Operations Manager

The Operations Manager plans and directs operations and improves productivity and efficiency by coordinating the daily operations of Alaska Amphibious Tours and Alaska Hummer Adventures.

Responsibilities include:

• Coordination, management, and monitoring of the workings of the Ketchikan Duck Tour & Hummer Tours; financial review of statements and data to improve profitability; prepare and control operational budgets; monitor inventory, plan effective strategies for the well-being of the company.

• Improve processes and policies in support of organizational goals; formulate and implement departmental and organizational policies and procedures to maximize output; monitor adherence to rules, regulations, and procedures. 

• Human Resources- organize recruitment and placement of required staff and 2025 crew; delegate tasks and accountabilities; establish work schedules; supervise staff, monitor and evaluate performance.

• Communications- monitor, manage, and improve the efficiency of support services such as IT, HR, accounts, and finance.

• Sales, Marketing, and Customer Service- plan and support sales and marketing activities.

• Strategic Input- liaison with top management; assist in the development of strategic plans for operational activity; implement and manage operational plans.

• Familiarity with Humanity- an employee scheduling software;  Fareharbor reservation system; and Quickbooks accounting software.

Preferred Education & Experience

• College degree in business administration, commerce, and management

• Industry-relevant experience

• Knowledge and experience in organizational effectiveness and operations management

• Knowledge of business and management principles and practices

• Knowledge of financial and accounting principles and practices

• Knowledge of human resources principles and practices

• Knowledge of project management principles and practices

• Information technology skills

Key Competencies

• Critical thinking and problem-solving skills

• Planning and organizing

• Leadership and decision-making skills

• Communication skills

• Delegation

• Teamwork

• Negotiation

• Conflict resolution

• Adaptability

• Stress tolerance