Current Job dates:
Currently recruiting for the season that runs from April 1st, 2025 to October 1st, 2025.
- Follow our unique set of core values, what we call True Alaskan Hospitality as defined in our Mission Statement.
- Maintain a clean appearance and uphold positive cultural standards.
- Must be well groomed, and in clean uniform every shift.
- Set up and take down food displays aboard the vessel in a timely manner.
- Operate and transport carts of food/equipment on and off of vessels.
- Ensuring all relevant equipment is loaded/unloaded from the vessel surrounding the evening whale quests.
- Serve food and drinks to guests with high levels of hospitality.
- Memorize and be able to describe the food being served and be able to answer questions accordingly.
- Understanding the story behind the food and being able to give brief introductions of the food to 100+ people on a microphone.
- Accurately follow all instructions in food preparation and food safety guidelines.
- Prepare all food with a focus on efficiency and presentation.
- Always maintain the cleanliness and appearance of the buffet.
- Rotate all food products in a first-in, first-out format.
- Clean and sanitize the work area and assist in keeping the overall facility clean & sanitized.
- Perform all other duties as assigned and as directed.
- All employees are subject to drug testing with probable cause.
- Communicate effectively with guests, team members, and leadership.
- Comfortable with Public Speaking
- Able to follow recipes and instructions.
- Adhere to all DEC food safety guidelines to ensure the safety of our Crew and our Guests.
- Must have an Alaska Food Workers Card (apply online).
- Prefer experience in catering, restaurant, or fast food.
- Able to work efficiently with minimal downtime.
- Professional and friendly attitude.
- Able to effectively work on a team.
- Flexible and willing to learn.
- Work in conjunction with the Executive Chef to oversee the training and scheduling of all staff.
- Create and professionalize operational standards and checklists for all positions.
- Create and maintain an executable and profitable food and beverage program aboard our tour vessels.
- Maintain a proficient inventory of alcoholic beverages and premade cocktails for the tour vessels.
- Creating a revenue stream with ROI and setting us positively apart from the competition.
- Monitor quality and efficiency of tour operation and review crew performance on a weekly basis; report audits to the Food and Beverage Director.
- Conduct daily pre-service and post-service meetings with crew; maintain morale and execute company programs of progressive discipline and problem resolution.
- Document all personnel issues and route copies to the corporate human resource team in Sitka.
- Advise and monitor the assistant lodge manager to delegate specific duties while on-site at the lodge.
- Order and manage all provisions and inventory for the F&B department and coordinate with the supply coordinator for beverage needs.
- Create a schedule and coordinate with the operations team for daily transport by vessel to the lodge.
- Create and execute cleaning and inventory SOPs for all storage areas on the BIMA and at the lodge.
- Oversee maintenance of all on-site equipment and machinery
- Keep all permits and certificates current.
- Work closely with the Director of Retail to source and merchandise all locally-made products in the lodge gift shop.
- Maintain a constructive relationship with the Administrative Coordinator regarding point-of-sale electronic devices, retail sales, and daily reconciliations.
- Interact professionally with the entire shore management team, vessel crew members, and various vendors.
- You will also be responsible for the development, training, and disciplinary process of staff members.
- Work harmoniously and professionally with co-workers and supervisors.
- Prioritize, identify, and coordinate projects to be completed during the winter months. Prepare work orders and provide updates/reports to corporate.
- Aid crew in enhancing guest experience including performing excellent service recovery when necessary.
- Seek and initiate methods to improve Allen Marine’s profitability at this venue.
- Other duties as assigned.
- Minimum two years of management experience in a restaurant, tourism, or hospitality industry
- Maintain current TAPS, Alaska Food Handlers, and CPR/FA certifications.
- Computer literate with Excel & Microsoft Word.
- Always present a professional and friendly attitude to guests and crew.
- Valid US driver’s license and a clean driving record.
- Must be drug-free – test for cause.
- Serve Safe Certified.
- Strong background in both front and back of house operations.
- Excellent communication skills and a team-player attitude.
- Ability to work unsupervised while demonstrating leadership skills in a team environment.
- Great foresight and problem-solving skills.
- Must be honest, courteous, and reliable and maintain a clean, well-groomed appearance.
- Devise and implement creative procedures that enable safe and efficient operation of a high-volume whale watching tour company on a facility where space is at an ever-increasing premium.
- Function as communication liaison between many key positions within AMT.
- Monitor on site traffic and activity in accordance with Maritime Security procedures.
- Act as point of contact for Motorcoach companies as well as for caterers and other tour operators.
- Act as sole point of contact for all complimentary, community outreach, and charity generated passengers.
- Develop knowledge of standard radio and telephone communications equipment along with standard broadcasting procedures and rules, and skill in operation of VHF and UHF radio equipment.
- Develop operating knowledge of FCC laws, regulations, procedures and practices applicable to basic radio-telephone operation.
- Enforce operational procedures and methods used in operation of Allen Marine Tours.
- Become familiar with basic maritime terminology and procedures.
- Ability to accomplish tasks in a controlled, effective and professional manner while working for extended duration under high levels of stress.
- Ability to prioritize and handle numerous and various time-sensitive tasks while maintaining a great attention to detail.
