Excursions
Wilderness Tour Guide
$18.00 / hour + tips
Apply NowReports to: Wilderness Excursions Supervisor
Category: Seasonal
Salary Range: $18
Location: Icy Strait Point
Icy Strait Point Guides provide a leadership role as well as interpretation and narration for guests departing on Excursions. Guides are responsible for providing a positive experience for the guest while visiting Icy Strait Point. Â Guides will be cross trained to lead all tours associated with Icy Strait Point and may be required to switch excursion assignment schedule if necessary.
Essential Duties and Responsibilities:
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable
- Provide guests with information about the scenery, wildlife, history, culture and geography.
- Provide excellent customer service to all guests
- Provide passenger counts, collect tickets and report tour departures for each tour.
- Maintain professionalism on and off tours.
- Be knowledgeable of the daily operations and venues of the site to answer any questions the guest may have.
- Ensure the safety of all Guests on tours.
- Assist Guest Reps when needed.
- Be a positive and enthusiastic member of the Icy Strait Point team.
- Assist in keeping equipment clean and tour ready for upcoming tours.
- Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise
- Participate in all required trainings.
- Maintain a current First Aid/CPR certification.
- Other duties as assigned.
Requirements:
- Adequate knowledge or willingness to learn about Tlingit culture.
- Must be able to learn a Tlingit Introduction
- Knowledge of the local area (marine life, plants, animals, birds)
- Must have good customer service skills.
- Show up on time, well groomed, in uniform and ready to work.
- Must have good verbal communication and presentation skills.
- Ability to learn, retain and present excursion information to guests in an accurate manner.
- Ability to learn and manage tour timings.
- Must be able to follow instructions and complete assignments with minimal supervision.
- Must be willing to work in harsh weather conditions for extended periods of time and work varied shifts as well as weekends and holidays.
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638. Applicants must have proof of legal authority to work in the United States.