Current Job dates:
Currently recruiting for the season that runs from April 1st, 2025 to October 17th, 2025.
- Service of set menu including local Alaskan food and beverage products to customers
- Prep and prepare food and beverage for weekly counts
- Check identification for age-restricted items, such as alcoholic beverages
- Prep and prepare workspace for various tours
- Public speaking by presenting information or local products
- Maintain a clean work environment throughout the day
- Be able to quickly turnover workspace between tours
- Perform closing procedures at the end of day including sweeping, picking up trash, trash disposal, restocking of beverages, restocking of front of house dishware
- Keep all machines and equipment cleaned, wiped down, and sanitized. Report any maintenance issued to management
- Perform additional duties as assigned
- High school diploma or equivalent
- Previous work experience in customer service and/or tourism is preferred
- Previous work experience in a fast-paced food service is preferred
- Ability to work for long hours
- Eligibility to obtain an Alaska State TAPS card
- Eligibility to obtain an Alaska State Food Handlers Card
- Ability to work in a fast-paced environment
- Ability to communicate comfortably and effectively
- Ability to multitask independently and run operations with little oversight
- Ability to work long hours, weekends and holidays
- Adhere to Company policy on uniform and personal hygiene requirements
- Must be able to lift up to 50 pounds
- Sit or stand throughout a regular workday
- Regularly required to sit, stand, bend, lift, kneel, crouch and so on
- Ensures adherence to all company safety rules and SOPs in area of responsibility
- Report unsafe actions to Management
- Rectifies unsafe actions and/or conditions immediately
- Participates in maintaining a safe work environment by attending and participating in all safety related meetings, trainings, so on
- Take customer’s orders and assemble correctly in a timely manner
- Check identification for age-restricted items, such as alcoholic beverages
- Accept and process payments from customers via a cash register or credit card machine
- Check food items to ensure that quality and safety standards are met
- Keep the concessions area clean, organized, and stocked
- Keep all machines and equipment cleaned, wiped down, and sanitized. Report any maintenance issued to management
- Responsible for keeping up on stocking concessions regularly and letting management know when stocks are low for ordering
- Promote and upsell food and beverage items
- Work in a fast-paced environment and ability to get through concession lines
- Perform close-out procedures at the end of the day including sweeping, picking up trash, trash disposal, closing of POS systems, balancing of tills and so on
- Perform additional duties as assigned
- High school diploma or equivalent
- Previous work experience in customer service and/or tourism is preferred
- Previous work experience in a fast-paced food service is preferred
- Ability to work for long hours
- Eligibility to obtain an Alaska State TAPS card
- Eligibility to obtain an Alaska State Food Handlers Card
- Ability to work in a fast-paced environment
- Ability to communicate comfortably and effectively
- Understand U.S. currency
- Ability to work various hours, weekends and holidays included
- Adhere to Company policy on uniform and personal hygiene requirements
- Ability to multitask independently and run operations with little oversight
- Must be able to lift up to 50 pounds
- Sit or stand throughout a regular workday
- Regularly required to sit, stand, bend, lift, kneel, crouch and so on
- Ensures adherence to all company safety rules and SOPs in area of responsibility
- Report unsafe actions to Management
- Rectifies unsafe actions and/or conditions immediately
- Participates in maintaining a safe work environment by attending and participating in all safety related meetings, trainings, so on
- Set up workstations with all needed ingredients and cooking equipment
- Prepare ingredients by chopping and peeling vegetables, cutting meat, and so on
- Cook food in various appliances including grills, ovens, crab pots, boilers, and so on
- Multitask by making sure food is being checked while other duties are still going
- Ensure great presentation by dressing dishes before they are served
- Keep a sanitized and orderly environment in the kitchen
- Ensure all food and other items are stored properly
- Check quality of ingredients and dates of food
- Monitor stock and ensure Food and Beverage manager is aware when orders need to be placed
- Keep track of inventory of all products in the kitchen both perishable and non-perishable
- Perform additional duties as assigned
- High school diploma or equivalent
- Previous work experience in a fast-paced food service is preferred
- Knowledge of various cooking procedures and methods (grilling, baking, boiling etc.) is preferred
- Ability to work for long hours
- Eligibility to obtain an Alaska State TAPS card
- Eligibility to obtain an Alaska State Food Handlers Card
- Ability to work in a fast-paced environment
- Ability to communicate comfortably and effectively
- Ability to follow all sanitation and food safety procedures
- Excellent leadership and communication skills
- Ability to work long hours, weekends and holidays
- Adhere to Company policy on uniform and personal hygiene requirements
- Must be able to lift up to 50 pounds
- Sit or stand throughout a regular workday
- Regularly required to sit, stand, bend, lift, kneel, crouch and so on
- Ensures adherence to all company safety rules, federal food and beverage standards, and SOPs in area of responsibility
- Report unsafe actions to Management
- Rectifies unsafe actions and/or conditions immediately
- Participates in maintaining a safe work environment by attending and participating in all safety related meetings, trainings, so on
- Service of set menu including seafood
- Prep all front of house beverage and food stations
- Check identification for age-restricted items, such as alcoholic beverages
- Set up all dining tables with proper tablecloths, dishware and utensils
- Public speaking when narrating the crab demonstration
- Maintain a clean work environment throughout the day
- Be able to quickly turnover workspace between tours
- Perform closing procedures at the end of day including sweeping, picking up trash, trash disposal, restocking of beverages, restocking of front of house dishware
- Keep all machines and equipment cleaned, wiped down, and sanitized. Report any maintenance issued to management
- Perform additional duties as assigned
- High school diploma or equivalent
- Previous work experience in customer service and/or tourism is preferred
- Previous work experience in a fast-paced food service is preferred
- Ability to work for long hours
- Eligibility to obtain an Alaska State TAPS card
