Current Job dates:
Currently recruiting for the season that runs from March 8th, 2025 to October 12th, 2025.
- Treat every guest like family! Being friendly and knowledgeable about Major Marine Tours and packages, and also going above and beyond, sharing more information like historical landmarks, hiking recommendations, dinner recommendations, etc. Truly engaged conversations are vital to maintaining the #1 rated tour operator on Trip Advisor.
- Safety before profit - We want each guest to know and trust our brand's commitment to safety. Safety is our number one priority at Major Marine Tours.
- Conscious commitment to the environment. We will use online programs and reporting whenever possible, to minimize our contribution to the waste cycle. Team members are expected to run and gather daily reports via Excel.
- High school diploma or higher and at least 18 years of age.
- Knowledge of Gmail, Google Sheets/Excel, and general PC Operating Systems.
- Available to work Mid May- Early September (beginning and end dates will be determined upon hire).
- Confident verbiage and patient temperament. Previous customer service experience is encouraged.
- Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true.
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Conduct all activities and decisions according to our five guiding principles:
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Assist guests while boarding or disembarking from company vehicles, and with the handling of their luggage
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Use safe driving techniques and follow all local, state and federal laws while operating company vehicles.
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Gain an understanding and follow all DOT regulations and company policies. This includes conducting pre and post trip inspections and completing all the required paperwork
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Cleaning the interior and exterior of buses on a regular basis
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Other responsibilities may be assigned as needed
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Must be at least 21 years of age by May 1, 2024
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A clean driving record
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Ability to obtain a Department of Transportation medical card
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Be willing to submit to pre-employment, random, post accident, and just cause drug and alcohol testing
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Demonstrate good communication skills - both written and verbal
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Be able to regularly lift and move a minimum of 50 pounds
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Successfully complete a training program
- Customer service - Knowledge of principles and processes for providing exceptional customer service
- Communication - Professional and active communication with guests and coworkers
- Active listening - Full attention to guests' needs by listening to what others are saying, understanding multiple points-of-view, asking questions when appropriate, and problem-solving.
- Detail oriented - Ability to produce quality work in a face-paced environment.
- This is a seasonal position
- Pay structure: DOE
- High school diploma or higher and at least 18 years of age.
- Available to work mid-April to late September (beginning and end dates will be determined upon hire).
- Alaska state food handlers permit
- Confident verbiage and patient temperament. Previous customer service experience is encouraged.
- Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true.
- Customer service - Knowledge of principles and processes for providing exceptional customer service.
- Communication - Professional use of multiple methods of communication effectively, including in-person, over the telephone, or email.
- Active listening - Full attention to guests' needs by listening to what others are saying, understanding multiple points-of-view, asking questions when appropriate, and problem-solving.
- Computer Systems - Basic understanding and comfortability with modern computer systems, Microsoft Word, and POS systems.
- Detail oriented - Ability to produce quality work in a face-paced environment.
- This is a seasonal position
- Pay structure: DOE
- Opportunities for full-time status and benefits after 6 months of continued employment.
- High school diploma or higher and at least 18 years of age.
- Available to work mid-April to late September (beginning and end dates will be determined upon hire).
- Confident verbiage and patient temperament. Previous customer service experience is encouraged.
- Able to handle guests' luggage.
- Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true.
- Besides the general combination of customer service, product knowledge, and sales enthusiasm that is expected from all front desk agents, please feel free to include your special interests (accounting, sales, marketing, hospitality, preferential to mornings or evenings, etc).
- Removing and collecting linens for laundering and transporting them to designated areas
- Cleaning carpets, furniture, and rugs with a vacuum cleaner
- Dusting furniture and equipment
- Cleaning tiled bathroom floors, showers and toilets
- Using safe cleaning chemical-based products to clean tubs, sinks, countertops, mirrors, toilets, door panels, and shower curtains
- Launder all soiled guest linens
- Fold, stack and organize all laundered guest linens
- Demonstrate a high level of guest service, by responding and taking appropriate action to resolve concerns and complaints of guests
- Ability to move a 50+lb cart
- Well groomed and on time for work
- Ability to work well with a team in a fast-paced environment
- Good communication skills to relay information to and from management
- Have a friendly and positive disposition
- Ability to read and write the English language
- Housekeepers serve as a representative of our company and must display courtesy, respect, tact and discretion in all interactions with other employees, owners, guests and members of the local community
- This is a seasonal position
- Pay structure: DOE
- At least 18 years of age.
- Available to work mid-April to late September (beginning and end dates will be determined upon hire).
- Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true..
- Customer service - Knowledge of principles and processes for providing exceptional customer service
- Communication - Professional use of multiple methods of communication effectively, including in-person, over the telephone, or email.
- Active listening - Full attention to guests' needs by listening to what others are saying, understanding multiple points-of-view, asking questions when appropriate, and problem-solving.
