The Mill at Ward Cove

Current Job dates:

Currently recruiting for the season that runs from April 17th, 2025 to October 19th, 2025.

Malaspina
Line Cook
$17.00 - $19.00 / hour
Ketchikan
Wage includes $1/hr bonus if contract is completed. The Line Cook will prepare meal ingredients, simple dishes, condiments, and other items as directed by Head Cook for the M/V Malaspina guests.
Supervisory Responsibilities: None
Duties/Responsibilities:
• Prepares meal ingredients as directed by the head cook.
• Prepares fresh produce by peeling, cutting, and portioning.
• Prepares meat by trimming, cutting, and portioning.
• Prepares simple dishes such as breads or salads.
• Mixes or prepares condiments, dressings, and sauces.
• Assists with unloading, inspection, and storage of raw ingredients and supplies.
• Maintains compliance with applicable health, safety, food handling, and hygiene codes and standards;
• Performs other related duties as assigned.
Required Skills/Abilities:
• Basic understanding of or the ability to learn basic sanitation and regulations for workplace safety.
• Basic understanding of or the ability to learn food handling techniques, preparation, and cooking procedures.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to work quickly and efficiently.
• Ability to work well as part of a team.
• Ability to maintain personal hygiene.
• Ability to function well in a high-paced and at times stressful environment;
Education and Experience:
• High school or vocational school coursework in kitchen basics, such as food safety, preferred.
• Current Alaska Food Workers Card, or ability to obtain within 30 days of employment.
• Driver’s License Preferred
• One year of related experience preferred.
Physical Requirements:
• Prolonged periods of standing and working in a kitchen.
• Exposure to extreme heat, steam, and cold present in a kitchen environment.
• Must be able to lift up to 25 pounds at times.
• Manual dexterity to cut and chop foods and perform other related tasks.
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Tours
Activities Guide
$17.00 - $19.00 / hour
Ketchikan
Activities Guides are professional guides committed and focused on providing unparalleled customer service and have the skill and demeanor to facilitate a safe and fun experience for our guests. Guides will be rotated through different tours throughout the cruise ship season, so every week will be a new adventure! Guides will be cross trained in leading electric mountain bike tours, lake kayaking, zodiac, sea cycling and hiking tours, as well as rotating as a safety boat driver and/or camp hand.
Supervisory Responsibilities: None
Duties/Responsibilities:
• Conduct safe and informative, high-quality tours, which meet and exceed guest expectations
• Meet and greet guests with a professional attitude and appearance;
• Service & maintain all equipment in the best possible condition, report damage and issues to supervisor;
• Share knowledge and relevant information in a fun and entertaining manner in front of groups as large as twenty people;
• Prepare all equipment and supplies for each day’s needs;
• Participate in all required training and educational clinics;
• Attend all safety training, meetings, and clinics. Maintain current knowledge of all safety procedures;
• Work collaboratively with fellow guides and all management;
• Outfit guests in weather appropriate gear and safety equipment;
• Campfire, beverage, and snack setup at camp;
• Oversee safety of kayak guests from the safety boat and help as needed;
• Provide instructions to guests of varying skill levels on the safe use of equipment;
• Answers and addresses any guest concerns or questions;
• Cleans and organizes all equipment, vehicles, and workspaces, and maintains inspection log;
• Always demonstrate outstanding guest service and professionalism;
• Build a comprehensive knowledge base about the flora and fauna of Southeast Alaska, the history of The Mill at Ward Cove and surrounding areas;
• Work a flexible schedule;
• Performs other duties as assigned.
Required Skills/Abilities:
• Safety Focus: Must be able to maintain a safe and comfortable environment for guests, employees, and the public;
• Customer-Service Focus: Must understand that customer service is a top priority and must conduct all actions with this in mind;
• Attention to Detail: Maintaining high company standards in the upkeep of gear and equipment, presentation of the tour product and customer focus;
• Problem-Solving Skills: Must be flexible and able to produce appropriate solutions quickly, working across the organization at times. Must be able to find creative solutions to unique problems and employ a logical and organized thought process;
• Presentation skills: Must be able to deliver a scripted/non-scripted, entertaining, informative, safety briefing and tour presentation on a 2–3-hour tour multiple times a day to guests with varying backgrounds and skillsets;
• Successful completion of on-the-job training required;
• Must be able to work collaboratively in a team setting.
Education and Experience:
• First aid & CPR certified; lifeguarding, water rescue, kayak instruction helpful, WFR a plus.
• 1 to 2 years of previous guiding experience in an outdoor environment preferred, but not required.
• Driver’s License Preferred.
Physical Requirements:
• Able to work outdoors for long days in diverse weather conditions.
• Prolonged periods of standing and walking.
• Must be able to lift up to 75 pounds at times.
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Retail
Retail Sales Associate
$17.00 - $19.00 / hour
Ketchikan
Retail Sales Associates serve as a customer service representative for guests at The Mill at Ward Cove; assist guests with purchases; prepare and stock merchandise for sale; perform inventory control duties; organize and distribute merchandise. Perform other duties related to the successful operation of the retail store including cleaning and moderate lifting.
*Wage includes $1/hr bonus if the contract is completed.