- Eligibility to obtain an Alaska State Food Handlers Card
- Ability to work in a fast-paced environment
- Ability to communicate comfortably and effectively
- Ability to work long hours, weekends and holidays
- Adhere to Company policy on uniform and personal hygiene requirements
- Must be able to lift up to 50 pounds
- Sit or stand throughout a regular workday
- Regularly required to sit, stand, bend, lift, kneel, crouch and so on
- Ensures adherence to all company safety rules and SOPs in area of responsibility
- Report unsafe actions to Management
- Rectifies unsafe actions and/or conditions immediately
- Participates in maintaining a safe work environment by attending and participating in all safety related meetings, trainings, so on
- Prep food items by unpackaging, washing, slicing, and assembling select menu items
- Collect used dishware from dining and kitchen areas and take them to the dish pit area
- Load and unload dishwashing machines
- Wash specific items by hand (e.g. wooden cutting boards, large pots and delicate China)
- Store clean dishes, glasses and equipment appropriately
- Set up workstations before meal prep begins
- Ensure there are always enough clean dishes, glasses and utensils, especially during peak hours
- Maintain cleaning supplies stock (e.g. detergents) and place orders when necessary
- Check washing machines’ operation and promptly report any technical/performance issues
- Remove garbage regularly
- Sanitize the kitchen area, including the floor
- Perform additional duties as assigned
- High school diploma or equivalent
- Previous work experience in a fast-paced food service is preferred
- Ability to work for long hours
- Eligibility to obtain an Alaska State TAPS card
- Eligibility to obtain an Alaska State Food Handlers Card
- Ability to work in a fast-paced environment
- Ability to communicate comfortably and effectively
- Ability to follow all sanitation and food safety procedures
- Ability to operate industrial dishwashing machinery
- Ability to work long hours, weekends and holidays
- Adhere to Company policy on uniform and personal hygiene requirements
- Must be able to lift up to 50 pounds
- Sit or stand throughout a regular workday
- Regularly required to sit, stand, bend, lift, kneel, crouch and so on
- Ensures adherence to all company safety rules, federal food and beverage standards, and SOPs in area of responsibility
- Report unsafe actions to Management
- Rectifies unsafe actions and/or conditions immediately
- Participates in maintaining a safe work environment by attending and participating in all safety related meetings, trainings, so on
- Service of set menu including local Alaskan food and beverage products to customers
- Prep and prepare food and beverage for weekly counts
- Check identification for age-restricted items, such as alcoholic beverages
- Prep and prepare workspace for various tours
- Public speaking by presenting information or local products
- Maintain a clean work environment throughout the day
- Be able to quickly turnover workspace between tours
- Perform closing procedures at the end of day including sweeping, picking up trash, trash disposal, restocking of beverages, restocking of front of house dishware
- Keep all machines and equipment cleaned, wiped down, and sanitized. Report any maintenance issued to management
- Perform additional duties as assigned
- High school diploma or equivalent
- Previous work experience in customer service and/or tourism is preferred
- Previous work experience in a fast-paced food service is preferred
- Ability to work for long hours
- Eligibility to obtain an Alaska State TAPS card
- Eligibility to obtain an Alaska State Food Handlers Card
- Ability to work in a fast-paced environment
- Ability to communicate comfortably and effectively
- Ability to multitask independently and run operations with little oversight
- Ability to work long hours, weekends and holidays
- Adhere to Company policy on uniform and personal hygiene requirements
- Must be able to lift up to 50 pounds
- Sit or stand throughout a regular workday
- Regularly required to sit, stand, bend, lift, kneel, crouch and so on
- Ensures adherence to all company safety rules and SOPs in area of responsibility
- Report unsafe actions to Management
- Rectifies unsafe actions and/or conditions immediately
- Participates in maintaining a safe work environment by attending and participating in all safety related meetings, trainings, so on
- Provide personable and friendly interaction with tour guests
- Exhibit professional communication skills with guests and other staff members
- Provide knowledge of local environment and tour information including itinerary, pricing, travel details, and so on
- Hold dock signs and direct guests to their designated transportation. Prior to dispatching vehicle, you must provide excursion details
- Direct and assist passengers with check-in and vehicle loading procedures
- Collect all tickets or vouchers when checking-in guests
- Ability to process payments through FareHarbor system by using cash tills and card readers
- Assist with the distribution of promotional tour materials (brochures/rack cards)
- Ability to handle and count cash/change
- Perform beginning of day and end of day procedures including counting till, making deposits, cleaning up area, turning on/off signs, and restocking brochures
- Perform additional duties as assigned
- High school diploma or equivalent
- Previous work experience in customer service and/or tourism is preferred
- Ability to learn of local area, tour procedures, inclusions, itineraries, and pricing
- Ability to communicate clearly and effectively with all guests verbally and via email
- Ability to work under pressure, handle stress and deliver professional results
- Ability to work long hours and adapt to changing schedules
- Understand US currency
- Must be able work with difficult guests in a professional manner
- Ability to work various hours, weekends and holidays included
- Adhere to Company policy on uniform and personal hygiene requirements
- Must be able to lift up to 50 pounds
- Sit or stand throughout a regular workday
- Regularly required to sit, stand, bend, lift, kneel, crouch and so on
- Ensures adherence to all company safety rules and SOPs in area of responsibility
- Rectifies unsafe actions and/or conditions immediately
- Participates in maintaining safe work environment by sharing and participating in all safety related meetings, training, etc
- Provide personable and friendly interaction with customers
- Exhibit good communication skills
- Demonstrate flexibility and willingness to accommodate a variable work schedule
- Proficiently use a cash register
- Assist customers/staff/volunteers/visitors as related to retail
- Replenish store merchandise as needed
- Resolve problems with other employees and customers in a professional manner
- Ability to work under pressure, handle stress and deliver professional results.