- Computer Systems - Basic understanding and comfortability with modern computer systems, Microsoft Word, and POS systems.
- Detail-oriented - Ability to produce quality work in a face-paced environment.
- This is a seasonal position
- Pay structure: DOE
- Opportunities for full-time status and benefits after 6 months of continued employment.
- High school diploma or higher and at least 18 years of age.
- Work 11pm-7am 5 nights a week
- Available to work mid-April to late September (beginning and end dates will be determined upon hire).
- Confident verbiage and patient temperament. Previous customer service experience is encouraged.
- Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true.
- Customer service - Knowledge of principles and processes for providing exceptional customer service
- Communication - Professional and active communication with guests and coworkers
- Active listening - Full attention to guests' needs by listening to what others are saying, understanding multiple points-of-view, asking questions when appropriate, and problem-solving.
- Detail oriented - Ability to produce quality work in a face-paced environment.
- This is a seasonal position
- Pay structure: DOE
- High school diploma or higher and at least 18 years of age.
- Available to work mid-April to late September (beginning and end dates will be determined upon hire).
- Alaska state food handlers permit
- Confident verbiage and patient temperament. Previous customer service experience is encouraged.
- Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true.
- Customer service - Knowledge of principles and processes for providing exceptional customer service.
- Communication - Professional use of multiple methods of communication effectively, including in-person, over the telephone, or email.
- Active listening - Full attention to guests' needs by listening to what others are saying, understanding multiple points-of-view, asking questions when appropriate, and problem-solving.
- Computer Systems - Basic understanding and comfortability with modern computer systems, Microsoft Word, and POS systems.
- Detail oriented - Ability to produce quality work in a face-paced environment.
- This is a seasonal position
- Pay structure: DOE
- Opportunities for full-time status and benefits after 6 months of continued employment.
- High school diploma or higher and at least 18 years of age.
- Available to work mid-April to late September (beginning and end dates will be determined upon hire).
- Confident verbiage and patient temperament. Previous customer service experience is encouraged.
- Able to handle guests' luggage.
- Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true.
- Besides the general combination of customer service, product knowledge, and sales enthusiasm that is expected from all front desk agents, please feel free to include your special interests (accounting, sales, marketing, hospitality, preferential to mornings or evenings, etc).
- Removing and collecting linens for laundering and transporting them to designated areas
- Cleaning carpets, furniture, and rugs with a vacuum cleaner
- Dusting furniture and equipment
- Cleaning tiled bathroom floors, showers and toilets
- Using safe cleaning chemical-based products to clean tubs, sinks, countertops, mirrors, toilets, door panels, and shower curtains
- Launder all soiled guest linens
- Fold, stack and organize all laundered guest linens
- Demonstrate a high level of guest service, by responding and taking appropriate action to resolve concerns and complaints of guests
- Ability to move a 50+lb cart
- Well groomed and on time for work
- Ability to work well with a team in a fast-paced environment
- Good communication skills to relay information to and from management
- Have a friendly and positive disposition
- Ability to read and write the English language
- Housekeepers serve as a representative of our company and must display courtesy, respect, tact and discretion in all interactions with other employees, owners, guests and members of the local community
- This is a seasonal position
- Pay structure: DOE
- At least 18 years of age.
- Available to work mid-April to late September (beginning and end dates will be determined upon hire).
- Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true..
- Customer service - Knowledge of principles and processes for providing exceptional customer service
- Communication - Professional use of multiple methods of communication effectively, including in-person, over the telephone, or email.
- Active listening - Full attention to guests' needs by listening to what others are saying, understanding multiple points-of-view, asking questions when appropriate, and problem-solving.
- Computer Systems - Basic understanding and comfortability with modern computer systems, Microsoft Word, and POS systems.
- Detail-oriented - Ability to produce quality work in a face-paced environment.
- This is a seasonal position
- Pay structure: DOE
- Opportunities for full-time status and benefits after 6 months of continued employment.
- High school diploma or higher and at least 18 years of age.
- Work 11pm-7am 5 nights a week
- Available to work mid-April to late September (beginning and end dates will be determined upon hire).
- Confident verbiage and patient temperament. Previous customer service experience is encouraged.
- Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true.
- Possess a current CPR certificate and First Aid card. This is a prerequisite; Certification must be in hand upon arrival.
- Be willing to submit to pre-employment, random, post-accident, and for cause drug and alcohol testing.
- All applicants for the deckhand positions must be United States citizens. This is required by law under the Jones Act
- Employees are regularly required to lift and move a minimum of 60lbs, sit, stand, walk, see, talk and hear. Frequently they will need to climb or balance, stoop, kneel, crouch or crawl. Employees must be able to work in harsh weather conditions for long hours on a variable schedule.
