Current Job Openings
Greet and assist visitors in person and by phone, directing inquiries to the appropriate departments.
Manage calls: screen, transfer, and provide information as needed.
Maintain employee and departmental directories.
Assist staff and guests with requests promptly and professionally.
Provide administrative and clerical support to the Administrative Office and HR.
Ensure reception and common areas are safe, clean, and presentable.
Manage office communications, including email, mail distribution, and fax/photocopy tasks.
Support marketing and department updates by reporting missing or incorrect information.
Handle confidential and safety-sensitive information with discretion.
Process payments, sell tickets & passes, and exchange vouchers using Siriusware Point of Sales.
Maintain supply inventories for office, kitchen, and restrooms.
Ensure the professional appearance of the reception area, lobby, and mailroom.
Reliable attendance on all scheduled workdays.
Perform additional duties as assigned.
Strong personal character with alignment to Taos Ski Valley’s values and mission.
Excellent communication skills with the ability to build trust and maintain confidentiality.
Professional appearance, grooming, and adherence to dress code standards.
Positive, solution-focused attitude with the ability to remain composed under pressure.
Strong guest service mindset, consistently exceeding expectations.
Openness to feedback with the ability to learn and adapt.
Committed to workplace safety for self, guests, and team members.
Organized, detail-oriented, and dedicated to maintaining a clean, orderly environment.
Pleasant, professional telephone manner with strong listening and communication skills.
Proficiency with Microsoft Office (Word, Excel) and basic computer systems.
Typing and filing skills preferred.
Ability to prioritize tasks, stay organized, and show initiative.
Professionalism and ability to interact effectively with diverse individuals.
Experience handling payments or point-of-sale systems preferred.
Strong problem-solving skills with the ability to manage multiple demands.
Flexibility to work weekends, holidays, and evenings as needed.
Lead daily BOH operations and service execution for breakfast, lunch, apres, dinner, private dining and special events as assigned.
Work confidently across all principal kitchen stations and provide direct production or line support when business needs require it.
Coordinate the line and expo during service, maintaining timing, communication, portion control, recipe accuracy and presentation standards.
Conduct line checks that confirm station readiness, mise en place, temperatures, labeling, sanitation and product quality before and during service.
Make timely operational decisions within approved standards during high-volume or changing service conditions and escalate material concerns to the Restaurant Executive Chef / Chef de Cuisine.
Assume day-to-day operational leadership of the kitchen when the Restaurant Executive Chef / Chef de Cuisine is unavailable, within established policies, budgets and culinary direction.
Provide clear daily direction, coaching and station support to Sous Chefs, culinary supervisors, lead cooks, line cooks, prep cooks and stewarding team members as assigned.
Support orientation, onboarding, cross-training and continuing skill development using approved recipes, station standards and training materials.
Set clear expectations for performance and follow through with timely, constructive feedback.
Lead meaningful BOH pre-shift meetings and communicate menu changes, product availability, allergens, event requirements and service priorities.
Address routine performance or conduct concerns through coaching and documentation consistent with company policy. Formal discipline, changes in employment status and other management decisions remain with authorized culinary leadership and Human Resources.
Help build a professional kitchen culture based on accountability, respect, collaboration, safety and continuous improvement.
Protect approved recipes, portion standards, plating specifications, product quality and consistency across every service period.
Support seasonal menu testing, recipe development, costing, documentation and implementation under the direction of culinary leadership.
Maintain the identity of Restaurant 192 by connecting European and Italian culinary foundations with the ingredients, traditions and character of Northern New Mexico.
Encourage thoughtful culinary improvement while considering consistency, staffing, equipment, sourcing, cost and the guest experience.
Assist with purchasing, receiving, inventory counts, product specifications, storage, rotation and approved vendor procedures.
Monitor product levels, usage and waste; communicate variances and recommend practical corrective action.
Maintain disciplined portion control and responsible product utilization without compromising approved quality standards.
Support schedules, daily labor deployment and shift coverage within the operating needs and labor objectives established by culinary management.
Apply working knowledge of the relationship among purchasing, inventory, menu pricing, food cost, labor and restaurant profitability.
Verify that production for events follows an approved BEO or other authorized event documentation before commitments or production begin.
Maintain compliance with applicable food code requirements, HACCP-based controls and Taos Ski Valley food-safety standards.
Verify required temperature records, labeling, dating, cooling, storage, rotation and sanitation practices; correct routine deviations promptly and report significant risks.
Promote safe equipment use, safe working practices and orderly BOH conditions for employees and guests.
Support approved waste-reduction, recycling, composting and responsible-disposal practices.
Recognize that culinary execution is part of the complete guest experience and respond professionally to service recovery needs within the role's authority.
Maintain clear, respectful communication with FOH leadership and service teams regarding timing, menus, allergens, special preparations and product availability.
Collaborate with other Food and Beverage and resort departments when assigned, while protecting the operating standards of Restaurant 192.
Refer to commitments involving menu changes, pricing, complimentary items, vendor selection, staffing actions or material budget impact to authorized culinary management.
May assign stations, direct workflow, adjust production priorities, coordinate breaks and make immediate service decisions within approved schedules, recipes, policies and budgets.
May stop the use or service of a product when quality, allergen or food-safety concerns exist and must promptly notify culinary leadership.
May provide coaching and document observed performance; hiring, termination, formal disciplinary action, compensation changes and final performance decisions require the appropriate management and Human Resources approval.
May recommend orders, staffing adjustments, menu changes and operating improvements; final approval remains with the Restaurant Executive Chef / Chef de Cuisine or other authorized leader.
Minimum four years of progressive professional culinary experience in a quality-driven restaurant, hotel, resort or comparable culinary operation.
Demonstrated culinary leadership experience with responsibility for cooks or kitchen team members.
Strong hands-on cooking ability and confidence working multiple kitchen stations.
Experience with ordering, receiving, inventory management, portion control, food cost and waste reduction.
Experience training culinary employees and maintaining repeatable station or operating standards.
Experience supporting high-volume service, private dining, banquets or comparable special functions.
Working knowledge of sanitation, allergen controls, HACCP principles and professional food-safety practices.
Must hold or obtain the food-safety certifications required by Taos Ski Valley and the State of New Mexico within the required timeframe.
Strong organization, communication, time-management and decision-making skills.
Fluency in spoken and written English; additional language skills are an asset.
Previous experience in an upscale hotel, destination resort or multi-outlet hospitality environment.
Knowledge of European, Italian, French and contemporary upscale American culinary techniques.
Experience with menu development, recipe costing, banquet execution and structured culinary training.
Working understanding of purchasing, inventory control, food cost, labor management and basic P&L concepts.
Strong personal character and commitment to Taos Ski Valley, Inc.'s Vision, Purpose and Values.
Leads by example and remains actively involved in production and service.
Communicates clearly and respectfully with cooks, managers, FOH employees and senior leadership.
Accepts feedback professionally and uses it to improve performance.
Remains calm, accountable, constructive and solution-oriented during demanding or changing conditions.
Takes responsibility for developing people as well as maintaining culinary standards.
Consistent food quality, presentation, timing and station readiness.
Effective kitchen leadership when senior culinary leadership is absent.
Measurable improvement in training, cross-training and station accountability.
Reliable food-safety, sanitation, inventory and waste-control practices.
Support of approved food-cost and labor objectives.
Professional collaboration that contributes to a consistently strong guest experience.
Communicate shift priorities, station assignments, menu information, special events, allergies, and service expectations to the assigned team.
Coordinate work across stations and adjust routine priorities when volume, staffing, or production needs change.
Confirm that assigned stations are prepared for service and that opening, closing, and shift-handoff responsibilities are completed.
Remain visible and hands-on during production and service, including working a station or supporting the pass when needed.
Keep Sous Chef, CDC, or Executive Chef informed of issues affecting quality, safety, staffing, cost, or guest service.