- Ability to solve unique spontaneous problems regularly and make high-impact decisions quickly and confidently.
- Ability to generate a multitude of co-operative relationships with co-workers as well as representatives of other companies involved with AMT.
- Proficiency with Windows based computer systems including word processing, spreadsheet and electronic mail applications.
- Knowledge of modern office practices and procedures, proper English usage, diction, grammar, spelling, punctuation, and demonstrated proficiency, alphabetic, chronological and numeric filing systems, techniques.
- Must be drug free (pre-employment screening and enrollment in random drug testing program is company policy).
- Prefer experience with handheld and base-set radios
- Experience in the travel, tourism, hospitality or outdoor recreation industries.
- Dispatch experience.
- Scheduling experience.
- Self-Starter
- Works well under pressure
- An eye for safety and efficiency in systems
- Proven track record of organization
- Team player
- Safely and responsibly drive company vehicles to and from local locations.
- Must arrive to work on time every day as scheduled, this is crucial for our shuttle schedule.
- Answer questions while driving guests regarding Juneau, Southeast Alaska, and Allen Marine Tours.
- Maintain procedural systems in place for the distribution of product and supplies to vessel and crew.
- Maintain clean and orderly storage facilities. Mop the storage floors, face the warehouse shelves, maintain product availability to employees.
- Maintain cleanliness of all guest and company vehicles, vacuum, detailing, and washing etc.
- Fill up gas tanks when necessary.
- Maintain cleanliness and re-stock all shared facilities such as office space and restrooms.
- Provide onsite recycling organization. Coordinate with team members to set a schedule for bringing recycling to CBJ recycling center as needed.
- Regular propane tank fill ups for our facility on Colt Island, Orca Point Lodge
- Other duties included as assigned by the management staff.
- Minimum 5 years U.S. driving experience with a current valid driver’s license (Does not have to be an Alaska State Driver’s License) and proof of a good driving record for past 3 years.
- Must have good command of the English language and engage in friendly guest service and etiquette.
- Quantitative skills require the ability to perform simple arithmetic.
- Solid teamwork skills with the ability to work long hours with others and take direction.
- Must be drug free (pre-employment screening and enrollment in random drug testing program.)
- 6 months to 1-year experience in a similar role.
- Experience in the hospitality, travel, tourism or transportation industries.
- Exceptional organizational skills and ability to multi-task efficiently.
- Friendly, positive, excited about work
- Team-player
- Eye for safety
- Manage tour and retail inventory include purchasing, receiving, stocking, and distributing all vessel supplies. Products to include cleaning and paper supplies; food and beverage inventory; and retail items.
- Work closely with purchasing office in Sitka and Food & Beverage team, to price and procure all products.
- Balance, reconcile and report all daily retail receipts from each vessel and/or crew.
- Track use of all tour supplies, keep accurate records, and prepare periodic reports to generate a final report at the end of the season.
- Coordinate and manage the cleaning of all vessel laundry (cloth towels, window diapers and rags).
- Develop/Maintain procedural systems for efficient distribution of all products to various vessels in fleet.
- Assist in training with all Passenger Service crew members in the use of supplies and the submission of paperwork and monitor performance throughout season.
- Maintain clean and orderly on site and remote storage areas.
- Act in a professional and pleasant manner in executing responsibilities as a liaison with crewmembers and local purveyors.
- Coordinate with Sales & Service Manager and Charter Coordinator to satisfy needs for special charters and events.
- Report to Operations Manager on a regular basis and in a timely manner to solve problems and expedite solutions.
- Supervise a team of 8-10: supply and shuttle team. Create a shuttle schedule based on operational needs
- Maintain a fleet of vehicles: cleanliness, operationally and report any mechanical or physical concerns to Management.
- Act as a relief shuttle driver
- Must have previous experience with inventory control, including ordering, tracking, and stocking of supplies and merchandise.
- Must be proficient in the use of a variety of computer programs, including Word and Excel.
- Must be capable of handling and balancing cash/check/cc receivables on daily basis.
- Must have the ability to work independently, while operating effectively as part of a team.
- Must be drug-free (Coast Guard pre-employment and random drug test required).
- Must be well-groomed, courteous, reliable, punctual, and self-motivated.
- Requires a valid driver’s license and good driving record.
- Must feel comfortable driving a 15 passenger van.
- Able to create and foster relationships with coworkers and vendors.
- Prefer previous experience in transportation or tourism industry.
- 3 years in a similar position.
- Must possess exceptional communication and organization skills; and have the ability to multi-task and remain flexible in a demanding and fast-paced environment.
- Honest and dependable
- Ability to maintain a positive and calm temperament in a challenging environment.
- Perform main engine and generator oil changes.
- Do required preventative maintenance on vessels.
- Work safely in a fast-paced environment and follow all safety policies.
- Assist in monitoring of maintenance inventory (i.e. spare parts, lube oil and fuel level, filters, tools, etc.).
- Communicate problems to Captain and Port Engineer or Port Captain.
- Assist vessel crew and Mechanics with engine and vessel repairs.
- Provide facility and vehicle maintenance as directed.
- Assist with shipping and receiving of inventory.
- Routine facility maintenance as directed.
