The Wilson Hotel - Residence Inn Big Sky

Current Job dates:

Currently recruiting for the season that runs from October 1st, 2024 to October 1st, 2025.

The Wilson Hotel

The Wilson Hotel

Bar Supervisor

up to $23.00 / hour

Opportunity: Bar Supervisor

Supervise the daily operations of food and beverage outlets and services including food quality, customer satisfaction, associate schedules and their performance in accordance with established restaurant and guest service standards. 

Potential Career Path          

Food and Beverage Manager - Food and Beverage Director

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
• Monitor product quality and guest satisfaction in food and beverage outlets and services, ensuring food quality is consistent, appealing, and prepared to guest specifications.
• Ensure the restaurant and other F&B services comply with sanitation and safety standards for guests and associates.
• Interact with guests to obtain feedback on quality of service and food in outlet.
• Perform service functions during periods of high volume or staffing shortages.
• Assist with maintaining proper par levels and inventories of food and beverage supplies such as linen, glassware, silverware, china, condiments, etc.
• Ensure staff abides by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Ensure all equipment is in working order; report malfunctions and follow up on repairs.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Minimum one year of experience in supervisory role in a restaurant or banquet setting, coupled with food service background at the a server level required.
• Knowledge of bar service and liquor inventory controls required.
• Experience with Micro’s point of sales system strongly preferred.  

Work Environment and Context

• Work schedule varies and may include working varied shifts, holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching. 

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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The Wilson Hotel

Guest Service Agent

up to $19.00 / hour

PART TIME (Housing not included)

Greet and register guests, provide prompt and courteous services, and close out guest accounts upon completion of stay. Assist guests efficiently and courteously in all functions, while projecting high standards of service and professional hospitality at all times.

QUALIFICATION STANDARDS

Education & Experience:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Prior hospitality experience preferred.

Physical Requirements:

• Ability to stand and move throughout front office and continuously performs essential job functions.
• Exerting up to 25 pounds of force occasionally, and/or up to 15 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing and smiling.

Desired Competencies, Work Skills, and Knowledge required: 

• Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.

ESSENTIAL FUNCTIONS

FRONT DESK 

• Assist guests by:
• Properly assign room locations, rate room selling strategies, and guaranteed or requested room types.
• Have daily knowledge of groups or functions in-house and local current events.
• Understand qualified discounts, their availability and application of vouchers.
• Accurately handle future and same day reservations or take walk-in guests.
• Check-in and check-out guests in a knowledgeable, efficient, and professional manner.
• Assist guests with safe deposit box use at Front Desk.
• Post, correct, or adjust charges to guest account as necessary.
• Be knowledgeable of hotel credit, cash in advance, and check cashing procedures.
• Maintain accuracy in cash handling procedures.
• Perform all shift checklist responsibilities.
• Familiar with frequently used Standard Operations Procedures.
• Basic knowledge of how to operate all Front Office equipment.  Ability to solve basic equipment problems and/ or who contact for resolution.
• Support team members to ensure the team’s entire workload is completed daily.
• Actively identify barriers and attempt to resolve within the team.
• Nurture team and teamwork concept.
• Trained on all hotel emergency procedures, equipment, and utility shutoffs.

ROOMS CONTROL 

• Assist the hotel operation by completing the following responsibilities: 
  • Blocking rooms for same day based on: VIP’s, specific location or views guaranteed to groups.
  • Communicate with Manager regarding status of groups.
  • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
  • Run hourly house counts and confirm selling strategy with Manager/ Supervisor.
• Willingness and ability to train new associates.
• Communicate pertinent shift information to Manager/ Supervisor and team members both verbally and in writing via logbook.  Update as necessary. 
• Pass-on pertinent information to next shift.  Group information, current selling strategy, follow-up required for guests or shift responsibilities.

