Tour Guide
Icy Strait Point
Hoonah, Alaska
Join us as a Tour Guide and tell the stories of our beautiful Alaskan Island
Seasonal
Job Starts: Apr 15, 2025
Jobs in the Spotlight
CDL Driver
Icy Strait Point
Hoonah, Alaska
Come to beautiful Alaska and be a Tour Bus Driver! $30.00/ hour, $2000 travel stipend + $1200 bonus!
Seasonal
Job Starts: Apr 15, 2025
Current Job dates:
Currently recruiting for the season that runs from April 15th, 2025 to September 30th, 2025.
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic, and Profitable Tour Destination
- Provide excellent customer service to all Icy Strait Point guests.
- Provide guests with information about all tours available at Icy Strait Point
- Conduct functions, such as:
- Checking guests’ weight
- Verifying driver’s license information
- Ensuring guests fill out waivers, as required.
- Secure bag check area
- Other duties as assigned.
- Escort guests to tour vehicles and ensure timely tour departure.
- Communicate clearly with tour guides, drivers, supervisors and management.
- Promote other Icy Strait Point venues, distribute literature and/or sell merchandise.
- Work as greeters to welcome guests and conduct guest orientations.
- Participate in all required trainings, including cross training for Tour Sales Representative and Gondola Operator.
- Assist within programs wherever needed.
- Must have Excellent customer service skills and the ability to communicate with ISP guests and others in a professional, friendly and accurate manner.
- Prefer experience in the tourism/visitor industry.
- Good problem-solving skills and the ability to think creatively.
- Must be able to work in a team environment.
- Adequate knowledge or willingness to learn about Tlingit culture.
- Guest Service Representatives must be able to learn, retain and relay excursion information.
- Current First Aid and CPR certification is preferred.
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable
- Provide excellent customer service to all IPS guests
- Provide guests with general information about ISP
- Participate in all required trainings
- Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise
- Work as greeters to welcome guests and conduct guest orientations
- Stand while loading passengers to assist as needed and follow all safety guidelines
- Assist within programs wherever needed
- Other duties as assigned
- Adequate knowledge or willingness to learn about Tlingit culture
- Valid Driver’s license
- Must have good customer service skills and the ability to communicate with ISP guests and others in a professional, friendly, and accurate manner.
- The Driver must be able to learn, retain and relay general ISP information.
- Current First Aid and CPR certification is preferred.
- Able to sit for extended periods
- Able to work long hours in peak season with limited time off
- Comfortable traveling by small plane or ferry to and from a remote setting
- Able to walk and drive on gravel roads in inclement weather when on site.
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable
- Provide excellent customer service to all IPS guests
- Provide guests with general information about ISP
- Participate in all required trainings
- Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise
- Work as greeters to welcome guests and conduct guest orientations
- Take tickets, and load passengers
- Assist within programs wherever needed
- Daily fueling and cleaning of vehicles as assigned
- Other duties as assigned
- Adequate knowledge or willingness to learn about Tlingit culture
- Valid CDL Driver’s license with ‘P’ endorsement and no air brake restriction
- Current DOT Medical Certificate
- Must have good customer service skills and the ability to communicate with ISP guests and others in a professional, friendly, and accurate manner.
- The Driver must be able to learn, retain and relay general ISP information.
- Current First Aid and CPR certification is preferred.
- Able to sit for extended periods
- Comfortable traveling by small plane or ferry to and from a remote setting
- Able to walk and drive on gravel roads in inclement weather when on site.
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic, and Profitable Tour Destination
- Provide excellent customer service to all Icy Strait Point guests
- Provide guests with information about the scenery, wildlife, history, culture and geography
- Provide guests with information about all tours available at Icy Strait Point
- Participate in all required trainings
- Work as greeters to welcome guests and conduct guest orientations
- Assist within programs wherever needed and other duties as assigned
- Adequate knowledge or willingness to learn about Tlingit culture
- Must be able to learn a Tlingit Introduction
- Knowledge of the local area (marine life, plants, animals, birds)
- Must have good verbal communication; patient and able to lead groups of kids as well as adults
- Ability to learn, retain and present excursion information to guests in an accurate manner.
- Ability to project voice to 75-85 decibel level
- Able to sing Tlingit songs and dance
- Basic sewing skill and/or ability to learn
- Ability to function in a theatrical environment (lights, darkness, masks)
- Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise
- Able to lift 25 pounds, stand for extended periods, and walk 5+ miles daily
- Willing to live in a remote, rural community
- Comfortable traveling by small plane or ferry to and from a remote setting
- Able to walk and drive on gravel roads in inclement weather
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic and Profitable Tour Destination.
- Employee Bus Drivers work split shifts bringing employees to work very early in the morning and then bringing them home after work, at times very late into the evening. Often 6-7 days a week during July & August.
- Bring employees and guests from the airport to housing and back to the airport when its time for them to go home.
- Drive in a SAFE, responsible manner always and keep all equipment in SAFE condition following all laws and regulations.
- Document safety checks in our automated system.
- Maintain a CDL with passenger endorsement.
- Deliver a first-class experience to all employees, guests and visitors.
- Follow all directives and regulations for keeping and maintaining buses in proper operating mode.
- Clean inside and outside of vehicles as needed and scheduled.
- Complete pre- and post-vehicle inspection checklist.
- Communicate with Compliance Specialist when vehicle needs additional maintenance.
- Provide an orientation for the new employee using a checklist provided.
- Learn and impart knowledge to guests of all that Icy Strait Point has to offer, including history, tours, food and beverage venues, retail products and venues, what’s available in town, etc.
- Assist employees and guests who need or request assistance in getting on/off bus.
- Participate in all required training.
- Other duties as assigned.
