The Wilson Hotel - Residence Inn Big Sky

Current Job dates:

Currently recruiting for the season that runs from October 1st, 2024 to October 1st, 2025.

The Wilson Hotel

The Wilson Hotel

Area Director of People Support

$95,000.00 - $110,000.00 / year

Opportunity: Area Director of People Support (Human Resources) 

Manage the development, implementation, and administration of human resource functions, including recruitment, training and development, benefit administration, and employee relations for one hotel and two restaurants.

Potential Career Path   

Regional Director of People Support – Corporate People Support Director

Essential Job Functions

• Coordinate with HHM Hotels centralized People Support functional teams to ensure benefits, compensation, leave of training and employee relations programs are effectively communicated and administered at the property level. 
• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Manage and perform talent acquisition functions such as posting jobs, proactively sourcing candidates, interviewing and ensuring selection by hotel managers of the best qualified candidates.
• Process new hires consistent with established standards and applicable state, federal and local laws and regulations.
• Perform employee relations activities related to creating a positive work culture, ensuring fairness in the workplace and unbiased assistance with associate issues and concerns.
• Develop and/or implement training programs as needed.
• Perform activities relate to creating and maintaining a performance drive culture that recognizes and rewards good performance and effectively addresses poor performance in a manner consistent with established standards and procedures.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Oversee employee housing along with human resource manager to administrate the employee housing experience including move-ins, departures, leases, inspections, concerns and requests for workforce tenants.
• Perform other duties as requested by management.

Position Requirements

• Bachelor’s Degree in Human Resources or a related field.
• 3 -5 years previous Human Resources experience, hotel HR experience preferred.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements
• Quarterly Bonuses and Incentives

 Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 15 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

 

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The Wilson Hotel

Banquet Captain

$20.00 - $21.00 / hour + tips

Opportunity: Banquet Captain

Assist leading banquet staff during assigned functions, ensuring colleagues perform in accordance with established guest service standards. Set up banquet rooms, serve food and/or beverages, and help lead the staff at the direction of management.

Potential Career Path  

Assistant Banquet Manager – Assistant Restaurant Manager – Banquet Manager

Essential Job Functions

• Check Banquet Staff’s Event Orders to ensure that all information is accurate.
• Set up banquet room as instructed by management, and check room set-up to see that Banquet Event Order directions are completely followed.
• Serve the food and/or beverage in the order and to the expectation of the supervisor to ensure consistency throughout the banquet.
• Replenish beverages and food items as necessary, and check with guests for overall satisfaction.
• Act as point of contact for group representatives when management is not present.
• Communicate all Banquet Event Order changes to catering or convention services office and affected departments.
• Coordinate with banquet colleagues on set-ups, changes and time schedules for all functions.
• Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.
• Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages.
• Help with management to ensure that proper liquor controls are in use.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• Previous banquet experience required.

Work Environment and Context

• Work schedule varies and will include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 35 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

 

Apply Now

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The Wilson Hotel

Events & Sales Manager

$80,000.00 - $90,000.00 / year

TITLE: EVENT & SALES MANAGER        

Job Description: Responsible for preparing all event documentation and coordinate with Sales, F&B and other property departments to ensure consistent, high-level service throughout pre-event, event and post-event phases. Communicate and coordinate functions with customer and serve as the liaison between the customer and other departments/managers. Recognize opportunities to maximize revenue opportunities by up selling and offering enhancements to create memorable and outstanding events. Position will require some direct sales efforts and may be a remote position.