PBX 

• Familiar with property, departments, hours of operation, and services of the hotel.
• Answer phones within 3 rings using proper greeting and etiquette.
  • Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies.
  • Ability to make long distance, international, or special billing telephone calls.
  • Receive and deliver clear and professional messages in PMS and offer assistance with voice mail.
  • Answer basic Front Office related questions.
  • Properly send, receive, and log faxes in a timely manner.
  • Properly accept, log, and maintain mail in an organized manner.
  • Report, log, and follow-up on telephone equipment malfunctions.
  • Confirm, record, and deliver wake-up calls (using manual sheet and/ or switchboard).
  • Use and explain the use of TDD equipment for hearing impaired.
• Assist team in completing daily responsibilities.

GUEST RELATIONS

• Be readily available/ approachable for all guests.
• Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan. 
• Extend professionalism and courtesy to guests at all times.
• Personal and business conversations among associates should be stopped in order to assist guests.
• Remain highly visible and be readily available for guests at all times.
• Demonstrate self-confidence, energy and enthusiasm when interacting with guests.
• Demonstrate discretion when dealing with confidential guest matters.

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:  

• The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
• Carry out all reasonable requests by leadership team.
• Comply with department uniform and appearance standards.

Apply Now

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The Wilson Hotel

Housekeeping Inspector

$19.00 - $20.00 / hour

Opportunity: Housekeeping Inspector

Inspect hotel rooms to ensure supplies and amenities are fully stocked, and room is up to HHM and brand standards for cleanliness and maintenance.

Potential Career Path    

Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper

Essential Job Functions

• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Inventory stock to ensure adequate supplies.
• Issue supplies and equipment to associates.
• Inspect work performed to ensure that it meets specifications and established standards.
• Perform or assist with cleaning duties as necessary.
• Confer with staff to resolve performance and personnel problems, and to discuss company policies.
• Oversee training of Room Attendants with partnering with third party vendor, if applicable.
• Screen job applicants, and hire new employees.
• Supervise Laundry employees, if applicable.
• Schedule employee work hours.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.
• Practice safe work habits to ensure safety.
• Cross-train in the breakfast area to answer any guest related questions and assist with cleaning duties as necessary.
• Ensure overall guest satisfaction.

Position Requirements

• High School diploma preferred.
• Previous housekeeping experience.
• Previous supervisory responsibility preferred.
• Hotel Experience preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending. 

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Apply Now

Read more

The Wilson Hotel

Maintenance Technician

$21.00 - $22.50 / hour

Responsible for the preventive maintenance of hotel guest rooms, public spaces, and all related equipment, following company and brand standards, to ensure high standards of maintenance and guest satisfaction.

QUALIFICATION STANDARDS

Education & Experience:

• Basic reading, writing and math skills, is preferred. 
• Minimum 1 year experience in a similar role 

Physical Requirements:

• Be able to work in a standing position for long periods of time up to 8 hours a day.
• Exerting 85 + pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

Desired Competencies, Work Skills, and Knowledge required: 

• Positive attitude and ability to deal with wide variety of people.
• Ability to perform assigned duties with attention to detail, speed accuracy, follow through
• Service and detail oriented.
• Ability to communicate effectively both written and verbal, with associates and guests.
• Ability to work independently with minimum supervision.

ESSENTIAL FUNCTIONS

MAINTENANCE SKILLS

• Maintain work order system, as well as completing work orders on a timely basis.
• Work with Chief Engineer and Management team to identify and accomplish all technical and skilled related projects, including but not limited to:
• Guest room repair issues (caulking, tile repair, painting, appliances, etc)
• Assist in the monitoring of Hotel key control system.
• Carpet repair; floor tile repair.
• Basic plumbing repairs.
• Basic electrical repairs.
• Painting, minor roof repairs, and other exterior projects.
• Pool and exercise room / equipment repairs.
• Complete guest room checklist as scheduled.
• Report completed guest room care maintenance to Chief Engineer.
• Maintain a current inventory of parts and materials.
• Participate in the keeping of a maintenance work order log.
• Check exterior grounds, fences, and lighting for upkeep requirements as needed.
• Preventive maintenance of HVAC equipment, clean coils and filters as needed.
• Responsible for pool maintenance procedures; read and supply chemicals to system.
• Check smoke alarms on a regular schedule.
• Assist Chief Engineer in identifying persistent, consistent, or major maintenance problems.
• Communicate to the requesting party the completion of maintenance requests.
• Carry our any reasonable request courteously and politely.
• When required, report to Hotel in bad weather conditions for maintenance of Hotel’s exterior (snow shoveling, ice melting, etc.)