- Adequate knowledge or willingness to learn about Tlingit culture
- Valid Driver’s license and CDL License with passenger endorsement
- Must pass a drug test before being hired for DOT compliance
- Must have good customer service skills and the ability to communicate with ISP employees guests and others in a professional, friendly, and accurate manner.
- The Driver must be able to learn, retain and relay general ISP information.
- Current First Aid and CPR certification is preferred.
- Driver for Hire card is preferred
- Able to sit for extended periods
- Able to work long hours in peak season with limited time off
- Comfortable traveling by small plane or ferry to and from a remote setting
- Able to walk and drive on gravel roads in inclement weather when on site.
- Must be under maximum weight guidelines for the vehicle.
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic, and Profitable Tour Destination
- Provide excellent customer service to all Icy Strait Point guests, including tours.
- Load and unload guests on the different gondola stations, aiding mobility challenged guests in the safe loading/unloading into the cabins.
- Inform Operator or Supervisor of abnormal or unusual conditions that may adversely affect the safety of the gondola operation.
- Handle crowd control in gondola queue areas.
- Monitors and controls gondola unload area.
- Maintain cleanliness on loading and off-loading area and maze throughout the day.
- Ensure all shut-down procedures are followed, no passengers left on gondola, and that cabins is ready to operate next day.
- Participate in all required trainings, including cross training for Guest Representative and Tour Sales Representative.
- Promote other Icy Strait Point venues, distribute literature and/or sell merchandise.
- Assist within programs wherever needed.
- Willing to work outdoors, including during inclement weather.
- Must have good customer service skills and the ability to communicate with ISP guests and others in a professional, friendly and accurate manner.
- Able to stand for long periods of time – required.
- Must be safety conscious and able to make quick decisions.
- Guest Service Representatives must be able to learn, retain and relay excursion information.
- Current First Aid and CPR certification is preferred.
- 1+ years’ experience with intermediate ski/ride skills preferred.
- Good work ethic, dependability, and excellent customer service & communication skills
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable
- Safely guide guests across uneven graveled road through the Tongass National Forest.
- Perform lead guide, chase guide, and guest representative duties as assigned.
- Care for, clean and maintain ISP equipment, vehicles and facilities in a neat, properly functioning, organized and presentable manner.
- Provide guests with information about the scenery, wildlife, history, culture and geography.
- Provide excellent customer service to all IPS guests.
- Conduct Jeep and/or ATV pre and post trip inspections.
- Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise.
- Participate in all required trainings.
- Maintain a current First Aid/CPR certification.
- Guides will be cross trained to lead all tours associated with Icy Strait Point and may be required to switch excursion assignment schedule if necessary.
- Other duties as assigned.
- Must have previous guide experience.
- Previous outdoor leadership experience is preferred.
- Must have a driver's license with no restrictions and be comfortable driving on graveled roads.
- Awareness of motor vehicles will be beneficial.
- Must be in good physical condition, and be able to preform all required tasks, from guiding to cleaning the equipment.
- Adequate knowledge or willingness to learn about Tlingit culture.
- Must have good customer service skills.
- Must have good verbal communication and presentation skills.
- Ability to learn, retain and present excursion information to guests in an accurate manner.
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable
- Safely guide guests by kayak in a dynamic marine environment.
- Perform lead guide, chase guide, outfitter and safety boat duties as assigned.
- Care for and maintain ISP equipment, vehicles and facilities in a neat, properly functioning, organized and presentable manner.
- Provide guests with information about the scenery, wildlife, history, culture and geography.
- Provide excellent customer service to all IPS guests.
- Participate in all required trainings.
- Maintain a current First Aid/CPR certification.
- Guides will be cross trained to lead all tours associated with Icy Strait Point and may be required to switch excursion assignment schedule if necessary.
- Other duties as assigned.
- Must have previous kayaking and/or guide experience.
- Previous outdoor leadership experience a plus
- Must be a competent swimmer.
- Must be in good physical condition, able to lift kayaks comfortably (40-80 lbs), and work outside during cold and wet conditions of Southeast Alaska weather.
- Adequate knowledge or willingness to learn about Tlingit culture.
- Must have good customer service skills.
- Must have good verbal communication and presentation skills.
- Ability to learn, retain and present excursion information to guests in an accurate manner.
- Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise.
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles:
- Provide excellent customer service to all guests.
- Provide guests with information about all tours available at ISP.
- Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise.
- Work as greeters to welcome guests and conduct guest orientations.
- Sell shuttle tickets, take tickets, and load passengers.
- Participate in all required trainings, including cross training for Guest Representative and Gondola Operator.
- Assist within programs wherever needed.
- Other duties as assigned.
- Must have excellent customer service skills and the ability to communicate with guests and others in a professional, friendly and accurate manner.
- Prefer experience in the tourism/visitor industry.
- Prefer previous sales experience.
- Present a professional and friendly attitude while working in a fast-paced environment.
- Good problem-solving skills and the ability to think creatively.
- Must be proficient in Microsoft Office programs, and willing to learn online booking systems.
- Tour Sales Representatives must be able to learn, retain and relay excursion information.
- Must be able to work in a team environment.
- Adequate knowledge or willingness to learn about Tlingit culture.
- Current First Aid and CPR certification is preferred.
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable
- Always keep safety foremost in your mind and actions when on the job.
- Duties & Responsibilities specific to the Zip Line
- Securely strap guests into harness seat at start of ride and out of harness seat at end of ride.
- Also use a two-check process at the top tower. One person to secure and one to double check secure of guest.
- From “bottom tower” at end of ride, return harnesses to “top tower.”
- From “top tower” retrieve returned harnesses for start of next ride.
