Dock Master

Our Dock Master is a seasonal position located on Martha's Vineyard and has HOUSING INCLUDED!

The Dock Master plays a key role in our mission to deliver world-class service and products and a memorable vacation experience to everyone who passes through our doors. This is done by overseeing the day-to-day dock operations and team through a hands-on leadership approach.

• Oversees the day-to-day operations of the dock

• Schedules dock team and approves timecards for payroll

• Cultivates a positive working environment

• Manages the performance of the team

• Ensures customer satisfaction within the department

• Effectively communicates with other departments as needed

• Processes vessel reservations

• Answers the fuel dock phone and radio

• Ensures accuracy of daily sales and all Dockwa reports

• Assigns and directs boaters to the appropriate slips

• Assists guests with docking and undocking

• Assists boats with requests for fuel

• Pumps out holding tanks of vessels

• Performs light maintenance within the dock areas as needed

• May assist in supervising other staff who work outdoors (such as pool attendants)

• Assisting in other departments and with other duties as needed

Qualifications:

All our team members are passionate about guest service and helping others. They initiate conversations, anticipate the needs of others, and interact with others in a courteous and efficient manner. They love being team players and are detail-oriented, flexible, and adaptable. They are willing to work flexible schedules, including nights, weekends, and holidays. 

In addition, this position requires:

• Ability to work outdoors

• 3-5 years of previous marina or marine field experience

• Previous leadership or management experience is preferred 

• Skills in property management software, dock/marina software, and Microsoft Office preferred

• Boating license and/or USCG license a plus (not necessarily required)

• Ability to lift and carry between 50 and 100 pounds as needed

• Ability to effectively lead and manage a team

The Harborside Inn is an Equal Opportunity Employer and values the diversity of its team and applicants.