENVIRONMENT
The Night Runner is expected to stand for periods of times as well as be exposed to outside weather conditions.

Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions.

Judgment: Displays willingness to make decisions; includes appropriate people in the decision making process.

You can find out more about these positions by visiting our website at https://www.bluefinbay.com/employment-opportunities/. We look forward to hearing from you!

Position manages, directs, and coordinates all front desk operations and staff by performing the following duties.

Essential Duties and Responsibilities include the following:

• Managing and overseeing orientation, training, performance reviews, discipline, and scheduling for all front desk, reservationist, night audit, and night runner.
• Ensuring all front desk staff provide excellent customer service at all times through coaching and training
• Maintaining detailed knowledge of resort products, services, and operations.
• Maintaining expert knowledge of Resort Data Processing, our property management software.
• Resolving all customer service issues and complaints and performing service recovery as needed.
• Creating and monitoring labor and supply budgets.
• Work with Lodging Director to maximize occupancy and revenue.
• Assisting with human resource tasks including recruitment and interviewing for Front Desk Staff
• Assisting in the oversight of the condition of resort facilities and recreational equipment.
• Participating in weekly lodging meetings.
• Responsible for staffing the front desk and making sure the front desk is supported.
• Perform other job-related duties as assigned by Director of Lodging

Supervisory Responsibilities:

• Manages 10-20 employees including 4-5 managers-on-duty. Is responsible for the overall direction, coordination, and evaluation of this staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies

• To perform the job successfully, an individual should demonstrate the following competencies:
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Participates in meetings; Writes clearly and informatively.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Education/Experience/Qualifications

• Bachelor's degree from a 4-year college/university and 3+ years of relevant experience; or equivalent combination of education and experienc
• Proficient English Language Skills
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge of property management software, human resources software, Microsoft Outlook; Microsoft Access; Microsoft Excel; and Microsoft Word.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand. The employee is occasionally required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Job Title: Front Desk Manager
Department: Guest Services
Reports To: Director of Lodging
FLSA Status: Salaried
Time Requirement: 45-50 hours per week
Prepared By: Ross Sherman, Director of Lodging