ESSENTIAL FUNCTIONS

• Ensure events progress seamlessly by following established procedures, collaborating with other associates, and ensuring accuracy. Desire and ability to perform direct outside sales when called upon.
• Takes responsibility for the event or group from Director of Sales & Marketing once contracts have been signed.
• Coordinate details of the event with customer and documents Banquet Event Order (BEO).
• Lead the BEO meetings with The Wilson, Block 3 Restaurant and Tips Up Restaurant management team.
• Create all group/events resumes.
• Greet main point of contact for group during the event to ensure all requests have been identified and implemented.
• Manage all designated group room blocks in Fosse PMS system, while monitoring inventory weekly.
• Identify operational challenges associated with the event and determine how to best work with the Director of Sales & Marketing, Director of Food & Beverage and property General Managers to develop alternative solutions.
• Working with the onsite GM or AGM along with group contact with any challenges day or night of event solving the challenge or coming up with a suitable alternative solution.
• Builds and strengthens relationships with existing and new customers to enable future bookings.
• Understanding the overall market - Competitors’ strengths and weaknesses, economic trends, supply, and demand withing the events, catering and group business through big sky and our comp set.
• Assist within the sales department by developing and implementing hotel specific selling, event, and banquets strategies.  
• Mentor and develop banquet team either within our restaurant staff or on-call staff when it comes to any banquet set up, catering and event execution.
• Conduct formal pre and post event meetings as required to review communicate guest needs and feedback.
• Use experience and judgment to integrate current trends in event management and event design.
• Help with training, management and development of our Sales and Events Coordinator when needed.
• Position may require outside sales calls, trade show/event representation, as well as participation in client and industry events.
• Participate in customer site inspections and assist with the sales process as necessary.
• Ensure billing accuracy and conducts bill review with the client prior to processing final invoice.
• Deliver excellent customer service throughout the customer experience and encourage the same from other associates and managers.
• Coordinate and communicate event details both verbally and in writing to the customer and property operations.
• Oversees all aspects of a banquet, meeting, catering or event that includes the set-up, execution and clean-up of the event.
• Respond to and handle guest problems and complaints.
• Ensure all associates and managers understand expectations and parameters for event activities.
• Review comment cards and guest satisfaction results with associates and managers
• Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented.
• Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
• Perform other duties as assigned to meet business needs.

Requirements:

TECHNICAL SKILLS

• At least 2-4 years of hotel sales or event experience.
• Excellent verbal and written skills.
• Able to use advanced computer systems (client tracking, inventory control, forecasting tools).
• Direct sales experience.
• Goal-oriented and creative personality.
• Excellent guest relation skills.
• Ability to use Marriott & sales systems (i.e. Marsha, Fosse, SFAWeb, Delphi)

ASSOCIATE RELATIONS

• Ability to work as a team player with all levels of hotel staff.
• Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.
• Be readily available & approachable for all team members.
• Assist supervisors in understanding team members’ ever changing needs and expectations, and exceed them.
• Take proactive approaches when dealing with associate concerns.
• Extend professionalism and courtesy to team members at all times.
• Celebrate and foster decisions that result in successes as well as failures.

GUEST RELATIONS

• Be readily available/ approachable for all guests.
• Accommodate guest special requests.
• Answer guest questions regarding local area facilities and services.
• Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
• Ensure staffing levels allow team members to exceed guest needs.
• Extend professionalism and courtesy to guests at all times.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires sitting, typing, speaking on the phone and standing for extended periods, walking, pushing, lifting up to 20 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Apply Now

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The Wilson Hotel

Guest Service Agent

up to $19.00 / hour

PART TIME (Housing not included)

Greet and register guests, provide prompt and courteous services, and close out guest accounts upon completion of stay. Assist guests efficiently and courteously in all functions, while projecting high standards of service and professional hospitality at all times.

QUALIFICATION STANDARDS

Education & Experience:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Prior hospitality experience preferred.

Physical Requirements:

• Ability to stand and move throughout front office and continuously performs essential job functions.
• Exerting up to 25 pounds of force occasionally, and/or up to 15 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing and smiling.

Desired Competencies, Work Skills, and Knowledge required: 

• Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.