- Keep vessels, dock and shop areas clean and free from hazards to maintain a safe working environment.
- Be flexible and prioritize daily work activities and keep busy.
- Provide relief deckhand duties onboard vessels.
- Some travel may be required. Ability to travel between ports on short notice.
- Be comfortable working around diesel engines.
- Possess mechanical aptitude.
- Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
- Mechanical experience and knowledge.
- Be able to work unsupervised, as well as follow specific directions.
- Be able to communicate effectively with fellow employees.
- Team player
- Willing and excited to learn new skills
- Performs major and specialized mechanical overhaul and repair work on gasoline and marine diesel engines, outboard motors, and related marine equipment and systems using schematic charts and technical manuals.
- Tests marine engines and equipment to determine need for repairs or adjustments.
- Repairs and maintains hydraulic equipment and valves.
- Operates hand and power tools associated with marine engine and equipment repair.
- Recommends the purchasing of parts and supplies.
- Assist Inventory Specialist with maintaining inventory parts for engines and auxiliary systems on each vessel (i.e., pumps, starters, belts, impellers, filters, gaskets, etc.).
- Be on site during shift to advise deckhands and to assist the Port Engineer with resolving mechanical issues; be available at initial startups in case a system requires troubleshooting prior to tour.
- Provide verbal assistance via phone or radio as needed.
- Supervise Mechanic’s Assistant(s), perform required maintenance on prescribed schedule; be available to assist with all maintenance, oil/fuel filter changes on vessels, including greasing. changing zincs, and taking oil samples.
- Assist with the maintenance of company vehicles, trucks, forklifts etc.
- Maintain accurate log of all work completed on work orders and by posting in Slack.
- Ride along on an occasional tour in an effort to monitor vessel systems while underway by conducting extensive checks of engine and jet room spaces throughout course of trip.
- Fill in, as needed, aboard vessels as deckhand/engineer and function as an effective member of the crew conducting engine room checks, maintaining passenger safety and performing customer service.
- Keep the facility neat and well organized.
- Other duties as prescribed by the Port Engineer and Operations Manager.
- Possess a minimum of four years of diesel mechanic experience
- Direct experience with marine diesel engines
- Must demonstrate analytical skills and aptitude for problem solving
- Good manual dexterity, must have excellent hand-eye coordination.
- Working knowledge of Slack.
- Fabrication and welding experience.
- Marine Diesel engine experience.
- Comfortable using technology such as a smart phone and computer.
- Comfortable using the Microsoft Suite.
- Self-directed, organized and able to train new mechanics.
- Excellent written, verbal and interpersonal communication skills.
- Must have strong attention to detail.
- Must demonstrate a safety mindset.
- Must be a team player.
- Must possess current Drivers’ license and have record with no recent violations.
- Applicant should be able to pick up at least 50 pounds in line of duties.
- Be comfortable working around diesel engines.
- Posses some experience with mechanic’s tools.
- Must be self-motivated and be able to work unsupervised.
- Must be able to work varied shifts, some weekends and some holidays.
- Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
- Must be able to work from mid April to the end of September with little or no interruption.
- Ability to perform engine oil changes on a fleet of four plus large marine diesel engines of varying makes and ages.
- Work safely in a fast-paced environment.
- Assist in monitoring of maintenance inventory (i.e. lube oil, filters, tools, etc.).
- Communicate problems to Port Engineer.
- Keep dock and shop areas clean, safe and free from hazards to maintain a safe working environment.
- Six months’ experience in a similar position.
- Familiarity with hand and power tools.
- Other duties as assigned.
- High School diploma or equivalent.
- Two years’ experience in a similar position with progressive responsibilities.
- Familiarity with US Coast Guard regulations
- Proficient with computers, technology and the Microsoft Suite
- TIG, MIG, sheild and/or flux core welding experience.
- Be flexible in prioritizing daily work activities.
- Be able to communicate effectively with a small team of fellow employees.
- Be able to work unsupervised.
- Prioritize safety above all else.
- Able to build and maintain relationships with other employees in various departments.
- Must excel in all Tour Representative duties & responsibilities.
- Assist the Sales & Service Manager in responding to e-mails as needed.
- Assist the Sales & Service Manager in initial training of Tour Representatives and remedial training, and recurrent training throughout the season.
- Respond and reconcile invoices as needed.
- Must present a professional and friendly attitude on duty and be able to answer a variety of questions about Allen Marine Tours and Southeast Alaska.
- Act as company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers’ special needs are met.
- Direct, assist, and organize passenger movement between cruise ship and tour coaches.
- Collect tickets/vouchers as passengers board motor coaches.
- Communicate effectively with other Allen Marine employees via company radios.
- Conduct settlement transactions with cruise line representatives.
- Maintain periodic reports of passenger counts and daily sales.
- Other duties as needed, or assigned, by Sales & Service Manager.
- Present a professional and friendly attitude while working in a sometimes fast paced environment.
- Must be able to stand for long periods of time and walk up to 3 miles per day.
- Must be clean, well groomed, courteous, honest, punctual, and most important, reliable.
- Must feel comfortable approaching and speaking to people you don’t know.
- Must feel comfortable directing and speaking to large crowds.