- Cheerfully share knowledge of local environment and cultural history, practices and today’s lifestyle
- Perform other related duties as assigned
- Ability to learn of local area, tour procedures, inclusions, itineraries, and pricing
- Ability to communicate clearly and effectively with all guests verbally and via email
- Ability to work under pressure, handle stress and deliver professional results
- Ability to work long hours and adapt to changing schedules
- Understand US currency
- Must be able work with difficult guests in a professional manner
- Ability to work various hours, weekends and holidays included
- Adhere to Company policy on uniform and personal hygiene requirements
- Must be able to lift up to 50 pounds
- Sit or stand throughout a regular workday
- Regularly required to sit, stand, bend, lift, kneel, crouch and so on
- Ensures adherence to all company safety rules and SOPs in area of responsibility
- Rectifies unsafe actions and/or conditions immediately
- Participates in maintaining safe work environment by sharing and participating in all safety related meetings, training, etc.
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Provide personable and friendly interaction with tour guests
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Exhibit willingness to work on specific projects
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Perform in a professional manner to represent the culture and Company successfully
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Demonstrate flexibility and willingness to accommodate a variable work schedule
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Perform other related duties as assigned
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Share knowledge with guests
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Applicants must be Native Alaskan and have residency in the State of Alaska
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Previous experience with Native art is preferred
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Knowledge of Company Policies and Procedures
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Must have adequate knowledge of local environment and Cultural history, practices, and lifestyle of today
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Long hours and weekends may be required pending tour schedule
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Must be able work with difficult customers/guests in a professional manner
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Must be able to communicate information on cultural matters
- Learn and preform various Tlingit songs and dances throughout the tourism season
- Must be personable and friendly, willing to answer various questions from guests
- Must have full required regalia consisting of:
- Blanket
- Apron/Skirt
- Headband/hat
- Moccasins
- Solid red or Black shirt
- Must have adequate knowledge of local environment and cultural history, practices and lifestyle of today
- Perform in a professional manner to represent the culture and Company successfully
- Perform other duties as assigned
- Previous experience in tourism and customer service is preferred
- Previous history in cultural dance and song is preferred
- Attend practices and meetings to prepare for performances
- Ability to problem-solve with employees and communicate with guests in a professional manner
- Wear proper attire during performances as specified above
- Must have adequate knowledge of the local environment and cultural history, practices, and lifestyle of today
- Attend other Company events that require dance performances
- Must be able to communicate information on cultural matters
- Travel to various tour locations when assigned
- Ability to work long hours, weekends and holidays
- Adhere to Company policy on uniform and personal hygiene requirements
- Must be able to lift up to 25 pounds
- Sit or stand throughout a regular workday
- Physical stamina to perform up to six performances in one day with adequate breaks in between
- Ensures adherence to all company safety rules and SOPs in area of responsibility
- Rectifies unsafe actions and/or conditions immediately
- Participates in maintaining safe work environment by sharing and participating in all safety related meetings, training, etc.
- Learn and preform various song and dances throughout the summer
- Must be personable and friendly, willing to answer various questions from guests
- Must have Personal Regalia items
- Blanket
- Apron/Skirt
- Headband/hat
- Moccasins
- Solid red or Black shirt
- Must have adequate knowledge of local environment and Cultural history, practices and lifestyle of today
- Perform in a professional manner to represent the culture and Company successfully
- Perform other duties as assigned
- Previous experience in tourism and customer service is preferred
- Previous history in cultural dance and song is preferred
- Attend practices and meetings to prepare for performances
- Ability to problem-solve with employees and communicate with guests in a professional manner
- Wear proper attire during performances as specified above
- Must have adequate knowledge of the local environment and cultural history, practices, and lifestyle of today
- Attend other Company events that require dance performances
- Must be able to communicate information on cultural matters
- Travel to various tour locations when assigned
- Ability to work weekends and holidays
- Adhere to Company policy on uniform and personal hygiene requirements
- Sit or stand throughout a regular workday.
- Physical stamina to perform up to six performances in one day with adequate breaks in between
- Ensures adherence to all company safety rules and SOPs in area of responsibility
- Rectifies unsafe actions and/or conditions immediately
- Participates in maintaining safe work environment by sharing and participating in all safety related meetings, training, etc.
- Provide personable and friendly interaction with tour guests
- Ability to gather guests in crowds and ensure accurate timing of tours
- Demonstrate flexibility and willingness to accommodate a variable work schedule
- Assist customers and staff to ensure a safe environment by keeping proper count of guests, clearing the walkways of any debris, reporting any tripping or hazards to Management, and so on
- Maintain knowledge of written training materials to ensure accuracy of tour information
- Demonstrate communication skills to present information in front of public
- Resolve problems with employees and guests in a professional manner
- Provide knowledge of area including the environment, cultural history, practices, and lifestyle of today
- Perform end of day duties by cleaning facilities including sweeping restrooms, restocking restroom supplies, picking up trash, disposing of trash, bringing signage into office, and so on
- Perform additional duties as assigned
- High school diploma or equivalent
- Previous work experience in customer service and/or tourism is preferred
- Previous work experience as a guide or public presentations is preferred
- Ability to learn adequate knowledge of local environment, cultural history, practices, and lifestyle of today
- Ability to communicate clearly and effectively with all guests regarding subject matter
- Ability to work under pressure, handle stress and deliver professional results
- Ability to work long hours and adapt to changing schedules
- Ability to interact with all guests in a professional manner
- Ability to work various hours, weekends and holidays included
- Adhere to Company policy on uniform and personal hygiene requirements
- Physical stamina to walk about ¼ mile distance at a time, along with sit or stand during the day
- Must be able to lift up to 25 pounds
- Sit or stand throughout a regular workday
- Physical stamina to perform work duties for several hours in outdoor weather conditions
- Ensures adherence to all company safety rules and SOPs in area of responsibility
- Rectifies unsafe actions and/or conditions immediately
- Participates in maintaining safe work environment by sharing and participating in all safety related meetings, training, etc.
- Supervision of child dancers while on company site
- Tracking of hours for child dancers in compliance with the State of Alaska Department of Labor
- Scheduling Child Dancers
- Provide support to Dance Manager during day-to-day operations
- Provide educational support for Child Dancers during school sessions
- Must have the ability to maintain confidentiality and reliability
- Must have good communication skills
- Must be able to work well with small children
- Must be able to provide instruction to children and manage a group of children
- Ability to problem solve with employees and guests in a professional manner
- Must have adequate knowledge of local environment and cultural history, practices and lifestyle of today.