TECHNICAL SKILLS

• Must comply with all department, hotel, and corporate standard operating procedures.
• Responsible for knowing Hotel emergency procedures.
• Willingness to respond to emergency situations on short notice.

GUEST RELATIONS

• Be readily available/ approachable for all guests.
• Answer guest questions regarding Hotel and local area facilities and services.
• Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan. 
• Ensure staffing levels allow team members to exceed guest needs.
• Extend professionalism and courtesy to guests at all times.

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:  

• The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
• Carry out all reasonable requests by leadership team.
• Comply with department uniform and appearance standards.

Apply Now

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The Wilson Hotel

Night Auditor

up to $20.00 / hour

Assist guests efficiently and courteously in all Front Office related functions, while projecting high standards of service and professional hospitality at all times.  Balance and post charges and settlements. Reset systems for next day operations.

QUALIFICATION STANDARDS

Education & Experience:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• 1+ years prior guest service experience required, preferably in a hospitality setting. 
• Prior night audit or accounting experience preferred. 
• Excellent computer knowledge and communication skills needed. 
• Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Physical Requirements:

• Ability to stand and move throughout front office and continuously performs essential job functions.
• Exerting up to 25 pounds of force occasionally, and/or up to 15 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Occasional twisting, bending, stooping, reaching, standing, walking.

Desired Competencies, Work Skills, and Knowledge required: 

• Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.

ESSENTIAL FUNCTIONS

FRONT DESK SKILLS

• Audit, balance, post and report on front desk, rooms, and all food and beverage outlets’ cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.
• Organize the shift and reviews and complete the following: remaining reservations that are to arrive, verifies that all updated contingency reports have been run, resolves discrepancies with departments out of balance, verifies GTD no-shows and completes walk report, and ensures credit cards are in balance with calculator tape attached.
• Close the financial day for the hotel.
• Work on assigned additional projects, stocking supplies and assisting other over-night staff as needed
• Assist guests by:
  • Properly assign room locations, rate room selling strategies, and guaranteed or requested room types.
  • Have daily knowledge of groups or functions in-house and local current events.
  • Understand qualified discounts, their availability and application of vouchers.
  • Accurately handle future and same day reservations or take walk-in guests.
  • Check-in and check-out guests in a knowledgeable, efficient, and professional manner.
  • Assist guests with safe deposit box use at Front Desk.
  • Post, correct, or adjust charges to guest account as necessary.
  • Be knowledgeable of hotel credit, cash in advance, and check cashing procedures.
  • Maintain accuracy in cash handling procedures.
• Monitors room availability, follows restrictions, and all booking policies and procedures.
• Perform all shift checklist responsibilities.
• Familiar with frequently used Standard Operations Procedures.
• Basic knowledge of how to operate all Front Office equipment.  Ability to solve basic equipment problems and/ or who to contact for resolution.
• Support team members to ensure the team’s entire workload is completed daily.
• Actively identify barriers and attempt to resolve within the team.
• Nurture team and teamwork concept.
• Trained on all hotel emergency procedures, equipment, and utility shutoffs.

