Current Job dates:
Currently recruiting for the season that runs from April 21st, 2025 to November 2nd, 2025.
- Seating Management: Greet guests warmly and manage the seating chart, ensuring efficient and timely seating during busy hours.
- Reservation System Management: Use reservation software such as Resy, OpenTable, or other systems to track guest reservations, waitlists, and seating arrangements.
- Guest Communication: Maintain clear and professional communication with guests regarding wait times, seating availability, and general inquiries.
- Tempo Control: Ensure the restaurant operates smoothly by controlling the pace of seating to maintain a balanced flow of guests, avoiding overcrowding or delays.
- Collaboration: Work closely with servers, kitchen staff, and management to communicate guest needs and special requests.
- Consistency and Organization: Manage busy environments, consistently seating guests while ensuring high service standards are maintained throughout peak hours.
- Guest Experience: Ensure that guests are greeted with a friendly and welcoming attitude, making them feel valued and taken care of from the moment they arrive.
- Outdoor Enjoyment: Since our location offers beautiful outdoor seating, the ability to enjoy and work in a picturesque outdoor setting is essential.
- Minimum of 3 years of experience in a similar role, ideally in busy restaurants with waitlists.
- Proficient in using reservation software like Resy, OpenTable, or similar systems.
- Strong communication skills with the ability to stay upbeat and professional, even during busy periods.
- Ability to handle high-pressure situations, maintaining composure and efficiency during peak times.
- Excellent organizational skills and the ability to manage guest flow and seating efficiently.
- A solid attendance record, demonstrating reliability and a strong work ethic.
- Must enjoy the outdoors and be comfortable working in an environment where outdoor seating is a key component of the guest experience.
- Earn Tips: Enjoy the benefits of a tip pool that averages generous hourly rates throughout the season.
- Iconic Location: Work in one of Maine’s most stunning and historic settings, located within Acadia National Park.
- Collaborative Team: Join a supportive and dynamic team that strives for excellence in guest service and teamwork.
- Growth Opportunities: Gain valuable experience in the hospitality industry and grow within our organization.
- Outdoor Experience: Enjoy a unique work environment with access to scenic outdoor seating and beautiful surroundings.
- Local Flexibility: Ideal for students, part-time workers, or anyone looking to build a rewarding experience in a well-known location.
- Employee Shuttle: Limiting drive time and parking hassles, park at any of our housing locations and ride in to work.
- Cleanliness and Maintenance: Ensure all public areas, including restrooms, walkways, dining areas, and outdoor spaces, are cleaned and maintained to the highest standards throughout the day.
- Guest Interaction: Provide courteous and professional service to guests by answering questions, directing them to locations, and ensuring they have a comfortable and enjoyable experience on the property.
- Parking Lot Assistance: Assist guests with parking in designated areas, ensuring a smooth flow of traffic and guiding guests to available spots.
- Trash and Recycling Removal: Empty trash cans and recycling bins regularly and ensure waste is disposed of in the proper areas.
- Restroom Maintenance: Regularly check and clean restrooms, restocking supplies as needed, and maintaining a sanitary and pleasant environment.
- Detail Cleaning: Clean and sanitize high-touch surfaces, such as handrails, door handles, and benches, ensuring safety and hygiene standards are met.
- Outdoor Spaces: Maintain outdoor seating areas, ensuring tables and chairs are properly arranged and clean. Assist in setting up and organizing outdoor spaces for guests.
- Support Staff: Assist other departments (such as food and beverage or retail) with cleaning and maintenance tasks as needed.
- Safety Awareness: Report any hazards, maintenance needs, or safety concerns to supervisors promptly to ensure a safe environment for both staff and guests.
- Prior experience in cleaning or custodial work is preferred, but not required.
- Attention to detail and ability to maintain a clean, organized work area.
- Ability to work independently and as part of a team to ensure cleanliness and guest satisfaction.
- Strong communication skills and the ability to interact with guests in a friendly and professional manner.
- Physical stamina to perform tasks such as sweeping, mopping, lifting, and bending for extended periods of time.