ESSENTIAL FUNCTIONS

FRONT DESK 

• Assist guests by:
• Properly assign room locations, rate room selling strategies, and guaranteed or requested room types.
• Have daily knowledge of groups or functions in-house and local current events.
• Understand qualified discounts, their availability and application of vouchers.
• Accurately handle future and same day reservations or take walk-in guests.
• Check-in and check-out guests in a knowledgeable, efficient, and professional manner.
• Assist guests with safe deposit box use at Front Desk.
• Post, correct, or adjust charges to guest account as necessary.
• Be knowledgeable of hotel credit, cash in advance, and check cashing procedures.
• Maintain accuracy in cash handling procedures.
• Perform all shift checklist responsibilities.
• Familiar with frequently used Standard Operations Procedures.
• Basic knowledge of how to operate all Front Office equipment.  Ability to solve basic equipment problems and/ or who contact for resolution.
• Support team members to ensure the team’s entire workload is completed daily.
• Actively identify barriers and attempt to resolve within the team.
• Nurture team and teamwork concept.
• Trained on all hotel emergency procedures, equipment, and utility shutoffs.

ROOMS CONTROL 

• Assist the hotel operation by completing the following responsibilities: 
  • Blocking rooms for same day based on: VIP’s, specific location or views guaranteed to groups.
  • Communicate with Manager regarding status of groups.
  • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
  • Run hourly house counts and confirm selling strategy with Manager/ Supervisor.
• Willingness and ability to train new associates.
• Communicate pertinent shift information to Manager/ Supervisor and team members both verbally and in writing via logbook.  Update as necessary. 
• Pass-on pertinent information to next shift.  Group information, current selling strategy, follow-up required for guests or shift responsibilities.

PBX 

• Familiar with property, departments, hours of operation, and services of the hotel.
• Answer phones within 3 rings using proper greeting and etiquette.
  • Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies.
  • Ability to make long distance, international, or special billing telephone calls.
  • Receive and deliver clear and professional messages in PMS and offer assistance with voice mail.
  • Answer basic Front Office related questions.
  • Properly send, receive, and log faxes in a timely manner.
  • Properly accept, log, and maintain mail in an organized manner.
  • Report, log, and follow-up on telephone equipment malfunctions.
  • Confirm, record, and deliver wake-up calls (using manual sheet and/ or switchboard).
  • Use and explain the use of TDD equipment for hearing impaired.
• Assist team in completing daily responsibilities.

GUEST RELATIONS

• Be readily available/ approachable for all guests.
• Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan. 
• Extend professionalism and courtesy to guests at all times.
• Personal and business conversations among associates should be stopped in order to assist guests.
• Remain highly visible and be readily available for guests at all times.
• Demonstrate self-confidence, energy and enthusiasm when interacting with guests.
• Demonstrate discretion when dealing with confidential guest matters.

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:  

• The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
• Carry out all reasonable requests by leadership team.
• Comply with department uniform and appearance standards.

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The Wilson Hotel

Housekeeping Inspector

$19.00 - $20.00 / hour

Opportunity: Housekeeping Inspector

Inspect hotel rooms to ensure supplies and amenities are fully stocked, and room is up to HHM and brand standards for cleanliness and maintenance.

Potential Career Path    

Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper

Essential Job Functions

• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Inventory stock to ensure adequate supplies.
• Issue supplies and equipment to associates.
• Inspect work performed to ensure that it meets specifications and established standards.
• Perform or assist with cleaning duties as necessary.
• Confer with staff to resolve performance and personnel problems, and to discuss company policies.
• Oversee training of Room Attendants with partnering with third party vendor, if applicable.
• Screen job applicants, and hire new employees.
• Supervise Laundry employees, if applicable.
• Schedule employee work hours.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.
• Practice safe work habits to ensure safety.
• Cross-train in the breakfast area to answer any guest related questions and assist with cleaning duties as necessary.
• Ensure overall guest satisfaction.

Position Requirements

• High School diploma preferred.
• Previous housekeeping experience.
• Previous supervisory responsibility preferred.
• Hotel Experience preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending. 