Support consistent preparation and presentation according to approved recipes, portions, cooking methods, and plating standards.
Monitor food quality, accuracy, timing, and presentation during service and coordinate immediate corrections within the role’s authority.
Help organize production for expected volume, reservations, and approved events.
Communicate shortages, menu changes, special requests, and service delays promptly through established management channels.
Set a professional example through reliability, preparation, communication, teamwork, and respect for colleagues.
Give clear work direction and follow up to confirm that assignments have been understood and completed.
Coach cooks and stewards on recipes, station organization, service standards, sanitation, and safe work practices.
Provide timely and respectful feedback based on observable performance; escalate recurring or significant concerns to culinary management.
Support an environment in which standards are applied consistently and employees can ask questions or request guidance.
Support compliance with property food-safety policies, applicable regulations, and approved HACCP procedures.
Monitor receiving, storage, labeling, FIFO rotation, temperature control, allergen handling, personal hygiene, and sanitation practices.
Address immediate food-safety concerns within the scope of the role and notify culinary management when further action is required.
Report equipment, refrigeration, plumbing, pest-control, injury, or other safety concerns through the appropriate process.
Support appropriate production levels, portion control, yield, product rotation, and responsible use of food and supplies.
Assist with assigned inventory counts, receiving, waste records, product transfers, and stock organization.
Communicate shortages, excess inventory, unusual waste, quality concerns, or count discrepancies to culinary management.
Protect food, equipment, and supplies as company assets and follow established purchasing and approval procedures.
Maintain clear communication with the Sous Chef, Chef de Cuisine, Executive Chef, and assigned employees throughout the shift.
Complete required shift notes, checklists, temperature records, production information, and other assigned documentation accurately.
Provide a concise handoff covering staffing, product availability, food safety, equipment, service concerns, and work requiring follow-up.
Maintain confidentiality and direct employee-relations matters to the appropriate culinary manager or Human Resources representative.
The Chef de Partie may direct routine work, adjust station assignments during the shift, verify standards, coach employees, and stop work that presents an immediate food-safety or workplace-safety concern. The position acts within the direction and policies established by culinary management, including when a Chef is not physically present on the line.
Hiring, termination, formal discipline, compensation, permanent scheduling, menu or recipe changes, purchasing commitments, and employee-relations outcomes remain with the authorized manager or Human Resources.
The Chef de Partie documents relevant facts, communicates concerns promptly, and contributes recommendations when requested.
Progressive professional kitchen experience with demonstrated strength on one or more stations; upscale restaurant, hotel, or resort experience preferred.
Working knowledge of professional cooking methods, kitchen organization, food safety, sanitation, allergens, and safe equipment use.
Ability to read and follow recipes, prep lists, production plans, banquet or event information, and basic inventory records.
Ability to coordinate the work of others and communicate clearly in a fast-paced kitchen.
Must hold or obtain a New Mexico Food Handler Card before beginning food-handling duties or within the period established by company policy and applicable requirements.
Availability to work mornings, evenings, weekends, holidays, and seasonal peak periods.
Strong personal character and commitment to Taos Ski Valley, Inc. vision, purpose, and values.
Culinary skill, organization, attention to quality, and awareness of the entire shift.
Clear and respectful communication, including the ability to deliver direction and confirm follow-through.
Composure and sound judgment under pressure, with the maturity to recognize when an issue must be escalated.
Ability to accept constructive feedback and use it as part of professional development.
Professional discretion, personal accountability, and respect for the culinary chain of command.
Follow policy and procedure, conduct oneself with safety in mind, creating and maintain a safe environment for oneself, guests, and fellow associates
Maintains presence at job post, at the ready for any guest arriving, departing, or in need.
Escorts guests to their rooms and delivers arriving baggage if requested by guests.
Moves departing luggage promptly.
Stores baggage for late departures and early arrivals, ensuring it is properly identified.
Keeps the hotel lobby and entrance clean.
Offers information pertaining to available services and facilities of the hotel, points of interest, and entertainment attractions
Transports hotel guests as requested
Valet guest vehicles safely to and from the appropriate parking areas and assign parking permits to hotel guests.
Cleans and keeps in good working order the company vehicle used for guest transportation
Explain features of the room such as the operation of technology and fire and emergency information.
Works closely with the Hausmeister Team to ensure guest requests are fulfilled.
Performs room deliveries in a timely and professional manner
Reliable attendance on all scheduled workdays
Other duties as assigned.
Ski Valet – work on a rotating schedule as a ski valet
Ski Valets are responsible for unloading ski/snowboard equipment from guest bell carts and storing all equipment (skis, boots, etc.), as well as any other items needed to go out on the mountain.
Ability to gracefully and humbly accept criticism and opportunities for growth.
Ability to stay positive, focused, and constructive when faced with setbacks, and challenges, while working in an ever-changing environment.
Friendly and outgoing with a desire to connect with guests.
Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values.
Ability to gracefully and humbly accept criticism and opportunities for growth.
Ability to stay positive, focused, and constructive when faced with setbacks, and challenges, while working in an ever-changing environment.
Provides a guest experience that exceeds the guest’s expectations.
Ability to drive both automatic and manual transmission vehicles
Possess a valid driver’s license and successfully pass an MVR check
Prior hospitality experience preferred
Fluent English Skills
Must be able to lift up to 75 lbs on occasion
Ability to work a flexible schedule including weekends, holidays, and evenings.
Provides strategic and operational leadership for all facilities. Be an innovator with industry-leading ideas and solutions.
Maintains complete oversight of critical systems and supports the long-range facilities master plan.
Implements and manages preventive and corrective maintenance programs across all locations.
Ensures optimal operation of energy and water systems, building automation technologies, electrical systems, and HVAC/R systems.
Works collaboratively across departments to ensure safe, efficient, and environmentally sound operations.
Oversees building infrastructure lifecycle planning, condition assessments, and reinvestment strategies.
Maintains compliance with applicable codes, regulations, and internal policies.
Maintains emergency preparedness in collaboration with public safety guidelines.
Uses Building Automation Systems (BAS), Energy Management Systems (EMS), and other advanced monitoring platforms effectively.
Partners with local and regional agencies to maintain strong working relationships and regulatory compliance.
Possess and maintain a thorough understanding of industry trends, with an ability and proactive approach to stay ahead of those trends.
Ensure all facilities have a clean, professional, and organized appearance.
Reliable attendance on all scheduled workdays
Other duties as assigned.
Leads all aspects of contractor engagement: bidding, contracting, compliance, and performance.
Manages scopes, budgets, timelines, and deliverables with a focus on cost control and accountability.
Manages departmental operating budgets and capital project planning.
Oversees cost control, purchasing, and materials inventory systems.
Contributes to funding proposals and justifications for infrastructure investments.
Maintains OSHA and life safety compliance and ensures staff training on safety protocols.
Upholds documentation standards for drawings, specifications, and system manuals.
Ensures environmental and historical documentation is current and properly filed.
Champions energy and water conservation efforts.
Supports initiatives to reduce carbon emissions and enhance indoor air quality.
Leads initiatives to reduce landfill contributions and promote sustainable sourcing.
Ensures operational integrity and maintenance across all facilities including:
Lodging, commercial, workforce, and administrative buildings.
Pools, spas, HVAC/R, kitchens, electrical systems, and life safety systems.
Supports leaseholder coordination for facility issues.
Oversees infrastructure systems including power distribution, plumbing, data networks, and communication systems.
Leads, develops, and retains a high-performing maintenance and engineering team.
Coaches and evaluates staff; implements training, safety compliance, and performance standards.
Develops staffing schedules aligned with operational needs and budgetary constraints.
Administers fair and equitable performance evaluations and disciplinary actions.
Professional Engineer (PE) certification preferred.
Demonstrated leadership in facility operations across a multi-property or campus environment.
Strong technical knowledge of HVAC/R, BAS, EMS, plumbing, electrical, and mechanical systems.