- Ability to work outdoors in various weather conditions, as this position involves maintaining both indoor and outdoor spaces.
- Ability to handle cleaning chemicals and equipment in a safe and responsible manner.
- A strong attendance record and reliable work ethic.
- Must enjoy the outdoors—working in a beautiful outdoor environment within Acadia National Park.
- Iconic Location: Work in one of Maine’s most stunning and historic settings, located within Acadia National Park.
- Collaborative Team: Join a supportive and dynamic team that strives for excellence in guest service and teamwork.
- Growth Opportunities: Gain valuable experience in the hospitality industry and grow within our organization.
- Outdoor Experience: Enjoy a unique work environment with access to scenic outdoor seating and beautiful surroundings.
- Local Flexibility: Ideal for students, part-time workers, or anyone looking to build a rewarding experience in a well-known location.
- Employee Shuttle: Limiting drive time and parking hassles, park at any of our housing locations and ride in to work.
- Ensures that the menu is being executed as documented and to the highest quality standards.
- Ensures that all culinary staff adheres to defined company recipes and plate presentation in order to deliver an exceptional guest experience.
- Ensures culinary team is working as a cohesive unit to provide the highest level of quality and service as defined in the Company Handbook.
- Responsible for direct leadership, coaching and mentoring of the culinary team in their respective technical responsibilities as to ensure that all kitchen staff is trained in proper cooking techniques and sanitation guidelines.
- Covers various days off by spending dedicated time and effort on the cooking line ensuring operations continue to meet expectations.
- Works with management to ensure all new hire and continuous on the job training programs are being followed which includes recipe knowledge, proper cooking techniques, sanitation guidelines, and service standards in order to deliver an exceptional guest experience.
- Responsible for managing labor costs according to the labor schedules provided by the General Manager.
- Responsible for assisting the Executive Chef with the compilation and receiving of food orders.
- Responsible for monitoring the daily COGS sheets and labor costs to company standards.
- Responsible for compiling, monitoring, and distributing kitchen logs/checklists.
- Ensure compliance with operational and Corporate standards, company policies, federal/state/local laws and ordinances.
- Maintain professional image, including sanitation and cleanliness, proper uniforms and appearance standards.
- Understand company’s Health and Safety standards, ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas.
- Other duties per Duties Checklist and as requested
- Must be self motivated with the ability to perform with the highest professional and ethical standards
- Must respond well to a changing work environment and able to perform at the highest level with minimal supervision
- Must possess strong leadership and managerial skills that include the ability to coach, develop and clearly communicate expectations
- Must have excellent analytical and problem resolution skills with the ability to proactively recommend solutions
- Must demonstrate effective written and verbal communication skills
- Intermediate computer skills with Microsoft Office
- Excellent customer service and people skills
- Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people and will involve frequent bending, twisting, squatting and lifting up to 25 lbs. frequently and 50 lbs. occasionally
- Work closely with HR and management to identify and facilitate effective room assignments for all employees occupying company-provided housing;
- Own the Employee Housing Map and keep updated at all times to ensure timely and accurate visibility with those on a need-to-know basis;
- Work closely with the maintenance team and site management to ensure that all company-provided rooms are clean, in good working condition with clean linens and set up appropriately;
- Track company assets related to employee housing such as mattresses, linens, furniture items, bicycles, etc. to ensure a complete and appropriate inventory that maximizes employee comfort;
- Ensure that the company meets/exceeds the legal requirements to achieve licensing permits (if applicable) related to employee housing;
- Meet and greet all new hires, upon their arrival to the site whenever possible, in a warm and friendly manner, be prepared to conduct tours and assist with move-ins;
- Communicate with site management so they are aware of new hire arrivals and are prepared to assist with checking new staff into their accommodations;
- Meet with all departing employees, who occupy employee housing, to conduct room inspections and ensure they are being left in a good and clean condition to effectuate return of housing deposits if applicable;
- Assist management with scheduled room inspections on a frequent basis, at least monthly, and file reports related to room conditions;
- Work with site management to create a monthly employee activities calendar that engages employees outside of work hours to provide a fun and relaxing experience;
- Be the “go to” resource for employees with questions or concerns related to employee housing;
- Excellent customer service and teamwork skills
- Ability to work independently and exercise sound judgment
- Strong communication and interpersonal skills with the ability to interact positively and effectively with many types of personalities
- Strong organization skills and attention to detail
- Able to lift up to 25 pounds frequently and participate in bending, twisting, squatting and standing activities for long periods of time throughout each day
- Intermediate computer skills – Microsoft Office (Word, Excel)
- Must possess a valid U.S. driver’s license.
