Current Job dates:
Currently recruiting for the season that runs from April 1st, 2025 to October 31st, 2025.
- Provides sales support for company products; help with dispatching transportation, brochure distribution, collection of payments, maintaining sales records, and soliciting feedback on tour quality
- Establishes a warm, welcoming, and friendly relationship with guests
- Performs the initial screening procedure to determine participant eligibility
- Work closely with tour site to coordinate ship counts and tour allocations
- Remains in constant radio and/or cell phone contact with tour site
- Clearly communicate the problems that may arise due to natural and logistic
challenges to cruise line personnel and guests - Work closely with cruise line and transportation company personnel to ensure a
cooperative and positive working environment -
Pre-Trip Inspection: Conduct thorough pre-trip inspections of the vehicle and report any maintenance concerns.
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Guest Interaction: Greet guests warmly and provide excellent customer service, ensuring a positive experience.
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Safety Procedures: Perform a pre-departure safety speech, explaining safety protocols and ensuring passengers are informed.
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Safe Driving: Adhere to all traffic laws and safety procedures while driving.
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Narration: Offer guided narration on the local area, history, and points of interest during the drive.
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Vehicle Maintenance: Assist with daily and weekly vehicle maintenance, including routine cleaning.
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Vehicle Cleaning: Ensure the vehicle is clean both inside and outside on a daily basis.
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Flexible Schedule: Be prepared to work in a fast-paced, dynamic environment with a flexible schedule.
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Private Tours: Potential to conduct private tours at designated sites (training provided).
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Clean Driving Record: Required for safety and insurance purposes.
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Age: Must be at least 21 years old.
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DOT Physical: Must be able to obtain and pass a DOT physical.
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Driving Duration: Ability to drive safely for multiple hours.
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Guest Assistance: Aid guests in boarding and unloading from the vehicle.
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Outdoor Comfort: Ability to work outside in various weather conditions and drive in them.
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Lifting: Must be able to assist with loading walkers and wheelchairs and lift up to 50 pounds when necessary.
- Responsible for supervision of zip course operations
- Ensures all course operations are conducted in accordance with company’s safety standards
- Ensures all tours are operated in timely manner and in accordance with operational procedures
- Responsible for conducting daily and weekly course inspections
- Monitors and supervises all participant groups when the course is in operation
- Certified to assist in training staff at all levels
- Certified in all skills required of a lead guide
- Ensures that all required documentation of course operations is maintained and regularly updated
- Assists in maintaining documentation of the usage of all course equipment
- Conducts tours in the time allotted with adherence to quality standards
- Responsible for assisting in the progress and safety of a participating group
- Must be able to complete an inspection of all course components and of all course gear
- Must be able to fit harnesses and helmets correctly as well as supervise the use of all personal and group safety equipment
- Must be able to assist in a Participant Orientation Session and evaluate potential group risks
- Assist with course maintenance efforts as required
- Must be able to life 50+ pounds
- Monitor tour site for any potential danger to guests or staff. Respond to any hazardous situation according to established guidelines.
- Guide visitors throughout entire kart expedition tour.
- Maintain daily logs--tour report summaries.
- Assist in daily opening and closing of tour site.
- Transport visitors to and from the tour sight in a safe and professional manner.
- Maintain radio communication with Lead Guide and/or site manager and Dock throughout tour using established radio procedures.
- Daily cleaning of all gear used for tours.
- Stocking and/or selling retail items.
- Fueling, washing, checking oil in, and putting air in tires for the karts
- Digital camera skills for shooting outdoors in varying weather and lighting
- Ability to achieve action shots in variable lighting conditions
- Care for cameras keeping clean and dry in dusty and wet environments
- Basic photo editing and ability to sell photos
- Help with tour and retail operations when available
- Tour Coordination: Manage the flow of multiple tours and departures, sometimes from different ships, ensuring all operations run smoothly at multiple docks.
- Customer Interaction: Build and maintain positive relationships with customers, cruise line representatives, and other tour companies to ensure a seamless experience for all guests.
- Safety Briefings: Provide pre-tour safety instructions to groups of passengers, ensuring all guests are informed and ready for their experience.
- Communication: Stay in regular contact with cruise lines, transfer companies, and tour participants, communicating any delays or operational issues, such as weather challenges.
