Sales and Events Manager

 Reports to: Director of Marketing and Sales                                                                 Wage: DOE plus commission

Exempt/Non-Exempt: Exempt                                                                                         Status: Full Time/Year Round                                                                                                                                            

Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:

• Lead the coordination and operation of all weddings and banquets (exclusive of F&B duties), including scheduling and supervising the set-up and take-down staff.
• Attends and assists with special events as needed by the marketing team.
• Assist the Director of Marketing and Sales, Accounting and IT to create reporting to show sales, yields and customer growth through most lines of business.
• Establish, develop, and maintain positive business and customer relationships.
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Visit clients and potential clients to evaluate needs or promote products and services.
• Reach out to customer leads through cold calling.
• Obtain deposits and balance of payment from clients.
• Plan, evaluate, and improve the efficiency of sales processes and procedures.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepare periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Maintain a proficient knowledge of the operational use of all points-of-sale, group and wedding customer databases, and tee-time scheduling tools.
• Work with Human Resources to interview, hire, train, and appraise performance of the event employees.
• Provide supervision and guidance to employees in accordance with RLM policies and State/Federal employment laws.
• Maintain employee work schedules including assignments, job rotation, training, vacations and paid time off, cover for absenteeism, and overtime scheduling.
• Provide effective performance feedback through employee recognition, rewards, reviews, and disciplinary action, with the assistance of Human Resources when necessary.
• Ensure that customers and employees are treated courteously, safely, and efficiently.
• Manage financial objectives by adhering to a departmental budget; scheduling expenditures; analyzing variances; and initiating corrective actions.
• Communicate regularly and effectively with other managers, directors, general manager, and other designated contacts within the organization.
• Assist subordinates and other departments in performing duties whenever necessary.

 

Skills and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

 

 Required:

• Highly motivated and target driven with a proven track record in sales
• Ability to create and deliver presentations tailored to the audience needs

• Excellent selling, communication, leadership, analytical, and interpersonal skills
• Ability to lead and direct employees, serve customers, and maintain excellent customer service during high stress situations
• Highly organized and able to adapt quickly to changing priorities
• Excellent written and verbal communication skills
• Demonstrated knowledge of basic economic, budgeting, and accounting principles and practices
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team
• Safety orientated and able to train employees on safety procedures of equipment used
• Excellent computer skills in a Microsoft Windows environment, including Excel, Word, and Outlook
• General knowledge of various employment laws and practices and employee relations
• Evidence of the ability to practice a high level of confidentiality
• Available to work holidays and/or weekends
• Maintain a valid Driver’s License

Experience/ Education

Required:

• 2 – 4 years’ experience in a sales positon, preferably in the resort or hospitality industry
• Experience managing staff

Preferred:

• Experience in coordinating weddings
• Experience selling and executing events

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, sit, talk, and hear. The employee is required use a computer.  Specific vision abilities required by this job include close vision, distant vision, color and peripheral vision, depth perception, and the ability to adjust focus.  While performing the duties of this job, the employee is exposed to fumes and outside weather conditions.

Equipment Used:

• PC                                    
• Hand held radio
• Cleaning Supplies
• Ladders
• Motor Vehicles
• Filing Cabinets               

• Telephones
• Kitchen Equipment