Budget development and capital project planning experience.
Proficiency with CMMS (Computerized Maintenance Management Systems).
Experience implementing sustainable building practices and carbon reduction strategies.
Ability to read and interpret blueprints, technical manuals, and contracts.
Strong communication and interpersonal skills, able to collaborate cross-functionally.
24/7 availability for emergency response.
Excellent organizational, problem-solving, and project management skills.
Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values.
Provides a guest experience that exceeds the guest’s expectations.
Ability to accept criticism and opportunities gracefully and humbly for growth.
Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.
Education/Vocational Training:
Bachelor’s degree in Engineering, Facilities Management, or related field; or equivalent technical education and experience.
LEED accreditation or experience maintaining green building certifications is strongly preferred.
Technical certifications in electrical, mechanical, or building systems are advantageous.
Ability to work a flexible schedule including weekends, holidays, and evenings.
Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions.
Must be able to work in close quarters and with other staff.
Responsible for maintaining an enthusiastic and professional work environment consistent with the policies of Taos Ski Valley, Inc. resulting in high employee morale and motivation and guest satisfaction in an atmosphere of continuous improvement.
Work closely with all departments and become an active resource for guest and employee safety issues.
Provides a guest experience that exceeds the guest’s expectations.
Consistently seeks out new opportunities for improvement, efficiency, and innovation.
Assist in assuring the operation of the facilities in accordance with the applicable rules and regulations of the National Electrical Code (NEC), the United States Forest Service, American National Standards Institute (ANSI), the Occupational Safety and Health Administration (OSHA), TSV Liability Insurance policy and company policies and procedures.
Responsible for maintaining facilities and other mountain electrical systems including control and drive systems, distribution centers, transformers, power, lighting, and heating.
Executing scheduled annual, monthly, weekly, and daily maintenance on electrical and mechanical equipment, reporting, repairing, or replacing as required.
Locate sources of problems by observing electrical devices in operation; listening for problems; and checking for issues.
Responding to and determining the cause of electrical problems and implementing solutions by repairing or explaining problems and solutions to the operator.
Response and correction of the problem to be completed as quickly and safely as possible with the public’s safety, and your own safety being the highest priority. Implementing and ensuring compliance with all Company, State, and National safety policies and procedures.
Remove defective parts, using proper tools; examine and diagnose the cause of failure and correct the condition.
Maintain tools, equipment, parts, and supplies inventory and conserve resources by checking stock to determine inventory level; anticipate equipment parts and supplies and use equipment and supplies as needed to accomplish job results.
Assist Manager/Supervisor with the parts and supplies ordering needs.
Help with the planning and implementation of ongoing training and procedure updates.
Have complete working knowledge of the Ski Safety Act and its application to our ski mountain.
Other duties as assigned.
Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values.
Provides a guest experience that exceeds the guest’s expectations.
Ability to accept criticism and opportunities gracefully and humbly for growth.
Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.
Previous electrical maintenance experience.
Must be able to read electrical schematics and understand symbols and many different manufacturer schematic layouts.
Must maintain OSHA requirements, as well as the National Electrical Codes.
Must be able to use test equipment to troubleshoot all types of electrical systems. Frequent testing on energized 480 VAC, 240VAC, 120VAC, and 24VDC circuits is required.
Working knowledge of all types of electrical equipment including AC motors and motor control, AC variable speed drives, DC motors, DC variable speed drives, battery powered low voltage 24VDC controls.
Must be familiar with analog, digital, and PLC controls interfacing low and high-voltage systems.
Troubleshooting skills using electrical testing equipment to diagnose problems. Familiarity with the National Electrical Code and New Mexico Ski Safety statutes.
Familiar with AC generators, AC motors, DC motors, 3 phase 480 volt power, installing new 480/240/120 circuits, 24-volt battery systems, and battery maintenance.
Strong oral and written communication skills are a must. Some computer skills are required in order to communicate/email and track inventory parts. Also, parts research and online purchases.
Must have a working knowledge of electrical and electronic control/sensor devices and their functions, testing, and installation.
Ability to assess and troubleshoot all routine mechanical issues.
Well-organized record-keeping and troubleshooting skills.
Possess a Journeyman Electrician License.
Is familiar with the NEC through regular use.
Possess the basic abilities to use hand tools including screwdrivers, wrenches, hammers, etc.
Possess the basic abilities to use power tools including drills, saws, grinders, etc.
Capable of climbing up and down steep ski slopes, and mountain terrain.
Ability to assist in digging trenches as required for the task at hand.
Possesses two-way radio communication skills.
Must have a valid driver’s license and be added to the driver list through TSV insurance company.
Ability to work a flexible schedule including weekends, holidays, and evenings.
Working knowledge of the Skier Safety Act and ANSI Guidelines.
Must be able to function effectively at elevations of 10,000 feet or higher.
Must be able to function effectively in inclement weather conditions.
Must be able to ski / board at an intermediate level.
4 days per week, 40 hours per week, per departmental needs. Earlier start times as needed.
Extra days or hours during holidays and busy periods, may have a reduction of hours during slow periods.
Able to drive in any weather condition.
Reliable attendance on all scheduled shifts.
Is legally able to drive a motor vehicle in the State of New Mexico and can pass the required medical and driving tests as required by Taos Ski Valley, Inc.
Greets all passengers consistently, including employees, contractors, and guests.
Maintains a pleasant and cheerful attitude in and out of the shuttle.
Communicates effectively with staff shuttle manager and transportation manager.
Detail-oriented and strong organizational skills.
Records crucial data in Vehicle Logs.
Must be able to sit for long periods of time.
Maintains a good working relationship with all other departments to ensure effective transportation service for all employees.
Maintains a professional appearance.
Obtains and maintains valid CDL with passenger endorsement.
Is able to drive any vehicle assigned to them.
Reports misconduct among passengers to employee shuttle supervisor.
Completes proper paperwork and reporting as required by employee shuttle supervisor.
Handles minor conflict between or with passengers independently and professionally.
Handles minor conflict in traffic in Taos or Taos Ski Valley calmly and professionally.
Provides consistent, reliable, and comfortable transportation to help employees start their day on time.
Performs all other duties as assigned or requested.
Reliable attendance on all scheduled workdays.
Proven expert driving skills.
Knowledge of basic vehicle maintenance and inspection procedures.
Strong interpersonal skills; able to interact professionally with employees and guest passengers.
Strong leadership skills with ability to model and enforce proper behavior in the shuttle.
Self-motivated and able to work independently.
Strong communication skills, written and verbal.
Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values.
Provides a guest experience that exceeds the guest’s expectations.
Ability to gracefully and humbly accept criticism and opportunities for growth.
Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.
Ability to work a flexible schedule including weekends, holidays, and evenings.
Must have or obtain a valid CDL with passenger endorsement.
Must be at least 25 years of age, as per insurance requirements.
Must have at least 4 years driving experience, as per insurance requirements.
Adheres to policies of Taos Ski Valley, Inc.
Performs facials and body treatments that meet the established guidelines for the type of service offering and that fulfill guest expectations.
Performs all treatments on the services menu based upon current licensure.
Assesses contraindications of guest that may prevent service from taking place.
Meets the needs of the guest at all times throughout the service.
Understands and uses universal precautions when providing services.
Cleans and disinfects all equipment on a daily basis.
Maintains the highest level of product knowledge and has complete knowledge of all spa services presently offered.
Understands the ingredients in products and can explain their benefits to guests.
Answers guests’ questions in a knowledgeable and professional manner.
Recommends products for home use.
Suggests to guests other beneficial treatments offered in the spa.
Begins and ends all treatments on time.
Works assigned schedule and arrives and departs from their shift on time.
Ensures that work areas are clean and set according to procedures.
Informs Spa Director/Manager or other management personnel about product needs.
Creates and maintains client cards and treatment notes, when appropriate.
Completes all assigned side work.
