Clubhouse Attendant

Job Summary: Serves as the front line for Red Lodge Mountain Golf Course, providing customer service to guests on and off the course.

Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:

• Ensure customer satisfaction with efficient, friendly service.
• Efficiently ring up customer sales using computer POS.
• Schedule, check in and organize Tee times in computer.
• Answer the phone and effectively communicate with customers as well as other employees.
• Prepare golf carts and record numbers from front row so they can be assigned.
• Keep pro shop floors and counters clean.
• Clean and stock locker/rest rooms.
• Assist in tournaments.
• Receive and sign for deliveries.
• Keep cart area neat and organized, clean carts as they return, and fuel as necessary.
• Pick range balls off the range, clean balls, fill club and ball cleaners and return range baskets to golf shop.
• Marshal, fill water towers, and empty garbage on course.
• Occasional golf course maintenance including raking sand traps.
• On course snack and beverage cart service.
• Cook lunch on BBQ grills.
• Help maintain the Pro Shop and grounds.
• Prepare facilities for events.
• Understand and perform opening and closing duties.
• Other duties as assigned.

Skills and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Required:

• Strong interpersonal skills enabling effective communication with guests, co-workers, supervisors, and managers.
• Good organizational skills.
• Self motivated and efficient.
• Ability to work varied schedule including weekends/holidays.

Experience/Education:

Preferred:

• Prior customer service experience.
• Knowledge of the golf industry.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear and smell.  The employee is frequently required to handle objects, tools, or controls.  Must be capable of walking or standing 90% or more of a normal 8-hour work shift.  Must be capable of lifting and moving 50 lbs. or more.  Must be capable of walking on uneven, bending, stooping, and sitting for extended periods of time. 

Equipment Used:

• Cash register
• Telephone
• Computer
• Golf carts
• Golf clubs
• Driving range golf ball picker
• Range ball washer
• BBQ grill and hot dog roller
• Leaf blower, hand tools, garden tools

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may work in outside mountain weather conditions, and may work near moving mechanical parts. They may be exposed to extreme cold/hot, windy, and wet conditions.

Harsh weather conditions will occasionally be encountered en route to work.