Guest Representative

For 53 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation.

JOB SUMMARY

The Guest Representative position is seasonal and runs from early May to late September and must be available to work weekdays/weekends and morning/afternoon shifts. This role works primarily from the Adventure Center, located along the banks of the Nantahala River, where all Nantahala campus adventure activities check-in. The Guest Representative will engage in the process of guest activity check-in, reservations, payment retrieval, and guest service. 

Responsibilities

• Displaying proficiency in NOC’s reservations and point of sale systems 

• Help guests locate and view their rafting photos at Photo Finish

• Provide photo format and pricing information

• Developing a thorough familiarity with NOC product and services

• Providing guest service regarding NOC activities, lodging, retail, and restaurant hours, and any other guest inquiries

• Creating and modifying guest reservations for NOC activities or other products and services

• Accepting and processing payments and use cash register in accordance with NOC policies

• Maintaining accurate register accounting

• Assisting in stocking and rotation of retail inventories

• Other tasks as qualified and assigned

Qualifications:

• Ability to maintain a high level of professionalism with superb communication skills and minimal supervision

• Proven writing and verbal communication skills

• Demonstrate decision making and troubleshooting ability

• Capacity to multitask while remaining calm in a fast-paced and highly demanding work environment

• Willing and able to commit to seasonal nature and demands of this position including start date, end date, and scheduling variability throughout.

• Must be able to work in variable and sometimes adverse weather conditions.

• Must be able to sit or stand for long periods 

The above noted description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to provide a general sense of the responsibilities and expectations of the position.  As the nature of business demands change, so too may the essential functions of the position.

Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted. 

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.