- Ability to prioritize and handle various time-sensitive tasks while maintaining a great attention to detail.
- Ability to solve unique spontaneous problems regularly and make decisions quickly and confidently both as an individual and as a team.
- Ability to generate a multitude of co-operative relationships with co-workers as well as representatives of other companies involved with AMT.
- Must be drug free (pre-employment screening and enrollment in random drug testing program is mandatory).
- Experience in the tourism/visitor industry.
- Friendly, personable
- Organized, efficient
- Works well in a team or individually
- Able to keep a calm and collected demeanor in stressful situations
- Likes to connect with new people from all over the world on a daily basis
- Can form lasting relationships with tour partners and other vendors
- Must be able to complete tasks with minimal supervision & have basic math skills.
- Must be clean, well groomed, courteous, honest, punctual and most important, reliable.
- Project professional and polished image.
- Must present a professional and friendly attitude and be able to answer a variety of questions about Allen Marine Tours and Southeast Alaska.
- Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers’ special needs are met.
- Direct and assist passenger movement between cruise ship and tour embarkation.
- Collect tickets/vouchers as passengers board vessels and motor coaches.
- Effectively communicate with other Allen Marine employees via company radios.
- Conduct settlement transactions with cruise line representatives.
- Assist with distribution of promotional tour materials.
- Maintain periodic reports of passenger counts and daily sales.
- Special projects may be assigned as required by the business.
- Prefer experience in the tourism/visitor industry or customer service.
- Must present a professional and friendly attitude while working in a sometimes fast-paced environment
- Must be clean, well groomed, courteous, honest, punctual and most important, reliable.
- Must feel comfortable approaching and speaking to people you don’t know.
- Must feel comfortable directing and speaking to large crowds.
- Ability to prioritize and handle various time-sensitive tasks while maintaining a great attention to detail.
- Ability to solve unique spontaneous problems regularly and make decisions quickly and confidently both as an individual and as a team.
- Ability to generate a multitude of co-operative relationships with co-workers as well as representatives of other companies involved with AMT.
- Must be drug free (pre-employment screening and enrollment in random drug testing program is mandatory).
- Project professional and polished image.
- Must be drug free (pre-employment screening and enrollment in random drug testing program is company policy).
- Must pass a security background check and DOT drug test.
- Friendly, personable
- Organized, efficient
- Works well in a team or individually
- Able to keep a calm and collected demeanor in stressful situations
- Likes to connect with new people from all over the world.
- Can form lasting relationships with tour partners and other vendors
- Must be able to complete tasks with minimal supervision & have excellent math skills.
- Ability to work flexible schedule to include weekends and holidays during tour season.
- Must adhere to Allen Marine, Inc., & Affiliated Companies United States Coast Guard Consortium Drug & Alcohol Policies & Procedures.
- Act as a direct point of contact for shore excursion staff, motor coach companies as well as for caterers and other tour operators.
- Must excel in all Tour Representative duties & responsibilities.
- Assist the Sales & Service Manager in supervising a team of 12 - 18
- Assist in leading group debriefs and weekly team meetings.
- Responsible for providing weekly/monthly schedules to coach companies, and caterers.
- Responsible for replying and filing many emails per day throughout the season.
- Assist the Sales & Service Manager in responding to e-mails as needed.
- Assist the Sales & Service Manager in initial training of Tour Representatives, and recurrent training throughout the season.
- Respond and reconcile invoices as needed.
- Assist Charter Coordinator as needed
- Special projects may be assigned as required by the business.
- At least three years’ experience in the tourism/visitor or customer service industry.
- The job requires a strong multitasker with highly developed communication & organizational skills.
- Must be able to demonstrate accurate and efficient computer skills in Microsoft Word, Excel, and Outlook.
- Requires a valid driver’s license and good driving record.
- Ability to solve unique spontaneous problems regularly and make decisions quickly and accurately both as an individual and as a team.
- Must have basic math skills.
- Always present a professional and friendly attitude to guests and crew.
- Valid US driver’s license and a clean driving record.
- Must be able to pass a pre-employment drug screening and will participate in the random drug testing program.
- Proficiency in Microsoft Office
- Always present a professional and friendly attitude to guests and crew.
- Valid US driver’s license and a clean driving record.
- Must pass a security background check and DOT drug test.
- Supervisory experience.
- Familiarity with radio communication.
- Dispatch experience.
- Scheduling experience.
- Must be able to complete tasks with minimal supervision.
- Must be clean, well groomed, courteous, honest, punctual, and most important, reliable.
- Ability to prioritize and handle numerous and various time-sensitive tasks while maintaining a great attention to detail.
- Must be able to continuously present a professional & friendly attitude while working for extended periods of time as well as in high-stress situations.
- Ability to work unsupervised while demonstrating leadership skills in a team environment.
- Adaptive to learning new skills and knowledge.
- Adaptive to changes in a progressive work environment.
- Excellent communication skills and a team-player attitude.
- Great foresight and problem-solving skills.
- Must be honest, courteous, and reliable and maintain a clean, well-groomed appearance.
- Positive, personable, and professional demeanor.
- Strong commitment to safety.
- Strong conflict resolution skills and ability to work within a diverse workforce.