Attends all scheduled meetings.
Attends scheduled professional trainings.
Reports any incidents or accidents to a member of the management team.
Other duties as assigned
Reliable attendance on all scheduled workdays
Conducts oneself with integrity, respect, and compassion, recognizing that each individual’s unique attributes contribute to the overall success of TSV.
Strives for open, honest, and effective communication in order to build trust in our relationships with our guests and fellow employees.
Strong personal character and commitment to Taos Ski Valley, Inc.’s Commitment and Passions.
Efficient, well organized, and able to handle a variety of duties simultaneously
Energetic, enthusiastic, and motivational
Professional manner, discretion, and polished appearance
Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values.
Ability to gracefully and humbly accept criticism and opportunities for growth.
Ability to stay positive, focused, and constructive when faced with setbacks, and challenges, and while working in an ever-changing environment.
Provides a guest experience that exceeds the guest’s expectations.
Valid New Mexico license in Barber/Cosmetology or other credentials required by the state
Customer service experience, preferably in a spa
Must be able to build positive rapport with the guests
Must be willing to ask for help and/or clarification
Ability to explain various treatments/services to guests
Demonstrates comfort level in product knowledge and recommendation
Fluent in verbal and written English, other language skills preferred
Ability to work a flexible schedule including weekends, holidays, and evenings.
Supervisory experience preferred, ideally in an administrative, HR, hospitality, or resort setting.
Strong knowledge of general office procedures (correspondence, filing, records, data entry).
Proven ability to organize, prioritize, delegate, and meet competing deadlines.
Strong interpersonal skills; able to coach, train, and give constructive feedback.
Sound independent judgment, with the ability to resolve issues or escalate appropriately.
Proficient in Microsoft Office; able to quickly learn UKG, SiriusWare, Jotform, and Teams.
Excellent phone etiquette; able to track radio traffic while on calls or in-person.
Detail-oriented, dependable, and able to safeguard confidential information.
Strong problem-solving and conflict-resolution skills.
Notary certification, or willingness to obtain one.
Resort/ski operations knowledge and bilingual skills preferred.
Able to work a flexible schedule, including weekends and holidays.
Winter schedule: Wednesday – Sunday.
Summer schedule: Monday – Friday.
Lead ticketing and pass operations: F&F ticket loading/reservations, drawer closeouts, season-pass processing, and mountain exchange letters.
Lead in-season and end-of-season staff parties.
Support SiriusWare reporting, pass benefit/refund administration, safety meetings, W-2 distribution, monthly inventory, and peak-period coverage.
Lead ticketing and pass operations.
Lead planning for Summer staff parties & department events, including logistics, vendors, and scheduling.
Support Taos Store operations, internships/apprenticeships, local recruitment events, and peak-period coverage.
Lead applicant tracking, background checks/MVRs, I-9/onboarding support, lobby staff resources, nametags, mail/mailbox administration, and office/recycling upkeep.
Support recruitment partnerships, J-1/H-2B and hiring program administration, new-hire training, and other cross-department/leadership administrative needs
Supervise, train, coach, and schedule administrative staff and interns; delegate workload and monitor performance.
Serve as a resource for complex guest, employee, or operational issues; foster a positive, accountable team culture.
Support employee engagement, recognition, and hiring/onboarding of Admin Office staff.
Escalate staffing, performance, or operational concerns to the Office Manager and HR in a timely manner.
Oversee front desk coverage, opening/closing, phone system, voicemail, and visitor/employee assistance.
Maintain office, kitchen, and bathroom supply inventory; oversee printers, scanners, fax, scales, and Sharp equipment, coordinating repairs with IT/Facilities/vendors as needed.
Keep the lobby, mailroom, and shared spaces clean and welcoming; manage conference room scheduling.
Assist with onboarding, rehire processing, and employee data updates in UKG (transfers, status changes, rate increases).
Coordinate Verified First background screenings and communicate results to HR/hiring managers.
Provide UKG and timekeeping support to employees and supervisors.
Administer employee perks (domestic partnerships, F&F tickets) and recognition programs; assist with unemployment claims.
Maintain SiriusWare and Jotform data accuracy for pass sales and staff tracking.
Develop and document standardized office procedures; identify and implement efficiency improvements.
Serve as a communication point between the Administrative Office and other departments.
Support resort-wide projects, employee initiatives, and peak-period/event staffing needs.
Plan, develop and execute an amenity program for guests and owners.
Partner with local vendors and program suppliers
Manage amenities supplies and inventory, including holiday supplies.
Coordinate with other TSVI department leads on the execution of amenities program
Send Pre-arrival e-mails to all guests
Respond to guest inquiries generated from the pre-arrival e-mails and other inquiries prior to and during a guest stay.
Assist Residential Property Manager with owner newsletter and events
Provide grocery service for guests
Coordinate private plane airport transfers
Make guest dinner reservations, including those for special occasions.
Book complimentary car service reservations
Support front-office team with departures and arrivals on busy days
Occasionally valet guest cars as needed
Answer phone calls, Kipsu and Teams messages
Deliver requested guest amenities to rooms
Provide exemplary service for high-touch VIP’s and other notable guests
Reliable attendance on all scheduled workdays
Other duties as assigned
Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values.
Provides a guest experience that exceeds the guest’s expectations.
Ability to gracefully and humbly accept criticism and opportunities for growth.
Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.
Bachelors Degree or equivalent work experience preferred.
Excellent computer skills, including Word and Excel as well as reservations systems.
Solid understanding of hotel reservations and revenue management, guest service, guest recovery, building a strong positive team environment
Strong organizational skills, communication skills, attention to detail, problem-solving skills, guest service, ability to adapt to a changing environment, take constructive criticism and frequent coaching well and accurately follow instructions, both verbally and written.
Must be willing to ask for help and/or clarification
Possess a valid driver’s license and ability to successfully pass a MVR check.
No less than 3 years’ experience in a hotel front office supervisory role.
Fluent in verbal and written English, other language skills preferred
Ability to work a flexible schedule including weekends, holidays, and evenings.
Maintain working knowledge of applicable federal, state, and local employment laws and regulatory changes; review HR policies, practices, and processes for compliance and recommend policy updates, corrective actions, training, or process improvements as needed.
Conduct regular compliance audits of hiring, onboarding, I-9s, personnel files, employee documentation, and other HR processes; maintain accurate and confidential records and documentation to support internal and external audits.
Partner with HR leadership on the development, review, implementation, and communication of HR policies and procedures and provide guidance to managers regarding policy, documentation requirements, and consistent employment practices.
Maintain HR compliance calendars, documentation standards, and internal controls; escalate significant compliance concerns or employee relations matters to the Director of Human Resources as appropriate.
Oversee HRIS document governance and recordkeeping, including document permissions, visibility, naming conventions, retention, access, and overall integrity of employee personnel records within UKG.
Review, track, and document completion of required and professional training, continuing education, work assessments, licenses, and certifications within the HRIS.
Serve as a resource and backup administrator for benefits systems and portals, supporting employee access and continuity of benefit resources.
Support occupational health and safety initiatives through participation in safety and accident review meetings and, as assigned, provide support for Workers’ Compensation processes, employee questions, claims documentation, and related compliance.
Maintain required federal, state, and local labor law postings across physical and electronic locations and ensure updates are completed as requirements change.
Serve as a primary employee resource for benefits information, HR systems, policies, and available staff resources, partnering with Payroll & Benefits and other HR team members to ensure accurate, timely, and consistent employee support.
Provide employee education and outreach to increase awareness, understanding, and utilization of benefits and staff resources, including proactive outreach to employees eligible for the 401(k) match program, while referring enrollment and benefits administration matters to Payroll & Benefits.
Identify recurring employee questions, barriers, or areas of confusion and develop or improve employee-facing resources, communications, and processes to ensure information is current, accessible, accurate, and easy to understand.
