Devil's Thumb Ranch Resort & Spa

Current Job dates:

Currently recruiting for the season that runs from April 1st, 2025 to September 30th, 2025.

Lodging
Guest Services Agent
$17.00 - $20.00 / hour
Devil's Thumb Ranch
The Guest Services Agent at Devil's Thumb Ranch Resort & Spa is responsible for providing exceptional customer service to guests, handling inquiries, requests, and complaints efficiently. They serve as the frontline representative, ensuring a seamless and enjoyable experience for all guests by coordinating services and upholding resort policies.
Essential Duties and Responsibilities:
• Provide exceptional customer service to guests, ensuring their needs are met and exceeded throughout their stay.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain a thorough understanding of all resort amenities, services, and activities to effectively assist guests with inquiries and reservations.
• Collaborate with other departments to coordinate guest services and ensure seamless experiences for guests.
• Maintain cleanliness and organization of guest service areas, including lobby, front desk, and retail spaces.
• Assist with administrative tasks such as processing payments, handling cash and credit card transactions, and maintaining accurate records.
• Act as a liaison between guests and other resort departments to facilitate communication and resolve issues.
• Uphold and enforce resort policies and procedures to ensure the safety and satisfaction of all guests.
• Stay updated on industry trends and best practices in guest services to continuously improve the guest experience.
• Participate in training programs and meetings to enhance skills and knowledge relevant to the position.
• Demonstrate a positive attitude, professionalism, and teamwork in all interactions with guests and colleagues.
Qualifications:
• 1-3 years of hospitality experience required.
• Previous supervisor experience and front desk experience preferred.
• Comfortable communicating accurately in English.
• Basic computer and email knowledge required.
• Ability to proofread and edit documents for spelling, grammar, and content accuracy.
• Willingness to learn lodging reservation systems.
• Outgoing and friendly personality, with a passion for providing excellent customer service.
• Enjoyment of working with the public and ability to communicate effectively with guests.
• Strong organizational skills and ability to work well independently or as part of a team.
• Professional appearance and positive attitude.
• Flexibility to adapt to the needs of the department, resort, and affiliated properties.
• Ability to sit or stand for extended periods and lift/carry up to 20-30 lbs.
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Spa
Massage Therapist
Devil's Thumb Ranch
The Massage Therapist is responsible for consistently delivering results that contribute to the mission and overall success of Devil’s Thumb Ranch. The massage therapist will provide all services (excluding facials and waxing) offered at the Ranch Creek Spa. This includes: massage therapy, couple’s treatments, soaks, scrubs, body wraps, hand, foot and scalp treatments. Additionally, the massage therapist is expected to promote retail products related to services provided.
Essential Duties and Responsibilities:  
• Maintain a professional standard for all services provided
• Be an active member of the spa team and communicate clearly
• Available on call at pre-designated shift times
• Ability to perform all treatments following the protocol guidelines
• Adhere to spa policies and guidelines
• Adhere to safety practices 
• Be able to provide a minimum of 4 services during a shift
• Begin and end all treatments on time
• Assess guest needs:
•  inquire about contraindications, examine muscle tissue to evaluate condition, appearance, and appropriateness of scheduled service. 
• Treatment rooms must be left neat, clean and sanitized after each service provided
• Restock supplies in treatment room and dispensary
• Complete all side work in a timely manner
• Restock laundry and tidy linens as directed by lead, supervisor or manager
• Extensive knowledge of products used in all treatments
• Promote sales of retail products related to services provided
• Maintain a professional image at all times
• Adhere to spa uniform guidelines
• Participate in monthly spa meetings, spa training and team building exercises
• Be knowledgeable of Ranch wide operation 
• Promote entire ranch to clients
• Available weekends and holidays
Qualifications:
• Must have completed massage training at an accredited program.
• Maintain personal massage liability insurance.
• Maintain State Licensure.
• Must be able to use all equipment and tools necessary to provide services.
• Trustworthiness in handling confidential information and working with minimal supervision.
• Outgoing and friendly personality, enjoying interactions with the public.
• Must be able to sit or stand for 8 hours. 
• Lifting up to 25lbs is required.
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Spa
Spa Receptionist
$17.00 / hour
Devil's Thumb Ranch
The Spa Receptionist is responsible for consistently delivering results that contribute to the mission and overall success of Devil’s Thumb Ranch. The Spa Receptionist is responsible for greeting clients, booking treatments and making a seamless transition from clients’ check in to check out.
 