- Learn and impart knowledge to guests of all that Icy Strait Point has to offer, including history, tours, food and beverage venues, retail products and venues.
- Participate in all required trainings and safety meetings
- Maintain a current First Aid/CPR certification
- Other duties as assigned
- Adequate knowledge or willingness to learn about Tlingit culture
- Must be able to learn a Tlingit Introduction
- Knowledge of the local area (marine life, plants, animals, birds)
- Must have good verbal communication; patient and able to lead groups of kids as well as adults
- Strong commitment to Safety
- Capable of moderate physical activity including standing, walking, reaching climbing, and lifting weight in excess of 40lbs; able to visually identify safety hazards
- Ability to learn, retain and present excursion information to guests in an accurate manner.
- Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise.
- This is a safety sensitive position that is subject to drug testing.
- Must be 18 years of age or older for the top tower and 16 years of age for the bottom tower.
- Able to lift 25 pounds, stand for extended periods, and walk 5+ miles daily
- Able to lift arms and push and pull a 10-foot pool extended to engage return system.
- Able to lift arms to grab the harness and pull harness retrieval lines.
- Willing to live in a remote, rural community
- Comfortable traveling by small plane or ferry to and from a remote setting
- Able to walk and drive on gravel roads in inclement weather
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic and Profitable Tour Destination.
- Always act in a SAFE, responsible manner and keep all equipment in SAFE condition.
- Deliver a first-class experience to all guests and visitors.
- Effective public speaking when addressing guests, crew or the public.
- Learn and impart knowledge to guests and do site promotion of Icy Strait Point
- Provide excellent customer service to all ISP guests.
- Ensure the safety of all guests on tours.
- Ability to take charge of a crowd in an emergency.
- Other duties as assigned.
- Have or be able to attain First Aid/CPR certification.
- Driver’s License with clean driving record preferred
- Must be insurable with Icy Strait Point (DUI, DWI, negligent or reckless driving citations within the past 5 years is uninsurable).
- Firearm knowledge and experience
- Pre-employment, random, post-accident, and reasonable suspicion of drug and alcohol testing.
- Must be able to learn a Tlingit Introduction, knowledge, or willingness to learn about Tlingit culture.
- Knowledge of the local area (marine life, plants, animals, birds).
- Must have good customer service skills.
- Must have good verbal communication and presentation skills.
- Must pass pre-employment drug testing as well as random drug testing throughout the season
- Ability to stand/walk for up to 12 hours/day w/minimal breaks. Participate in all required training.
- Able to lift 50 pounds, stand for extended periods, and walk 5+ miles daily
- Willing to live in a remote, rural community
- Comfortable traveling by small plane or ferry to and from a remote setting
- Able to walk and drive on gravel roads in inclement weather
- Cleans interior of buildings, outside site spaces and restrooms.
- Empties ashtrays and urns.
- Cut wood and keep fires going on site
- Polishes furniture and fixtures.
- Keeps the front of the building and site free from trash.
- Washes walls and ceilings, moves and arranges furniture.
- Sweeps, mops, scrubs, waxes, and polishes floors.
- Dust and polishes metal work.
- To perform daily assigned tasks in toilets, buildings, trash, sites, etc.
- To clean and maintain all equipment daily.
- To follow up a special cleaning program
- To report maintenance issues to supervisor immediately.
- To assist Guest in Public Areas when required.
- To have good knowledge of all facilities, hours of operation, Restaurants, shops and function rooms.
- Post caution signs as and when required.
- Responsible to follow departmental policies and procedures.
- Responsible for upkeep of all the equipment which he is using i.e., Vacuum cleaner, trolleys, Scrubbing machine.
- Responsible for maintaining a time schedule for cleaning of their areas.
- Responsible for spring/winter cleaning of their area as per the schedule is given to them.
- Any other duties as assigned by management.
- Must be able to bend, stretch, kneel, and squat.
- Prolonged periods of standing.
- Must be able to lift 40 pounds at times.
- Must be able to swing an ax and cut wood
- Ability to communicate in English to our associates and guests.
- Must be able to work safely in a noisy area with many odors present.
- Ability to work in an unheated building.
- Willing to live in a remote, rural community
- Comfortable traveling by small plane or ferry to and from a remote setting
- Able to walk and/or drive on gravel roads in inclement weather
- In Season, the hours can be extended.
- Monitoring activities in assigned location on the company’s premises regularly to discourage criminals and ensure the environment is safe and secure
- Evicting trespassers and violators and detaining perpetrators while following legal protocols before relevant authorities arrive to take over
- Controlling the entrance and departure of employees, visitors, and vehicles according to protocols
- Providing detailed reports on daily activities and any incidents that may have occurred to management
- Using provided communication devices such as two-way radios in a clear and concise manner
- Performing CPR or first aid when needed
- Any other duties as assigned by management.
- Must be able to bend, stretch, kneel, and squat.
- Prolonged periods of standing or sitting.
- Must be able to lift 40 pounds at times.
- Ability to communicate in English to our associates and guests.
- Ability to read, write and count to accurately complete all documentation.
- Must be able to work safely in a noisy area with many odors present.
- Ability to work in an unheated building.
- Willing to live in a remote, rural community
- Comfortable traveling by small plane or ferry to and from a remote setting
- Able to walk and/or drive on gravel roads in inclement weather
- Must have TWIK card by the time you start work.
- In Season, the hours can be extended.
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic and Profitable.
- Perform all duties by providing outstanding service efficiently in an ever-friendly demeanor.
- Collect and process payment; accurately enter and record all menu items into the PS system.
- Provide quality beverages, whole bean, and food products consistently for all customers by adhering to recipes and presentation standards.
- Follow health, safety, and sanitation guidelines for all products.
