Guest Services
Assistant General Manager - Full Time/Year Round
Apply NowFull Time/Year-Round Position
Reports To Piney River Ranch General Manager
Piney River Ranch, a picturesque private retreat nestled at the foot of the Gore Range, offers an unforgettable experience for both visitors and staff alike. Located just twelve miles north of Vail Village, this forty-acre oasis at Piney Lake is a beloved destination for weddings, family vacations, and outdoor adventures.
Visitors to the ranch can enjoy a variety of summer activities such as fly-fishing, hiking, canoeing, stand-up paddleboarding, and exploring waterfalls. Guests can also unwind by the fire pit, relax in the natural beauty of the surroundings, and indulge in delicious smoked BBQ at the on-site restaurant. The ranch provides lodging for those who wish to stay overnight, making it the perfect place to escape into nature.
For those looking to join the Piney River Ranch team, this is more than just a job—it's an experience of a lifetime. Working at this premier mountain resort in the White River National Forest offers a unique opportunity to meet like-minded individuals while living and working in one of Colorado’s most stunning locations. With something always happening, there’s never a dull moment at Piney River Ranch. If you're ready for hard work and a memorable summer in the Gore Range Mountains, Piney River Ranch welcomes you to become part of their dedicated team.
Overview
Piney River Ranch is recruiting for a new Assistant General Manager to support our operations on a year- round basis. Our intention is that the new Assistant General Manager will successfully grow in the position over a twoyear period and then be part of the succession plan to become the new General Manager of Piney River Ranch.
The Assistant General Manager (AGM) works directly with the General Manager (GM) and the Ranch Team to learn and understand all the operations of Piney River Ranch (PRR). The AGM is directly responsible for the kitchen and restaurant staff and operations, the lakefront operations, and the front gate. The AGM will also assist restaurant personnel dedicated to weddings and special events.
Responsibilities
Management responsibility for the kitchen and restaurant operations, including hiring and performance management, customer service for our guests, and revenue and profit performance.
Manage all lakefront operations, which include hiring, performance management, and guest-owned equipment procedures.
Management responsibility for the Front Gate and orderly guest check-in and parking. The AGM will be responsible for ranch operations while the GM is not there, in conjunction with the Operations Manager.
The AGM is personally responsible for learning and understanding all PRR operations and financial performance to become the next GM of PRR. This is anticipated to take two years over the 2025 and 2026 seasons.
Complete Beer, liquor, and Sysco orders weekly, including receiving physical orders and quality control.
Assist the General Manager in identifying, developing, implementing, and evaluating growth potential for Lodging, event/wedding, and non-event-related revenue.
Monitor activities to ensure compliance with applicable regulations and laws and resolve problems.
Promote the Ranch through advertising, social media, trade shows, conferences, networking events, and concierge meet-and-greets.
Assist with processing employment applications for all hiring, terminations, promotions, performance reviews, and safety.
Monitor and manage staff performance to ensure efficient operations and adherence to the Ranch’s policies and procedures.
Monitor and manage food, retail, and equipment inventories.
Qualifications
Bachelor’s Degree or Equivalent
Demonstrated history of delivering exceptional guest experiences and high satisfaction levels
Proven ability to grow, manage, and develop teams and retain talent
Prior experience in leadership and recreational management, specifically in Food & Beverage, Lodging, and Special Events in a fast-paced environment
Revenue, Cost, and P&L experience
Must be highly organized, multi-task, detail-oriented, and able to work shifts at short notice and in a fast-paced, ever-changing work environment. Flexible and willing to fill in various positions when needed, work long and sometimes erratic hours
Possess strong leadership, communication, and team management skills
CPR Certified / Tips Certified / Food Manager Certification
Physical Requirements
Ability to work in a fast-paced, outdoor environment
Capable of moderate lifting
Ability to travel on foot throughout PRR property as required to conduct safety inspections
Willing to physically relocate to PRR for the season in a rustic, isolated environment
Compensation & Benefits
• Salary Range: $65,000 - $75,000 based on experience, plus bonus
• Benefits package that includes medical and 401-k
• Complimentary employee housing
• Discount of lodging, retail, and restaurant purchases
Piney River Ranch offers managers complimentary onsite seasonal housing, making it an ideal opportunity for those looking to immerse themselves fully in the breathtaking surroundings of the Gore Range. With the convenience of living right at the ranch, you can easily access all the outdoor activities and experiences the area has to offer. This benefit helps make your summer at Piney River Ranch even more enjoyable and stress free, as you'll have a comfortable and convenient place to call home during your time with the team.
OUR MISSION STATEMENT
At Piney River Ranch, we focus on creating memorable, enjoyable, and unique experiences for our guests and staff. We strive to continually exceed guest expectations and inspire and motivate our employees to do the same.