Housekeeping Manager

Grand Canyon National Park Lodges

Live. Work. Explore. as a part of our Lodging team in Grand Canyon National Park!

Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

We’re hiring a Housekeeping Manager to Live. Work. Explore. at the south rim of the Grand Canyon!

Job Summary:
Manage housekeeping functions of lodging unit(s) to established company standards. Handle administrative functions related to guest service, personnel, building maintenance, inventory, and safety.

The Details:
Position Type: Full-Time, Year-Round
Pay: $42,000+ per year
Schedule: May include weekends, evenings, and holidays.

Why Grand Canyon South Rim?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Life at the South Rim:

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Rec Center – Fitness Equipment, Computers, and Free WiFi
• Paid Day off on your birthday with restaurant & retail discounts
• Discounted mule rides
• Summer Property Olympics
• Free Grand Canyon Railway Train Rides
• Exclusive retail, lodging, and dining discounts at other Xanterra properties
• Generous benefit program for eligible employees
• 15% Verizon service/products discount
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities:

• Manage housekeeping functions of lodging unit to company standards.
• Lead and manage housekeeping staff towards achieving the overall cleanliness and product quality of the hotel and its guest rooms.
• Manage employee performance of housekeepers, inspectors, and leads through effective training, coaching, annual reviews, and corrective documentation when needed.
• Report and follow up on maintenance issues in a timely manner.
• Write employee schedules, maintaining labor costs within budgeted amount.
• Management of material and supply budget, direct labor budget, and productivity.
• Ensure the security of company and guest property including all keys.
• Be a role model for all safety, risk management, and environmental policies on a daily basis, enforcing policies with staff as needed.
• Maintain effective lines of communication regarding issues and other department activity to the department office staff or other department managers
• Handle administrative duties such as payroll timekeeping, personnel forms, comment cards, etc.
• Coordinate scheduled inventories for linens and maintain appropriate levels for amenities and other housekeeping supplies.
• Maintain rooms to standards for National Park Service Concessions evaluations at all times.
• Communicate effectively with other departments and guests.
• Maintain courteous and helpful behavior towards guests and fellow employees. Exercise tact and discretion always, while on duty.
• Assist or work at other Housekeeping units on the property when needed.
• Perform opening duties for Rooms Department/Housekeeping as assigned.
• Ability to communicate with a 2-way device with earpiece at all times while on duty.
• Other duties as assigned.

Qualifications:

• Two years working knowledge of housekeeping managerial/supervisory operations and procedures.
• Two years’ experience in training entry-level employees.
• Demonstrated ability to direct, supervise, and maintain high morale among staff.
• Ability to effectively listen to, understand, and respond to concerns raised by employees and guests.
• Effective analytical and decision-making skills.
• Basic knowledge of Windows-based computer programs such as Outlook and Word. Kronos knowledge desirable.
• Possess physical ability to perform all housekeeping positions.

Physical Requirements:

• Repetitive motion of all extremities and the back including continual kneeling, bending, twisting, lifting, pushing, and long periods of standing/walking.
• Ability to maintain high quality of work & high energy while take more than 15,000-20,000 steps per work day at an elevation of 7,000 ft.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.