- Possess or gain in-depth knowledge of coffee specialty drinks and techniques.
- Able to function well and calmly in times of high-volume activity and stress.
- Maintain a clean and organized workspace.
- Willingness to shift to other stations and/or assignments as needed.
- All other duties as assigned.
- Work on your feet most of the day with minimal break time (lunch is often “on the fly”).
- Maintain consistent attendance and punctuality.
- Ability to organize and prioritize under pressure while maintaining a calm and pleasant demeanor.
- Effective and friendly communication skills with guests, coworkers, and management.
- Comply with company dress code.
- Retail background a plus.
- Ability to learn quickly.
- Able to understand and carry out oral and written instructions.
- Team-oriented.
- Able to lift and carry
- Must be able to bend, stretch, kneel, and squat.
- Prolonged periods of standing, walking over 5 miles a day.
- Must be able to lift 40 pounds at times.
- Must be able to work safely in a noisy area with many odors present.
- Willing to live in a remote, rural community
- Comfortable traveling by small plane or ferry to and from a remote setting
- Able to walk and drive on gravel roads in inclement weather
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic and Profitable.
- Perform all duties by providing outstanding service efficiently in an ever-friendly demeanor.
- Collect and process payment; accurately enter and record all menu items into the PS system. Verify identification and age requirements of customers
- Mix traditional and creative cocktails
- Clean glasses and bar utensils
- Make suggestions based on customer tastes and preferences
- Record and balance cash receipts and prepare cash deposits
- Open and maintain tabs throughout their shift
- Build a rapport with regular customers to create a positive atmosphere
- Follow health, safety, and sanitation guidelines for all products.
- Able to function well and calmly in times of high-volume activity and stress.
- Maintain a clean and organized workspace.
- Willingness to shift to other stations and/or assignments as needed.
- All other duties as assigned.
- Work on your feet most of the day with minimal break time (lunch is often “on the fly”).
- Maintain consistent attendance and punctuality.
- Ability to organize and prioritize under pressure while maintaining a calm and pleasant demeanor.
- Effective and friendly communication skills with guests, coworkers, and management.
- Comply with company dress code.
- 2 year experience as a bartender in a high volume environment.
- Ability to learn quickly.
- Able to understand and carry out oral and written instructions.
- Team-oriented.
- Must be able to bend, stretch, kneel, and squat.
- Prolonged periods of standing, walking over 5 miles a day.
- Must be able to lift 40 pounds at times.
- Must be able to work safely in a noisy area with many odors present.
- Willing to live in a remote, rural community
- Comfortable traveling by small plane or ferry to and from a remote setting
- Able to walk and drive on gravel roads in inclement weather
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic and Profitable.
- Perform all duties by providing outstanding service efficiently in an ever-friendly demeanor.
- Collect and process payment; accurately enter and record all menu items into the PS system.
- Provide quality beverages, and food products consistently for all customers by adhering to recipes and presentation standards.
- Follow health, safety, and sanitation guidelines for all products.
- Able to function well and calmly in times of high-volume activity and stress.
- Maintain a clean and organized workspace.
- Willingness to shift to other stations and/or assignments as needed.
- All other duties as assigned.
- Work on your feet most of the day with minimal break time (lunch is often “on the fly”).
- Maintain consistent attendance and punctuality.
- Ability to organize and prioritize under pressure while maintaining a calm and pleasant demeanor.
- Effective and friendly communication skills with guests, coworkers, and management.
- Comply with company dress code.
- Retail background a plus.
- Ability to learn quickly.
- Able to understand and carry out oral and written instructions.
- Team-oriented.
- Must be able to bend, stretch, kneel, and squat.
- Prolonged periods of standing, walking over 5 miles a day.
- Must be able to lift 40 pounds at times.
- Must be able to work safely in a noisy area with many odors present.
- Willing to live in a remote, rural community
- Comfortable traveling by small plane or ferry to and from a remote setting
- Able to walk and drive on gravel roads in inclement weather
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic and Profitable.
- Perform all duties by providing outstanding service efficiently in an ever-friendly demeanor.
- Stock items and retrieve items from storage area to food or snack venue as assigned.
- Follow health, safety, and sanitation guidelines for all products.
- Able to function well and calmly in times of high-volume activity and stress.
- Maintain a clean and organized workspace.
- Willingness to shift to other stations and/or assignments as needed.
- All other duties as assigned.
- Work on your feet most of the day with minimal break time (lunch is often “on the fly”).
- Maintain consistent attendance and punctuality.
- Ability to organize and prioritize under pressure while maintaining a calm and pleasant demeanor.
- Effective and friendly communication skills with guests, coworkers, and management.
- Comply with company dress code.
- Retail background a plus.
- Ability to learn quickly.
- Able to understand and carry out oral and written instructions.
- Team-oriented.
- Must be able to bend, stretch, kneel, and squat.
- Prolonged periods of standing, walking over 5 miles a day.
- Must be able to lift 40 pounds at times.
- Must be able to work safely in a noisy area with many odors present.
- Willing to live in a remote, rural community
- Comfortable traveling by small plane or ferry to and from a remote setting
- Able to walk and drive on gravel roads in inclement weather
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic and Profitable.
- Perform all duties by providing outstanding service efficiently in an ever-friendly demeanor.
- Assisting with stocking and setting up the kitchen stations
- Preparing food including cleaning and cutting the ingredients and cooking main dishes, desserts, appetizers, and snacks
- Plating prepared foods based on senior chef’s guidance
- Working with servers and cashiers to ensure that orders are completed according to request and on time
- Washing and cleaning the kitchen and cooking utensils and storing the equipment at the end of shifts
- Ensuring that the kitchen operation procedures and hygiene meet food safety standards and regulations
- Willingness to shift to other stations and/or assignments as needed.