- Comfortable and experienced with driving and transporting staff in 14-passenger vans or similar vehicles.
- Receive all inbound shipments accurately and input into Retail Pro system (item count, logged, inspected for external damage)
- Tag and store all inbound merchandise
- Assist in ensuring that warehouse inventory is tracked and recorded accurately so that replenishment orders are placed in a timely manner; this is done in conjunction with use of Retail Pro reports
- Assist in ensuring proper logistics of replenishment stock
- Assist in ensuring that time sensitive (e.g. deli items and packaged food items) are rotated daily and disposed of appropriately when reaching shelf life
- Assist the Retail Supervisor and/or Retail Manager in ensuring that all invoices and vouchers are coded and processed in a timely manner, meeting the Company’s payables requirements
- Manage and maintain the warehouse, ensuring it is neat and organized, and easily accessible to other staff
- Package and ship all retail outgoing shipments in a timely manner according to Company expectations
- Understand ISO (Quality and Environmental) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas (such as packaging reuse/recycling)
- Actively participate in the Company’s environmental program; always reducing, reusing and recycling all packaging materials whenever possible
- Actively foster a positive work environment with a focus on teamwork
- Maintain job related confidentiality
- Assist the Retail Sales Associates as needed
- Other duties per Duties Checklist and as assigned
- Must respond well to a changing work environment
- Must have strong knowledge of Retail Pro system
- Strong analytical and problem solving skills
- Must have basic computer skills in Word and Excel
- Must be able to work a variety of day, night, weekend, holiday shifts
- Must be able to work independently with little or no supervision
- Must be able to lift 25 lbs. frequently and up to 50 lbs. occasionally and handle tasks involving frequent bending, twisting, lifting and squatting
- Strong communication and interpersonal skills
- Majority of shift will be spent on feet, up to 8 hours per day
- Greet customers within 30 seconds of entering the store & provide friendly customer service
- Achieve and maintain product knowledge to assist customers with purchasing decisions
- Guide and direct customers to appropriate products of interest and answer related inquiries
- Assist customers with all park related inquiries (utilizing approved NPS interpretive information)
- Assist customers making selections by building customer confidence; offering suggestions and opinions
- Accurately total, process and collect payments from guests to include, but not limited to, using the point of sale system, handling money, processing credit and debit cards and making change
- Restock and maintain displays (labeling correctly as needed) per Company standards
- Achieve established sales goals
- Participate in closing, opening procedures
- Participate in daily cleaning/maintenance duties
- Strict adherence to all store policies
- Contribute to a positive environment where all employees trust and respect each other
- Understand Company’s ISO (Quality and Environmental) management systems, policies, goals and initiatives, and meet the specific responsibilities within these areas
- Other duties per the Duties checklist and as assigned
- Strong organizational skills and attention to detail
- Excellent communication skills to interact positively with others
- Ability to multi-task and perform well under pressure
- Display energy and enthusiasm when working with customers and fellow Associates
- Dependable to always be on time and on schedule
- Able to lift frequently up to 25 lbs. and occasionally up to 50 lbs. Position also involves frequent bending, twisting, lifting and squatting and up to 8 hours per day on feet in a fast paced environment.
