Dock Representative

Dock Reps are responsible for meeting and directing arriving/departing guests to their tour. Qualified employee must possess knowledge of the entire tour and be able to explain all the facts to guests. Applicants must have strong customer service orientation and understanding of financial transactions, as well as represent the company to cruise lines, groups, and individual customers.

Summary of Essential Job Functions

• Provides sales support for company products; help with dispatching transportation, brochure distribution, collection of payments, maintaining sales records, and soliciting feedback on tour quality
• Establishes a warm, welcoming, and friendly relationship with guests
• Performs the initial screening procedure to determine participant eligibility
• Work closely with tour site to coordinate ship counts and tour allocations
• Remains in constant radio and/or cell phone contact with tour site
• Clearly communicate the problems that may arise due to natural and logistic
  challenges to cruise line personnel and guests
• Work closely with cruise line and transportation company personnel to ensure a
  cooperative and positive working environment