Customer Service Agent

Seward Helicopter Tours

Seward Helicopter Tours and Turning Heads Kennel is hiring customer service staff for the 2024 summer season. This is a full-time position. The ideal candidate will thrive in a fast-paced environment but can also be self-motivating during slow times. Must thoroughly learn about our tours, policies, and practices to proficiently share this information with guests. Must work well as part of a team.  

This is not your typical office environment! Help guests get ready for their trip of a lifetime and learn about our tours by experiencing them via helicopter! 

Responsibilities may include: 

• Taking reservations and answering questions via phone 
• Safely loading and unloading the helicopters 
• Picking up and dropping off guests 
• Processing payments
• Proving safety information to guests 
• Insuring guests abide by safety instructions
• Making sure guests are geared up appropriately for tours 
• Promoting tours by handing out brochures, business cards and speaking with local businesses
• Keeping office and restrooms clean
• Organizing and restocking merchandise

Qualifications Needed:

• Adapt with computes 
• Terrific customer service
• Team player 
• Valid driver's license and clean driving record
• Comfortable in sales
• US citizen  
• At least 18 years of age 

To do this job, you must be able to lift 50lbs, LOVE dogs, (Our signature tour involves sled dogs!) , and be willing to fly in our helicopters. You must know how to maintain a positive attitude when variables outside your control don’t align. Weather can be unpredictable and can make our job difficult. Our team requires communication to succeed. You must be able to communicate effectively with our both guests and your coworkers.

Our dates of operation are from May 15 - September 10 *we are FLEXIBLE with start and end dates 

About Us

Safety and a high level of customer service are our two main focuses. We strive to make sure all guests enjoy their trip of a lifetime with us. We are looking for someone who shares this same philosophy.

We are a company that works hard to over-deliver and has an eye for detail; this means going above and beyond the expectations of our customers and our coworkers. We are a small family-run business and we LOVE what we do.

Seward has a lot to offer - from hiking to water adventures to some of the best views from the air in all of Alaska. There is tons to do and explore on your days off. 

We have basic housing (no running water) available for those who would like it and the position is eligible for an end-of-the-season bonus of up to $500.