Spa Front Desk Concierge

Job Overview:
The Spa Front Desk Associate serves as the first point of contact for guests, ensuring a welcoming experience. Responsibilities include booking appointments, handling transactions, and maintaining a smooth operation at the front desk.

Responsibilities:

• Greet and check in guests, providing excellent customer service
• Schedule spa appointments and assist with guest inquiries
• Process payments and manage cash handling
• Maintain knowledge of spa services, promotions, and packages
• Handle guest complaints and resolve issues in a professional manner
• Keep front desk and reception area clean and organized
• Support retail product sales and assist in inventory management
• Coordinate with other departments to ensure seamless guest experiences

Qualifications:

• Previous experience in customer service or hospitality preferred
• Strong communication and organizational skills
• Ability to handle transactions accurately
• Professional and friendly demeanor
• Flexibility to work weekends and holidays

Housing is not available for this position.