- Ensures that the guest service expectations, as set forth by the Company Handbook, are being met or exceeded
- Ensures Restaurant service staff is working as a cohesive unit to provide the highest level of quality and service as per the company standards
- Responsible for direct leadership, coaching and mentoring of the Restaurant service staff including Leads, bartenders, servers, food runners, and bussers, in their respective technical responsibilities
- Covers the Restaurant Lead’s day off by spending dedicated time and effort ensuring operations continue to meet expectations
- Assists the F&B Manager in the recruiting, interviewing and hiring of the restaurant service team
- Works with the Leads to ensure all new hire and continuous on the job training programs are being followed which includes cross training, proper use of Micros, menus, sanitation guidelines, and service standards in order to deliver an exceptional guest experience
- Responsible for managing labor costs according to the labor schedules provided by the F&B Manager
- Responsible for assisting the F&B Manager with the placing/receiving alcohol orders
- Ensures compliance with operational and Company standards, policies, and Federal, state, local laws and ordinances
- Maintain professional image, including sanitation and cleanliness, proper uniforms and appearance standards
- Understand company’s Health & Safety standards and the ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
- Assist the Kitchen Manager and Lead Cook in ensuring that the menu, which cannot be changed without Corporate F&B approval, and guest service expectations, as set forth by the Employee Handbook are being met or exceeded.
- Become a strong member of an efficient and highly motivated culinary team focused on surpassing expectations by presenting a positive, can-do attitude very day.
- Adhere to defined Company recipes and Safe Food Handling procedures in order to deliver an exceptional guest experience.
- Complete all required food and safety logs in a timely and efficient manner per Company procedures and Federal, State, and Local regulations
- Obtain ServSafe or State Food Handler Certification in accordance with F&B company policy
- Comply with time and attendance policies and be able to work a variety of day, night, weekend and holiday shifts as requested
- Understand Company’s ISO (Environmental & Quality) management systems, Health and Safety standards, policies, goals and initiatives and meet the specific responsibilities within these areas
- Adherence to Duties Checklist and other duties as assigned
- Promptly greet guests as they are seated providing required food amenities in a timely manner according to Company procedures
- Communicate in a timely and efficient manner with Servers and Hosts regarding guest needs and table availability to ensure extraordinary service
- Ensure alcoholic/non-alcoholic beverages are served in accordance with Federal, State, Local regulations and Company procedures
- Assist servers as needed to provide exceptional guest service
- Thoroughly and professionally complete daily and weekly cleaning tasks
- Understand Company ISO (Environmental and Quality) management systems, Health and Safety standards, policies, goals and initiatives and meet the specific responsibilities within these areas
- Other duties per Duties Checklist and as requested- this position supports Hosts, Beverage station, Expo, and our Servers
Host
We are seeking an enthusiastic and professional Host to join our team at Jordan Pond House. The ideal candidate will thrive in a fast-paced, high-volume environment, with a strong focus on providing an excellent guest experience. As a Host, you will play a key role in managing guest flow, ensuring smooth seating arrangements, and maintaining communication with both guests and the front-of-house team. The expectation is to provide exemplary customer service to all guests by being proficient in all aspects of FOH operations. Each restaurant associate will be trained in all FOH positions and can be expected to perform distinct roles on any given day to fulfill the needs of the operation. This position offers the opportunity to earn a share in the tip pool.
Key Responsibilities:
Qualifications:
Why You'll Love about Working at Jordan Pond House:
Public Area Attendant
Overview:
Jordan Pond House is looking for a dedicated Public Area Attendant to help maintain our beautiful property, providing a welcoming and pristine environment for our guests. This position requires attention to detail, a strong work ethic, and the ability to work independently and as part of a team. The ideal candidate will have a passion for cleanliness, organization, and guest service in a scenic outdoor setting.
Key Responsibilities:
Qualifications:
Why you'll love working at Jordan Pond House:
Kitchen Lead
Summary of Position:
Responsible and accountable for leading the culinary team to execute the restaurant menu, as documented by the Company, to the highest quality standards. Also responsible for completing kitchen performance, quality, health, and safety documentation as required by the Company. Will work closely with the Executive Chef and Restaurant Management to ensure the entire F&B department is working as a cohesive team.