- Record Keeping: Accurately track daily ship counts and any other pertinent operational data.
- Collaboration: Work closely with operational teams to coordinate tour capacity, ship counts, and daily scheduling needs.
- Invoicing and Settlements: Ensure that invoicing and settlements for all tours are processed accurately and in a timely manner.
- Tour Quality: Monitor the quality of tours and report any issues or suggestions for improvement to the supervisor.
- Training: Completion of company-specific training is required.
- Professional Appearance: Adhere to the company uniform policy and maintain a professional appearance.
- Team Collaboration: Ability to communicate effectively and collaborate as part of a dynamic team.
- Punctuality: Demonstrate reliability and respond quickly to communications without disrupting the guest experience.
- Ability to stand and walk for extended periods of time.
- Capability to work long hours and irregular shifts, often in a fast-paced environment.
- Tour Coordination: Oversee and manage the scheduling and execution of daily tour departures. Ensure that all tours run smoothly and on time, maintaining high standards of quality and customer satisfaction.
- Team Leadership: Supervise and mentor dock staff, providing guidance and support to ensure smooth operations and effective customer service.
- Collaboration with Transportation: Work closely with transportation companies to coordinate ship counts, tour allocations, and logistics, ensuring efficient tour scheduling and departure management.
- Schedule Preparation: Prepare and manage daily schedules for tour departures, ensuring that all groups are accounted for, and departures are timely.
- Financial Management: Ensure accurate and timely processing of tour settlements and invoicing for each cruise ship, including verifying the completion of services provided and coordinating financial records.
- Relationship Management: Cultivate and maintain strong, professional relationships with cruise line personnel, transportation companies, and other partners to ensure seamless coordination of services.
- Quality Control: Monitor the quality of services provided to customers and identify areas for improvement. Implement strategies for enhancing the guest experience and tour operations.
- Problem-Solving: Address any operational or customer issues that arise during daily operations and take proactive steps to resolve them in a timely manner.
- Experience: A background in tourism operations, particularly in coordinating tours or managing dock services, is required. Experience in a leadership or supervisory role is preferred.
- Customer Service: Excellent interpersonal and communication skills with a strong focus on customer satisfaction.
- Leadership: Proven ability to manage and lead a team, with strong decision-making and problem-solving skills.
- Organizational Skills: Ability to manage multiple tasks simultaneously, prioritize responsibilities, and ensure timely execution of tour departures.
- Flexibility: Ability to adapt to changing schedules and conditions, especially when working with cruise lines, transportation, and tour groups.
- Ability to stand or walk for extended periods of time.
- Ability to work long hours, including weekends and holidays, in a fast-paced, sometimes high-pressure environment.
- Ability to work outdoors in varying weather conditions and adapt accordingly.
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Pre-Trip Inspection: Conduct thorough pre-trip inspections of the vehicle and report any maintenance concerns.
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Guest Interaction: Greet guests warmly and provide excellent customer service, ensuring a positive experience.
-
Safety Procedures: Perform a pre-departure safety speech, explaining safety protocols and ensuring passengers are informed.
-
Safe Driving: Adhere to all traffic laws and safety procedures while driving.
-
Narration: Offer guided narration on the local area, history, and points of interest during the drive.
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Vehicle Maintenance: Assist with daily and weekly vehicle maintenance, including routine cleaning.
-
Vehicle Cleaning: Ensure the vehicle is clean both inside and outside on a daily basis.
-
Flexible Schedule: Be prepared to work in a fast-paced, dynamic environment with a flexible schedule.
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Private Tours: Potential to conduct private tours at designated sites (training provided).
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Clean Driving Record: Required for safety and insurance purposes.
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Age: Must be at least 21 years old.
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DOT Physical: Must be able to obtain and pass a DOT physical.
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Driving Duration: Ability to drive safely for multiple hours.
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Guest Assistance: Aid guests in boarding and unloading from the vehicle.
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Outdoor Comfort: Ability to work outside in various weather conditions and drive in them.
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Lifting: Must be able to assist with loading walkers and wheelchairs and lift up to 50 pounds when necessary.
