Current Job dates:
Currently recruiting for the season that runs from April 15th, 2025 to October 15th, 2025.
- Loading and unloading helicopters on the glacier
- Providing clients with safety information and instruction on using provided mountaineering tools
- Attend trainings to improve technical mountaineering skills, hazard identification, and medical skills
- Safely selecting routes and leading clients on a guided and informative hike over varied glacial terrain
- Assisting ground staff with any tasks in support of the operation
- Current First Aid and CPR certification
- Ability to work in physically demanding conditions, including extreme weather and rough terrain
- Ability to safely guide clients on walkabout and trek tours individually and as part of a team
- Demonstrate good decision-making and conservative risk management practices
- Safety conscious with the ability to recognize and mitigate potential safety hazards
- Enjoy interacting with clients and sharing Alaska’s natural and cultural history
- Previous guiding, mountaineering, climbing, and ice climbing experience
- Ability to work flexible hours, including weekends and holidays
- Ability to work independently and as a team
- Assisting in the daily operations including answering telephones, booking tours, and gift shop retail sales all with excellent customer service skills
- Restocking and organizing gift shop and fulfilling online orders
- Creating van schedules and coordinating with drivers throughout the day
- Preparing and maintaining daily paperwork and record-keeping
- Welcoming guests and checking them in upon arrival
- Detail-oriented and multi-tasking abilities
- Organized
- Experience with POS and Google Suite
- Strong customer service and multi-tasking skills
- Office experience preferred but not required
- Ability to be flexible
- Monitoring and tracking flight operations
- Preparing flight manifests using weight and balance
- Communicating and coordinating with employees and aircraft via radio
- Tracking and recording data
- Assisting with daily paperwork
- Ability to communicate clearly and professionally with all departments of the operation
- Safety conscious and composed in a fast-paced environment
- Self-motivated with quick decision-making skills
- Good time management
- Leadership
- Record-keeping experience and organizational skills
- Some experience in aviation is preferred but not required
- Greeting and professional interactions with customers throughout their time at base
- Assisting clients in gearing up for their glacier tours
- Providing a thorough safety briefing and loading and unloading guests from helicopters
- Keeping all gear clean and organized
- Maintaining NorthStar base
- Safety conscious with the ability to recognize and prevent potential safety hazards
- Customer service oriented with a desire to interact with guests from around the world
- Ability to work well in a team while also taking a proactive approach to completing tasks
- Adaptability in a fast-paced and exciting work environment
- Meeting and greeting passengers at the cruise ships, checking guests in, and directing them to their transportation
- Collecting passenger information and communicating efficiently with base and cruise ship staff
- Responsible for tallying total passenger counts per ship and close out totals per ship
- Answering guests’ questions about tours and Juneau
- Communicating information from base to guests in a professional and composed manner
- Dependable, punctual, and able to work independently
- Willingness to spend all day outside in varied weather conditions
- Problem-solving skills
- Organized and responsible
- Own transportation preferred
- Transporting passengers to and from the NorthStar base in a 15- passenger van
- Welcoming and engaging with guests
- Cleaning and fueling vans
- Completing regular vehicle maintenance checks
- Professional demeanor
- Must be at least 21 years of age, have a valid driver’s license and a clean driving record
- Friendly, outgoing, with a willingness to engage with guests
- Punctual, reliable, and organized with the ability to adapt in a fast-paced environment
Glacier Guide
Commute to work by helicopter and spend your day guiding guests on customized glacier treks. Responsibilities include, but are not limited to:
Required Qualifications:
Preference will be given to applicants who have a current Wilderness First Responder, equivalent, or a higher certificate
Desired qualities:
Starting Wage $20+ DOE
Receptionist / Retail
Interact with guests from around the world as you assist them in booking tours while providing top-notch customer service to make their experience at NorthStar unforgettable.
Responsibilities include, but are not limited to:
Desired qualities:
Starting wage $18+ DOE
Dispatch / Manifest
In assisting with flight activities, you will play a key role in the safety, fluidity, and success of NorthStar’s operation.
Responsibilities include, but are not limited to:
Desired qualities:
Starting wage $18+ DOE
Ground Crew
As an integral part of the NorthStar team, you will help guests prepare for their tour before loading them into the helicopter for a once-in-a-lifetime experience.
Responsibilities include, but are not limited to:
Desired qualities:
Under 18 years old starts at $16, Over 18 years old starts at $18+ DOE
Dock Representative
As the first point of contact for guests, you will act as a NorthStar ambassador to both customers and our partners on the cruise ships.
Responsibilities include, but are not limited to:
Desired qualities:
Starting wage $18+ DOE
Van Driver
Share your local knowledge with guests from around the world while transporting them to and from their exciting excursions.
Responsibilities include, but are not limited to:
Desired qualities:
Starting wage $20+ DOE
How to Apply
Click APPLY NOW to read more details and to access our application form. You'll need to download and complete the application, then return it to us via email. You can also visit our website employment page www.northstartrekking.com/employment or call us at 907-790-4530 for more information.
Contact Info
- Chelsea Cushing
- chelsea@northstartrekking.com
- (907) 790-4530
- www.northstartrekking.com
