Piney River Ranch

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MUST HAVE PREVIOUS EVENT EXPERIENCE!

POSITION BEGINS MID JUNE 2024 THROUGH SEPTEMBER 2024!

This position is broken into two parts. Purpose of the front desk position is to oversee all guest operations from general enquiries, retail sales, lodging sales, activities sales and anything else the guest may require. You are their point of contact and are there to answer any and all of their questions courteously and with a smile. The purpose of event intern position is to supervise all phases of the banquet event and ensure that all service standards and Ranch policies are followed by banquet staff. Act as an additional point of contact for the client, whilst working directly with General Manager and Ranch Manager.

Front Desk Responsibilities

Welcome guests upon entering the lodge.

Answer any questions they may have.

Direct them to where on the Ranch they need to be.

Must be completely knowledgeable on the Ranch and all of its amenities and current rates.

Comfortable using the front desk POS.

Basic computer skills and understanding.

Comfortable using credit cards and making cash transactions.

Provide excellent customer service at all times.

Be in constant contact with the housekeeping department and in turn aware of room statuses for guest check in.

Check in all lodging guests – provide them with their code, ensure their bill is finalized and they have all the necessary information to ensure they have an enjoyable stay.

Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

Collect guest feedback and relay to appropriate department manager.

Responds to telephone and in-person enquiries regarding reservations, ranch information and guest concerns.

Comfortable using suggestive selling techniques to increase overall sales.

Be results driven.

Assist with laundry if needed.

Resolve customer issues, complaints and problems in a quick, efficient manner ensuring a high level of guest satisfaction is maintained at all times.

Ensure retail space is kept clean, tidy and stocked at all times.

Informs management in ample time when stocks are low.

Complete all opening and closing procedures as instructed.

Perform other duties as assigned by management.

Possess a positive attitude at all times.

Comfortable working in a fast paced environment.

Must possess strong organization and time management skills.

Must be guest service focused and a team player.

Dependable, reliable and personable at all times.

Enthusiastic, self-motivated and able and willing to work independently.

Adhere to grooming and appearance standards consistently.

Perform physical activities such as lifting up to 25lbs, stooping, walking and standing for extended periods of time.

Follow all safety and emergency procedures so as to ensure a safe working environment.   

 

Event Intern Responsibilities  

Perform site tours for potential clients.  

Set‐up, bus, and breakdown all event space.  

Act as an additional contact person for the client.  

Understand and communicate the banquet event order effectively to all staff.

Perform buffet set up and breakdown.  

Maintain complete knowledge of service requirements for assigned functions.

Assist with set-up of tables, linens, chairs, glassware, service-ware, wedding deck, etc. for full service of banquet events.  

Perform any necessary side work.

Understand menu selections and major ingredients to relay to the guest if asked.  

Anticipate guests’ needs, respond promptly, and acknowledge all guests.

Maintain a friendly and approachable attitude towards guests and staff.  

Maintain a professional appearance at all times.  

Maintain positive guest relations at all times.  

Ensure replenishment of items as specified on banquet event orders.  

Ensure that unused food is returned to the kitchen, that designated condiments are broken down and properly stored and all banquet supplies are returned to designated storage areas.  

Ensure all closing duties for staff are completed before staff sign out.  

Provide feedback on staff performance to manager and report disciplinary problems to manager and participate in the counselling of employees.  

Foster and promote a cooperative working climate, maximizing productivity and employee morale.

Be familiar with the Ranch’s services, features, activities to respond to guest inquiries accurately.

Resolve guest complaints if possible, otherwise refer them to your manager immediately so as to ensure timely resolution of complaint and in turn guest satisfaction.  

Monitor and maintain cleanliness, sanitation and organization of event and kitchen area.  

Perform other duties as assigned, including but not limited to, assisting with event dishwashing, ensuring guest restrooms are clean, tidy and stocked throughout the event.

Maintain complete knowledge of and comply with event and Ranch policies and procedures.  

Ensure all trash has been removed from pavilion and placed inside the dumpster at events completion.  

Ensure pavilion has been broken down per managers specifications.  

If required, assist in setting up pavilion for the next event.  

Strong interpersonal skills.

Must adhere to all grooming and appearance standards consistently.  

Comfortable working in a fast-paced environment.  

Perform physical activities such as lifting up to 50lbs, stooping, walking and standing for extended periods of time.  

 

Education and Experience  

High School Diploma or equivalent GED  

5+ years of customer service/food and beverage experience  

TIPS Certified  

Food Handlers Card  

CPR Certified – desired but not required  

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