Tour Guide

Reports to:      Excursions Supervisor

Category:       Seasonal (April - September in Hoonah, Alaska)

Summary: Tour Guides provide a leadership role as well as interpretation and narration for guests departing on Excursions. Guides will be cross trained to lead all tours associated with Icy Strait Point and may be required to switch excursion assignment schedule if necessary. Tours may include things like Mountain Forrest, Bird Watching, Jeep Tours, Wildlife, Zip Rider and ATV Tours.

Essential Duties and Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic, and Profitable Tour Destination

• Provide excellent customer service to all Icy Strait Point guests

• Provide guests with information about the scenery, wildlife, history, culture and geography

• Provide guests with information about all tours available at Icy Strait Point

• Participate in all required trainings

• Ensure the safety of all Guests on tours

• Work as greeters to welcome guests and conduct guest orientations

• Assist within programs wherever needed and other duties as assigned

Requirements:

• Adequate knowledge or willingness to learn about Tlingit culture

• Must be able to learn a Tlingit Introduction

• Knowledge of the local area (marine life, plants, animals, birds)

• Must have good verbal communication; patient and able to lead groups of kids as well as adults

• Strong commitment to Safety

• Kayak Guides must be willing to learn all required songs and stories of the ISP Kayak tour.

• Ability to learn, retain and present excursion information to guests in an accurate manner.

• Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise

• This is a safety sensitive position that is subject to drug testing

• Some tours require 18 years of age or older

Physical Requirements & Work Environment:

• Able to lift 25 pounds, stand for extended periods, and walk 5+ miles daily

• Willing to live in a remote, rural community 

• Comfortable traveling by small plane or ferry to and from a remote setting

• Able to walk and drive on gravel roads in inclement weather

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638.