Assistant Housekeeping Manager

Job Title: Assistant Housekeeping Manager 

Report To: Head of Housekeeping 

Department: Housekeeping 

Type: Fulltime Year-round  

Wage: $24-$29per hour based on experience  

Benefits: Healthcare | Dental | Vision | PTO (Paid Time Off) | HSA (Health Savings Account) Match | 401k Match | On hill Perks f or employees and their families | Employee housing available for rent

Company Overview:  

Lutsen Mountains is a part of Midwest Family Ski Resorts, a multi-generational family-owned and operated mountain resort with 3 of the oldest and largest resorts in Minnesota, Wisconsin, and Michigan. Our company culture reflects family focused values due to our family ownership, our management team, and our guests, who are primarily Midwest families. We rely on team members who are excited about taking ownership of their role, adapting to change, and working collaboratively with our family of team members. 

Role Overview: 

Lutsen Mountains is seeking a highly motivated and experienced Assistant Housekeeping Manager to support our Head of Housekeeping in overseeing our daily operations. The ideal candidate will have a keen attention to detail, strong leadership skills, and the ability to motivate and manage a team of housekeepers. 

Responsibilities: 

Supervisory:  

• Assist in training, and scheduling of housekeeping staff including housekeepers, runners, and laundry personnel.  

• Assign tasks and manage daily work schedules based on guest occupancy.  

• Work with the Head of housekeeping to address employee concerns and performance issues. 

• Hold staff accountable for their quality of work and use the established process to track patterns of which teams consistently need to re-enter rooms as a tool for improving their job performance and productivity  

Quality Control:  

• Regularly inspect guest rooms and public areas to ensure compliance with cleanliness standards.  

• Identify and report maintenance issues to the appropriate department.  

• Monitor guest feedback and implement corrective actions where necessary. 

• Work with Front Desk for any guest needs regarding check-in times or guest requests. 

• Work with Head of Housekeeping to manage inventory of cleaning supplies and equipment, including requisitions for restocking. 

General:  

• Perform administrative tasks as assigned 

• Collaborate with other departments to ensure facilities are maintained to high standards. 

• Transport and carry cleaning supplies including housekeeping cart, vacuum and sanitizers to/from various resort and outlying areas.  

• Clean hotel units, common areas, restrooms, hallways, lounges, and corridors; restock supplies. 

• Respond to room calls.  

• Help to maintain resort and common areas including shoveling, and garbage pick-up. 

• All other duties as assigned 

Qualifications 

• High School Diploma or GED Equivalent preferred  

• 1-3 years of housekeeping, guest service or hospitality management experience preferred   

• Must be able to communicate fluently in English, bilingual a plus  

• Strong leadership and supervisory skills  

• Excellent communication and interpersonal skills  

• Attention to detail and ability to maintain high standards of cleanliness  

• Ability to work independently and as part of a team  

• Basic computer proficiency 

• Ability to lift/carry up to 50 lbs. 

• Flexibility to work evenings, weekends and holidays required and willingness to flex up or down in scheduled work hours (based on business needs) 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed. In addition, as we are a recreational business, availability on peak holiday timeframes and weekends is required.