Guest Services Manager

Job Description

The Guest Services Manager is responsible for following and implementing company policies and procedures that guide and support a positive customer experience. This role will monitor staff performance and ensure customers' satisfaction.

COMPENSATION: The hourly rate for this position ranges from $22.00 to $25.00, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.
 

Job Responsibilities

•    Establish relationships with staff, faculty, staff, and students
•    Receive service requests via phone calls, emails, and on-line submittals
•    Dispatch technician to respond to serve calls.
•    Create, enter data, and close work orders
•    Work with supervisors to maintain an accurate work order backlog
•    Provide information to  personnel in times of crisis
•    Work closely with the SRC supervisor in developing programs to facilitate communication 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

•    One (1) year of call and customer service experience.
•    Must be able to interact and possess communication skills with individuals at all levels of organization, as well as clients, vendors, and sub-contractors. 
•    Attention to detail is required.
•    Must possess flexibility towards work assignments and be a great teammate.
•    Must be able to understand and carry out oral and written instructions and to communicate effectively in writing.
•    Possess motivation and initiative to perform assigned duties with a minimum of direct supervision.

 This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).