Excursions

Guest Service Representative

$18.00 / hour

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Reports to:      Guest Service Supervisor

Category:        Seasonal (April through September 2025)

Salary:            $18 per hour

 

Position Summary:

Guest Services Representatives ensure guests meet the required excursion requirements, ensure guests sign excursion waivers (as required), announce excursion departures, escort guests to their tour vehicle, and ensure timely departures of assigned tours.

 

Essential Duties and Responsibilities:

  • Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic, and Profitable Tour Destination
  • Provide excellent customer service to all Icy Strait Point guests.
  • Provide guests with information about all tours available at Icy Strait Point
  • Conduct functions, such as:
    • Checking guests’ weight
    • Verifying driver’s license information
    • Ensuring guests fill out waivers, as required.
    • Secure bag check area
    • Other duties as assigned.
  • Escort guests to tour vehicles and ensure timely tour departure.
  • Communicate clearly with tour guides, drivers, supervisors and management.
  • Promote other Icy Strait Point venues, distribute literature and/or sell merchandise.
  • Work as greeters to welcome guests and conduct guest orientations.
  • Participate in all required trainings, including cross training for Tour Sales Representative and Gondola Operator.
  • Assist within programs wherever needed.

Experience, Skills & Qualifications:

  • Must have Excellent customer service skills and the ability to communicate with ISP guests and others in a professional, friendly and accurate manner. 
  • Prefer experience in the tourism/visitor industry.
  • Good problem-solving skills and the ability to think creatively.
  • Must be able to work in a team environment.
  • Adequate knowledge or willingness to learn about Tlingit culture.
  • Guest Service Representatives must be able to learn, retain and relay excursion information. 
  • Current First Aid and CPR certification is preferred.

 

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638. Applicants must have proof of legal authority to work in the United States.