Assistant Restaurant Manager

An Assistant Restaurant Manager plays a crucial role in helping the Restaurant Manager oversee the daily operations of a restaurant. This position typically involves both administrative and operational duties, requiring strong leadership, customer service, and problem-solving skills. At Firefall Ranch the Assistant Restaurant Manager should be able to work 40 hours per week—Morning Shifts:  6:45am-3:15pm.  The ARM may be requested to help supplement other shifts should the business needs require it.  This position is Overtime approved. 

Key Responsibilities of an Assistant Restaurant Manager:

1. Staff Management:

   • Assist in hiring, training, and scheduling staff, including servers, cooks, and dishwashers.

   • Monitor employee performance and provide feedback to improve service quality.

   • Handle conflict resolution and maintain a positive working environment.

2. Customer Service:

   • Ensure guests have a positive dining experience by overseeing service and resolving complaints.

   • Monitor guest satisfaction and act on feedback.

   • Handle special requests and VIP guests.

3. Operations Management:

   • Supervise the day-to-day operations of the restaurant, including maintaining cleanliness and organization.

   • Ensure that food and beverages meet quality standards and are served promptly.

   • Manage inventory and ensure stock levels are adequate.

4. Financial Management:

   • Assist in managing budgets, including controlling labor costs, food costs, and other expenses.

   • Assist with financial reporting and managing sales records.

   • Implement cost-saving strategies while maintaining quality.

5. Health & Safety Compliance:

   • Ensure that the restaurant follows health, safety, and food safety regulations.

   • Maintain cleanliness and hygiene standards throughout the restaurant.

6. Training and Development:

   • Help in training new staff and ensuring existing staff are aware of new procedures or menu changes.

   • Conduct performance evaluations and offer constructive feedback to employees.

7. Marketing and Promotions:

   • Help implement promotional campaigns and events.

   • Assist in ensuring that the restaurant's branding and service align with marketing efforts.

Skills Required:

• Leadership and Communication: The ability to manage and motivate a team.

• Problem-Solving: Quick decision-making skills to address issues as they arise.

• Customer Service: A focus on providing excellent service to ensure guest satisfaction.

• Multitasking: Ability to handle several tasks efficiently in a fast-paced environment.

• Organizational Skills: Managing schedules, inventory, and daily operations.

• Financial Acumen: Basic understanding of budgeting, cost control, and financial reporting.

Qualifications:

• Typically, an Assistant Restaurant Manager needs at least 1-3 years of experience in the foodservice industry, often with previous experience as a server or supervisor.

• A degree in hospitality management or a related field can be advantageous but is not always required.

Work environment and Physical demands

• The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions

• Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs

• Ability to stand and move continuously

• Lifting up to 50 pounds’ maximum and moving carts weighing 300 pounds

• Working with required chemicals 

• Shifts of up to 8 hours per day, plus periodic additional overtime hours

Details

• Full time position available immediately 

• 40 hours of paid time off per year 

• Healthcare benefits available after 90 days

• 401K eligible with company match after 1 year

• Regular work schedule with specific days off will be established

• Room and board available for fixed weekly cost both Onsite and Offsite

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.