Responsibilities:
Position Requirements:
Knowledge and Experience:
Education:
High School Diploma
Experience:
Minimum 3 (three) years F&B Management experience
POS experience
ServeSafe certification required
Housing & Activities Coordinator
Title: Housing & Activities Coordinator
Reports To: General Manager
Department: Employee Services
Summary of Position
Responsible for the effective and timely coordination and communication of all employee housing assignments at sites controlled or owned by the Company to ensure efficient and effective rooming arrangements for all employees. Also responsible for the coordination and implementation of employee activities.
Duties and Responsibilities
Position Requirements
Knowledge and Experience
Education:
High school diploma or equivalent
Experience:
Minimum 2 years customer service or employee relations experience
Supervisory experience preferred
Resort/National Park experience preferred
Employee Shuttle Driver
Summary of Position: Responsible for transporting employees between the Company’s properties and stop areas in a safe manner according to the Company Driver Agreement Policy.
Responsibilities:
● Transport employees between the Company’s properties and designated stop areas in a safe and efficient manner
● Provides highest level of customer service and give assistance if necessary
● Be knowledgeable and helpful to passengers and guests as to schedules and services
● Strictly follow Company’s lost and found program
● Ensure vehicle is clean, fueled, and in safe working condition, noting any issues to Manager; performs pre & post shift vehicle inspections using Company inspection Forms and Vehicle Logs
● Understand company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas.
● Adherence to associated Duties Checklist and other related duties as assigned Position Requirements
● Superior customer services skills, strong communication skills and a team player
● Work a variety of day, night, weekend, and holiday shifts
● Safety oriented paying attention to all traffic rules and Company Driver Agreement Policy
● Provide a clean driving record on a MVR background check
● Pass a pre-employment drug screen
Knowledge and Experience
Education: High School Diploma or equivalent required Valid CDL license, Class B with passenger endorsement and Medical Card
Experience: Six (6) months in a hotel/resort setting preferred Resort/ National Park Concession experience preferred
Warehouse Associate
Summary of Position:
Responsible for receiving, tagging and maintaining retail inventory and storage for the Company’s stores to ensure that they operate efficiently and with the highest level of customer service. Maintain the warehouse in an organized and clean manner.
Responsibilities:
Position Requirements:
Knowledge and Experience:
Education:
High School Diploma or equivalent required
Retail Associate
This job starts in late April or May and runs through November. Short date applicants are welcome from August-November. Thank you!
Responsibilities:
Position Requirements:
Education and Experience:
Education:
High school diploma or equivalent
Experience:
Demonstrated ability to handle general math
Minimum 1 year retail sales experience preferred
Minimum 1 year experience with POS systems preferred
Restaurant Manager
Summary of Position:
Responsible and accountable for ensuring all restaurant staff is trained in proper service techniques and sanitation guidelines. Also responsible for coaching and mentoring all direct reports to ensure effective employee development.
Line Cook
Busser
Dishwasher
● Adhere to the Company’s dishwashing procedures to ensure that all expectations regarding the cleaning, sanitizing and storing of dishware and utensils are met
● Work closely as a team with back of house kitchen staff to ensure that all kitchenware is cleaned in a timely, safe and efficient manner
● Organize items as they are cleaned, restock areas where items are stored
● Maintain cleanliness of work station, kitchen and food storage areas
● Complete daily and weekly cleaning assignments with a variety of guest questions and requests
● Follow all procedures outlined in department and health and safety manuals in accordance with company policies and follow proper use and storage of chemicals used to clean kitchen items
● Understand Company ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
● Work as a busser, assuming all duties of that position, when not otherwise scheduled in the kitchen
● Other duties per Duties Checklist and as requested
How to Apply
We have an online application - it will be very helpful to have detailed information (education and work history - dates, contact information, addresses, etc) when you are ready to complete an application.
Please begin the process by clicking the APPLY HERE button below to review our JOB LIST. You will see a list of our available positions. By clicking on a position title you will view the job description and you will have the opportunity to click on a link to apply for the position.
Please email with any questions.
We are an Equal Opportunity Employer.
Contact Info
- Madie Reeder
- mreeder@goexplorus.com
- jordanpondhouse.com