ROOMS CONTROL

• Assist the hotel operation by completing the following responsibilities: 
  • Blocking rooms for same day based on: VIP’s, specific location or views guaranteed to groups.
  • Communicate with Manager regarding status of groups.
  • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
  • Run hourly house counts and confirm selling strategy with Manager/ Supervisor.
• Willingness and ability to train new associates.
• Communicate pertinent shift information to Manager/ Supervisor and team members both verbally and in writing via logbook.  Update as necessary. 
• Pass-on pertinent information to next shift.  Group information, current selling strategy, follow-up required for guests or shift responsibilities.

PBX 

• Familiar with property, departments, hours of operation, and services of the hotel.
• Answer phones within 3 rings using proper greeting and etiquette.
  • Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies.
  • Ability to make long distance, international, or special billing telephone calls.
  • Receive and deliver clear and professional messages in PMS and offer assistance with voice mail.
  • Answer basic Front Office related questions.
  • Properly send, receive, and log faxes in a timely manner.
  • Properly accept, log, and maintain mail in an organized manner.
  • Report, log, and follow-up on telephone equipment malfunctions.
  • Confirm, record, and deliver wake-up calls (using manual sheet and/ or switchboard).
  • Use and explain the use of TDD equipment for hearing impaired.
• Assist team in completing daily responsibilities.

GUEST RELATIONS

• Performs the manager-on-duty role during 3rd shift.
• Be readily available/ approachable for all guests.
• Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan. 
• Extend professionalism and courtesy to guests at all times.

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:  

• The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
• Carry out all reasonable requests by leadership team.
• Comply with department uniform and appearance standards.

Apply Now

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The Wilson Hotel

Shuttle Driver

$17.50 / hour + tips

Driving guests to designated locations, assisting guests with luggage, maintaining vehicle cleanliness, and concierge duties. Van Drivers must have strong analytical and navigation skills with the ability to coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances. Drive the van according to scheduled van runs and/or as needed for guests, and accommodate guests during their stay in an attentive, courteous and efficient manner.

Assisting Guest Service team with setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, delivering service items to guest rooms upon requests from the front desk.

QUALIFICATION STANDARDS

Education & Experience:

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.
• Minimum of one year driving experience
• Must have an acceptable MVR (Motor Vehicle Driving Record)

Physical Requirements:

• Long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Mental Requirements:

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must maintain composure and objectivity under pressure.

ESSENTIAL FUNCTIONS

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Marriott/ Urgo standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Marriott/ Urgo standards and regulations to encourage safe and efficient hotel operations.
• Greet guests’ in a pleasant manner.
• Open and close shuttle doors for arriving and departing guests.
• Maintain current listing of local and area attractions, special events, and activities.
• Maintain list of local transportation guides, churches, sport arenas, etc.
• Provide information, maps, and directions as required.
• Maintain cleanliness of motor entrance, front door and lobby area.
• Maintain cleanliness of van interior and exterior.
• Drive van as per scheduled runs.
• Clean/Buff floors daily according to hotel standards.
• Handle all requests for luggage assistance at check in/our in a friendly, efficient and courteous manner.
• Practice safe work habits to ensure safety to guests, fellow employees and self.
• At the end of the shift, turn in all keys and assignment sheets
• Complete daily assignment check list and submit to supervisor at the end of the day
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other employees.
• Put all equipment away properly after usage according to Marriott/Urgo standards.
• Have knowledge of and assist in all emergency procedures

GUEST RELATIONS

• Be readily available/ approachable for all guests.
• Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
• Extend professionalism and courtesy to guests at all times.
• Personal and business conversations among associates should be stopped in order to assist guests.
• Remain highly visible and be readily available for guests at all times.
• Demonstrate self-confidence, energy and enthusiasm when interacting with guests.
• Demonstrate discretion when dealing with confidential guest matters.

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:

• The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
• Carry out all reasonable requests by leadership team.
• Answer console to assist guest services agents.
• Show guest rooms and suites as needed and emphasize company amenities.
• Maintain hotel equipment in proper working order.
• Attend meetings as required by management.

Apply Now

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