Member Services Agent

Excellent Service is at the heart of what we do here at Spanish Peaks Mountain Club. Our team knows our associates are our best asset, and we treat our associates as we do our members: with kindness, humility and respect. Spanish Peaks is a private community situated on 3,500 acres nestled at 7,700 feet in stunning Big Sky, Montana. We are about 40 miles away from Bozeman, Belgrade, and West Yellowstone, Montana.

The Member Services Agent is responsible for ensuring a wonderful member experience through excellent customer service. This position plays an integral role in the guest’s stay as the Concierge is often one of the first individuals that a guest interacts with.

ESSENTIAL FUNCTIONS:

Job duties include; although are not limited to:

• Greeting guests with friendly and sincere welcome

• Providing information and assistance to guests regarding club attractions or points of interest

• Actively engages to get to know members and their preferences

• Booking reservations for guests both within the club and at outside facilities

• Properly logging guests requests and performing follow up with guests

• Familiarizing oneself with each day’s arrival and group activities

• Maintaining communication with other departments regarding guest activity or special needs as necessary

• Ensuring any incoming and outgoing packages are logged and delivered appropriately

• Monitoring and scheduling Valet and booking guest transportation with Club's contracted vendor

QUALIFICATIONS 

• College degree preferred

• Minimum of two years’ experience in a club preferred

• Minimum of two years’ experience in customer service

• Excellent telephone etiquette

• Exceptional guest recovery skills

• Excellent organizational and time management skills

• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook

• Must possess a positive attitude

• Must be willing to participate in a learning environment

• Must integrate company values throughout all interactions

• Must be able to quickly and effectively adapt to using new software products

• Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands

• Must have a valid driver's license

PHYSICAL REQUIREMENTS

Must be able to stand for an extended period of time, approximately six hours. Must be able to bend, stoop, squat, and stretch to fulfill tasks. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

For more information about Spanish Peaks Mountain Club, visit https://spanishpeaks.com/.