- Strong record of being organized, dependable and punctual.
- Ability to work flexible schedule to include weekends and holidays during tour season.
- Must be comfortable working indoors and outdoors in all types of weather.
- Must adhere to Allen Marine, Inc., & Affiliated Companies United States Coast Guard Consortium Drug & Alcohol Policies & Procedures.
- Coordinate independent visitor tour sales including:
- Answer office toll-free information line with proper telephone etiquette; must sound professional, credible, pleasant, and sincere.
- Process advance ticket sales and create periodic sales reports for submission to A/R
- Distribute passenger manifests for boat crews
- Coordinate ticket sales for local vendor contacts
- Dispatch and/or drive guest shuttles
- Answer all email inquiries professionally and with accurate grammar.
- Track A/P receipts, and petty cash fund
- Provide Clover (POS) training/support for company retail program
- Process pre-employment paperwork for new employees; print/distribute training manuals and supplemental documents
- Receive uniforms, organize inventory, and issue to new employees
- Manage crew travel benefit to issue per diem payments
- Manage employee comp benefit program for company tours and other local excursions
- Ensure office equipment is in working order; trouble shoot equipment problems & schedule service calls for equipment, as needed. Maintain office supplies for division.
- Process daily mail needs.
- Maintain confidential and sensitive files.
- Follow current office filing system and maintain a clean, organized office.
- Maintain a positive work environment for employees.
- Project professional and polished image. All crew members are required to purchase and wear uniform clothing pieces.
- Provide additional clerical support to managers as needed and all other duties as necessary
- Periodically running various errands such as going to the post office, bank, and refilling gas tanks.
- Maintain a positive work environment for employees.
- Previous office or customer service experience
- Must be able to demonstrate accurate and efficient computer skills in Microsoft Word, Excel, Outlook and Quickbooks.
- Must be able to handle extremely confidential & sensitive information.
- Must be available to work entire season without interruption and be available to attend the 40 hour pre-season training program.
- Must be able to be present at the assigned work area for the duration of your shift.
- Must have a valid driver’s license with an acceptable driving record.
- Must be willing and able to drive a 10-15 passenger shuttle van to run errands and drive guests from downtown Juneau to our dock in Auke Bay.
- Must be drug free (Coast Guard pre-employment and random drug testing is required).
- Previous experience in the visitor industry and/or a related industry preferred.
- 2 years US Driving experience with a clean driving record.
- High School Diploma or equivalent.
- Ability to maintain positive attitude in high stress & fast paced environment
- Must have the ability to work independently & in a team-oriented environment.
- Job requires a strong multi-tasker with highly developed communication & organizational skills.
- Strong record of being organized, dependable and punctual
- Conduct tours as directed according to descriptions in sales literature and procedures in policy manual. Supervise all aspects of tour delivery and tour quality.
- Manage and direct crew members in the execution of all their job responsibilities; build a productive and efficient team; maintain high morale over course of season.
- Supervise and assist in daily maintenance: cleaning, sewage and fuel pumping, restocking. Coordinate and assist with routine maintenance; painting, changing oil, etc.
- Communicate with Port Engineer to identify problems and expedite repairs; assist with repairs, as needed.
- Supervise passenger boarding, safety orientation/demonstration, emergency response and crowd control.
- Plan and execute emergency drills, equipment checks and safety meetings in accordance with U.S. Coast Guard regulations and AMT policy.
- Maintain all navigational equipment in good working order; keep logs and ship/company documents, as directed. Provide daily operations report to office.
- Experience on passenger carrying vessels.
- Must have ability to speak on P.A. system, and to provide commentary.
- Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
- Must have ability to conduct USCG drills
- Required minimum 100-ton license.
- Required MROP.
- Mechanical aptitude, engine room experience preferred.
- Diesel mechanics or electrical/electronics background helpful.
- Experience operating vessels in Southeast Alaska preferred.
- Must have ability to build effective team and skills required to resolve crew conflicts in order to provide quality experience for customers.
- Must be clean, well groomed, courteous, honest, and most important, reliable.
- Must have a sharp eye for safety.
- Record of being organized and prompt.
- Aptitude for leadership.
- Check all engine/jet fluids upon arriving on vessel each morning, bring all equipment online, log all entries and report any problems to Captain.
- Assist with passenger boarding, safety orientation/demonstration, emergency response and crowd control.
- Vessel duties include line handing, assist with docking / undocking of the vessel and mooring with cruise ships as requested by vessel captain.
- Complete routine engine room checks underway, making minor mechanical repairs and adjustments as necessary, and assisting crew members to ensure that passengers receive optimum tour quality and premium customer service.
- Assist Captain in wheelhouse with navigating and/or wildlife sighting as directed.
- Maintain vessel appearance, with regards to cleanliness and safety, in engine and jet rooms, in voids and on decks. Assist other crew with cabin, galley and heads.
- Under direction of Captain, complete all routine vessel maintenance on a daily basis. This will include, but not be limited to: cleaning, sanitation pumping, restocking and refueling.
- Assist Captain to perform required safety checks of all essential equipment on a weekly basis. Maintain current and accurate logs.