- All other duties as assigned.
- Work on your feet most of the day with minimal break time (lunch is often “on the fly”).
- Maintain consistent attendance and punctuality.
- Ability to organize and prioritize under pressure while maintaining a calm and pleasant demeanor.
- Effective and friendly communication skills with guests, coworkers, and management.
- Comply with company dress code.
- Retail background a plus.
- Ability to learn quickly.
- Able to understand and carry out oral and written instructions.
- Team-oriented.
- Must be able to bend, stretch, kneel, and squat.
- Prolonged periods of standing, walking over 5 miles a day.
- Must be able to lift 40 pounds at times.
- Must be able to work safely in a noisy area with many odors present.
- Willing to live in a remote, rural community
- Comfortable traveling by small plane or ferry to and from a remote setting
- Able to walk and drive on gravel roads in inclement weather
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic and Profitable.
- Perform all duties by providing outstanding service efficiently in an ever-friendly demeanor.
- Assisting with stocking and setting up the kitchen stations
- Preparing food including cleaning and cutting the ingredients
- Plating prepared foods based on senior chef’s guidance
- Working with servers and cashiers to ensure that orders are completed according to request and on time
- Washing and cleaning the kitchen and cooking utensils and storing the equipment at the end of shifts
- Ensuring that the kitchen operation procedures and hygiene meet food safety standards and regulations
- Willingness to shift to other stations and/or assignments as needed.
- All other duties as assigned.
- Work on your feet most of the day with minimal break time (lunch is often “on the fly”).
- Maintain consistent attendance and punctuality.
- Ability to organize and prioritize under pressure while maintaining a calm and pleasant demeanor.
- Effective and friendly communication skills with guests, coworkers, and management.
- Comply with company dress code.
- Retail background a plus.
- Ability to learn quickly.
- Able to understand and carry out oral and written instructions.
- Team-oriented.
- Must be able to bend, stretch, kneel, and squat.
- Prolonged periods of standing, walking over 5 miles a day.
- Must be able to lift 40 pounds at times.
- Must be able to work safely in a noisy area with many odors present.
- Willing to live in a remote, rural community
- Comfortable traveling by small plane or ferry to and from a remote setting
- Able to walk and drive on gravel roads in inclement weather
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic and Profitable Tour Destination.
- Employee Bus Drivers work split shifts bringing employees to work very early in the morning and then bringing them home after work, at times very late into the evening. Often 6-7 days a week during July & August.
- Bring employees and guests from the airport to housing and back to the airport when its time for them to go home.
- Drive in a SAFE, responsible manner always and keep all equipment in SAFE condition following all laws and regulations.
- Document safety checks in our automated system.
- Maintain a CDL with passenger endorsement.
- Deliver a first-class experience to all employees, guests and visitors.
- Follow all directives and regulations for keeping and maintaining buses in proper operating mode.
- Clean inside and outside of vehicles as needed and scheduled.
- Complete pre- and post-vehicle inspection checklist.
- Communicate with Compliance Specialist when vehicle needs additional maintenance.
- Provide an orientation for the new employee using a checklist provided.
- Learn and impart knowledge to guests of all that Icy Strait Point has to offer, including history, tours, food and beverage venues, retail products and venues, what’s available in town, etc.
- Assist employees and guests who need or request assistance in getting on/off bus.
- Participate in all required training.
- Other duties as assigned.
- Adequate knowledge or willingness to learn about Tlingit culture
- Valid Driver’s license and CDL License with passenger endorsement
- Must pass a drug test before being hired for DOT compliance. Subject to random testing
- Must have valid medical certificate before arrival
- Must have good customer service skills and the ability to communicate with ISP employees guests and others in a professional, friendly, and accurate manner.
- The Driver must be able to learn, retain and relay general ISP information.
- Current First Aid and CPR certification is preferred.
- Able to sit for extended periods
- Able to work long hours in peak season with limited time off
- Comfortable traveling by small plane or ferry to and from a remote setting
- Able to walk and drive on gravel roads in inclement weather when on site.
- Must be under maximum weight guidelines for the vehicle.
- Deckhands assigned to your whale tour
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic and Profitable Tour Destination.
- Steer and operate vessels using equipment such as GPS, electronic chart, radar, depth finders, radios, buoys, and lights.
- Dock and undock vessels, sometimes navigating through tight spaces.
- Alter navigation plans based on weather conditions and whale sightings to keep vessels, passengers safe and create a great experience.
- Inspect boat to ensure efficient and safe operation of vessels and equipment and their conformity to regulations
- Read gauges to ensure safe levels of hydraulic fluid and oxygen or air pressure
- Compute positions, set approved courses and speed, gain excellent knowledge of local conditions and hazardous areas.
- Signal deckhands to perform necessary tasks, including rigging dock lines and fenders, open or close ramps and gates and pull guard chains across entries.
- Supervise Deckhand tour guide skills to ensure experience is excellent and authentic.
- Maintain all onboard equipment, and keep detailed records of daily activities, personnel reports, ship positions and movements, weather conditions, passenger status and counts
- Deliver a first-class experience to all guests and visitors, acting as an ambassador of Icy Strait Point, presentable always in proper uniform while on site.
- Must conduct and log all drills including fire, flooding, man overboard, abandon ship, medical, and spill response in accordance with CFR 46 ss 185.520 and provide instruction on the use of all lifesaving & firefighting equipment.
- Inventory management of vessel supplies and inform Supervisor when supplies are needed.
- Responsible for clean-up of vessel after each tour, remove garbage, hose down vessel with fresh water, wash windows, and re-stock as necessary
- Maintain awareness of safety rules, workplace safety and respect for the environment. Perform other duties as assigned.
