Front Desk Supervisor

The opportunity

Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join our team at Holiday Inn Estes Park in Estes Park, Colorado. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.

If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

Pay

$20.00 – $23.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

Life in Estes Park

Looking for a job you love in a place you’ll never want to leave? Be part of a global team on the doorstep of Rocky Mountain National Park! Enjoy the thrill out of the outdoor activities with the convenience of the living in the town of Estes Park.

• Dorm-style housing available for $60/ week including wi-fi and all utilities

• Low cost off-site laundry facility

• Tons of outdoor activities including:

  • Access to hiking and back-country skiing in Rocky Mountain National Park

  • Rock climbing in Performance Park

  • Mountain biking in Hermit Park

  • Horseback riding, nature watching, camping, fishing, and much more!

Perks at Holiday Inn Estes Park

• Health, dental, and vision insurance*

• 401k with company match*

• Paid vacation days and holidays*

• Paid parental bonding leave*

• Tuition or professional certification reimbursement*

• Weekly pay

• 50% off food & beverages

• 20% off retail items

• Referral bonus – earn $200 for each eligible referral

• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

What will you do?

• Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions

• Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints

• Implement policies, procedures, and service standards in conjunction with management

• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members

• Handle cash; maintain records pertaining to inventory, team, orders, and supplies

More about you

• At least three years of experience in hospitality, front desk experience is preferred

• Prior supervisory experience preferred

• Computer literate in MS Office programs; some experience with property management systems preferred

• Must be fluent in English language both spoken and written

• One to three years of experience managing a Loyalty Program preferred

• No college degree required

Shift details

Day shift
Evening shift
Overtime as needed

Who we are

Holiday Inn Estes Park is a haven for outdoor enthusiasts. The hotel is only two miles from the Rocky Mountain National Park and a short walk to the heart of town. Our natural playground offers many outdoor activities: hiking, biking, fly fishing, and rafting. We offer on-site housing and discounts on meals, retail, and lodging.

We accept applications on an ongoing basis until the role is filled. There is no fixed deadline to apply.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.