- Ensures guests are greeted with warm welcome and provide excellent customer service
- Performs a pre-use safety inspection for all Unimog systems
- Always follows traffic rules and follows safety procedures while driving
- Helps performing daily and weekly vehicle maintenance and repairs/fix small malfunctions
- Cleans the vehicle(s) daily
- Responsible for supervision of zip course and walking tour operations
- Ensures all course operations are conducted in accordance with company’s safety standards
- Ensures all tours are operated in timely manner and in accordance with operational procedures
- Responsible for conducting daily and weekly course inspections
- Monitors and supervises all participant groups when the course is in operation
- Qualified to assist in training staff at all levels
- Ensures that all required documentation of course operations is maintained and regularly updated
- Assists in maintaining documentation of the usage of all course equipment
- Conduct tours in the time allotted with adherence to quality standards
- Lead guests into the rainforest and provide a guided tour of the flora, fauna, and human history of Southeast Alaska
- Effectively manage groups while in the field, assessing guest safety and wellbeing
- Adhere to all ethical wildlife viewing practices
- Help guest in finding gift items in the store and escort guests back to their bus for return trip to ship
- Must become very knowledgeable about the tours and the timing of the tours
- Responsible for all bus and van transfers
- Responsible for reporting any changes of departures to the supervisor on duty
- Assists with call-outs and communicates with ground support
- Assists the gift store and photo counter as needed
- Adheres to all company standards of safety, security and confidentiality
- Other duties as assigned
- Conducts tours in the time allotted with adherence to quality standards
- Responsible for assisting in the progress and safety of a participating group
- Must be able to complete an inspection of all course components and of all course gear
- Must be able to fit harnesses and helmets correctly as well as supervise the use of all personal and group safety equipment
- Must be able to assist in a Participant Orientation Session and evaluate potential group risks
- Assist with course maintenance efforts as required
- Must be able to life 50+ pounds
- Photograph guests as they ride the zipline
- Be comfortable working at heights of 40 ft. above ground
- Have experience with a digital camera
- Do some basic editing and selling of photographs
- As needed, work with the marketing team to capture content for advertising efforts
- Help around store maintaining inventory, selling, and cleaning
- Lead and supervise a team of baristas and other coffee shop staff.
- Assist the manager in scheduling employee shifts to ensure proper coverage and compliance with labor laws.
- Train new staff and provide ongoing coaching to ensure high performance.
- Assist the manager in performance evaluations and provide constructive feedback to team members.
- Deliver quality customer service to all guests, maintaining the philosophy that the guest comes first, by discovering and responding to customer needs.
- Address and resolve customer complaints or concerns promptly and professionally.
- Monitor customer satisfaction and suggest improvements to enhance the customer experience.
- Approaches each guest interaction with our company's mission and values in mind and a positive attitude.
- Ensure smooth day-to-day operations, including opening and closing duties.
- Oversee preparation and presentation of coffee, food, and beverages to maintain quality and consistency.
- Monitor workflow and delegate tasks to optimize productivity during busy periods.
- Enforce health and safety regulations to maintain a clean and safe work environment.
- Monitor inventory levels and place orders to ensure stock availability without over-ordering.
- Track waste and implement measures to minimize loss.
- Receive and organize deliveries, ensuring proper storage and rotation of products.
- Handle cash management, including counting tills, making bank deposits, and reconciling discrepancies.
- Monitor sales performance and contribute ideas to increase revenue.
- Track and manage labor costs in alignment with budget expectations.
- Act as a role model for staff by demonstrating professionalism and a positive attitude.
- Communicate effectively with team members and management, ensuring transparency and collaboration.
- Address conflicts among staff professionally and mediate resolutions as necessary.
- Assist in implementing and promoting seasonal drinks, special offers, and events to drive sales.
- Ability to learn quickly.
- Working knowledge of MS Office and POS
- Ability to understand and carry out oral and written instructions and request clarification
- AK Food Handlers Card (required and submitted within first week of work).
- Strong interpersonal skills.
- Be a team player.
- Ability to build relationships.
- Be self-motivated.
- Organized.
- Professional appearance.
- Agrees and aligns with the vision and values of the company.
- Work extended hours on a varying schedule.
- Work long hours on your feet.
- Be able to lift up to 50lbs.
