Group Sales Assistant Systems Specialist

The Group Event Services Systems Specialist will be part of the team that supports and manages our Salesforce environment and related systems with a focus on supporting the Group Event Services team. We are looking for an initiative-taking individual who can help us continually improve and enhance our configurations and user procedures. The Group Event Services Systems Specialist should enjoy all aspects of system administration including troubleshooting, training, designing solutions, and optimizing operations with user engagement and satisfaction being a priority.

Duties/Responsibilities

• Provide day-to-day end user support related to Salesforce, ETIX and Opera.

• Identify and gather system requirements for improved operational efficiencies based on user feedback and observations.

• Guide users with best practices, lead training sessions as needed and create knowledge documents to drive adoption and utilization.

• Maintain and update Salesforce configurations, including (but not limited to) flow, fields, page layouts, record types, custom settings, dashboards, and reports.

• Configure and manage third party Salesforce Applications.

• Monitor data integrity, duplicates, automated integrations, and dashboards.

• Communicate effectively with cross-functional team members.

• Perform other related duties as required and assigned.

Required skills/Abilities

• Training users and creating training materials.

• Data retrieval and manipulation.

• Gathering requirements and proposing technical solutions.

• An initiative-taking attitude to platform enhancements.

• A desire to implement best practice solutions.

• Responsive to questions.

• Excellent relationship building skills.

• Strong attention to detail, a positive attitude, and a team player.

• Excellent written, verbal, and interpersonal communication skills.

• Demonstrates enthusiasm towards personal/professional development. 

Education and Experience

• Certified Salesforce Associate or equivalent experience.

• Proficient with Microsoft Office Suite. Strong proficiency with Microsoft Excel needed to manipulate data and prep to import into Salesforce.

• Experience with Salesforce, ETIX, Opera or other CRM or hospitality software.

• Hospitality or non-profit experience preferred.

Work Environment

This position is in an office environment. Occasional evenings, weekends, and holidays are required from April through October.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Prolonged periods of sitting at a desk and working on a computer. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to lift to 15 lbs. at times.

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodation for qualified individuals with disabilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits (full-time employees)

• Medical 

• Dental 

• Vision 

• 401(k) 

• 401(k) match 

• Vacation  

• Sick 

• Parental Leave 

• On-site cafeteria with free meals during seasonal operations 

• Employee discount at TRMF retail and food service establishments and Bully Pulpit Golf Course 

• Daycare discount at Teddy’s Cubhouse 

Our Company

There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences. 

TRMF was established in 1986—but our story begins before that. In 1962, nationally renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So, he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more.

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation. 

In the years since, we have grown from a staff of a handful of folks to more than 50 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We have awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we have earned a reputation as the #1 tourism and hospitality provider in North Dakota. 

We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We are a family that values family. 

We are the Theodore Roosevelt Medora Foundation.