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Apply Now

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The Wilson Hotel

Housing Coordinator

up to $23.00 / hour

Opportunity:  Housing Coordinator

Facilitate and administrate the employee housing experience lifecycle including move-ins, departures, concerns and requests for workforce tenants.


Your Growth Path

HR Generalist – HR Manager – HR Director


Your Focus

• Partners with HR Team during onboarding of staff to ensure a welcoming arrival to employee housing.
• Responds to concerns on housing unit maintenance from notice to reporting to completion.
• Conducts and track monthly inspections of units to ensure cleanliness.
• Tracks furnishing inventories and access codes/keys for housing units.
• Notifies HR leadership of ongoing concerns and flags community issues.
• Develops events to further establish employee tenure & local engagement.
• Acts as point of contact for landlords and HOA notices.
• Schedules move in/move out flows of employees in housing.
• Researches and maintains database of alternative permanent housing options for employees.
• Schedules and organizes the cleaning of new and existing units as needed.
• Performs move out inspections at the end of residency.
• Logs and tracks tenant vehicles.
• Hosts tours with incoming employees and new unit swaps.
• Maintains photo database of unit types & room assignments.
• Updates existing roommates on changes in housing.
• Assists with various other HR and Housing projects as needed.
• Ensures confidentiality of employee information.

Your Background and Skills

• High School diploma or equivalent preferred.
• Hospitality or other related residential experience preferred.

HHM Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Ski Pass Discount
• Cell Phone Discount
• Subsidized Housing
• Referral Bonus Program

 Work Environment and Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.
• Year-round position.

 What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Apply Now

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The Wilson Hotel

Maintenance Technician

$21.00 - $22.50 / hour

Responsible for the preventive maintenance of hotel guest rooms, public spaces, and all related equipment, following company and brand standards, to ensure high standards of maintenance and guest satisfaction.

QUALIFICATION STANDARDS

Education & Experience:

• Basic reading, writing and math skills, is preferred. 
• Minimum 1 year experience in a similar role 

Physical Requirements:

• Be able to work in a standing position for long periods of time up to 8 hours a day.
• Exerting 85 + pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

Desired Competencies, Work Skills, and Knowledge required: 

• Positive attitude and ability to deal with wide variety of people.
• Ability to perform assigned duties with attention to detail, speed accuracy, follow through
• Service and detail oriented.
• Ability to communicate effectively both written and verbal, with associates and guests.
• Ability to work independently with minimum supervision.

ESSENTIAL FUNCTIONS

MAINTENANCE SKILLS

• Maintain work order system, as well as completing work orders on a timely basis.
• Work with Chief Engineer and Management team to identify and accomplish all technical and skilled related projects, including but not limited to:
• Guest room repair issues (caulking, tile repair, painting, appliances, etc)
• Assist in the monitoring of Hotel key control system.
• Carpet repair; floor tile repair.
• Basic plumbing repairs.
• Basic electrical repairs.
• Painting, minor roof repairs, and other exterior projects.
• Pool and exercise room / equipment repairs.
• Complete guest room checklist as scheduled.
• Report completed guest room care maintenance to Chief Engineer.
• Maintain a current inventory of parts and materials.
• Participate in the keeping of a maintenance work order log.
• Check exterior grounds, fences, and lighting for upkeep requirements as needed.
• Preventive maintenance of HVAC equipment, clean coils and filters as needed.
• Responsible for pool maintenance procedures; read and supply chemicals to system.
• Check smoke alarms on a regular schedule.
• Assist Chief Engineer in identifying persistent, consistent, or major maintenance problems.
• Communicate to the requesting party the completion of maintenance requests.
• Carry our any reasonable request courteously and politely.
• When required, report to Hotel in bad weather conditions for maintenance of Hotel’s exterior (snow shoveling, ice melting, etc.)

TECHNICAL SKILLS

• Must comply with all department, hotel, and corporate standard operating procedures.
• Responsible for knowing Hotel emergency procedures.
• Willingness to respond to emergency situations on short notice.