Supervisory Responsibilities: None
Duties/Responsibilities:
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers;
• Maintain an awareness of the all-product knowledge information, merchandise promotions, test merchandise and advertisements;
• Always demonstrate outstanding guest service and professionalism;
• Assist in floor moves, merchandising, display maintenance and store housekeeping;
• Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock; ensures re-wraps are done promptly;
• Adhere to all company policies, procedures, and practices including signing, pricing, and loss prevention;
• Knowledge and promotion of all Ward Cove venues and retail;
• Prepare, clean and organize all equipment and supplies for each day’s needs;
• Participate in all required training and educational clinics;
• Attend all safety training, meetings, and clinics;
• Maintain current knowledge of all safety procedures;
• Work as greeters to welcome guests and conduct guest orientations;
• Answer and address any guest concerns or questions;
• Assist with monitoring inventories of supplies; ensuring venues are clean and in top condition;
• Work a flexible schedule;
• Performs other duties as assigned.
Required Skills/Abilities:
• Ability to process information/merchandise through Point-of-Sale computer system;
• Ability to communicate, read, count, and write accurately to complete all documentation;
• Ability to learn, retain and communicate information about retail products to cruise ship guests for sales and upselling of retail items;
• Must understand that exemplary customer service is a top priority and be able to communicate in a professional, friendly, and accurate manner;
• Accuracy in cash handling and a keen eye for detail;
• Must be flexible and able to produce appropriate solutions quickly, working across the organization at times;
• Must be able to find creative solutions to unique problems and employ a logical and organized thought process;
• Should possess good computer skills and be able to learn the internal booking system and accurately enter information.
Education and Experience:
• Previous retail sales experience preferred, but is not required
Physical Requirements:
• Prolonged periods standing for 8 hours or more and walking.
• Work in a demanding environment with crowds.
• Must be able to lift up to 50 pounds at times.
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Port Operations
CDL Driver
$31.00 / hour
Ketchikan
The CDL Driver is responsible for the safe transportation of guests between Ward Cove and downtown Ketchikan.