- Perform other duties as assigned
- Bachelor’s Degree in Education is preferred
- Previous experience with childcare preferred
- Certified in CPR and First Aid
- Certified in CPR and First Aid
- Comply with State of Alaska Entertainment work permit laws
- Ability to create work schedules and track hours based on age groups
- Must be able to work various work hours in compliance with tour schedules
- Provide educational resources for students during non-performance times
- Self-motivated with minimal oversight
- Ability to supervise all minor staff as it pertains to the Tribal House, and other assigned areas for the dancers
- Ability to work long hours, weekends and holidays
- Adhere to Company policy on uniform and personal hygiene requirements
- Must be able to lift up to 25 pounds
- Sit or stand throughout a regular workday
- Ensures adherence to all company safety rules and SOPs in area of responsibility
- Rectifies unsafe actions and/or conditions immediately
- Participates in maintaining safe work environment by sharing and participating in all safety related meetings, training, etc.
- Beginning of day duties including checking in staff, turning on equipment, reviewing schedule, unlocking buildings, checking facilities, and so on
- End of day duties including completing paperwork, cleaning and turning equipment off, locking buildings, disposing of trash, putting out items for the next day and so on
- Daily engagement with staff and on-site management
- Responsible for day-to-day operational changes and communicating to all parties needing to know including staff, managers, and partners
- Working with staff to rectify any challenges or emergencies in a timely manner
- Perform other duties as assigned
- High school diploma or equivalent
- One year in customer service position or tourism experience preferred
- Previous experience in leadership preferred
- Any education or experience outlined for F&B and Transportation positions – Depends on the area designated for employment
- Ability to obtain F&B or Transportation required documents – Depends on the area designated for employment
- Ability to work under deadline pressure, handle stress and deliver professional results
- Ability to learn of local area, tour procedures, inclusions, and itineraries
- Strong written and oral communication skills, organizational skills, and attention to detail
- Self-motivated with minimal oversight
- Computer skills including Microsoft Word, Excel, PowerPoint, and Outlook
- Ability to work various hours, weekends and holidays included
- Adhere to Company policy on uniform and personal hygiene requirements
- Ability to regularly lift up to 50 lbs.
- Regularly required to use hands, arms, sit, stand, walk, kneel, crouch, etc.
- Ability to work on computers for extended periods of time
- Physical stamina to perform work duties for several hours in outdoor weather conditions
- Ensures adherence to all company safety rules and SOPs in area of responsibility
- Rectifies unsafe actions and/or conditions immediately
- Participates in maintaining safe work environment by sharing and participating in all safety related meetings, training, etc.
- Beginning of day duties including checking in staff, turning on equipment, reviewing schedule, unlocking buildings, checking facilities, and so on
- End of day duties including completing paperwork, cleaning and turning equipment off, locking buildings, disposing of trash, putting out items for the next day and so on
- Daily engagement with staff and on-site management
- Responsible for day-to-day operational changes and communicating to all parties needing to know including staff, managers, and partners
- Working with staff to rectify any challenges or emergencies in a timely manner
- Perform other duties as assigned
- High school diploma or equivalent
- One year in customer service position or tourism experience preferred
- Previous experience in leadership preferred
- Any education or experience outlined for F&B and Transportation positions – Depends on the are designated for employment
- Ability to obtain F&B or Transportation required documents – Depends on the area designated for employment
- Ability to work under deadline pressure, handle stress and deliver professional results
- Ability to learn of local area, tour procedures, inclusions, and itineraries
- Strong written and oral communication skills, organizational skills, and attention to detail
- Self-motivated with minimal oversight
- Computer skills including Microsoft Word, Excel, PowerPoint, and Outlook
- Ability to work various hours, weekends and holidays included
- Adhere to Company policy on uniform and personal hygiene requirements
- Ability to regularly lift up to 50 lbs.
- Regularly required to use hands, arms, sit, stand, walk, kneel, crouch, etc.
- Ability to work on computers for extended periods of time
- Physical stamina to perform work duties for several hours in outdoor weather conditions
- Ensures adherence to all company safety rules and SOPs in area of responsibility
- Rectifies unsafe actions and/or conditions immediately
- Participates in maintaining safe work environment by sharing and participating in all safety related meetings, training, etc.
- Beginning of day duties include check in staff, turn on equipment, review schedule, unlock buildings, check facilities, etc.
- End of day duties include complete paperwork, clean and turn off equipment, lock buildings, dispose of trash, restock items for the next day
- Update inventory and place orders with the F&B Manager
- Understand the flow of operations for all Saxman tours and the operations involved including the culinary demonstrations
- Oversee staff performing meal prep, cooking demonstration, and culinary tour operations for tours in the Community Center
- Oversee staff performing retail operations including operating cashiers, restocking, assisting guests with purchases, and so on
- Oversee retail inventory and track damaged items
- Engage daily with staff and customers
- Responsible for day-to-day operational changes and communicating with all parties needing to know changes including staff, managers, and partners
- Work with staff to rectify any challenges or emergencies in a timely manner
- Perform other duties as assigned
- High school diploma or equivalent
- One year in customer service position preferred
- Previous experience in leadership preferred
- Previous experience in tourism operations relating to F&B and retail is preferred
- Ability to work long hours
- Eligibility to obtain an Alaska State TAPS card
- Eligibility to obtain an Alaska State Food Handlers Card
- Ability to work under deadline pressure, handle stress and deliver professional results
- Ability to learn local area, tour procedures, inclusions, food recipes, cooking techniques, and itineraries
- Ability to conduct daily, weekly, and monthly inventory of either retail and F&B items and report to management
- Strong written and oral communication skills, organizational skills, and attention to detail
- Self-motivated with minimal oversight
- Computer skills including Microsoft Word, Excel, PowerPoint, and Outlook
- Ability to work various hours, weekends and holidays
- Adhere to Company policy on uniform and personal hygiene requirements
- Ability to regularly lift up to 50 lbs.
