Barista Supervisor

Job Summary 

This position will contribute to the overall success of Alaska Rainforest Sanctuary at Kawanti Coffee, by embracing the culture valued by ARS. The Barista Supervisor will oversee the daily operations of the coffee shop, ensuring excellent customer service, efficient workflow, and adherence to company policies. This role involves supervising staff, managing inventory, maintaining a clean and welcoming environment, and supporting the manager in achieving sales and operational goals.   

 

 

STAFF SUPERVISION:

• Lead and supervise a team of baristas and other coffee shop staff.
• Assist the manager in scheduling employee shifts to ensure proper coverage and compliance with labor laws.
• Train new staff and provide ongoing coaching to ensure high performance.
• Assist the manager in performance evaluations and provide constructive feedback to team members.

CUSTOMER SERVICE:

• Deliver quality customer service to all guests, maintaining the philosophy that the guest comes first, by discovering and responding to customer needs.
• Address and resolve customer complaints or concerns promptly and professionally.
• Monitor customer satisfaction and suggest improvements to enhance the customer experience.
• Approaches each guest interaction with our company's mission and values in mind and a positive attitude.

OPERATIONS MANAGEMENT:

• Ensure smooth day-to-day operations, including opening and closing duties.
• Oversee preparation and presentation of coffee, food, and beverages to maintain quality and consistency.
• Monitor workflow and delegate tasks to optimize productivity during busy periods.
• Enforce health and safety regulations to maintain a clean and safe work environment.

INVENTORY AND SUPPLIES:

• Monitor inventory levels and place orders to ensure stock availability without over-ordering.
• Track waste and implement measures to minimize loss.
• Receive and organize deliveries, ensuring proper storage and rotation of products.

FINANCIAL RESPONSIBILITIES:

• Handle cash management, including counting tills, making bank deposits, and reconciling discrepancies.
• Monitor sales performance and contribute ideas to increase revenue.
• Track and manage labor costs in alignment with budget expectations.

LEADERSHIP AND COMMUNICATION:

• Act as a role model for staff by demonstrating professionalism and a positive attitude.
• Communicate effectively with team members and management, ensuring transparency and collaboration.
• Address conflicts among staff professionally and mediate resolutions as necessary.

EVENT AND SEASONAL PROMOTIONS:

• Assist in implementing and promoting seasonal drinks, special offers, and events to drive sales.

REQUIRED CRITICAL SKILLS, TRAINING AND EDUCATION 

• Ability to learn quickly.
• Working knowledge of MS Office and POS
• Ability to understand and carry out oral and written instructions and request clarification

when needed. 

• AK Food Handlers Card (required and submitted within first week of work).
• Strong interpersonal skills.
• Be a team player.
• Ability to build relationships.
• Be self-motivated.
• Organized.
• Professional appearance.
• Agrees and aligns with the vision and values of the company.
• Work extended hours on a varying schedule.
• Work long hours on your feet.
• Be able to lift up to 50lbs.
• Effective Communicator.

 

PREFERRED REQUIREMENTS 

• High school diploma or GED.
• Lead/Supervisor Experience.
• Barista experience (minimum 1 year)
• Customer service experience in a retail or restaurant environment (minimum 6 months).
• Retail coffee shop experience.
• Proficient in point of sale (POS) systems.

 

PHYSICAL REQUIREMENTS 

• While performing the duties of this job, the employee is regularly required to stand and walk and will occasionally be required to do some lifting (up to 50 pounds).

 

Disclaimer: 

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. Employees are subject to random and post-accident drug testing. Alaska is an At- Will State