Support the Director of Human Resources and other HR leaders with ongoing manager and supervisor coaching, including HR processes, employee resources, performance management, communication, and leadership practices.
Research and recommend policy and program improvements and support the development, annual review, communication, and implementation of new or updated employee policies and programs.
Support exit interview processes as assigned, including conducting interviews, documenting feedback, and identifying recurring themes that may inform improvements to HR practices and employee experience.
Partner across HR functions to identify opportunities to improve employee service, streamline processes, and connect employees and leaders with the appropriate HR resources.
Lead the planning, development, and execution of recurring HR and employee communications, establishing standards for clear, consistent, timely, and employee-centered messaging across communication channels.
Oversee the employee newsletter, including content development, coordination, distribution, and ongoing improvements based on employee needs and engagement.
Coordinate employee communications related to policies, compliance requirements, benefits, staff resources, training, employee programs, events, and organizational initiatives in partnership with HR and department leaders.
Maintain employee-facing HR content and resources across communication platforms, including the employee website, staff notices, locker-room communications, directories, Mountain Teams, UKG Announcements, radios, and other communication channels.
Analyze staff surveys and other employee feedback, identify trends and areas of focus, prepare summaries for organizational distribution, and develop recommendations or proposals in response to findings.
Partner with leaders and departments to improve the consistency and effectiveness of employee communications and evaluate engagement to inform future communication strategies.
Monitor and respond to the HR inbox, providing timely information, connecting employees with appropriate resources, and routing matters requiring specialized HR support to the appropriate team member.
Coordinate employee engagement initiatives, including health fairs, blood drives, and other staff programs.
Support planning and execution of the annual Employee Recognition Dinner, including invitations, recognition lists, plaques, gifts, event preparation, and facilitation.
Provide oversight and direction for recurring staff parties and employee events, with administrative staff responsible for routine event logistics and execution as assigned.
Coordinate organizational leadership and employee development initiatives, including frontline development, new-hire orientation, and other learning programs aligned with organizational needs; support the planning and execution of the Leadership Summit and advanced leadership programming.
Coordinate introductory training for leaders and other designated staff on UKG, Teams, HR toolkits, hiring and onboarding processes, and other systems or resources necessary for successful people management.
Develop and maintain the annual training calendar and HR Training Catalog, coordinating and communicating leadership, frontline, compliance, and professional development opportunities and using these resources to support career-path development for staff.
Partner with external vendors, facilitators, and subject matter experts, including Guide Theory, Fred Pryor, and other professional development resources, to expand leadership, frontline, and individual development opportunities.
Develop and assist in facilitating workshops, manager tools, training materials, and learning opportunities related to HR compliance, employee relations, communication, performance management, Leadership Behaviors, and other organizational priorities.
Conduct leadership check-ins to identify recurring development needs, challenges, and opportunities and recommend training initiatives, tools, and resources based on leader and employee feedback, compliance requirements, and organizational priorities.
Facilitate quarterly Diverse Talent Hiring Training for new hiring managers and support other required manager training and development initiatives.
Track participation, completion, feedback, and effectiveness of leadership and employee development programs and use results to recommend improvements and future programming.
Support the J-1 Visa program, including program administration, onboarding, cultural activities, employee support, and compliance requirements.
Model organizational Leadership Behaviors and incorporate them into leadership development, training resources, and employee programs.
Excellent verbal and written communication skills.
Strong interpersonal, negotiation, and conflict resolution skills.
Exceptional organizational skills and attention to detail.
Effective time management with a proven ability to meet deadlines.
Strong problem-solving abilities and critical thinking skills.
Ability to work independently with minimal supervision.
Act with integrity, professionalism, and confidentiality.
General knowledge of employment-related laws and regulations.
Proficient in Microsoft Office Suite or related software.
Proficiency with or quick learning of the organization’s HRIS (UKG).
Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values.
Ability to accept criticism and opportunities for growth gracefully and humbly.
Stay positive, focused, and constructive in the face of setbacks and challenges in an ever-changing environment.
Three or more years of progressively responsible Human Resources experience, with demonstrated knowledge of employment compliance, leave administration, HR policies, and HR best practices.
Demonstrated ability to interpret policies and regulations and translate them into practical, consistent processes and employee resources.
Strong judgment, discretion, organizational skills, and attention to detail, with the ability to independently manage multiple priorities and maintain confidentiality.
Strong written and verbal communication skills, with the ability to effectively communicate with employees and leaders at all levels of the organization.
Experience coordinating employee training, communications, leadership development, or similar organizational programs preferred.
Experience with HRIS platforms; UKG experience preferred.
Ability and willingness to work a flexible schedule, including weekends, holidays, and evenings, based on operational and employee needs.
Notary certification or willingness to obtain certification.
HR certification such as PHR, SHRM-CP are a plus.
Bilingual or multilingual skills are a plus given our diverse staff population.
Intermediate skiing or snowboarding ability is a plus.
- Adheres to policies of Taos Ski Valley, Inc.
- Performs massage and body services that meet the established guidelines for the type of service offering and that fulfill guest expectations.
- Performs all treatments on services menu based upon current licensure.
- Assesses contraindications of guests that may prevent service from taking place.
- Meets the needs of the guest at all times throughout the service.
- Understands and uses universal precautions when providing services.
- Cleans and disinfects all equipment on a daily basis.
- Maintains the highest level of product knowledge and has complete knowledge of all spa services presently offered. Understands the ingredients in products and can explain their benefits to guests. Answers guests’ questions in a knowledgeable and professional manner.
- Recommends products for home use.
- Suggests to guests other beneficial treatments offered in the spa.
- Begins and ends all treatments on time.
- Works assigned schedule and arrives and departs from their shift on time.
- Ensures that work areas are clean and set according to procedures.
- Informs the Spa Director/Manager or other management personnel about product needs.
- Creates and maintains client cards and treatment notes, when appropriate.
- Completes all assigned side work.
- Attends all scheduled meetings.
- Attends scheduled professional trainings.
- Reports any incidents or accidents to a member of the management team.
- Other duties as assigned
- Reliable attendance on all scheduled workdays
- Conducts oneself with integrity, respect, and compassion, recognizing that each individual’s unique attributes contribute to the overall success of Taos Ski Valley, Inc.
- Strives for open, honest, and effective communication in order to build trust in our relationships with our guests and fellow employees.
- Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values.
- Ability to gracefully and humbly accept criticism and opportunities for growth.
- Ability to stay positive, focused, and constructive when faced with setbacks, and challenges, and while working in an ever-changing environment.
- Efficient, well organized, and able to handle a variety of duties simultaneously
- Energetic, enthusiastic, and motivational
- Professional manner, discretion, and polished appearance
- Provides a guest experience that exceeds the guest’s expectations.
- Valid New Mexico state license in massage therapy or credentials required by the state of New Mexico
- Customer service experience, preferably in a spa
- Must be able to build positive rapport with the guests
- Must be willing to ask for help and/or clarification
- Ability to explain various treatments/services to guests
- Fluent in verbal and written English, other language skills preferred
- Ability to work a flexible schedule including weekends, holidays, and evenings.
- Is a Background Check required for this position: Yes
- Is an MVR required for this position: No
Conducts oneself with safety in mind and undertakes all job requirements in a manner which will guarantee a secure & confidential environment for oneself, guests, and fellow team members.
Supports supervisory responsibilities of training, supervising, coaching and empowering Front Office staff in all aspects of the hotel operation including guest service, security and safety.
Responsible for statistical reporting. This includes daily occupancy reporting, cash tip reporting, and explaining any questionable transactions related to billing.
Acts as Supervisor on Duty when the Front Office Manager is off property, ensuring all hotel operations run smoothly.
Acts as a liaison between the hotel and Taos Ski Valley's reservations and sales departments.
Reviews hotel inventory daily/weekly. Is aware of hotel occupancy at least one month out.
