Head Pickleball Professional

To work closely with Head Pro to oversee all aspects of the Ocean Reef Club’s Pickleball operations. This position is responsible for creating, promoting, and implementing a dynamic and robust pickleball program for Club Members.

Responsibilities

Work with Head Pro to enhance the entire Ocean Reef Club Pickleball program. Implementing a premier program that includes, but is not limited to; daily and weekly programs, dynamic and progressive lessons, special events, tournaments, club-wide promotion, facility maintenance and presentation, and event promotion.

• Creation of a robust program of events, that is attractive and engaging for all levels of Club Players.

• The ability to compete at a top-tier level is imperative.

• Support and knowledge of DUPR (pickeballs most accurate global rating system) is a requirement.

• Must be comfortable referring a Pickleball match, knowledge of rules, and knowledge of scorecard keeping.

• Effective on-court communication skills and playing abilities are required. The ability successfully improve the pickleball playing abilities of participants is imperative.

• Provide the ability to assess players’ strengths and weakness, and provide members with accurate rankings.

• Maintain warm and inviting relationships with Club Members.

• Maintain a supportive and symbiotic relationship with tennis pros, pro shop attendants, and court maintenance personnel.

• Works closely with the other department team members such as Head Pickleball Pro, Head Tennis Pro, Director of Racquet Sports to design, develop, and maintain a pickleball program and operation that is in keeping with all other top-tier Ocean Reef Club offerings.

• Provide Pickleball hits, lessons, and progressive training programs to members and guests.

• Coordinates, promotes, and implements engaging events for ORC Members and invited guests.

• Effective and ongoing communication with the Head Pickleball Pro and Director of Racquet Sports on matters relating to all departmental operations.

• Prescribe and coordinate schedule to meet business demands.

• Keep accurate records of all Pickleball operations and activities.

• Responsible for working within budgetary guidelines in regards to scheduling, payroll, ordering of product, retail inventory and revenue.

• Responsible for maintaining departmental and Club-wide member’s satisfaction survey score goals (Medallia), specific to Pickleball operations.

• Be able to make appropriate decisions when the Head Pickleball Pro is not available.

• Assist the Head Pickleball Pro in creating revenue-generating and member service opportunities, with a constant aim on member satisfaction and participation.

• Observe all situations and areas for safety.

• This position must be able to deal with a discriminating clientele and provide outstanding customer service at all times.

• Active demonstration and implementation of the ORC Promises and Club-wide service standards at all times.

• Order and maintain supplies as needed, and arrange for equipment maintenance.

• Complete a comprehensive knowledge of all emergency procedures.

• Take ownership of the Pickleball facility, and assume total responsibility for the facility. A high standard of cleanliness and facility presentation at all times is expected. Conduct regular inspections of daily work areas, seeing that all is clean and orderly.

• Responsible for the marketing and promotion of all programs and events organized in collaboration with the Head Pickleball Pro and Director of Racquet Sports.

QUALIFICATIONS STANDARDS:

To perform this job successfully an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exceptionally strong Pickleball playing and teaching ability

• Proven experience with communicating sound strategies of successful pickleball programming and operations

• Strong interpersonal skills, creating a welcome environment for all levels of player

• Strong organizational skills

EDUCATION AND/OR EXPERIENCE:

A minimum of 5 years playing and teaching experience is required, with Private Club experience preferred. Tournament Level participation is desired. USAP, PPA, or IPTPA affiliation required (Certification or Ambassador status preferred).