- Work with Port Engineer to complete all mandatory vessel maintenance on a monthly basis, including but not limited to oil/filter changes, zinc/belt replacement, etc.
- Identify problems, inform Port Engineer and assist in performing needed repairs.
- Perform other duties under supervision of Captain.
- Mechanical experience.
- Must be able to work as a team with other crew to provide quality experience for customers, including answering questions and providing commentary.
- Must be drug free (pre-employment screening and enrollment
in random drug testing program is Coast Guard required). - Must be clean, well groomed, courteous, honest, and most important, reliable.
- Writing skills capable of completing forms and making log entries
- Must pass a security background check.
- Must be 18+.
- Must be a US Citizen.
- Must have some vessel/crew experience.
- Experience on passenger carrying vessels.
- Diesel mechanics or electrical/electronics background.
- Mechanical aptitude.
- Friendly and customer-focused
- Strong commitment to safety
- Organized and mechanically inclined.
- Must be clean, well groomed, courteous, honest, and most important, reliable.
- Develop tour narrative plan with duty captain for each voyage, factoring time constraints, weather, recent sightings, tide, season, etc.
- Direct passengers boarding and disembarking, and during an emergency. Conduct safety and emergency orientation.
- Work with Guest Services crew members to provide commentary and personal interaction/service with up to 150 passengers on tour.
- Assist Guest Services crew members in the galley as needed. Including, but not limited to, distribution of snacks and food items as well as beverages. Employees 21+ are required to obtain TAPS certification to serve alcohol.
- Vessel duties include line handing, assist with docking / undocking of the vessel and mooring with cruise ships as requested by vessel captain.
- Assist other crew in maintaining vessel appearance, cleanliness, sanitation, and safety.
- Perform other duties under supervision of Captain.
- Certifications required prior to first day of employment include CPR / FA certification, and Alaska Food Handlers card.
- Employees 21+ must obtain TAPS certification to serve alcohol.
- Must be able to effectively communicate with up to 150 passengers on a P.A. system.
- Must be able to learn and retain pertinent background material provided on board, for presentation to passengers.
- Must be able to work as a team with other crew to present coordinated narration and a quality experience for customers.
- Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
- Prior experience working on passenger carrying vessels.
- Extensive public speaking experience.
- Biology and/or natural resource background.
- College degree in natural resources or biology.
- Experience working as a naturalist, guide or related position.
- Must be clean, well groomed, courteous, honest, and most important, reliable.
- Must enjoy meeting new people from all over the world on a daily basis
- Must be upbeat, and flexible – able to “roll with the punches”
- Must be a team player
- Must be creative and able to develop a tour narrative that speaks to glaciology, wildlife, natural and human history and other aspects of Southeast Alaska climate and environment.
- Present a professional and friendly attitude while on duty.
- Direct and assist passenger movement on and about the vessel.
- Participate in passenger safety orientation and maintain safe conditions underway.
- Help operate galley, bar and commissary, including preparation & distribution of snacks, sales, stocking, inventory order lists and related paperwork.
- Routine maintenance including, but not limited to: cleaning, sanitation, restocking consumables in cabin area and heads; making note of needed equipment repairs.
- Enhance the cruise experience for passengers, including answering questions and helping passengers with specific problems/requests.
- Communicate with up to 150 passengers on a p.a. system.
- Work as a team with other employees to present coordinated narration and provide a quality experience for customers.
- Other duties, as assigned.
- Previous retail experience preferred.
- Must be able to accurately run a till.
- keep records and maintain a professional, friendly attitude toward customers.
- Must have or obtain CPR / FA certification, and Alaska Food Handlers card.
- Employees 21+ must obtain TAPS certification to serve alcohol.
- Must be drug free (pre-employment screening and enrollment in random drug testing program is required).
- Previous experience on passenger carrying vessels.
- Public speaking experience.
- Customer service experience.
- Must be clean, well groomed, courteous, honest, and most important, reliable.
- Friendly and outgoing, excited to meet new people from all over the world every day
- A sharp eye for safety
- Must enjoy work with a team, but must also be self-directed and a self-starter
Catering Crew Member
The catering team prepares fresh Alaskan-sourced seafood, Alaskan exotic game meats, and locally grown vegetables to create a unique dining experience for our guests. Food is prepped, plated, and placed on rolling racks for quick distribution aboard our vessels. The team arranges a buffet with delicious and attractive Alaskan foods, flowers, and accents. Designated members are given the training and time to design our floral arrangements. The crew works as a team and each crew member has a recipe and workstation to prepare food. All crew must share in the cleaning of the facility. This position is both shore-side and aboard a vessel.
Essential Duties & Responsibilities:
Minimum Qualifications:
Traits and Characteristics:
Work Environment:
Ability to work a flexible schedule to include weekends and holidays. Work is both shoreside and onboard our fleet of tour vessels.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.