- Regularly required to use hands, arms, sit, stand, walk, kneel, crouch, etc.
- Ability to work on computers for extended periods of time
- Physical stamina to perform work duties for several hours
- Ensure adherence to all company safety rules and SOPs in area of responsibility
- Rectify unsafe actions and/or conditions immediately
- Participate in maintaining safe work environment by attending and participating in all safety related meetings, training, etc.
- Beginning of day duties including checking in staff, turning on equipment, reviewing schedule, unlocking buildings, checking facilities, and so on
- End of day duties including completing paperwork, cleaning and turning equipment off, locking buildings, disposing of trash, putting out items for the next day and so on
- Daily engagement with staff and on-site management
- Responsible for day-to-day operational changes and communicating to all parties needing to know including staff, managers, and partners
- Working with staff to rectify any challenges or emergencies in a timely manner
- Perform other duties as assigned
- High school diploma or equivalent
- One year in customer service position or tourism experience preferred
- Previous experience in leadership preferred
- Any education or experience outlined for F&B and Transportation positions – Depends on the are designated for employment
- Ability to obtain F&B or Transportation required documents – Depends on the area designated for employment
- Ability to work under deadline pressure, handle stress and deliver professional results
- Ability to learn of local area, tour procedures, inclusions, and itineraries
- Strong written and oral communication skills, organizational skills, and attention to detail
- Self-motivated with minimal oversight
- Computer skills including Microsoft Word, Excel, PowerPoint, and Outlook
- Ability to work various hours, weekends and holidays included
- Adhere to Company policy on uniform and personal hygiene requirements
- Ability to regularly lift up to 50 lbs.
- Regularly required to use hands, arms, sit, stand, walk, kneel, crouch, etc.
- Ability to work on computers for extended periods of time
- Physical stamina to perform work duties for several hours in outdoor weather conditions
- Ensures adherence to all company safety rules and SOPs in area of responsibility
- Rectifies unsafe actions and/or conditions immediately
- Participates in maintaining safe work environment by sharing and participating in all safety related meetings, training, etc.
- Safely providing guest transportation to and from various venues
- Routinely drives motorcoach of various sizes, providing narrated tours
- Provide guided tours at select venues
- Directly assist in passenger movement between cruise ships and tour vehicles
- Maintain logs of passenger counts and driving routes
- Maintain reports of daily mileage, fuel log, and hours on each coach
- Preform daily inspections of vehicles and provide basic mechanical duties
- Communicate with support staff during the season
- Report all accidents, injuries, unsafe working conditions, and damages
- Acquire knowledge on all routes, procedures, and timing
- Must be knowledgeable of surrounding area and be able to find places and make stops in a reasonable and timely manner.
- Must follow all state laws while operating vehicles and ensure all pertinent insurance and other driving-related documents are up-to-date and visible.
- Perform end of day duties by disposing of any trash, parking in the designated area, turning off all electrical units, returning the vehicle key and so on
- Perform other duties as assigned
- High school diploma or equivalent
- A Valid CDL (at least class B) with passenger endorsement and no Airbrake restrictions
- Previous experience in positions involving customer service or tourism is preferred
- Must be certified as physically qualified through the Department of Transportation (DOT) physical and drug screen
- Ability to provide guided tours while driving and at venues
- Must have a clean driving record/experience going back three (3) years
- Minimum age of 21
- Ability to communicate in a friendly and professional manner with all guests
- Ability to present themselves in a clean and professional manner
- Must be free from influence of drugs and alcohol
- Ability to pass a DOT physical test and obtain a med card
- Ability to pass a Pre-Employment DOT drug screening and join the Random Drug-Testing Consortium
- Ability to work long hours, weekends and holidays
- Adhere to Company policy on uniform and personal hygiene requirements
- Ability to regularly lift up to 50 lbs.
- Regularly required to use hands, arms, sit, stand, walk, kneel, crouch, etc.
- Ability to sit for long periods of time while driving
- Ability to step in and out of a vehicle numerous times throughout the day
- Ensures adherence to all company safety rules and SOPs in area of responsibility
- Rectifies unsafe actions and/or conditions immediately
- Participates in maintaining safe work environment by sharing and participating in all safety related meetings, training, etc.
- Exhibit professional communication skills and friendly demeanor with cruise ship staff, tour operator partners, and guests
- Hold dock signs and direct guests to their designated transportation. Prior to dispatching vehicle, you must provide excursion details
- Collect tickets and vouchers from guests to ensure payment of tours. Make sure the count matches the actual count of passengers participating on tour(s)
- Settle tickets and complete documentation with all cruise ship staff and tour operators. This must be performed in a timely manner
- Provide cruise ship staff and guests with brochures/promotional items as needed
- Sticker guests appropriately according to the tour that they are participating on
- Commuting by foot between cruise ship docks and carrying dock signs
- Perform additional duties as assigned
- High school diploma or equivalent
- Previous work experience in customer service and/or tourism is preferred
- Ability to learn of local area, tour procedures, inclusions, and itineraries
- Ability to communicate clearly and effectively with all guests
- Ability to work under pressure, handle stress and deliver professional results
- Ability to work long hours and adapt to changing schedules
- Must be able work with difficult guests in a professional manner
- Ability to work various hours, weekends and holidays included
- Adhere to Company policy on uniform and personal hygiene requirements
- Must be able to lift up to 25 pounds
- Sit or stand throughout a regular workday
- Physical stamina to perform work duties for several hours in outdoor weather conditions
- Ensures adherence to all company safety rules and SOPs in area of responsibility
- Rectifies unsafe actions and/or conditions immediately
- Participates in maintaining safe work environment by sharing and participating in all safety related meetings, training, etc.