Communicates with other managers, as applicable, any need period, sell-out or over-sold dates, special requests, VIP arrivals, etc. Addresses with revenue manager any oversold issues. Provides guidance to reservations & sales on availability of inventory for group blocks.
Functions as a Guest Reception Agent, Bell / Valet, Phone Operator, Concierge and/or Night Auditor whenever business levels require.
Conducts oneself with integrity, respect and compassion, recognizing that everyone's unique attributes contribute to the overall success of TSV.
Strives for open, honest, and effective communication to build trust in our relationships with guests and fellow employees.
Supports all other outlets and departments when needed.
Acts as liaison between FOH and Accounting regarding daily and monthly reports.
Performs all other duties as assigned or requested.
Reliable attendance on all scheduled workdays.
Other duties as assigned.
Strong personal character and commitment to Taos Ski Valley, Inc.'s Vision, Purpose, and Values.
Provides a guest experience that exceeds the guest's expectations.
Ability to gracefully and humbly accept criticism and opportunities for growth.
Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.
Ability to work a flexible schedule including weekends, holidays, and evenings.
Bachelor's Degree or equivalent work experience preferred.
Excellent computer skills, including Word and Excel as well as reservations systems. Experience with reservation software preferred.
Solid understanding of hotel reservations and revenue management, guest service, guest recovery, billing and building a strong positive team environment.
Strong organizational skills, communication skills, attention to detail, problem-solving skills, guest service, ability to adapt to a changing environment, take constructive criticism and frequent coaching well and accurately follow instructions, both verbally and written.
Must be willing to ask for help and/or clarification
Possess a valid driver's license and ability to successfully pass an MVR check.Experience in a hotel front office supervisory role preferred.
Hotel experience preferred.
Fluent in verbal and written English, other language skills preferred.
Administrative Receptionist
The Administrative Receptionist plays a key role in creating a welcoming and professional environment for guests, staff, and visitors. This position oversees the check-in and check-out process at the administrative reception area, assists with inquiries, and provides accurate information about Taos Ski Valley, including services, operations, and amenities.
This is a full-time position scheduled for 32 hours per week. An ideal candidate is friendly, approachable, and eager to build positive relationships with both internal and external guests. You thrive in a fast-paced environment, adapt easily to new challenges, and seek opportunities to expand your knowledge and skills.
This job description provides a general outline of responsibilities. Duties should be carried out in alignment with Taos Ski Valley, Inc.’s policies, procedures, and applicable laws. Reasonable accommodations will be made for individuals with disabilities to perform essential functions.
Essential Job Responsibilities:
Personal Skills:
Qualifications:
Work Environment:
Taos Ski Valley, Inc. is often a fast-paced work environment, especially during holidays and Peak days. TSVI is in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions.
Physical Demands of Position Include:
May frequently lift up to 25 pounds and occasionally lift up to 50 pounds. Sitting/standing approximately 70% of the time. Walking, reaching, and bending approximately 20% of the time.
This position will require individuals to be out in winter conditions 10% of the time.
Background Check:
Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check. Employment is contingent upon a favorable background check.
Sous Chef - 192 at The Blake
The Sous Chef is a hands-on culinary leader responsible for supporting the daily operation of Restaurant 192 at The Blake. The position serves as a direct extension of the Restaurant Executive Chef / Chef de Cuisine and must be prepared to lead the kitchen when senior culinary leadership is not present.
This role combines service leadership, culinary execution, team development, food-safety oversight and practical financial awareness. The Sous Chef works across meal periods, kitchen stations, private dining and approved banquet functions while protecting Restaurant 192's standards, guest experience and culinary direction.
This job description provides a broad description of duties. Responsibilities must be carried out in accordance with Taos Ski Valley, Inc. policies and applicable law. Detailed procedures are maintained in current recipes, station guides, BEOs, food-safety records and other approved operating documents. Reasonable accommodation may be provided to enable qualified individuals to perform the essential job functions.
Essential Job Responsibilities:
Team Leadership and Development
Culinary Standards and Menu Execution
Financial and Operational Management
Food Safety Workplace Safety and Sustainability
Guest Experience and Collaboration
Decision Authority and Limits
Qualifications and Knowledge
Preferred Qualifications
Personal Skills
Performance Expectations
Work Environment:
Taos Ski Valley, Inc. is often a fast-paced work environment, especially during holiday and peak periods. The property is located in a high-altitude alpine environment. The position may require travel in uneven, snow-packed or icy terrain and may involve wet, cold, hot or humid conditions. Work is performed in close quarters with other staff.
Physical Demands of Position Include:
The position frequently requires standing, reaching, talking, hearing, tasting and smelling, and regularly requires walking, bending, lifting and carrying culinary products or equipment. The employee must frequently lift to 25 pounds and occasionally lift up to 50 pounds. The position may include limited sitting and exposure to outdoor winter conditions.
Background Check:
Positions dealing with children, of safety-sensitive and/or confidential nature, require driving, or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check.
Chef de Partie - 192 at The Blake
The Chef de Partie is a hands-on culinary lead positioned between the cooks and the Sous Chef. The role coordinates the assigned team during preparation and service, maintains food and service standards, and carries out the priorities established by culinary management. The position may run a station or support the pass as business needs require.
Within a general hotel job structure, similar shift-lead work may be labeled Culinary Supervisor. In a professional kitchen, Chef de Partie more accurately describes the culinary nature of the position. This is not a Sous Chef management role. It is a developmental position that may lead to Sous Chef when the employee has shown the required technical skill, leadership, judgment, and operational readiness.
This job description provides a broad statement of duties. Responsibilities must be performed in accordance with Taos Ski Valley, Inc. policies and applicable law. Detailed procedures are contained in departmental standards, training materials, and the Employee Reference Guide. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Job Responsibilities:
Shift Leadership
Food Quality and Service
Team Leadership and Development
Food Safety and Sanitation
Product and Cost Control
Communication and Administration
Scope of Authority
Qualifications and Knowledge:
Personal Skills
Work Environment:
Taos Ski Valley, Inc. is a fast-paced workplace, especially during holidays and peak periods. The property is located in a high-altitude alpine environment. The position may require travel over uneven, snow-packed, or icy terrain and may involve exposure to wet, cold, hot, or humid conditions. Work is performed in close quarters with other employees.
Physical Demands of the Position:
The role requires extended standing and walking, frequent reaching, bending, tasting, smelling, speaking, and hearing, and work near hot and cold equipment. The employee will frequently lift or move up to 25 pounds and may occasionally lift or move up to 50 pounds, with assistance when appropriate. Outdoor exposure may occur during winter conditions.
Background Check:
Positions dealing with children, of safety-sensitive and/or confidential nature, require driving, or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check.
Bell/Valet
This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.
Bell and Valet welcome all guests promptly with a positive, friendly, and helpful attitude to provide a great first impression. Bell and Valet are responsible for unloading luggage and equipment from guest vehicles/shuttle, delivering or storing luggage, and storing all equipment (skis, bikes, etc.) as well as transporting guest vehicles safely to and from the appropriate parking areas, as assigned. Bell and Valet escort guests with luggage to their rooms, pointing out hotel facilities and explaining features of the accommodations. Bell and Valet will provide transportation for guests using a company vehicle, and will also valet guest vehicles, therefore a driver's license and impeccable driving record are required. Bell and Valet perform room deliveries upon request and also respond to other guest requests and concerns. Must possess great guest service and problem-solving skills. Upon departure, Bell and Valet collect luggage and escort guests to their vehicle, loading all equipment and luggage into the guest's vehicle. You possess an adventurous, open-hearted, and upbeat demeanor and strive to build and maintain lasting relationships with both internal and external guests. You thrive in a fast-paced environment and embrace new challenges daily as well as seek opportunities to expand your skillset and knowledge base.
Essential Job Responsibilities:
Personal Skills:
Qualifications/Knowledge:
Work Environment:
Taos Ski Valley, Inc. is often a fast-paced work environment, especially during holidays and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.