Essential Duties and Responsibilities:  
• Provide a warm welcome to spa guests upon arrival, offering orientation and guidance on facility amenities such as locker rooms, lounge areas, and hospitality stations.
• Offer and serve amenities to guests including water, juice, heated neck pillows, and other refreshments.
• Escort guests to and from treatment rooms, ensuring their comfort and addressing any questions or concerns they may have.
• Maintain cleanliness and organization of workstation, treatment rooms, spa/salon locker rooms, and lounge areas throughout the day.
• Dispose of trash and used linens in designated areas and ensure proper handling of all spa materials.
• Secure supplies, equipment, and amenities at the end of each shift, ensuring everything is stocked and ready for the next day's operations.
• Perform weekly deep cleaning tasks and daily stocking of towels, linens, supplies, and amenities in locker rooms, lounge areas, and hospitality stations.
• Offer beverages and assist guests with any additional needs during their spa visit to enhance their overall experience.
Qualifications:
• Excellent customer service skills with a friendly and approachable demeanor.
• Ability to anticipate guest needs and provide proactive service in a hospitality or spa environment.
• Strong attention to detail and organizational skills to maintain cleanliness and order in a fast-paced setting.
• Knowledge of spa operations and amenities is preferred but not required; training will be provided.
• Physical ability to reach, bend, twist, pull, stoop, and lift objects weighing up to 10 pounds.
• Ability to stand, sit, or walk for extended periods of time during shifts.
• Adherence to all safety protocols, reporting any incidents or unsafe conditions promptly to management.
• Compliance with company policies and procedures, including uniform standards and professional conduct.
• Commitment to maintaining a clean and welcoming environment for guests at all times.
• Willingness to participate in ongoing training and certifications as required.
• Must be able to sit or stand for 8 hours.
• Lifting up to 25lbs is required.
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Guest Services
Baggage Wrangler
$14.00 / hour + tips
Devil's Thumb Ranch
As a Baggage Wrangler at Devil’s Thumb Ranch Resort & Spa, you will greet guests warmly, assist with arrival and departure needs, including valet parking and luggage handling, and provide shuttle services. Your role ensures a lasting first impression and contributes to an exceptional guest experience.
Essential Duties and Responsibilities:
• Greet guests in porte cache, open vehicle doors for passengers, and valet park cars.
• Deliver luggage and vehicle keys to lodge rooms; retrieve vehicles and load luggage for departing guests.
• Maintain the integrity of the front entrance and lobby.
• Provide requested shuttle service.
• Perform room inspections pre and post-arrival.
• Follow department and Ranch policies and procedures.
• Assist Agents, Reservation Specialists, Night Auditor, and PBX Operator.
• Answer guest questions, be knowledgeable about other departments, and be aware of guest and Ranch issues.
• Assist the General Manager, Lodging Director, and Guest Services Manager with special projects as requested. Responsibilities may evolve with the growth of Devil’s Thumb Ranch, requiring flexibility and adaptability.
Qualifications:
• Outgoing, friendly, and enjoy working with the public.
• Excellent communication and organizational skills.
• Ability to work well alone or as part of a team.
• Maintain professional dress and a positive attitude.
• Available to work a flexible schedule, including some nights, weekends, and holidays.
• Ability to stand for long periods and lift/carry 50-75 lbs.
• Bellman/Valet experience preferred but not required.
• Basic computer/email knowledge required.
• Valid driver’s license with a clean driving record.
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Grounds
Groundskeeper
$18.00 / hour
Devil's Thumb Ranch
The Groundskeeper is an integral to maintaining the pristine appearance and safety of our outdoor spaces. From landscaping and trash removal to snow removal and agricultural support, your diverse responsibilities will contribute to the seamless operation of the Ranch.
Essential Duties and Responsibilities:
• Perform general maintenance tasks essential to ranch operations, including landscaping, trash removal, recycling, lawn care, and irrigation.
• Assist with agricultural activities such as fencing, cattle handling, haying operations, and stable activities.
• Support all ranch operations to enhance guest services and safety.
• Provide exceptional guest experiences and serve as an ambassador for the ranch during interactions.
• Participate in daily housekeeping of the Maintenance Barn and Yard.
• Cross-train in various ranch operations to support team flexibility.
• Aid in ongoing animal care and employee training efforts.
• Contribute personal experiences to program development initiatives.
• Report and assist in the repair of unsafe conditions across the ranch.
• Lead construction and maintenance of fences.
• Perform heavy lifting, up to 100 lbs, as needed.
• Operate power mowers, trimmers, and other equipment for lawn care.
• Trim edges, weeds, and prune flowers, shrubs, and trees to maintain aesthetics.
• Apply fertilizers, herbicides, and insecticides as directed.
• Assist in snow removal operations using shovels, blowers, plows, and loaders.
• Rake and bag leaves and debris as required.
• Water lawns, shrubs, trees, and flower beds as needed.
• Safely operate trucks, trailers, and manual transmission vehicles.
• Assist with rototilling and preparation of flower beds.
• Educate co-workers on plant identification and health.
• Maintain greenhouses as assigned.
Qualifications:
• High school diploma or equivalent required.
• Previous experience in groundskeeping, landscaping, or related field preferred.
• Ability to lift heavy objects and perform strenuous tasks.
• Proficiency in operating groundskeeping equipment.
• Valid driver’s license with a clean driving record.
• Strong attention to detail and commitment to safety.
• Flexibility to work in various weather conditions.
• Willingness to learn and adapt to new tasks and challenges.
• Willingness to adapt to changing priorities and contribute to a positive team atmosphere.
• Professional appearance and adherence to uniform standards as outlined by Devil's Thumb Ranch Resort & Spa.
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