- Effective Communicator.
- High school diploma or GED.
- Lead/Supervisor Experience.
- Barista experience (minimum 1 year)
- Customer service experience in a retail or restaurant environment (minimum 6 months).
- Retail coffee shop experience.
- Proficient in point of sale (POS) systems.
- While performing the duties of this job, the employee is regularly required to stand and walk and will occasionally be required to do some lifting (up to 50 pounds).
- Provide outstanding customer service in the coffee shop, gift shop, and other assigned areas.
- Prepare and serve coffee, tea, specialty drinks, and food items according to company standards.
- Assist in the gift shop with customer inquiries, restocking, and retail sales.
- Maintain cleanliness and organization of all work areas, including the coffee shop and gift shop.
- Operate the point-of-sale system to process orders and transactions accurately.
- Follow health and safety regulations, including food handling, cleanliness standards, and workplace safety.
- Mix and serve alcoholic beverages, including cocktails, beer, and wine, according to recipes and company standards.
- Verify customer identification to ensure compliance with legal drinking age requirements.
- Maintain knowledge of bar inventory, drink recipes, and alcohol service protocols.
- Adhere to alcohol service laws and company policies to provide a safe environment for all customers.
- Work cohesively with team members to ensure smooth operations in all areas.
- Be adaptable and willing to shift between coffee shop, gift shop, and (for employees over 21) bar responsibilities as needed.
- Communicate effectively with coworkers and supervisors to complete tasks efficiently.
- Stay informed about coffee blends, brewing techniques, menu changes, and gift shop products.
- For employees over 21, maintain knowledge of bar operations, drink recipes, and alcohol safety standards.
- Demonstrate a passion for customer service and a willingness to learn and grow in all areas of the role.
- Prior experience in customer service, food and beverage, or retail is a plus but not required.
- For bartending responsibilities (21+), prior bartending experience or willingness to learn is preferred.
- Strong communication and interpersonal skills.
- Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
- Basic math skills for handling transactions and, for bartending, measuring drink ingredients.
- Must be at least 16 years old to work as a Barista.
- Must be at least 21 years old to perform bartending responsibilities.
- High school diploma or equivalent preferred.
- Food safety and alcohol service certifications (e.g., TABC, ServSafe) are a plus or will be provided as part of training for eligible employees.
- Ability to stand for long periods and perform repetitive tasks.
- Capability to lift and carry items up to 50 pounds, such as coffee bean bags, retail products, or bar supplies.
- Comfortable working in a fast-paced, high-pressure environment.
- Flexible availability, including mornings, evenings, weekends, and holidays.
- Willingness to assist in coffee shop, bar (if over 21), and gift shop areas as needed.
- Friendly and approachable demeanor.
- Team player with a proactive attitude.
- Passion for coffee, retail, bartending (if applicable), and providing excellent customer service.
- Employees under 21 will not be required to bartend but will focus on coffee shop and retail responsibilities.
- Employees over 21 will rotate between coffee shop, bar, and retail duties as needed.
- Carry out all duties with a strong commitment to excellent customer service
- Help guests with their store experience
- Assist zipline guests with zipline photos
- Become knowledgeable and proficient with Clover Point of Sales System
- Help store supervisor in maintaining inventory
- Maintain a clean and safe working environment
- Commit to Kawanti's Vision, Mission and Values (Safety, Respect, Quality and Excellence)
- Flexible schedule required
Juneau Zipline Operations
Dock Representative
Dock Reps are responsible for meeting and directing arriving/departing guests to their tour. Qualified employee must possess knowledge of the entire tour and be able to explain all the facts to guests. Applicants must have strong customer service orientation and understanding of financial transactions, as well as represent the company to cruise lines, groups, and individual customers.
Summary of Essential Job Functions
Driver Guide
As a Driver Guide, your primary responsibility will be the safe and timely transportation of guests. You will ensure guests have an enjoyable experience while providing informative narration and ensuring the vehicle's upkeep. This role requires commitment to safety, customer service, and maintaining a clean driving record. All applicants will need to pass a DOT physical and medical exam prior to starting. Training is provided to qualified candidates.