Physical Demands of Position Include:
Frequently lifting up to 50 pounds and occasionally lifting up to 75 pounds. Standing and outdoors 50-60% of the time. Frequent walking, reaching, and bending. This position will require individuals to be out in winter conditions 20-30% of the time.
Background Check:
Positions dealing with children, of safety-sensitive and/or confidential nature, require driving, or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.
Chief Engineer
Under the direction of the CEO, the Chief Engineer is responsible for the ongoing engineering operations and maintenance of all facilities, buildings, infrastructure, and equipment across the entire organization. This includes lodging properties, commercial spaces, workforce lodging, resort-wide buildings (on-mtn and off-mtn), public areas, and all supporting infrastructure. The Chief Engineer ensures best-in-class facilities management, energy and water efficiency, capital planning, and environmental sustainability.
This position leads a team of approximately 25 engineering and maintenance staff and is responsible for construction oversight, building automation systems, long-term asset planning, environmental compliance, and proactive risk mitigation. The Chief Engineer plays a key leadership role in vendor relations, budget preparation, technical standards, and cross-departmental collaboration to achieve organizational goals.
This job description is intended to be a broad description of duties.
General
Outside Contractors
Financial
Compliance
Environment
Departmental Responsibilities:
Supervisory Responsibilities:
Desired Skills and Experience:
Work Environment:
Background Check:
Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.
Electrical Maintenance Technician
The Electrical Maintenance Technician is responsible for maintaining, troubleshooting, repairing, and supporting the electrical and mechanical systems that keep Taos Ski Valley’s facilities and mountain operations running safely and efficiently. This position performs scheduled and preventative maintenance, responds to electrical and equipment issues, and maintains systems including electrical distribution, transformers, motors, lighting, heating, control and drive systems, and other mountain electrical equipment. The role requires strong troubleshooting skills, the ability to read electrical schematics, and experience with low- and high-voltage systems, motor controls, variable speed drives, PLCs, sensors, and related equipment.
The technician must adhere to all applicable safety standards, regulations, and company policies, including NEC, OSHA, ANSI, and New Mexico Ski Safety requirements, while prioritizing the safety of guests and employees. The position requires a Journeyman Electrician License, valid driver's license, and at least two years of electrical and/or maintenance experience, as well as the ability to work effectively at high elevations, in inclement weather, and on steep mountain terrain. The successful candidate is dependable, organized, team-oriented, safety-conscious, and committed to providing exceptional guest experience while supporting continuous improvement, efficiency, and innovation.
Essential Job Responsibilities:
Personal Skills:
Qualifications/Knowledge:
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holidays and Peak days. TSVI is in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.
While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places; a risk of electrical shock and vibration. The noise level in the work environment is usually moderate.
Work Schedule:
Physical Demands of Position Include:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Background Check:
Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.
Summary
This position has the potential to transition into a full-time, year-round role with full benefits.
Staff Shuttle Driver- CDL
The staff shuttle driver is responsible for the daily operation of the employee shuttle program including transporting 25+ passengers per trip, inspecting vehicles, cleaning and maintaining vehicles, and helping employees and guests access recreation, lodging, and work. They will report to the Transportation Manager through the supervisor with vehicle logs, inspection reports, and schedules.
This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Employee CDL Shuttle Driver -Part Time or Full Time.
Essential Job Responsibilities:
Personal Skills:
Qualifications/Knowledge:
Work Environment:
The staff shuttle will operate multiple times daily throughout the ski season and during other specified times throughout the year. Drivers will be expected to perform all duties related to the employee shuttle including exterior inspections before sunrise, after sunset, and in extreme weather conditions. Drivers are expected to transport fellow employees promptly and safely regardless of conditions.
Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.
Physical Demands of Position Include:
Position requires approximately 85-90% of sitting/driving (local driving as well as high-way driving) Will include approximately 10-15% climbing, pushing, bending, balancing, kneeling, etc. May require occasional lifting of up to 50 pounds. Must be able to work in a fast-paced environment. Taos Ski Valley, Inc. is located in a high-altitude alpine environment. Position may require travel on uneven, snow packed, or icy terrain and may be exposed to wet, cold and/or humid conditions.
Background Check:
Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.
Esthetician
As an Esthetician, you help make every guest's stay comfortable and inviting by creating a beautiful environment in the Spa. You pay attention to the details and make sure you put a personal touch that says every guest is special. You have the knowledge and ability to perform facials and body treatments that meet the guidelines and expectations as laid out by the Spa Director/Manager as well as within the guidelines established by your current licensure within the State of New Mexico. You maintain the highest level of product knowledge and have a complete understanding of all spa services offered. You know the ingredients in products and can explain their benefits to guests and help answer any guest questions in a positive and professional manner. As an Esthetician, you are knowledgeable about Taos Ski Valley, The Blake Hotel, and The Spa and able to provide direction to guests to include packages offered, hours of operation, class schedules of The Spa & Fitness Center, mountain statistics, and the adventurous offerings of our scenic surroundings. As an Esthetician, you will try to up-sell services and options to potential and repeat guests. You strive to provide exceptional service to both fellow staff members and guests at all times.
This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.
Essential Job Responsibilities:
Personal Skills:
Qualifications/Knowledge:
Work Environment:
Taos Ski Valley, Inc. is often a fast-paced work environment, especially during holidays and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.
Physical Demands of Position Include:
Position requires you to lift up to 25 pounds on a frequent basis and occasionally group lift up to 50 pounds. This position requires you to be able to talk, hear, smell stand and walk 80-90% of the time and to sit, stoop, kneel, crouch, and bend 10-20% of the time.
This position will require you to operate the following tools: oils and lotions, hot cabbie, hand towels, eye masks, body treatment products, hot packs, mud, salts, paraffin heaters, and disinfectants.
Background Check:
Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.
Front Desk Supervisor
The Front Desk Supervisor leads the daily operation of the Administrative Office at Taos Ski Valley, Inc., ensuring consistent, professional, and welcoming experience for employees, guests, managers, and supervisors. This role provides direction, training, and accountability to administrative staff and interns while overseeing the front desk operations, office systems, HR support functions, employee services, and cross-departmental initiatives.
The Supervisor partners closely with the Office Manager, Human Resources, and department leaders to keep administrative priorities aligned with resort-wide needs, exercising sound judgment, discretion, and strong leadership in a fast-paced, seasonal environment.
Qualifications:
Key Responsibilities:
Winter Season
Summer Season
Year-Round
Leadership & Supervision (Support, in partnership with Office Manager/HR)
Office Operations (Support)
HR & Employee Support (Support)
Systems & Process Improvement (Support)
Cross-Departmental Coordination (Support)
Personal Skills & Leadership Competencies
Sound judgment and discretion under pressure; clear, professional communication; accountability and follow through; a calm, solution-oriented approach to challenges; ability to balance independent decision making with knowing when to escalate; commitment to confidentiality, teamwork, safety, and TSVI's mission and values.
Work Environment
Taos Ski Valley, Inc. operates in a high-altitude environment; this role may involve travel on snow-packed or icy terrain and exposure to cold or changing weather. Full-time, year-round position with a Wednesday–Sunday winter schedule and Monday–Friday summer schedule; evenings, weekends, and holidays may be required based on business needs.
Background Check
Employment is contingent upon a favorable background check, including a clean driving record.
Guest Experience Liaison
Description:
As the Guest Experience Liaison, it is your job to ensure all guests have the best experience possible, exceeding all expectations to ensure they return again. You develop unmanufactured relationships, inspiring your team to create a genuine, once-in-a-lifetime experience for our guests, from arrival to departure. You are passionate, adventurous, and open-hearted, with an unrehearsed sense of hospitality, and have the ability to balance the diverse needs of your guests in the midst of constant change. As the Guest Experience Liaison, you will create genuine connections with guests and homeowners and create unparalleled experiences they will remember for a lifetime.