Food and Beverage Manager
The position is multifaceted and involves close collaboration with the Director of Food and Beverage and Executive Chef to develop effective food menus, wine lists, and cocktail menus. The primary objective is to ensure exceptional product quality and deliver a seamless, elevated experience for our guests. This role encompasses oversight of the lodge and requires the ability to work independently while adhering to the plan set forth by the Food and Beverage Director. Effective written and verbal communication with other departments and vendors is crucial. The successful candidate will lead and inspire a talented team, must possess a passion for excellence and infuse that enthusiasm into all aspects of their work. Alignment with our vision for exceptional cuisine and hospitality is essential. This individual will take pleasure in leading a seasonal team by selecting, training, evaluating, motivating, and coaching. Regular attendance at operational meetings is expected to ensure efficient coordination and cooperation between departments. The leader in this role will be visible in the operation, providing recognition, promoting positive public relations, and addressing guest concerns or special requests. Proficiency in food and beverage service, cost control, labor control, maintenance, merchandising, and accounting, as well as familiarity with food and beverage computer systems, is required. Adherence to Allen Marine's cultural and core standards, policies, and standard operating procedures is mandatory.
Essential Duties & Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
Traits and Characteristics:
Work Environment:
Ability to work flexible schedule to include weekends and holidays.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.
Operations Specialist
Oversee and coordinate via radio and phones the movement of vessels, motorcoaches, other vehicles and passengers to and from Allen Marine's private dock facility at Auke Bay. Monitor updates to passenger counts and modify vessel tour schedules as needed. Make changes to crew schedules and assign relief crew as needed. Meet and greet passengers as they arrive at facility and direct their safe movement between coaches and vessels. This is a shore-based position.
Essential Duties & Responsibilities:
Minimum Qualifications:
Desired Qualifications:
Traits and Characteristics:
Work Environment:
Ability to work flexible schedule to include weekends and holidays. Days off will be scheduled, but must be flexible to changing tour demands.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for long periods and be comfortable working in both indoor and outdoor environments in all types of weather. Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.
Supply Team/Shuttle Driver
Under the supervision of the Operations Manager and Supply Coordinator. This position is responsible for receiving shipments, distributing products to appropriate vessels, organizing, and storming supply items and driving company shuttles. This is a shore-side position.
Essential Duties & Responsibilities:
Minimum Qualifications:
Desired Qualifications:
Traits and Characteristics:
Work Environment:
Ability to work flexible schedule to include weekends and holidays. Able and willing to work indoors and outdoors in all types of weather.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Able to stand for long periods of time and walk up to 3 miles per day. Able to drive for extended periods of time.
Retail and Supply Coordinator
Under the supervision of the Operations Manager and Food and Beverage Director, this position is responsible for provisioning a fleet of vessels engaged in conducting tours for cruise ship passengers. This job contributes to the success of Allen Marine Tours by ensuring that all crews have the necessary supplies and merchandise to enable them to conduct the highest quality of excursion for our guests.
Essential Duties & Responsibilities:
Minimum Qualifications:
Desired Qualifications:
Traits and Characteristics:
Work Environment:
Ability to work flexible schedule to include weekends and holidays.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.
Mechanic's Assistant
Under the direction of the Port Engineer, this position is responsible for assisting mechanics with repairs and performing regularly scheduled lubrication and maintenance duties on our fleet of vessels.
Essential Duties & Responsibilities:
Minimum Qualifications:
Desired Qualifications:
Traits and Characteristics:
Work Environment:
Ability to work flexible schedule to include weekends and holidays. Work takes place in small enclosed spaces. Work can be loud, dirty and physically demanding.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be physically able to work a typical workday of about 10-14 hours per day, 5-7 days a week. Environmental conditions generally include moderate to loud noise levels, all weather conditions, frequent use of required protective clothing including raingear and life preserver. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Ability to fit through a 28-inch void hatch.
Diesel Mechanic
Mechanic performs skilled work in the maintenance and repair of marine engines, marine machinery, and related equipment. The objective is to effectively diagnose engine problems in a timely manner and coordinate repairs with the company engineering staff. The Mechanic will be directly responsible for performing repairs and engine overhauls in accordance with technical manuals and company policies. This is a non-supervisory role but will have the help of Mechanic’s Assistants. Reports to Port Engineer.
Essential Duties & Responsibilities:
Minimum Qualifications:
Desired Qualifications:
Traits and Characteristics:
Work Environment:
Ability to work flexible schedule to include weekends and holidays. Sometimes required to work very early mornings or late evenings, based on repairs needed for next day tours. Environment can be noisy, very hot, very cold, dusty, wet, and often includes constant vibration.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be physically able to work a typical workday of about 10-14 hours per day, 5-7 days a week. Environmental conditions generally include moderate to loud noise levels, all weather conditions, frequent use of required protective clothing including raingear and life preserver. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Ability to fit through a 28-inch void hatch.
Assistant Port Engineer
Under the direction of Port Engineer, this position is responsible for performing regular scheduled maintenance duties on all day tour vessels including assisting Captains with oil changes; for assisting Port Engineer with mechanical repairs; and for keeping all parts, filters, and equipment areas on dock stocked, organized and neat.
Essential Duties & Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
Traits and Characteristics:
Work Environment:
Ability to work flexible schedule to include weekends and holidays. Must be comfortable working in small, enclosed, dusty, noisy and sometimes hot or cold environments. Willingness to work very late, or very early
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Able to bend, twist and squat regularly throughout the day.