- Must be at least 21 yrs old.
- Be able to serve alcoholic beverages, handle, prep, and cook food (Will Need to obtain a current TAP certification in Alaska)
- Must be able to adapt to a wide range of schedule changes based on vessel deployment.
- Problem-solving and the ability to work well with others as a team!
- Conduct all activities and decisions according to the five guiding principles of Major Marine Tours.
- Through training and leadership, gain an understanding of systems and maintenance needs for all vessels in order to ensure safety of passengers, and minimize downtime for the boats. Deckhands will report to a designated station for drills and/or actual emergencies and are expected to be familiar with all safety equipment and operations onboard the vessel.
- Gain an understanding of pertinent Coast Guard regulations and company policy. Integrate routine compliance into all aspects of delivering quality tours. Complete all related paperwork in a professional, accurate, consistent and timely manner. Be physically on-site and mentally prepared to work as scheduled by the management team.
- Work with the operations team, dock representative, and others to facilitate safe boarding and disembarkation, and smooth transitions during all phases of tours and transfers.
- Handle lines under the direction of the Captain.
- Work with other crew to maintain appropriate inventory on-board
- Staff the galley and assist passengers with beverage and/or food service. Maintain accountability for the vessel’s cash till.
- Maintain cleanliness of vessel; including inside space, outer decks, heads, and galley areas.
- Gain an understanding of tour routes and information provided by Major Marine Tours. Actively engage passengers in conversation (“assertive friendliness”) during all phases of contact during a tour.
- Work with management to quickly assess situations and work with the operations team to relay information via proper channels in the event of circumstances out of the norm (tour deviations, passenger incidents or injuries, etc.).
- Strive to represent Major Marine Tours in a professional and friendly manner whenever interfacing with passengers or community members.
- All deckhands are expected to help in all aspects of a tour. Each deckhand on a given day will have different responsibilities.
- All crew will need to assist seasick passengers in a respectful manner.
Customer Service - Major Marine Tours
Reservations & Ticketing Agent
Seward-based Office Agents interact with customers in person and on the telephone to provide the finest customer service and information on Major Marine Tours. Our primary focus is hospitality; as customer service agents we proudly operate as the face of the company as well as the first impression for our guests. Agents are responsible for managing online, telephone, and ticketing sales, plus ensuring that the boarding process is as prompt and smooth as possible for each of our daily tours.
Steps of Service:
Application Requirements:
Besides the general combination of customer service, product knowledge, and sales enthusiasm that is expected from all agents, please feel free to include your special interests (inventory, marketing, preferential to mornings or evenings, etc).
Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.
Shuttle Driver
Major Marine Tours is seeking drivers that demonstrate a positive, team-oriented attitude with the goal to achieve quality customer service. Drives will be providing a safe, friendly and timely daily shuttle service on designated routes around Seward.
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Responsibilities:
Minimum Qualifications: Applicants must meet the following criteria to be considered for a shuttle position
Gateway Hotel
Breakfast Attendant
Breakfast attendants at the Seward Gateway Hotel are expected to maintain a clean, sanitized, and orderly breakfast area. This position will heat, stock, and serve prepared breakfast items, as well as ensure items are fully stocked during breakfast time. They will also be in charge of cleaning the kitchen, and preparing anything necessary for the following day. In addition to these duties, the breakfast attendants will be expected to greet and engage with guests in a friendly manner.
Qualified candidate will exemplify the following knowledge, skills, and abilities:
Other Information
Application Requirements:
Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.
Front Desk Agent
Our Gateway Hotel front desk agents will interact with guests in person, during check in, as well as on the phone or email for advanced reservations or inquiries. This position is the main point of contact through all departments in the hotel; they will contact housekeeping or maintenance staff when guests report issues or concerns. In addition to providing information on the hotel itself and tours with Major Marine, front desk agents are expected to interact with guests in a friendly, helpful manner in all aspects. Many guest appreciate our agents sharing more information like historical landmarks, hiking recommendations, dinner recommendations, etc. Other duties may be assigned by management as well.
Qualified candidate will exemplify the following knowledge, skills, and abilities:
Other Information
Application Requirements:
Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.
Housekeeper
Housekeepers perform a combination of cleaning duties to maintain guest rooms and/or public areas in a clean and orderly manner. Laundry attendants wash, fold and restock all guest linen processed by the housekeeping team daily. Both positions require the ability to work in a fast paced environment and be on your feet for the full eight hours of the shift.
Job Responsibilities:
An ideal team member possesses the following qualities:
Other Information
Application Requirements:
Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.