Supervisory Responsibilities: None

Duties/Responsibilities:
• Ensure the safety and comfort of passengers by providing a safe and enjoyable shuttle experience; providing a warm welcome to our guests as they board the vehicle;
• Safely drive in various environments including pedestrians, wildlife, and other vehicles in different lighting scenarios & inclement weather in compliance with traffic laws, regulations and company safety standards;
• Assist guests with safely boarding and exiting the vehicle; loading and securing wheelchairs, mobility aids such as belts and straps, strollers, and car seats, requiring lifting, bending, and stooping;
• Respond promptly and appropriately during emergencies, following company protocols to ensure passenger safety and comfort;
• Conduct pre-trip and post-trip vehicle inspections in accordance with company and regulatory standards;
• Deliver safety announcements and provide guests with accurate and engaging information about the history of the facilities and local destinations as part of the service utilizing electronic devices;
• Responsible for keeping vehicles clean and presentable at all times;
• Perform other duties as assigned.
Required Skills/Abilities:
• Knowledgeable in Part 49 Federal Motor Carrier Safety Administration (FMSCA) and State of Alaska DOT regulations
• Ability to safely drive a shuttle bus while speaking to passengers, answering questions, and providing narration, while working in a team or group environment;
• Ability to communicate clearly, verbally and written, with customers, employees, and management;
• Knowledgeable in the importance of DVIRs and pre/post-trips;
• Preparedness in safety incidents that may require your assistance;
• Knowledge of the critical aspects of your vehicle and upkeep its condition;
  Excellent time management skills with a proven ability to meet deadlines;
  Ability to successfully complete company shuttle training program.
Licenses, Education and Experience:
• Medical Examiners Certificate for Commercial Driver Fitness Determination;
• Valid Commercial Driver's License: Class B or A, without air brake restrictions and passenger endorsements with minimum driving record:
• No major convictions within the last five years, no moving violations within the last three years
• Drivers 25 and older: No more than four moving violations or one accident and one violation within the last three years
• Drivers 23 or 24 years old: No more than two moving violations within the last three years;
• Minimum of one year with appropriate CDL and experience;
• Minimum one-year experience safely operating vehicles or machinery equivalent of vehicles having a gross weight of 26,001 pounds or more.
Other Requirements:
• Ability to pass required DOT drug screening and DOT Clearinghouse query;
• Prolonged periods of sitting, standing, and walking;
• Must be able to lift up to 15 pounds at times.
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Port Operations
Port Security Staff
$17.00 - $19.00 / hour
Ketchikan
Port Security Staff lead the charge in safety and security for the facilities and guests at The Mill at Ward Cove port facility working in accordance with U.S. Coast Guard regulations and Ward Cove Dock Group’s Facility Security Plan (FSP) to provide quality service to our guests and locals.
Supervisory Responsibilities: None
Duties/Responsibilities:
• Responsible for patrolling restricted and non-restricted areas on the Ward Cove dock, facilities, and property, reporting any breach of security to appropriate personnel;
• Ensures embarking is controlled. Responsible for vehicle and traffic control accessing the dock;
• Understands and implements various Maritime Security (MARSEC) Level changes and implements required port enforcement action;
• Work with USCG, local authorities, and cruise lines in maintaining safety and guest satisfaction;
• Provides vehicle and pedestrian traffic control duties to ensure safe passage for port related pedestrian and vehicular traffic;
• Ensures vehicles entering the property and dock have the proper identification/pass;
• When required, places or moves pedestrian control devices and barricades;
• Lead and participate in real-world safety drills & exercises;
• Use of hand-held radios and cell phones for succinct distribution of information;
• Performs other duties as assigned.
Required Skills/Abilities:
• Safety Focus: Must be able to maintain a safe and comfortable environment for guests, employees, and the public;
• Customer-Service Focus: Must understand that customer service is a top priority and must conduct all actions with this in mind;
• Problem-Solving Skills: Must be flexible and able to produce appropriate solutions quickly, working across the organization at times. Must be able to find creative solutions to unique problems and employ a logical and organized thought process;
• Knowledge of: Current security threats and patterns; techniques used to circumvent security measures; crowd management and control techniques; emergency procedures and contingency plans; Inspection, control, and monitoring techniques; and methods of physical screening of persons, personal effects, cargo and vehicles;
• Ability to: Recognize characteristics and behavioral patterns of persons who are potential security threats; recognize and detect dangerous substances and devices;
• Skilled in the use of two-way handheld radios and cell phones.
Education and Experience:
• Experience in a related field such as marine, law enforcement or military preferred.
• Current Transportation Worker Identification Credential (TWIC) Card, or ability to obtain.
• Driver’s License Preferred.
Physical Requirements:
• Prolonged periods of standing and walking.
• Must be able to lift up to 15 pounds at times.
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Maintenance & Facilities
Maintenance Staff
$17.00 - $19.00 / hour
Ketchikan
The maintenance staff will help maintain overall cleanliness and maintenance of the port.  Your duties will include maintenance and upkeep of all projects necessary to keep the entire site operation looking its very best.
Supervisory Responsibilities: None
Duties/Responsibilities:
• Always keep safety foremost in your mind and actions when on the job;
• Ground’s landscaping and maintenance as required;
• Properly and confidently operate shop equipment;
• Basic carpentry, plumbing and painting on construction and building projects as directed;
• Operation of forklift;
• Communicate comfortably with guests and colleagues;
• Deliver a first-class experience to all guests and visitors;
• Ongoing cleaning of all bathroom facilities;
• Building and maintaining fires;
• Cleaning and maintenance of museum;
• Upkeep of employee housing;
• Restocking of supplies as needed;
• Trash collection;
• Wash down of docks and facility grounds as needed;
• Removal of cobwebs on exterior and interior of buildings and fences;
• Start up and shut down of all facilities on site;
• Performs other duties as assigned.
Required Skills/Abilities:
• Work outside, in all kinds of weather;
• Willing to do whatever it takes to get the job done;
• Able and willing to work long days if necessary;
• Able to think and move with a sense of urgency;
• At ease working independently and as a team member;
• Properly use basic hand and power tools;
• Safely work on roofs, ladders and other high places;
• Must understand that exemplary customer service is a top priority and be able to communicate in a professional, friendly, and accurate manner;
• Excellent verbal and written communication skills.
Education and Experience:
• At least 18 years of age.
• Driver’s License Preferred.
• Current CPR/First Aid Certification, or ability to obtain.
Physical Requirements:
• Prolonged periods standing and walking.
• Must be able to lift up to 50 pounds at times.
Employee Perks
We provide paid training at the beginning of the season and offer competitive pay, partially subsidized housing, and a fun team environment.
• Sign-On Bonus:  If signed-on prior to February 1, 2025, employee will receive $500 paid at the end of their contract
• Retention Bonus:  Employees will receive $1 per hour bonus at the end of their contract
• Travel Reimbursement:  Up to $300 travel reimbursement with receipts paid at the end of the probationary period (3 weeks)
• Referral Bonus:  Employees who refer other applicants that are hired and complete their contract receive $200 per employee, paid at the end of the season
• Retirement:  401(k) dollar-for-dollar contribution match up to 6% of base salary, eligible after 6 months of service or 1,000 hours of employment in a calendar year
• Free tours and activities at Ward Cove on a space-available basis
• Four complimentary tour tickets for friends and family, additional tickets may be purchased at the crew rate
• Discount at Ward Cove retail shop
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Malaspina
Resident Services Representative
$17.00 - $19.00 / hour
Ketchikan
The Resident Services Representative (RSR) is responsible for providing outstanding customer service to guests aboard the MV Malaspina, the first ferry that was built for the State of Alaska and now owned by Ward Cove Dock Group (WCDG), providing housing for seasonal employees. RSRs will be performing tasks in the galley, crew area, staterooms, and public areas aboard the MV Malaspina.  Duties include janitorial, security and assisting in the galley.