Essential Job Functions
Minimum Requirements
Physical Abilities Required
This position requires an individual who is safety-conscious, customer-oriented, and flexible to meet the varying demands of the job. If you enjoy providing tours, sharing local history, and interacting with guests, this is an excellent opportunity for you!
Operations Supervisor
The Operations Supervisor is responsible for the supervision of canopy course operations. This position requires strong understanding of and experience with canopy tour operations and training standards. Applicants must have risk management background. Qualified applicants will go through a training program and must pass written and on-the-job skill tests before hired.
Summary of Essential Job Functions
Zipline Guide - Juneau
A Zipline Guide is responsible for instructing and leading participant groups through our zipline course, working with a partner zipline guide. Applicants must have strong risk management and customer service skills. Qualified applicants will go through an extensive training program and must pass a written and on-the-job skill test and maintain those skills in a weekly skill test evaluation. Additional training is provided for any job functions as required.
Summary of essential job functions
Ketchikan Adventure Karts
Adventure Kart Guide
Guide visitors in a professional, courteous, and informative manner at Whipple Creek, while being responsible for the safety and wellbeing of guests during tour operations. This position is responsible for all duties associated with tours: guide, open and close of building, cleaning site and gear, and fueling karts.
Summary of Essential Job Functions
Requirements:
3-year MVR (Medical Vehicle Record) with no incidents exceeding 5 points within the 3-year time period
Adventure Karts Photographer
Work in a place of great beauty photographing guests enjoying the ride of a lifetime. Utilize your photo skills to capture fun action shots of guests as they ride up in their Karts then walk around the group and capture stills and portrait shots. Get to see many people through a day and be a part of their Alaskan dream. You will ride out in your own Kart being prepared to spend the day photographing guests and the beauty of the inside passage.
Job Requirements
Ketchikan Dock Operations
Dock Representative
As a Dock Representative, you will be responsible for providing excellent customer service to guests, especially those arriving from cruise ships or other tour groups. Your role will involve assisting customers, answering phones, offering in-depth knowledge about tours, and ensuring the smooth and safe operation of daily activities. You will be key in maintaining communication with cruise line staff, transfer companies, and operational teams while overseeing the logistics and coordination of tour departures.
Essential Job Functions
Minimum Requirements
Physical Abilities Required
Comfort working outdoors in variable weather conditions, so proper attire is necessary
Dock Representative Lead
Job Summary
The Lead Dock Representative is a key leadership position responsible for the coordination, planning, and management of daily tours and services provided to cruise lines and other customers. As the primary liaison between the company, cruise lines, and transportation companies, this role ensures smooth operations, quality service, and efficient communication. Applicants should have a solid background in the tourism industry and possess excellent customer service skills.
Essential Job Functions
Minimum Requirements
Physical Abilities Required
Driver Guide
As a Driver Guide, your primary responsibility will be the safe and timely transportation of guests. You will ensure guests have an enjoyable experience while providing informative narration and ensuring the vehicle's upkeep. This role requires commitment to safety, customer service, and maintaining a clean driving record. All applicants will need to pass a DOT physical and medical exam prior to starting. Training is provided to qualified candidates.
Essential Job Functions
Minimum Requirements
Physical Abilities Required
This position requires an individual who is safety-conscious, customer-oriented, and flexible to meet the varying demands of the job. If you enjoy providing tours, sharing local history, and interacting with guests, this is an excellent opportunity for you!
Ketchikan Sanctuary Guides
CDL Driver Guide
This position is $23.00/hour and up based on experience and qualifications. The CDL Driver Guide is responsible for the transportation of customers and crew in a safe and timely manner. Duties include a certain level of maintenance and cleaning. Commitment to safety, clean driving record, and Class B CDL License with passenger endorsement required, with automatic transmission and air brake restrictions lifted. Training provided for qualified applicants on how to drive our exciting Mercedes Unimogs (must be able to drive manual). Staff housing available and part-time available!
Summary of Essential Job Functions
Operations Supervisor
The Operations Supervisor is responsible for the supervision of canopy and trail operations. This position requires strong understanding of and experience with canopy tour operations and training standards. Applicants must have risk management background.