- Wash and wipe down exteriors of vehicles; wax vehicles if needed
- Detail the outside and inside of vehicles; ensure tires, door jambs, seating areas, floorboards, cup holders, dashes, mirrors, etc. are clean
- Wipe down all surfaces of inside of vehicle
- Remove debris and trash from inside the vehicle
- Ensure off-rotation vehicles are clear of mud and dust
- Perform duties in a professional and courteous manner
- Use supplies in a responsible manner and without waste
- Interact positively with teammates, management, and guests
- Perform additional duties as assigned
- High School diploma or equivalent
- Previous experience in vehicle detailing preferred but not required
- Required to work with drivers to ensure timely vehicle cleaning following use
- Responsible for communicating to supervisor when supplies are low and must be replenished
- Required to wear gloves and other safety apparel to perform cleaning duties
- Ability to work long hours, weekends and holidays
- Adhere to Company policy on uniform and personal hygiene requirements
- Must be able to lift up to 25 pounds
- Must be able to sit or stand throughout a regular workday
- Must be able to maneuver between tight spaces in vehicles
- Required to bend in various positions for detailing purposes
- Ensures adherence to all company safety rules and SOPs in area of responsibility
- Rectifies unsafe actions and/or conditions immediately
- Participates in maintaining safe work environment by attending and participating in all safety related meetings, training, etc.
- Safely providing guest transportation to and from various venues
- Routinely drives transit sized vans, providing narrated tours
- Provide guided tours at select venues
- Directly assist in passenger movement between cruise ships and tour vehicles
- Maintain logs of passenger counts and driving routes
- Maintain reports of daily mileage, fuel log, and hours on each coach
- Preform daily inspections of vehicles and provide basic mechanical duties
- Communicate with support staff during the season
- Report all accidents, injuries, unsafe working conditions, and damages
- Acquire knowledge on all routes, procedures, and timing
- Must be knowledgeable of surrounding area and be able to find places and make stops in a reasonable and timely manner.
- Must follow all state laws while operating vehicles and ensure all pertinent insurance and other driving-related documents are up-to-date and visible.
- Perform end of day duties by disposing of any trash, parking in the designated area, turning off all electrical units, returning the vehicle key and so on
- Perform other duties as assigned
- High school diploma or equivalent
- A valid Driver’s License
- Previous experience in positions involving customer service or tourism is preferred
- Must be certified as physically qualified through the Department of Transportation (DOT) physical and drug screen
- Ability to provide guided tours while driving and at venues
- Must have a clean driving record/experience going back three (3) years
- Minimum age of 21
- Ability to communicate in a friendly and professional manner with all guests
- Ability to present themselves in a clean and professional manner
- Must be free from influence of drugs and alcohol
- Ability to pass a DOT physical test and obtain a med card
- Ability to pass a Pre-Employment DOT drug screening and join the Random Drug-Testing Consortium
- Ability to work long hours, weekends and holidays
- Adhere to Company policy on uniform and personal hygiene requirements
- Ability to regularly lift up to 50 lbs.
- Regularly required to use hands, arms, sit, stand, walk, kneel, crouch, etc.
- Ability to sit for long periods of time while driving
- Ability to step in and out of a vehicle numerous times throughout the day
- Ensures adherence to all company safety rules and SOPs in area of responsibility
- Rectifies unsafe actions and/or conditions immediately
- Participates in maintaining safe work environment by sharing and participating in all safety related meetings, training, etc.
Food & Beverage
Cannery Server Guide
Job Summary
The Cannery Server Guide position provides quality customer service to tourist while helping guide them through a culinary experience. Server guides will be required to prep and serve a set menu of local products while presenting history of the venue. You will be working in a fast-paced environment involving all aspects of food prep, cleaning and serving.
Essential Functions and Responsibilities
Work Environment
Work area will be free from debris, dust, spilled liquids, and food particles. Employee will maintain all workspaces in a clean and organized manner. Employee will navigate in a fast-paced work environment in a small workspace.
Education and/or Experience
Qualifications and Requirements
Physical Requirements
Safety
Concessions Server
Job Summary
The Concessions Server position provides quality customer service to tourist during their tour. They are responsible for efficiently providing concession style snacks to customers in a fast-paced work environment. As a concession’s server, you will be working with others to keep the concessions area cleaned and stocked throughout the day for multiple tours.
Essential Functions and Responsibilities
Work Environment
Work area will be free from debris, dust, spilled liquids, and food particles. Employee will maintain all workspaces in a clean and organized manner. Employee will navigate in a fast-paced work environment in a small workspace. Subject to working in climate weather such as heavy rain, cold, windy and uncooled spaces.
Education and/or Experience
Qualifications and Requirements
Physical Requirements
Safety
Cook
Job Summary
The Cook position provides support to the Food and Beverage Manager throughout the tourism season by operating the back of house duties. The Cook’s primary role is to quickly execute the services needed for each tour throughout the day. You will be asked to prep meals throughout the week as well as cook the meals the day of. This person is expected to have all food items prepared and ready for service in a timely manner. This person is also responsible for completing inventory of all food products as well as, ensuring all items are within standard for serving. Must be able to follow instructions and provide quality food set to company standards. You will be working in a fast-paced environment reliant on the execution of service.
Essential Functions and Responsibilities
Work Environment
Work area will be free from debris, dust, spilled liquids, and food particles. Employee will maintain all workspaces in a clean and organized manner. Employee will navigate in a fast-paced work environment in a small workspace.
Education and/or Experience
Qualifications and Requirements
Physical Requirements
Safety
Harbor Haus Server Guide
The Server Guide position provides quality customer service to tourist while serving an Alaskan-style crab feast meal. Server guides will be required to provide a narrated demonstration of how to crack crab followed by serving a set menu. You will be working in a fast-paced environment involving all aspects of food prep, cleaning and serving.
Essential Functions and Responsibilities
Work Environment
Work area will be free from debris, dust, spilled liquids, and food particles. Employee will maintain all workspaces in a clean and organized manner. Employee will navigate in a fast-paced work environment in a small workspace.
Education and/or Experience
Qualifications and Requirements
Physical Requirements
Safety
Prep/Dishwasher
Job Summary
The Prep/Dishwasher position provides support to food and beverage operations. They are responsible for making sure that select food items are prepped for service – sliced, thawed, unpackaged, assembled. This employee must also perform all dishware cleaning duties like operating the dishwasher, sanitizing, drying and storing. Must be able to follow instructions and provide quality food set to company standards. You will be working in a fast-paced environment reliant on the execution of service.
