Barista / Lead Barista

General Functions:

Reporting to the Indigenous Café and Catering Manager, the Barista/Lead Barista provides exceptional customer service and delicious food for our guests.

Duties and Responsibilities:

• Demonstrate behavior and work ethic centered on ANHC values.
• Provide professional, high level customer service to all ANHC staff, guests, vendors, and key stakeholders.
• Display an eagerness to enhance knowledge and willingness to put forth effort to develop skills.
• Assist Café Manager with day-to-day operations, administrative duties, and special projects.
• Act as a team player and provides support when and where needed.
• Attend meetings and trainings as appropriate to acquire knowledge and skills relevant to the barista/lead barista role.
• Identify and make recommendations for quality improvements and process efficiencies.
• Maintains the highest standards of food quality.
• Provides exceptional guest experience at all times.
• Follows all company systems, policies, and procedures.
• Gives guests priority and attention at all times.
• Takes direction and guidance from the café supervisor.
• Keep a clean and sanitary workstation at all times.
• Keep equipment clean and sanitary.
• Follows food safety guidelines and reports any violations to management immediately.
• Assists with the storage, stocking, rotation, and maintenance of all products.
• Runs errands and works special events when needed.
• Ability
• Perform all other duties as assigned.

Job Specifications:

• Possess excellent oral and written communication skills, customer service skills, a strong work ethic, and a positive attitude.
• Excellent organizational skills and ability to think strategically, problem-solve, and exercise good judgment.
• Demonstrated ability to effectively present information and respond to questions from ANHC staff and guests.
• Display great interpersonal skills and ability to work effectively and cooperatively with all management and staff of ANHC as well as outside vendors.
• Ability to exhibit a professional manner in dealing with others.
• Ability to work independently as well as on a team and with minimal supervision.
• Ability to work well under pressure and prioritize workload.
• Ability to keep a calm, mature, professional demeanor when needed.
• Proactive approach to problem-solving.
• Adaptability and the ability to creatively troubleshoot difficult situations.

ANHC Core Competencies: Commitment to Excellence, Values, Communication, Cultural Competence.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Weather:

• Indoors: Primarily in an environmentally controlled café space.
• Outdoors: Determined by Alaska’s weather, when visiting programs and partners, in accordance with Municipalities rules and regulations, and ANHC’s COVID 19 mandates.

Noise level:

• Moderate

Physical requirements:

• Employee is required to lift and/or move up to 50 lbs.
• Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.

Minimum Qualifications:

Barista:

• Must be sixteen (16) years of age or older.
• 3-6 months relevant experience in customer service, food/coffee service, or a related field.
• Current, valid Food Handler Card (or ability to obtain within 30 days of employment)
• Continued employment is contingent upon completion of a satisfactory state and federal fingerprint criminal background checks.

Lead Barista:

• 6+ months relevant experience in customer service, food/coffee service, or a related field.
• Additional courses or training in customer service, food/coffee service.
• Supervisory experience a plus.