Summary of Essential Job Functions
Trail Guide
As an interpretive trail guide, you will be an educator and entertainer who can enthusiastically provide information to our guests about the flora, fauna, and history of the Alaska Rainforest Sanctuary and the surrounding Tongass National Forest. Trail guides are expected to lead professional, informative, and safe tours in a variety of environments. We are looking for candidates who want to share their passion for nature while providing incredible wildlife viewing opportunities to our guests.
Summary of Essential Job Functions
NOTE: Our tour season lasts from April through October, with the busiest months for trail guides taking place in July, August, and September. If you can only work for the latter half of the summer, please don't hesitate to apply; we are looking for some staff members to start in late June or July.
Transportation Coordinator
This transportation coordinator is responsible for all tour groups arriving back to their ship at the scheduled time by coordinating the boarding and departure of all guests from our Herring Cove site. This job requires an individual who is organized, prompt, can multi-task, and has high energy and enjoys working with the public. This person is the last point of contact with the tour guests and will be responsible for making sure their transfers go smoothly.
Summary of essential job functions
Zipline Guide - Ketchikan
A Zipline Guide is responsible for instructing and leading participant groups through our zipline course, working with a partner zipline guide. Applicants must have strong risk management and customer service skills. Qualified applicants will go through an extensive training program and must pass a written and on-the-job skill test and maintain those skills in a weekly skill test evaluation. Additional training is provided for any job functions as required.
Summary of essential job functions
Zipline Photographer
The photographer's primary function is to photograph zipline guests as they zip through one section of the course over the rainforest of Southeast Alaska. Applicants must be comfortable working outdoors, rain or shine, and possess customer service skills that allow them to entertain guests, work well with peers, and encourage photo sales.
Summary of Essential Job Functions
Ketchikan Sanctuary Service Hosts
Barista Supervisor
Job Summary
This position will contribute to the overall success of Alaska Rainforest Sanctuary at Kawanti Coffee, by embracing the culture valued by ARS. The Barista Supervisor will oversee the daily operations of the coffee shop, ensuring excellent customer service, efficient workflow, and adherence to company policies. This role involves supervising staff, managing inventory, maintaining a clean and welcoming environment, and supporting the manager in achieving sales and operational goals.
STAFF SUPERVISION:
CUSTOMER SERVICE:
OPERATIONS MANAGEMENT:
INVENTORY AND SUPPLIES:
FINANCIAL RESPONSIBILITIES:
LEADERSHIP AND COMMUNICATION:
EVENT AND SEASONAL PROMOTIONS:
REQUIRED CRITICAL SKILLS, TRAINING AND EDUCATION
when needed.
PREFERRED REQUIREMENTS
PHYSICAL REQUIREMENTS
Disclaimer:
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. Employees are subject to random and post-accident drug testing. Alaska is an At- Will State
Barista/Bartender
Job Summary:
The Barista/Bartender position will contribute to the overall success of Alaska Rainforest Sanctuary at Kawanti Coffee, by embracing the culture valued by ARS. The Barista is responsible for preparing and serving high-quality beverages and food in the coffee shop, as well as providing exceptional customer service in the gift shop. Employees over 21 years old will also be trained and scheduled to serve alcoholic beverages as bartenders. All employees are expected to maintain a clean, welcoming environment and work collaboratively to ensure smooth operations in all areas.
Key Responsibilities:
General Responsibilities (All Employees):
Bartending Responsibilities (Employees Over 21 Only):
Teamwork and Collaboration:
Knowledge and Passion for Coffee, Retail, and Alcohol (as applicable):
Qualifications:
Skills and Experience:
Age Requirements:
Education:
Physical Requirements:
Work Environment:
Preferred Qualities:
Note:
Retail Sales and Customer Service
The Retail Sales Clerk cordially greets the guests and helps them to find one of a kind souvenir to take home. Works at the cash register and uses the Clover Point of Sale software. Helps zipline guests at the photo counter with their zipline photos. Helps maintain the guest areas including restrooms as well as the general shopping areas. Applicants must have an outgoing personality and good customer service skills, be comfortable with handling cash and be able to understand POS system.
Summary of essential job functions
How to Apply
Please apply online. For more information about what the experiences we offer please visit our website at kawanti.com/careers!
Contact Info
- hiring@kawanti.com
- (907) 228-4610
- www.kawanti.com