Essential Functions and Responsibilities
Work Environment
Work area will be free from debris, dust, spilled liquids, and food particles. Employee will maintain all workspaces in a clean and organized manner. Employee will navigate in a fast-paced work environment in a small workspace.
Education and/or Experience
Qualifications and Requirements
Physical Requirements
Safety
Saxman Server Guide
The Saxman Server Guide position provides quality customer service to tourist while helping guide them through a culinary experience. Server guides will be required to provide narrated tours including educational background of foods to guest throughout their tour. You will be working in a fast-paced environment involving all aspects of food prep, cleaning and serving.
Essential Functions and Responsibilities
Work Environment
Work area will be free from debris, dust, spilled liquids, and food particles. Employee will maintain all workspaces in a clean and organized manner. Employee will navigate in a fast-paced work environment in a small workspace.
Education and/or Experience
Qualifications and Requirements
Physical Requirements
Safety
Sales & Customer Service
Customer Service Representative
Job Summary
The Customer Service Representative collaborates closely with the Sales Manager to improve the overall guest experience. In this role, you will assist guests visiting Ketchikan by helping them find tours that suit their preferences. Additionally, the Customer Service Representative will greet, coordinate, and process payments for independently booked tours. This includes offering detailed information about each tour and pickup locations. This position requires working in a fast-paced environment, demanding quick thinking and a positive attitude.
Essential Functions and Responsibilities
Work Environment
Subject to outside weather including exposure to heavy rain, cold, wind and heat. Dock areas can be very crowded with vehicles and people. Noise levels can be extremely high due to the congestion of vehicles and people on the docks. Some areas have seat available.
Education and/or Experience
Qualifications and Requirements
Physical Requirements
Safety
Retail Clerk
Job Summary
The Clerk welcomes all guests and assist in their needs pertaining to their visit to the gift store. Duties include keeping the store appearance neat, removing litter and debris, handling retail purchases, stocking store merchandise and other duties as assigned.
Essential Functions and Responsibilities
Work Environment
Work area will be free from debris, dust, liquid spillage, and food particles. Clerk maintains all workspaces and in a clean and organized manner. Work hours will vary between 6:30 AM and 7 PM and may include weekends and weekdays. The store is open 7 days per week.
Education and/or Experience
Previous experience in tourism is desired but not required.
Qualifications and Requirements:
Physical Requirements
Safety
Saxman Tour Operations
Tlingit Native Artist
Cape Fox Tours is seeking talented Native Artists for the upcoming 2025 Cruise Season. Applicants must be Native Alaskan and have residency in the State of Alaska. The Native Artists will work on various projects throughout the summer based on ability and talent. We are looking for artist who are well submerged in the Native Arts and willing to share their knowledge and talent with others. The artist will need to be able to adapt to various tour schedules throughout the season and engage in guests’ communication. Wages are determined based on experience.
Duties Include:
Requirements:
Tlingit Native Dancer (Adult)
Job Summary
The Adult Dancer will greet guests on the scheduled tours of Saxman Native Village into the Tribal House and will assist them, if needed, to their seats. The Adult Dancer will perform the songs and dances for the guests in the traditional regalia and will invite a few guests up to dance on the last dance.
Essential Functions and Responsibilities
Work Environment
Work area will be free from debris, dust, liquid spillage, and food particles. Maintains all workspaces and in a clean and organized manner. Work hours will vary depending on the cruise ship schedule.
Education and/or Experience
Qualifications and Requirements
Physical Requirements
Safety
Tlingit Native Dancer (Child)
Job Summary
The Child Native Dancer will greet guests on the scheduled tours of Saxman Native Village into the Tribal House and will assist them, if needed, to their seats. The dancer will perform the songs and dances for the guests in the traditional regalia and will invite a few guests up to dance on the last dance.
Essential Functions and Responsibilities
Work Environment
Work area will be free from debris, dust, liquid spillage, and food particles. Maintains all workspaces and in a clean and organized manner. Work hours will vary depending on the cruise ship schedule.
Education and/or Experience
Qualifications and Requirements
Physical Requirements
Safety
Tour Host
Job Summary
The Tour Host provides guided tours through the facilities of Saxman Native Village. This person will greet guests upon arrival and guide them through the Clan House, Totem Park, and Carving Center. Tour Hosts are responsible for engaging with their guests and providing a quality experience that shares the history of the area.
Essential Functions and Responsibilities
Work Environment
Subject to outside weather including exposure to heavy rain, cold, wind and heat. Venue can be very crowded of people at times. Terrain can include inclines, declines, gravel pathways, grass and concrete. Strong aromas of cedar and other plant life is present in all of the facilities.
Education and/or Experience
Qualifications and Requirements
Physical Requirements
Safety
Supervisors and Management
Child Dancer Supervisor
Job Summary
The Child Dancer Supervisor position provides support to the Tours Dance Manager in duties pertaining to the Child Native Dancers. They are responsible for keeping track of Child dancer hours in correspondence to the State of Alaska Entertainment Permit Labor Laws. Primary role will be to ensure dancers work within the designated hours per age group. Must be present onsite during performances and breaks.
Essential Functions and Responsibilities
Work Environment
Work area will be free from debris, dust, liquid spillage, and food particles. Maintains all workspaces and in a clean and organized manner. Work hours will vary depending on the cruise ship schedule.
Education and/or Experience
Qualifications and Requirements
Physical Requirements
Safety
Harbor Haus Operations Supervisor
Job Summary
The Operational Supervisor provides support to the F&B Manager in various positions. You will be responsible for various tasks within your area. You are the first go to for day-to-day operations regarding changes to schedules, meeting times and customer support. You will oversee day to day tasks.
Essential Functions and Responsibilities
Work Environment
Work area will be free from debris, dust, spilled liquids, and food particles. Employee will maintain all workspaces in a clean and organized manner. Subject to outside weather including exposure to heavy rain, cold, wind and heat. Dock areas can be very crowded with vehicles and people. Noise levels can be extremely high due to the congestion of vehicles and people on the docks.