You are a proactive and tenacious problem solver willing to put the guest first in all circumstances. You possess strong guest service and professional bearing, a positive personality, are able to multi-task and work diligently to improve the atmosphere for guests. As Guest Experience Liaison, you are a team player who not only looks after your guests here in the hotel, but willing to work closely with other departments to ensure the guest’s overall experience is met without issue. You conduct yourself with safety in mind and undertake all job requirements in a manner which will guarantee a safe environment for yourself as well as The Blake’s guests, homeowners and fellow associates.
Essential Job Responsibilities:
Personal Skills:
Qualifications/Knowledge:
Work Environment:
Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.
Physical Demands of Position Include:
Frequently lifts 10–25 pounds and occasionally lifts 50–75 pounds. Sits approximately 30–40% of the time and walks, reaches, and bends approximately 30–40% of the time. This position requires frequent speaking and hearing when interacting with guests and may require working outdoors in winter conditions approximately 10% of the time.
Background Check:
Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.
Summary
This position has the opportunity to become full-time year-round and fully benefited. Employment is contingent upon a favorable background check and MVR check.
Human Resources Manager
The HR Manager (Compliance, Staff Resources, Communications & Leadership Development) strengthens the organization through oversight of key compliance programs, employee resources, HR communications, and leadership development. This role serves as a trusted resource to employees and leaders, translating policies and employment requirements into practical, consistent processes while identifying opportunities to reduce risk, improve employee experience, and build leadership capability in alignment with organizational priorities and values.
You’ll be at the center of a dynamic mountain community, helping staff find the resources they need, keeping us on track and compliant, creating communications people actually want to read, and building training that helps our leaders grow. This is a hands-on HR role that blends day-to-day administration with opportunities to improve processes, solve problems, and build programs that make a difference. We’re looking for someone who can move comfortably between details and big-picture thinking, takes ownership, and genuinely enjoys helping people succeed. If you want to make an impact, build programs you’re proud of, and have a workday that rarely looks the same twice, this could be the role for you.
This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Essential Job Responsibilities:
Compliance & HR Governance
Staff Resources & Support
HR Communications & Employee Engagement
Leadership Training & Development
Personal Skills:
Qualifications/Knowledge:
Work Environment:
Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holidays and Peak days. TSVI is in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.
Physical Demands of Position Include:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Must be able to access and navigate each department at our various locations and facilities.
Background Check:
Positions dealing with safety-sensitive and/or confidential information, require driving, or positions that handle cash require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.
Licensed Massage Therapist
As a Massage Therapist, you help make every guest's stay comfortable and inviting by creating a beautiful environment in the Spa. You pay attention to the details and make sure you put a personal touch that says every guest is special. You have the knowledge and ability to perform massage and body services that meet the guidelines and expectations as laid out by the Spa Director/Manager as well as within the guidelines established by your current licensure within the State of New Mexico. You maintain the highest level of product knowledge and have a complete understanding of all spa services offered. You know the ingredients in products and can explain their benefits to guests and help answer any guest questions in a positive and professional manner. As a Massage Therapist, you are knowledgeable about Taos Ski Valley, The Blake Hotel, and The Spa and able to provide direction to guests to include packages offered, hours of operation, class schedules of The Spa & Fitness Center, mountain statistics, and the adventurous offerings of our scenic surroundings. As a Massage Therapist, you will try to up-sell services and options to potential and repeat guests. You strive to provide exceptional service to both fellow staff members and guests at all times.
This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.
Essential Job Responsibilities:
Personal Skills:
Qualifications/Knowledge:
Work Environment:
Taos Ski Valley, Inc. is often a fast-paced work environment, especially during holidays and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.
Physical Demands of Position Include:
The position requires you to lift up to 25 pounds on a frequent basis and occasionally group lift up to 50 pounds. This position requires you to be able to talk, hear, smell stand and walk 80-90% of the time and to sit, stoop, kneel, crouch, and bend 10-20% of the time.
This position will require you to operate the following tools: massage oils and lotions, hot stones, hot cabbie, hand towels, eye masks, body treatment products, hot packs, mud, salts, paraffin heaters, and disinfectants.
Background Check:
Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.
The Blake Guest Services Supervisor
As the Guest Services Supervisor, it is your job to support the Front Office Manager in building and managing the team that engages guests in our dynamic and unique environment. You help develop unmanufactured relationships, inspiring your team to create a genuine, once-in-a-lifetime experience for our guests, from arrival to departure. You are passionate, adventurous, and open-hearted, with an unrehearsed sense of hospitality, and have the ability to balance the diverse needs of your team and guests amid constant change. As the Assistant Front Office Manager, you will support all supervisory responsibilities including hiring and training staff and providing ongoing coaching to ensure excellent guest service while following all hotel and front office policies and procedures.
You are a proactive and tenacious problem solver willing to put the guest first in all circumstances. You have strong guest service and professional bearing, a positive personality, can multi-task, have good financial acumen, and work diligently to improve the workplace for employees and guests. As Assistant Front Office Manager, you are a team player who not only trains and motivates your team, but you are also willing to work closely and assist other Taos Ski Valley departments. You conduct yourself with safety in mind and undertake all job requirements in a manner which will guarantee a safe environment for yourself as well as The Blake's guests and fellow associates.
This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Essential Job Responsibilities:
Personal Skills:
Qualifications/Knowledge:
Work Environment:
Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.
Physical Demands of Position Include:
Frequently lifting 10-25 pounds and occasionally lifting 50-75 pounds. Sitting approximately 30-40% of the time. Walking, reaching and bending approximately 30-40% of the time. This position requires individuals to speak and listen as they interact with guests frequently. This position will require individuals to be out in winter conditions 10% of the time.
Background Check:
Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.
Transportation Manager
This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
The Activations Coordinator position requires an enthusiastic, high-energy individual who likes the interpersonal skills required to execute the activations. The job entails set-up, execution, and clean-up of resort activations. Some days will also include working on the larger scale public events.
The Activations Coordinator position will spend around 70% or more of their time outdoors working. Position must be willing to work every weekend.
Essential Job Responsibilities:
• Assist with internal communication of activations, ie communicating with Events Coordinator and Mountain Events Manager about supply needs, activation popularity/attendance, etc.
• Set-up and tear-down of activation venues and equipment
• Inventory of activation supplies and equipment
• Will work with Events Coordinator to increase awareness of TSV special events
• Reliable attendance on all scheduled workdays
• Other duties as assigned
Personal Skills
• Strong personal character and commitment to Taos Ski Valley, Inc.’s Commitment and Passions
• An outgoing and friendly personality with a commitment to exceed guest expectations at all times
• Hard working team player capable of physical work in all weather conditions
• Ability to stay positive, focused, and constructive when faced with setbacks, challenges and while working in an ever-changing environment
• Ability to multi-task efficiently and work under tight deadlines, deal with change well.
• Work well under pressure
• Be on time, reliable, and responsible
• Ability to gracefully and humbly accept criticism and opportunities for growth
Qualifications/Knowledge
• Ability to work a flexible schedule including weekends, holidays and evenings
• Self-motivated and able to work independently
• Professionalism and strong communications skills
• Excellent organizational skills with attention to detail
• Ability to speak, read and communicate clearly in English
• Must be able to lift 50lbs
Work Environment:
Must be able to work in a fast-paced environment. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow packed, or icy terrain and may be exposed to wet, cold and/or humid conditions.
Physical Demands of Position Include:
Approximately 30% of this position’s time is spent inside, 70% outside on both level/uneven terrain. Position may require travel on uneven, snow packed or icy terrain. Position will be required to spend long days outside in cold and snow. Must be able to lift 50 lbs. Position requires at least an intermediate level of skiing/riding ability.
Background Check
Positions dealing with children, of safety sensitive and/or confidential nature, require driving or positions that handle cash may require a background check. Employment is contingent upon a favorable background check.