GUEST RELATIONS

• Be readily available/ approachable for all guests.
• Answer guest questions regarding Hotel and local area facilities and services.
• Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan. 
• Ensure staffing levels allow team members to exceed guest needs.
• Extend professionalism and courtesy to guests at all times.

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:  

• The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
• Carry out all reasonable requests by leadership team.
• Comply with department uniform and appearance standards.

Apply Now

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The Wilson Hotel

Marketing Manager

$60,000.00 - $65,000.00 / year

Opportunity: Marketing Manager

The Marketing Manager will be responsible for the execution and management of all marketing for The Wilson Hotel, Block 3 Restaurant and Tips Up Restaurant.  Will have a strong emphasis on digital marketing while working in conjunction with the Ecommerce Manager and sales teams. This role will manage workflow and execution of hotel marketing efforts by providing day to day direction to internal staff and external partners, with regard to strategic prioritization, implementation, creative direction, and market knowledge.

Potential Career Path   

Marketing Director – Director of Sales and Marketing

Essential Job Functions

• Manage and enhance the property’s brand, product recognition, and reputation in the public’s eye through the use of social media, print media, marketing strategy, and successful advertising practices.
• Negotiate Contracts with vendors and digital advertising entities.
• Analyze market research and strategies in order to engage and develop traditional as well as emerging markets while providing detailed reports and forecasting.
• Maintain web presence, monitor traffic, and identify advertising and marketing opportunities.
• Compile marketing data through data mining, trend recognition, and social media in order to generate detailed reports.
• Embody the creative director and lead marketing efforts through clear communication in a project oriented, strategic, and globally conscience mindset.
• Coordinate objectives with brand management, social media, and the creative atmosphere of the hotel while ensuring uniformity and consistency. 
• Ensure brand communication for areas of responsibility are consistent with the company and hotel brand positioning.
• Identify marketing and promotion opportunities then develop and execute marketing strategy and implantation.
• Welcome journalists, influencers and content creators and host and lead them on tours of the property and Town Center.
• Oversee marketing materials and collateral production using Canva tools and working with creative services agencies where required ensuring proper brand ID, visual strategy and copywriting.
• Maintain asset library and secure regular content capture updates for photography, videography, illustrations.
• Main point of contact for all photographers and photo shoots.
• Create interesting programming and product offerings for The Wilson, Block 3 and Tips Up aligned to the brand.  Work with Town Center and Big Sky programming teams and ensure proper promotion within the hotel and on external communications channels.
• Lead the editorial calendar for The Wilson, Block 3 and Tips Up including creating unique and SEO-friendly blog content and email newsletters.
• Assist in implementing new tools, reports, and technology to analyze and report data needs among all functional areas.
• Communicate both verbally and in writing to provide clear and precise data analysis.
• Maintain and update Monthly Marketing action calendar.
• Work with Public Relations to distribute press releases and follow up as necessary.
• Lead PR initiatives in-house by creating unique packages, offers and promotions about The Wilson, Block 3 and Tips Up and work with the PR agency to garner press coverage.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Perform other duties as requested by management.

Position Requirements

• Bachelor’s degree required, preferably in Marketing, Communications, Real Estate, Business or Hospitality.
• Knowledge of marketing strategies and the hospitality industry.
• Prior experience with a branded entity, working to develop, enhance, and cultivate that brand in the public eye.
• Previous work experience in utilization and successful navigation of social media, specifically with brand nurturing and marketing, media buying and Ecommerce. 
• High proficiency in Google Apps, MS Word and PowerPoint; ability to learn the functionality of new software and systems.
• Great communicator with the ability to convey both analysis and findings to management and external clients.
• Ability to work in cross-functional, entrepreneurial atmosphere in order to achieve measurable results and improve existing processes.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires sitting, typing, speaking on the phone and standing for extended periods, walking, pushing, lifting up to 20 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Apply Now

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The Wilson Hotel

Night Auditor

up to $20.00 / hour

Assist guests efficiently and courteously in all Front Office related functions, while projecting high standards of service and professional hospitality at all times.  Balance and post charges and settlements. Reset systems for next day operations.