- Record keeping of tour pax count and fuel expenditures daily.
- Other duties as assigned.
- Must hold and maintain at minimum a current, 25-ton USCG Master’s License, 50-ton for 49 Pax boat.
- Three years prior experience operating a boat.
- Thorough knowledge of Coast Guard and CFR 46 regulations applicable to class of vessel.
- Current First Aid/CPR certification and Radio Operators License
- Driver’s License with clean driving record.
- Must be insurable with Icy Strait Point (DUI, DWI, negligent or reckless driving citations within the past 5 years is uninsurable).
- Must have a willingness to learn about Tlingit culture.
- Knowledge of (or ability to gain knowledge of) the local area (marine life, plants, animals, birds).
- Must have good customer service, verbal communication and presentation skills
- Work well with and encourage fellow staff so they operate as an effective team.
- Undergo periodic performance evaluations for continued success.
- Able to lift 50 pounds, stand for extended periods, and walk 5+ miles daily.
- Prolonged periods standing and walking.
- Physically able to speak for long periods of time while walking without becoming winded.
- Willing to live in a remote, rural community
- Comfortable traveling by small plane or ferry to and from a remote setting
- Able to walk and drive on gravel roads in inclement weather
- Desire to develop a career at Icy Strait Point
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic and Profitable Tour Destination.
- Acts as the tour Guide and Naturalist, delivering historical and cultural information of the area and providing guests with knowledge of marine mammals and wildlife in the area. Enhance guest experience by actively searching for wildlife and bringing sightings to the attention of the guests.
- Under the direction of the captain, handle mooring lines during docking and un-docking procedures, taking and securing the gangway ensuring it’s safety for guests and crew to use and assist them while using the gangway.
- Assist dock reps in loading vessels and crowd control on the dock, combo card distribution where required.
- Participate in drills including fire, flooding, man overboard, abandon ship, medical, and spill response.
- Inventory management of vessel supplies and inform Captain when supplies are needed.
- Responsible for clean-up of vessel after each tour, remove garbage, wash windows, hose down with fresh water and re-stock as necessary.
- Maintain awareness of basic safety rules, workplace safety and respect for the environment.
- Perform other duties as assigned.
- Ability to follow direction and take charge of large groups.
- Strong interpersonal skills and guest service aptitude.
- Strong Presentation skills and willingness to learn about marine life.
- Willingness to learn and expand skills towards becoming a Captain.
- Must pass a security background check and DOT drug test.
- First Aid and CPR Certification.
- Icy Strait Point is a smoke free environment, must be able to work long hours with no smoke breaks.
- Able to lift 50 pounds, stand for extended periods, and walk 5+ miles daily.
- Prolonged periods standing and walking.
- Physically able to speak for long periods of time while walking without becoming winded.
- Willing to live in a remote, rural community
- Comfortable traveling by small plane or ferry to and from a remote setting
- Able to walk and drive on gravel roads in inclement weather
- Desire to develop a career at Icy Strait Point
- Icy Strait Point is a smoke free environment, must be able to work long hours with no smoke breaks.
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable
- Always keep safety foremost in your mind and actions when on the job.
- Familiarizes self with gondola operational procedures; learns and follows proper safety procedures at all times.
- Provides, or assists with training designated employees with subsequent recording of activity; keeps current on proper emergency procedures to be followed and key employees to contact as the emergency response team.
- Serve as a gondola attendant loading and unloading passengers relieving employees for breaks.
- Performs other incidental and related duties as required and assigned.
- Previous experience supervising employees, preferably in a seasonal environment.
- Standing on concrete or dirt paths extended periods of time required.
- Sitting in operators’ station for extended periods of time required.
- Perfect sight with or without correction to see screens, equipment, and gondolas in a distance.
- Good hearing to hear radio communication in loud environment.
- Ability to see the colors green and red.
- Willingness to learn gondola operations as we provide training.
- Willing to live in a remote, rural community
- Comfortable traveling by small plane or ferry to and from a remote setting
- Able to walk and drive on gravel roads in inclement weather
- Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
- Maintain an awareness of all product knowledge information, merchandise promotions, and advertisements.
- Assist in floor moves, merchandising, display maintenance and store housekeeping.
- Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock.
- Adhere to all Company policies, procedures and practices including signing, pricing, and loss prevention.
- Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
- Communicate Guest requests to management.
- Any other duties as assigned by management.
- Must be able to bend, stretch, kneel, and squat.
- Prolonged periods of standing, with climbing stairs multiple times a day.
- Must be able to lift 40 pounds at times.
- Ability to communicate in English to our associates and guests.
- Ability to read, write and count to accurately complete all documentation.
- Must be able to work safely in a noisy area with many odors present.
- Ability to work in an unheated building.
- Willing to live in a remote, rural community
- Comfortable traveling by small plane or ferry to and from a remote setting
- Able to walk and/or drive on gravel roads in inclement weather
- In Season, the hours can be extended.
Excursions
Excursions
Guest Service Representative
$18.00 / hour
Reports to: Guest Service Supervisor
Category: Seasonal (April through September 2025)
Salary: $18 per hour
Position Summary:
Guest Services Representatives ensure guests meet the required excursion requirements, ensure guests sign excursion waivers (as required), announce excursion departures, escort guests to their tour vehicle, and ensure timely departures of assigned tours.
Essential Duties and Responsibilities:
Experience, Skills & Qualifications:
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638. Applicants must have proof of legal authority to work in the United States.
Excursions
Care Cart Driver
$18.00 / hour
Seasonal Position (April to September 2025)
Reports to the Jeep and ATV Supervisor
Care Cart Driver transports cruise guests and non-cruise guests to various locations at Icy Strait Point. The driver will ensure guests that have mobility issues are the priority to be transported to different locations on site. The driver is also responsible for remembering the route for the cart and to respond calls in a timely manner.
