Guest Services Attendant

Education:              High school diploma or equivalent.
Benefits:                 Shared housing and three meals/day provided; 3 days off most weeks; $500 Travel Bonus and $500 End of Term Bonus
Term:                       May 19, 2025 – August 7, 2025
Work experience: Lifeguard certification or willingness to become certified as a lifeguard required; Previous hospitality, retail, or service experience preferred.

Essential Functions:
The Guest Services Attendant is responsible for the prompt, efficient, and courteous service of guests during their stay. They are also responsible for collecting payments in our gift and snack shops and ensuring our amenities (gymnasium, hot springs-fed pool, and Opera House meeting space) are safe, clean, and welcoming for guests.

1.    Lifeguard between two and four hours per day at the pool for groups with children and youth.
2.    Ensure bathhouses and pool deck are safe and clean with daily checks.
3.    Assist in keeping the amenities clean throughout the summer.
4.    Open up, manage, and close the gift and snack shops as requested by groups.
5.    Keep the gift shop, snack shop, and game rooms well-supplied, clean, and organized.
6.    Work as a team to turn around the campus efficiently and thoroughly, cleaning up cabins/lodges and gathering spaces after groups leave.
7.    Complete daily campus checks to ensure grounds are safe and free of hazards.
8.    Be on call for guest needs in the evening.   
9.    Complete daily groundskeeping tasks and trash removal from gathering spaces.
10. Execute other duties assigned by the Deputy Executive Director.

Measurable Deliverables:

1.    Complete weeklong orientation and training to become confident in the role and build rapport and connections with co-workers.
2.     Ensure over 2,000 guests are kept safe while taking part in our amenities.
3.     Set a high bar for customer service and hospitality.
4.     Assist with the successful completion of at least ten campus-wide turn around clean up days.
5.     Ensure each group arrives to a clean, hazard-free campus.

Credentials, Skills and Abilities:

1.    Ability to work on a team, relate and work well with others.
2.    Must be a self-starter and organizer.
3.    Ability to accept guidance, direction, and supervision.
4.    Proficiency in the safe and proper use of cleaning equipment and tools.
5.    Ability to lift and carry at least 50 pounds including unloading food, supplies, and equipment as needed.
6.    Visual and auditory ability to identify and respond to environmental and other hazards of the site and facilities and guest behavior.
7.    Ability to provide First Aid and to assist guests in an emergency once certified.
8.    Pass a pre-employment drug screen and random drug screens throughout employment.
9.    Provide proof of work eligibility status upon request.
10. Pass a pre-employment and biennial criminal background checks.
11. Demonstrate the ability to:
      a.    Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
      b.    Communicate effectively in writing and verbally in English and perform simple arithmetic calculations.
      c.     Provide excellent customer service using organizational and planning skills.
      d.    Maintain the highest standard of personal hygiene.
      e.    Work in a fast-paced environment and always maintain emotional control and professional composure.
      f.      Maintain computer literacy required meet the responsibilities of the position
      g.    Work effectively both independently and as a member of a multidisciplinary team.
12. Willingness to learn and demonstrate a working knowledge of Silver Cliff Ranch policies and procedures.
13. Maintain Silver Cliff Ranch professional and ethical standards including demonstrating respect for staff, children, and community members and always complying with required dress code.