Tour Representative

Above and Beyond Alaska (ABAK) is seeking an exceptional individual to join our seasonal dock and support team in Juneau Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 21 years and employs 40 seasonal team members from April-September.

The Tour Representative (Tour Rep) works directly with the Operations Team to oversee dock duties and assist with sales. Tour Rep is the main representative at a high-volume cruise ship dock for the leading outdoor adventure tour company in Juneau, Alaska. As the first point of contact for ABAK clients meeting downtown, the Tour Rep must be able to enthusiastically engage with clients, organize groups based on trip roster, and collaborate with cruise ship representatives and dock vendors. Tour reps help to foster sales and settle daily accounting with cruise lines, as well as assisting with other administrative duties as assigned. Must enjoy engaging in conversation and working in a fast-paced environment while maintaining a positive and professional attitude.

Additionally, the Tour Rep will help support the warehouse by prepping gear and delicious snacks for glacier and kayak day trips, fix equipment, maintain a clean and organized warehouse, and transport guests to various locations around Juneau. 

All training is “on-the-job” and will begin on the first day of work. This position is an entry-level position geared towards exceptional individuals looking to diversify their skill set, explore the outdoor adventure tourism industry, and collaborate with an amazing team. All applicants, regardless of experience, must share our passion for promoting environmental conservation through education.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Represent ABAK with the highest standard of professionalism when meeting clients on the docks.
• Meet and Greet Guests on cruise ship docks prior to scheduled departure time. 
• Utilize roster to identify guests, organize groups, and maintain tour timeline. 
• Main point of contact for cruise personnel and dock vendors while on the pier
• Foster and grown cruise relations
• Collaborate with Cruise Ship Personnel and Dock Vendors to ensure all guests are accounted for and any missing guest information
• Communicate accurate clients and sales information to relevant business associates in a timely manner, including cruise ship tour settlements. 
• Assist with driving duties: client pickup/drop off and gear transport 
• Assist Office/Dispatch with administrative duties - i.e. receipt reconciliation 
• Warehouse Support- repair gear and delicious food for glacier and kayak day trips, fix equipment, maintain a clean and organized warehouse, transport guests to various locations around Juneau.

General Requirements

• High School Diploma – Associate’s or bachelor’s degree is preferred
• US Citizen OR Be Eligible to Work in the US
• Superb Written and Verbal Communication skills
• Exceptional customer services skills 
• 21 years of age with a Valid Driver’s License and Clean Driving Record for past 5 years
• Adult/Child First Aid and CPR Certification 

Preferred Qualifications

• Familiarity with Cruise Ship Tour Industry, and/or Juneau’s Cruise Ship Dock Layout
• Experience working in retail, tour, or service industry 
• Proficient with computers

Start Date: May 1, 2025 – September 15, 2025 (flexible) 

Compensation: $18/hour 

Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: 

• Competitive Pay 
• Optional 401K plan 
• End of Season Bonus
• Pro-Deal Purchasing Privileges
• Free Trips for you, your friends and family on a space-available basis
• Paid Training (Preseason, and Ongoing throughout the Season)
• Free or Discounted Trips with participating tour operators (whale watching, helicopter flights, etc.)
• Free Use of Kayaks, Paddleboards, and an array of outdoor gear
• Discounted flights with our partner, Alaska Seaplanes 
• Free fitness membership during the summer months