QUALIFICATION STANDARDS

Education & Experience:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• 1+ years prior guest service experience required, preferably in a hospitality setting. 
• Prior night audit or accounting experience preferred. 
• Excellent computer knowledge and communication skills needed. 
• Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Physical Requirements:

• Ability to stand and move throughout front office and continuously performs essential job functions.
• Exerting up to 25 pounds of force occasionally, and/or up to 15 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Occasional twisting, bending, stooping, reaching, standing, walking.

Desired Competencies, Work Skills, and Knowledge required: 

• Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.

ESSENTIAL FUNCTIONS

FRONT DESK SKILLS

• Audit, balance, post and report on front desk, rooms, and all food and beverage outlets’ cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.
• Organize the shift and reviews and complete the following: remaining reservations that are to arrive, verifies that all updated contingency reports have been run, resolves discrepancies with departments out of balance, verifies GTD no-shows and completes walk report, and ensures credit cards are in balance with calculator tape attached.
• Close the financial day for the hotel.
• Work on assigned additional projects, stocking supplies and assisting other over-night staff as needed
• Assist guests by:
  • Properly assign room locations, rate room selling strategies, and guaranteed or requested room types.
  • Have daily knowledge of groups or functions in-house and local current events.
  • Understand qualified discounts, their availability and application of vouchers.
  • Accurately handle future and same day reservations or take walk-in guests.
  • Check-in and check-out guests in a knowledgeable, efficient, and professional manner.
  • Assist guests with safe deposit box use at Front Desk.
  • Post, correct, or adjust charges to guest account as necessary.
  • Be knowledgeable of hotel credit, cash in advance, and check cashing procedures.
  • Maintain accuracy in cash handling procedures.
• Monitors room availability, follows restrictions, and all booking policies and procedures.
• Perform all shift checklist responsibilities.
• Familiar with frequently used Standard Operations Procedures.
• Basic knowledge of how to operate all Front Office equipment.  Ability to solve basic equipment problems and/ or who to contact for resolution.
• Support team members to ensure the team’s entire workload is completed daily.
• Actively identify barriers and attempt to resolve within the team.
• Nurture team and teamwork concept.
• Trained on all hotel emergency procedures, equipment, and utility shutoffs.

ROOMS CONTROL

• Assist the hotel operation by completing the following responsibilities: 
  • Blocking rooms for same day based on: VIP’s, specific location or views guaranteed to groups.
  • Communicate with Manager regarding status of groups.
  • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
  • Run hourly house counts and confirm selling strategy with Manager/ Supervisor.
• Willingness and ability to train new associates.
• Communicate pertinent shift information to Manager/ Supervisor and team members both verbally and in writing via logbook.  Update as necessary. 
• Pass-on pertinent information to next shift.  Group information, current selling strategy, follow-up required for guests or shift responsibilities.

PBX 

• Familiar with property, departments, hours of operation, and services of the hotel.
• Answer phones within 3 rings using proper greeting and etiquette.
  • Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies.
  • Ability to make long distance, international, or special billing telephone calls.
  • Receive and deliver clear and professional messages in PMS and offer assistance with voice mail.
  • Answer basic Front Office related questions.
  • Properly send, receive, and log faxes in a timely manner.
  • Properly accept, log, and maintain mail in an organized manner.
  • Report, log, and follow-up on telephone equipment malfunctions.
  • Confirm, record, and deliver wake-up calls (using manual sheet and/ or switchboard).
  • Use and explain the use of TDD equipment for hearing impaired.
• Assist team in completing daily responsibilities.

GUEST RELATIONS

• Performs the manager-on-duty role during 3rd shift.
• Be readily available/ approachable for all guests.
• Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan. 
• Extend professionalism and courtesy to guests at all times.

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:  

• The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
• Carry out all reasonable requests by leadership team.
• Comply with department uniform and appearance standards.

Apply Now

Read more