Supervisory Responsibilities: None
 
Duties/Responsibilities:
Housing
• Be the first point of contact for residents and be responsible for handling all resident inquiries and requests.
• Responsible for handling resident check-ins and check-outs.
• Ensuring that all residents follow established housing guidelines.
• Work in conjunction with coworkers, supervisors, and other departments as necessary.
Janitorial
• General cleaning and sanitizing tasks and services throughout the Welcome Center, M/V Malaspina and grounds.
• Cleans, disinfects and replenish supplies in restrooms, galley, and common areas;
• Vacuums, sweeps and cleans floors, rugs, and furniture;
• Remove waste and empty trash and cigarette receptacles;
• Wipes and dusts surfaces and cleans mirrors and windows;
• Maintain cleaning chart indicating areas that were cleaned and inspected;
• Replenish cleaning and maintenance supplies;
• Organize janitorial storage areas;
Galley
• Accurately and efficiently complete all sales transactions and maintain proper cash at POS registers in cafeteria;
• Assist with monitoring inventories of supplies; ensuring venues are clean and in top condition;
• May assist with serving meals and bussing tables.
• Cleans and operates various galley equipment. Sweeps, mops, and vacuums all areas, as needed.
• Performs other duties as assigned.
Required Skills/Abilities:
• Positive, outgoing, professional attitude
• Adaptive to learning new skills and knowledge
• Ability to take directions and work within a team
• Ability to interpret and follow policy & procedure
• Ability to maintain composure & professional demeanor
• Adaptive to changes in a progressive work environment
• Excellent communications skills: verbal, non-verbal, and written
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
Education and Experience:
High school diploma or equivalent level competency in reading, writing and mathematics

Physical Requirements:
• Prolonged periods standing and walking and frequently pulling, pushing, and bending.
• Must be able to lift up to 50 pounds at times.
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Port Operations
Transportation Coordinator
$17.00 - $19.00 / hour
Ketchikan
Transportation Coordinators organize and operate Ward Cove’s shuttle experience. This is a position that works closely with guests, shuttle drivers, and the City of Ketchikan. Responsibilities include but are not limited to managing the shuttle service, assisting guests with boarding and disembarkation, maintaining safety and regulations, and traffic flagging.
Supervisory Responsibilities: None
Duties/Responsibilities:
• Meet and greet guests with a professional attitude and appearance and provide exceptional customer service;
• Communicate effectively amongst your team and all departments;
• Knowledge and promotion of all Ward Cove venues and retail, Answer and address any guest concerns or questions;
• Work as greeters to welcome guests and conduct guest orientations;
• Work closely with drivers and local operators to ensure effective shuttle operations by monitoring guest boarding and disembarkation;
• Safely monitor locations with high-vehicle traffic. Assist with backing buses and watching for blind spots;
• Effectively manage the rotation of shuttle buses with consideration of the available buses, guest count, weather conditions, other dynamic variables;
• Monitor parking lots and permits;
• Traffic flagging to ensure safe and efficient movement for vehicles and pedestrians;
• Cleans and organizes all equipment and workspaces;
• Ability to react and respond to safety incidents with preparedness;
• Work a flexible schedule;
• Performs other duties as assigned.
Required Skills/Abilities:
• Safety Focus: Must be able to maintain a safe and comfortable environment for guests, employees, and the public;
• Customer-Service Focus: Must understand that customer service is a top priority and must conduct all actions with this in mind;
• Problem-Solving Skills: Must be flexible and able to produce appropriate solutions quickly, employing a logical and organized thought process;
• Ability to function well in a high-paced, and at times, stressful environment;
• Required to work for extended periods outside in all weather conditions;
• ATSSA approved Flagger Certification, or ability to obtain. 
Education and Experience:
• At least one year experience in customer service-related field.
• Driver’s License Preferred.
Physical Requirements:
• Prolonged periods standing and walking.
• Must be able to lift up to 15 pounds at times.
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