Essential Duties & Responsibilities:
Requirements:
Physical Requirements & Work Environment:
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
Excursions
CDL Driver
$30.00 / hour
Seasonal Position (April to September 2025)
Tour Bus Drivers transports cruise guests and non-cruise guests to various locations at Icy Strait Point. The driver will ensure guests are transported to different locations based on the tour and scheduling.
Essential Duties & Responsibilities:
Requirements:
Physical Requirements & Work Environment:
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
Excursions
Culture Program Actor
$18.00 / hour
Seasonal Position (April to October 2025)
Actors provide a leadership role as well as interpretation and narration for guests attending various theater productions. Actors will be cross trained to play all parts in Icy Strait Point Theater Productions and may be required to switch actor assignment schedule if necessary.
Essential Duties and Responsibilities:
Requirements:
Physical Requirements & Work Environment:
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638.
Excursions
Employee Shuttle Bus Driver
$28.00 / hour
Shuttle Bus Driver
Reports to: Housing Manager
Category: Seasonal for 2025 (March - October)
Salary Range: $28 per hour with season bonus potential.
Summary:
The Shuttle Bus Driver is responsible for transporting employees to and from Icy Strait Point in a split shift of morning and evening. Hours will vary depending on the needs of Icy Strait Point and the schedules of Icy Strait Point Employees.
Essential Duties & Responsibilities:
Requirements:
Physical Requirements & Work Environment:
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
Excursions
Gondola Attendant
$18.00 / hour
Reports to: Lead Gondola Attendant
Category: Seasonal (May through September)
Salary: $18 per hour
Position Summary:
Gondola Attendant are responsible for the safety of our guests while they are loading, riding, and unloading our gondola cabins, and responsible for making positive contact with ISP guests. You will be spending your days outside.
Essential Duties and Responsibilities:
Experience, Skills & Qualifications:
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638. Applicants must have proof of legal authority to work in the United States.
Excursions
Jeep and ATV Guide
$18.00 / hour + tips
Reports to: ATV/Jeep Supervisor
Category: Seasonal (April to October 2025)
Salary Range: $18 an hour
Location: Icy Strait Point
Position Summary:
Icy Strait Point Guides provide a leadership role as well as interpretation and narration for guests departing on Excursions. ATV and Jeep Guides will be cross trained to lead all tours associated with Icy Strait Point and may be required to switch excursion assignment schedule if necessary. ATV and Jeep Guides are responsible for keeping all vehicles clean and tour ready.
Essential Duties and Responsibilities:
Requirements:
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638. Applicants must have proof of legal authority to work in the United States.
Excursions
Kayak Tour Guide
$18.00 / hour
Reports to: Kayak & Ocean Raft Supervisor
Category: Seasonal
Salary Range: $18.00 (April to October 2025)
Location: Icy Strait Point
Position Summary:
Icy Strait Point Sea Kayak Guides provide a leadership role as well as interpretation and narration for guests departing on sea kayak excursions.
Essential Duties and Responsibilities:
Requirements:
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638.
Applicants must have proof of legal authority to work in the United States.
Excursions
Tour Sales Representaive
$18.00 / hour
Reports to: Sales Supervisor
Category: Seasonal (April through October 2025)
Salary Range: 18/ hour
Location: Icy Strait Point
Position Summary:
Tour Sales Representatives promote and sell pier-side tickets to guests for all excursions available at Icy Strait Point. Tour Sales Representatives will ensure guests meet the required excursion requirements, ensure guests sign excursion waivers as required, and keep accurate records of excursion inventory and departure times.
Essential Duties and Responsibilities:
BAP: Best, Authentic, Profitable
Experience, Skills & Qualifications:
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638. Applicants must have proof of legal authority to work in the United States.
Excursions
Zipline Operator
$18.00 / hour
This position requires authorization to work in the US without sponsorship.
Work on Chichagoff Island as its home to more brown bears than humans, its a place where eagles soar overhead and whales are regularly seen just offshore. Surrounded by towering rainforest and set against the backdrop of mist-shrouded mountains, guests can truly immerse themselves in our wilderness environment.
Pay is $18 an hour plus a season completion bonus of $1200.
Seasonal (April - October 2025 in Hoonah, Alaska)
Summary:
Zip Rider Operator is to ensure that riders are safely prepared to participate in the world’s largest Zip Rider. Icy Strait Point’s Zip Rider is 1,300’ high, over a mile long, moves at speeds up to 60mph and takes approximately 90 seconds from top to the bottom. It’s a rush! There is the “top tower,” where guests arrive by means of a scenic gondola ride before being securely strapped into the harness seat by you, the operator, and there is the “bottom tower” where guests are unstrapped by you, the operator.
Essential Duties and Responsibilities:
Requirements:
Physical Requirements & Work Environment:
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638.
Facilities
Facilities
Bear Safety
$19.00 / hour
Seasonal (April to October 2025)
The overriding responsibility of a bear safety employee is to SAFELY provide a high-quality experience for anyone being transported by bus and on foot at the Spasski Bear Trail, or the ISP Hiking Trail. Bear Safety staff are expected to be able to provide interpretation and narration for guests on bear excursions and answer occasional questions.
Responsibilities:
Experience, Skills and Qualifications:
Physical Requirements & Work Environment:
Facilities
Public Area Attendant
$19.00 / hour
Keeps all public facilities in a neat and clean condition. Public area attendant promotes a positive image of the site to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems. We are looking for someone to start in March and work until the end of the season, Oct 27th.