Night Audit
Our Gateway Hotel night auditors will interact with guests in person, during check in, as well as on the phone or email for advanced reservations or inquiries. This position is the main point of contact through all departments in the hotel; they will contact housekeeping or maintenance staff when guests report issues or concerns. In addition to providing information on the hotel itself and tours with Major Marine, front desk agents are expected to interact with guests in a friendly, helpful manner in all aspects. Many guest appreciate our staff sharing more information like historical landmarks, hiking recommendations, dinner recommendations, etc. Other duties may be assigned by management as well.
A qualified candidate will exemplify the following knowledge, skills, and abilities:
Other Information
Application Requirements:
Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.
Harbor 360 Hotel
Breakfast Attendant
Breakfast attendants at the Harbor 360 Hotel are expected to maintain a clean, sanitized, and orderly breakfast area. This position will heat, stock, and serve prepared breakfast items, as well as ensure items are fully stocked during breakfast time. They will also be in charge of cleaning the kitchen, and preparing anything necessary for the following day. In addition to these duties, the breakfast attendants will be expected to greet and engage with guests in a friendly manner.
Qualified candidate will exemplify the following knowledge, skills, and abilities:
Other Information
Application Requirements:
Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.
Front Desk Agent
Our Harbor 360 Hotel front desk agents will interact with guests in person, during check in, as well as on the phone or email for advanced reservations or inquiries. This position is the main point of contact through all departments in the hotel; they will contact housekeeping or maintenance staff when guests report issues or concerns. In addition to providing information on the hotel itself and tours with Major Marine, front desk agents are expected to interact with guests in a friendly, helpful manner in all aspects. Many guest appreciate our agents sharing more information like historical landmarks, hiking recommendations, dinner recommendations, etc. Other duties may be assigned by management as well.
Qualified candidate will exemplify the following knowledge, skills, and abilities:
Other Information
Application Requirements:
Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.
Housekeeper
Housekeepers perform a combination of cleaning duties to maintain guest rooms and/or public areas in a clean and orderly manner. Laundry attendants wash, fold and restock all guest linen processed by the housekeeping team daily. Both positions require the ability to work in a fast paced environment and be on your feet for the full eight hours of the shift.
Job Responsibilities:
An ideal team member possesses the following qualities:
Other Information
Application Requirements:
Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.
Night Audit
Our Harbor 360 Hotel night auditors will interact with guests in person, during check in, as well as on the phone or email for advanced reservations or inquiries. This position is the main point of contact through all departments in the hotel; they will contact housekeeping or maintenance staff when guests report issues or concerns. In addition to providing information on the hotel itself and tours with Major Marine, front desk agents are expected to interact with guests in a friendly, helpful manner in all aspects. Many guest appreciate our staff sharing more information like historical landmarks, hiking recommendations, dinner recommendations, etc. Other duties may be assigned by management as well.
A qualified candidate will exemplify the following knowledge, skills, and abilities:
Other Information
Application Requirements:
Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.
Major Marine Tours Crew
Deckhand
General Function: Support the Captain to ensure a safe, comfortable, educational and enjoyable environment for passengers. Interact with guests to ensure their safety, enjoyment, and an overall positive, memorable Alaskan experience.
Minimum Qualifications:
Previous maritime experience is not needed. However, all deckhands must be willing to learn about vessel safety and general vessel operations. Communication between captain and crew is essential to safe operations. Willingness to learn new skills and follow directions well is a critical element for deckhand hire.
Applicants must meet the following criteria to be considered for a deckhand position:
Typical Duties and Responsibilities:
Inventory/Dock Support
General Function: To serve as the primary logistics support for all vessels, hotels and
facilities. Responsible for all aspects of warehouse operations that include receiving,
storing, handling, and transporting of products while maintaining an orderly and safe
environment.
Typical Duties and Responsibilities:
● Receive and pick orders in a prompt and accurate manner, ensure proper packaging and
load into correct vehicles for transport.
● Operate company vehicle to distribute orders in an efficient yet safe manner.
● Maintain a friendly and helpful attitude when interacting with staff and guests.
● Assist in receiving freight. Verify correct products and quantities.
● Rotate perishable stock. Maintain clean and organized shelves. Ensure all goods are in
correct locations.
● Assist in completing inventories. Communicate with supervisor on discrepancies.
● Keep vehicle interiors clean and tidy. Fuel as needed.
● Assist with recycling plastic and aluminum materials. Transport to proper facilities.
● Learn and maintain knowledge of vessel schedules.
● Other duties as assigned.
Minimum Qualifications:
● Valid driver’s license and clean driving record.
● High school diploma or equivalent.
● Previous warehouse/receiving experience preferred.
● Willing and able to work early mornings.
● Ability to regularly lift and move up to 40 lbs.
● Ability to be on your feet and moving for extended periods of time.
● Strong communication and time management skills.
How to Apply
Please complete our online application via the link provided below.
Contact Info
- Tayja Wright
- tayja@majormarine.com
- (907) 224-8030
- www.majormarine.com
