Administrative — Associate Housing

Associate Housing Assistant

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Job Title: Associate Housing Assistant 
Reports To: Associate Housing Manager 
Department: Associate Housing 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview: Oversee daily operations, planning, organization, cleaning, and safety of associate housing. 

Responsibilities 

  • All associates must provide excellent customer service to our guests 

  • Associates must treat each other with courtesy and respect 

  • While working associates must follow all company policies and procedures 

  • Associates must obey all state and federal laws 

  • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

  • It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

  • Assist Housing Manager with Preparing, Planning, and Organizing associate arrivals, Assists Housing Manager with associate departures, checkouts, and cleaning 

  • To protect the Lodge and Hotel properties, our associates and guests against unsafe situations, fire, theft, vandalism, and illegal entry 

  • Maintains the highest possible security through physical presence, lock down, and surveillance throughout shift; Completion of incident reports for trespass, suspicious behavior, vandalism, accident, theft, and for rules violation by associates 

  • Prepares and submits detailed daily security reports and activity logs 

  • Ensures that Associate Housing paperwork is complete and accurate 

  • Conduct regular inspections of associate housing and the surrounding grounds/area, Ensures the cleanliness of public areas in Associate Housing as well as individual rooms 

  • Prepares housing and linen for arrivals and departures, Ensures that housing is prepared for the beginning of the season and is properly shut down for the season 

  • Acts as a support system to associates in housing, Remains fair and neutral 

  • Control the access of associates and visitors or guests into and out of the building in restricted areas as necessary 

  • Assists Housing Manger with inventory and purchases for the Associate Housing department 

  • Notify supervisor and other appropriate personnel, or authorities, such as fire department or police of any emergency, equipment failure or unusual occurrences 

  • Actively involved in the planning and preparation of associate activities and events 

  • Submit Maintenance Requests for repair when necessary 

  • Assist with Emergency Preparedness 

  • Assist with General Fire Alarm Response procedures when on duty 

  • Address safety issues; investigate threats to persons or property. Notify law enforcement as warranted. Call the General Manager prior to notifying law enforcement unless critical.  

  • Other duties as assigned 

Requirements 

  • Knowledgeable regarding action to take in emergency situations and workplace violence 

  • Valid drivers license and a clean driving record.

  • Must be 21 years of age or older, have a valid Driver’s License and an approvable driving record 

  • The ability to work as a team, with various personalities and cultures, and with a positive attitude, Ability to handle conflict in a positive manner 

  • Ability to work independently is self-motivated, detail oriented and has the ability to create a positive environment through strong leadership 

  • Possess time management skills with the ability to multi-task and work efficiently under pressure 

  • Ability to communicate effectively and with a high sense of integrity with coworkers, associates, and guests 

  • Make sound judgments and anticipates issues and opportunities 

  • Ensure proper hiring, firing, and daily labor meet State and Federal regulations 

  • Ability to stand 8 hours 

  • Work approximately 40-48 hours per week 

  • Willing to work long hours, various shifts, split shifts, on-call shifts, and on holidays and weekends 

  • Able to make sound judgments and anticipate problems 

  • Must be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up 

  • Ability to lift fifty pounds, bending, lifting, folding, and stair climbing with or without reasonable accommodation 

  • CPR and/or First Aid training desirable 

Uniform 

  • Business Casual 

  • Associate needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt 

  • Associate is responsible to wash and iron the uniform 

  • Associate must look sharp and  be clean upon arrival to shift