Essential Duties and Responsibilities:
Physical Requirements & Work Environment:
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
Facilities
Security Guard
$19.00 / hour
A Security Officer, is responsible for monitoring the assigned specific area ensuring proper identification, evicting trespassers and writing reports detailing any occurrences during their shift.
Essential Duties and Responsibilities:
The overall duty of a Security Guard is to protect a company’s property, employees, and visitors.
Physical Requirements & Work Environment:
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
Food and Beverage
Food and Beverage
Barista
Work on Chichagoff Island as its home to more brown bears than humans, its a place where eagles soar overhead and whales are regularly seen just offshore. Surrounded by towering rainforest and set against the backdrop of mist-shrouded mountains, guests can truly immerse themselves in our wilderness environment.
MAKE EXCELLENT TIPS!!
A Barista position at Icy Strait Point is focused on making specialty coffee and tea beverages in a timely and courteous manner. This position also rings up purchases and assists with other tasks as needed in the Snack Bar.
Essential Duties and Responsibilities:
Physical Requirements & Work Environment:
Physical Requirements & Work Environment:
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
Food and Beverage
Bartender
$16.00 - $18.00 / hour
Bartenders are in charge of managing drink orders at a restaurant to keep customers satisfied during meals or social gatherings. Bartenders need extensive knowledge of common drinks which they use to recommend drinks to customers, prepare cocktails, pour beers and properly decant wines. Bartenders also entertain customers who sit at the bar by providing stimulating conversation and excellent customer service while filling drink orders for other customers. Their role is to ensure that customers are of legal drinking age and then prepare a requested drink to their specifications.
Essential Duties and Responsibilities:
Physical Requirements & Work Environment:
Physical Requirements & Work Environment:
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
Food and Beverage
Cashier
$16.00 / hour
Category: Seasonal (February - October in Hoonah, Alaska)
Summary:
A Cashier position at Icy Strait Point is focused on making taking orders in a food or snack venue and may make drinks and prep food in a timely and courteous manner.
Essential Duties and Responsibilities:
Physical Requirements & Work Environment:
Physical Requirements & Work Environment:
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
Food and Beverage
Food Runner
$16.00 / hour
Work on Chichagoff Island as its home to more brown bears than humans, its a place where eagles soar overhead and whales are regularly seen just offshore. Surrounded by towering rainforest and set against the backdrop of mist-shrouded mountains, guests can truly immerse themselves in our wilderness environment.
EARN GREAT TIPS!
A Food Runner position at Icy Strait Point is focused on making sure items are stocked in the assigned food or snack venue.
Essential Duties and Responsibilities:
Physical Requirements & Work Environment:
Physical Requirements & Work Environment:
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
H2B approval pending. H2B applications are currently be accepted.
Food and Beverage
Line Cook
$17.00 / hour
A Line Cook prepares food using recipes and menu items created by the Head Chef and helps keep the kitchen running smoothly.
Essential Duties and Responsibilities:
Physical Requirements & Work Environment:
Physical Requirements & Work Environment:
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
Food and Beverage
Prep Cook
$16.00 / hour
A prep cook is responsible for the preparation of ingredients and stations used in the cooking process, as well as maintaining the kitchen and ensuring it is clean and sanitized
Essential Duties and Responsibilities:
Physical Requirements & Work Environment:
Physical Requirements & Work Environment:
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
This position is awaiting approval for H2B. H2B applications being accepted.
Hospitality
Hospitality
Employee Services Shuttle CDL
$30.00 - $32.00 / hour
Shuttle Driver
Category: Seasonal for 2025 (March - October)
Salary Range: $30 - $32 per hour with $2000 travel stipend and $1200 season bonus potential.
Summary:
The Shuttle Bus Driver is responsible for transporting employees to and from Icy Strait Point in a split shift of morning and evening. Hours will vary depending on the needs of Icy Strait Point and the schedules of Icy Strait Point Employees.
Essential Duties & Responsibilities:
Requirements:
Physical Requirements & Work Environment:
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
Icy Strait Point is unable to accept pets of any kind in company housing at this time.
Marine Ops
Marine Ops
Boat Captain
The Captain is responsible for every aspect of the tour, voyage and vessel. Under advisement of the Fleet Captain follows set courses and speed, direct crew members, and ensure that the guests are happy and proper procedures are followed. Maintains logs and records of the ship's movements and whale sightings. They ensure the guest experience is excellent and supervises the loading and unloading of passengers.
Supervision Responsibilities:
Essential Duties and Responsibilities:
Experience, Skills, and Qualifications:
Physical Requirements & Work Environment:
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
Marine Ops
Deckhand/Naturalist
Under the direction of the Captain, the Deckhand is responsible for delivering an excellent guest experience to all passengers on board while maintaining the safety and comfort of everyone. This position will assist the Captain in daily cleaning and stocking duties of the boat, weekly maintenance and participates in all drills and training.
Essential Duties and Responsibilities:
Requirements:
Physical Requirements & Work Environment:
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
Mountain Ops
Mountain Ops
Gondola Operator
Under the general direction of the Director of Mountain Operations and/or the Gondola/ Zipline Maintenance Supervisor and/or Lead, oversees the Gondola operation and supervises the Gondola Attendants as assigned.
Essential Duties and Responsibilities:
Physical Requirements & Work Environment:
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638.
Retail
Retail
Retail Sales
$18.00 / hour
A Sales/Cashier is responsible for maintaining Guest Service as per company standard, generating sales, housekeeping, merchandising, signing, pricing, cash register operations (POS) and loss prevention in adherence to all Company Policy/Store standards.
Essential Duties and Responsibilities:
Physical Requirements & Work Environment:
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
Contact Info
- Human Resources
- recruitment@icystraitpoint.com
- (907) 789-8600
- www.icystraitpoint.com