Lead Tour Representative
Reporting to Sales & Service Manager. This position is responsible for directing cruise ship guests booked on Allen Marine excursions to assigned motorcoaches and/or designated waiting areas. Lead Rep helps to ensure our tours depart and arrive in a timely fashion, and according to the quality and customer service standards set by Allen Marine and the cruise lines This is a shore-based position.
Essential Duties & Responsibilities:
Minimum Qualifications:
Desired Qualifications:
Traits and Characteristics:
Work Environment:
Ability to work flexible schedule to include weekends and holidays. Ability to work in all types of weather – rain, sun, wind, etc. Fast paced and dynamic duties.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Must be able to walk up to 3 miles per day.
Tour Representative
The position works with cruise line shore excursion staff, motor coach dispatchers and driver/guides, vessel crew and other dock personnel to ensure our tours depart and arrive in a timely fashion, and according to the quality and customer service standards set by Allen Marine and the cruise lines.
Essential Duties & Responsibilities
Minimum Qualifications
Traits and Characteristics
Work Environment
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Must be able to stand for long periods of time and walk up to 3 miles per day and in all types of weather.
Senior Sales Representative
The position works directly with cruise line shore excursion staff, motor coach dispatchers and driver/guides, tour partners, and other dock personnel to ensure our tours depart and arrive in a timely fashion, and according to the quality and customer service standards set by Allen Marine and the cruise lines.
Essential Duties & Responsibilities
Minimum Qualifications
Preferred Qualifications
Traits and Characteristics
Work Environment
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Must be able to stand for long periods of time and walk up to 3 miles per day.
Administrative Assistant
This position is full-time seasonal. Under the supervision of the Office Manager, the Admin Coordinator manages a multitude of projects while providing administrative support to Company Managers in a fast-paced Alaska tour operation.
Essential Duties & Responsibilities:
Minimum Qualifications:
Preferred Qualifications
Traits and Characteristics:
Work Environment:
Ability to work flexible schedule to include weekends and holidays.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.
Captain
Requires a USCG master's license (100 ton minimum) and an FCC marine radio operator's permit. Prior experience in the marine tourism industry and particularly on passenger vessels is desirable. Preference is given to applicants with knowledge of diesel mechanics, waterjet propulsion, and electrical systems. Must be able to build team and maintain crew morale to provide a quality experience for our guests.
Essential Duties & Responsibilities:
Minimum Qualifications:
Desired Qualifications:
Traits and Characteristics:
Work Environment:
Ability to work flexible schedule to include weekends and holidays. Willing and able to work in all types of weather.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Ability to stand for long periods of time on steel decks with constant vibration and moderate levels of noise. Required to enter voids/engine rooms as needed. Must be comfortable working in enclosed, sometimes hot and noisy environments.
Deckhand
Requires basic seamanship skills. Mechanical aptitude and some experience with diesel engines preferred. Assist Captain to monitor vessel systems and troubleshoot problems. Interact with passengers and perform customer service duties. Provide for passenger safety while underway and maintain impeccably clean vessel at all times. Must be able to work as a team member and be comfortable interacting with guests.
Essential Duties & Responsibilities:
Minimum Qualifications:
Desired Qualifications:
Traits and Characteristics:
Work Environment:
Ability to work flexible schedule to include weekends and holidays.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be physically able to work a typical workday of about 10-14 hours per day, 5-7 days a week. Environmental conditions generally include moderate to loud noise levels, all weather conditions, frequent use of required protective clothing including raingear and life preserver. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Ability to fit through a 28-inch void hatch.
Naturalist
Requires public speaking ability and experience using PA systems. Develop tour narratives and conduct natural history presentations for groups of up to 150 passengers. Assist passengers boarding & disembarking; provide safety and emergency orientation; and work as a team member to distribute snacks and always maintain an impeccably clean vessel. Biology and natural history background helpful.
Essential Duties & Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
Traits and Characteristics:
Work Environment:
Ability to work flexible schedule to include weekends and holidays. Days off will be scheduled but must be willing to be flexible in meeting tour demand.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be physically able to work a typical workday of about 10-14 hours per day, 5-7 days a week. Environmental conditions generally include moderate to loud noise levels, all weather conditions, frequent use of required protective clothing including raingear and life preserver. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Ability to fit through a 28-inch void hatch.
Guest Service
Interact with passengers by answering questions and helping with specific requests. Operate galley and gift shop which includes food preparation, snack service, retail presentations and the sale of local retail products. Maintain impeccably clean vessel at all times. Must be able to work as a team member and be comfortable interacting with guests.
Essential Duties & Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
Traits and Characteristics:
Work Environment:
Ability to work flexible schedule to include weekends and holidays. Willing and able to work in all types of weather
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Ability to stand for long periods of time on steel decks with constant vibration and moderate levels of noise. Required to enter voids/engine rooms as needed. Must be comfortable working in enclosed, sometimes hot and noisy environments.
How to Apply
Thank you for your interest in Allen Marine Tours! Please apply online via the apply now link below.
If you have questions, please click on the following link for direct contact information to each of our locations, http://www.allenmarinetours.com/contact/employment.html.
Contact Info
- Molly Trostel
- jobs@allenmarine.com
- (907) 789-0081
- www.allenmarinetours.com