Education and/or Experience
Qualifications and Requirements
Physical Requirements
Safety
Saxman Operations Supervisor
Job Summary
The Operational Supervisor provides support to the Transportation Manager in various positions. You will be responsible for various tasks within your area. You are the first go to for day-to-day operations regarding changes to schedules, meeting times and customer support. You will oversee day to day tasks.
Essential Functions and Responsibilities
Work Environment
Work area will be free from debris, dust, spilled liquids, and food particles. Employee will maintain all workspaces in a clean and organized manner. Subject to outside weather including exposure to heavy rain, cold, wind and heat. Dock areas can be very crowded with vehicles and people. Noise levels can be extremely high due to the congestion of vehicles and people on the docks.
Education and/or Experience
Qualifications and Requirements
Physical Requirements
Safety
Saxman Retail & Operations Manager
Job Summary
The Saxman Retail & Operations Manager (SR&OM) plays a vital role in overseeing The Village Store, Cultural Foundation Giftshop, Culinary Gift Shop, and Saxman tour operations. Key responsibilities include managing daily activities related to staff oversight, inventory management, and sales. The SR&OM also is tasked with ensuring a welcoming and tidy store atmosphere, training employees on cash register procedures, maintaining stock levels, balancing cash registers, preparing daily sales reports, providing exceptional customer service, and facilitating communication between upper management and store staff. As the main contact for daily operations, the SR&OM is responsible for managing schedule changes, meeting arrangements, and customer support. Compensation for this position are determined based on experience.
The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Employee may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.
Essential Functions and Responsibilities
Work Environment
Work area will be free from debris, dust, spilled liquids, and food particles. Employee will maintain all workspaces in a clean and organized manner.
Education and/or Experience
Qualifications and Requirements
Physical Requirements
Safety
Transportation Operations Supervisor
Job Summary
The Operational Supervisor provides support to the Logistic Manager in various positions. You will be responsible for various tasks within your area. You are the first go to for day-to-day operations regarding changes to schedules, meeting times and customer support. You will oversee day to day tasks.
Essential Functions and Responsibilities
Work Environment
Work area will be free from debris, dust, spilled liquids, and food particles. Employee will maintain all workspaces in a clean and organized manner. Subject to outside weather including exposure to heavy rain, cold, wind and heat. Dock areas can be very crowded with vehicles and people. Noise levels can be extremely high due to the congestion of vehicles and people on the docks.
Education and/or Experience
Qualifications and Requirements
Physical Requirements
Safety
Transportation & Dock Operations
CDL Driver Guide
Job Summary
The CDL Driver Guide position provides transportation for cruise ship guests during the summer season. You will share educational details and stories about Ketchikan, while providing transportation to various venues throughout Ketchikan, Alaska. You must present a safe and presentable manner during your job duties.
Essential Functions and Responsibilities
Work Environment
Work area will be free from debris, dust, spilled liquids, and food particles. Employee will maintain all workspaces in a clean and organized manner. Employee will be seated for various lengths of time while driving. When conducting tours, the employee will be walking for various lengths of time on uneven/gravel walkways. Subject to outside weather including exposure to heavy rain, cold, wind and heat. Dock areas can be very crowded with vehicles and people. Noise levels can be extremely high due to the congestion of vehicles and people on the docks.
Education and/or Experience
Qualifications and Requirements
Physical Requirements
Safety
Dock Representative
Job Summary
The Dock Representative position provides customer service support to our guests traveling on cruise ships. The dock representative is someone who will greet guests and provide the itinerary details for all tours booked by guests. They will be responsible for providing knowledge of driver information, as well as, working with other team members to ensure that guests arrive to their tours in a timely manner. You will work directly with the operational supervisors and management on a day-to-day basis.
Essential Functions and Responsibilities
Work Environment
Subject to outside weather including exposure to heavy rain, cold, wind and heat. Dock areas can be very crowded with vehicles and people. Noise levels can be extremely high due to the congestion of vehicles and people on the docks.
Education and/or Experience
Qualifications and Requirements
Physical Requirements
Safety
Fleet Detailers
Job Summary
The Fleet Detailer provides support to the Non CDL and CDL Driver Guides. The Fleet Detailer is primarily responsible for cleaning vehicles in a professional manner. With the equipment provided, the Fleet Detailer will clean and detail each vehicle on a rotation to ensure the vehicle is up to high quality cleanliness standards.
Essential Functions and Responsibilities
Work Environment
Work area will be free from debris, dust, spilled liquids, and food particles. Employee will maintain all workspaces in a clean and organized manner. Employee is subject to working outside in climate wearing.
Education and/or Experience
Qualifications and Requirements
Physical Requirements
Safety
Non-CDL Driver Guide
Job Summary
The Non-CDL Driver Guide position provides transportation for cruise ship guests during the summer season. You will share educational details and stories about Ketchikan, while providing transportation to various venues throughout Ketchikan, Alaska. You must present a safe and presentable manner during your job duties.
Essential Functions and Responsibilities
Work Environment
Work area will be free from debris, dust, spilled liquids, and food particles. Employee will maintain all workspaces in a clean and organized manner. Employee will be seated for various lengths of time while driving. When conducting tours, the employee will be walking for various lengths of time on uneven/gravel walkways. Subject to outside weather including exposure to heavy rain, cold, wind and heat. Dock areas can be very crowded with vehicles and people. Noise levels can be extremely high due to the congestion of vehicles and people on the docks.
Education and/or Experience
Qualifications and Requirements
Physical Requirements
Safety
How to Apply
Thank you for your interest in joining the Cape Fox Tours team! To apply, simply click on the "Apply Here" button to be taken to our online application.
Join our Cape Fox family and experience Ketchikan, Alaska this summer!
Contact Info
- Adrianna Oliva-Parks
- aoliva@capefoxlodge.com
- (907) 331-3899
- facesofketchikan.com
