Current Job dates:
Currently recruiting for the season that runs from April 11th, 2025 to October 26th, 2025.
Reservations Team Lead
This position touches our customers from before, during and after their departure. You are responsible for being their contact during the reservation process by answering any questions they might have about their trip and setting up everything in our reservation system as needed. You are there to also assist them when they arrive during the check-in process, and then after they leave by following up on any remaining items with the customer. You are the one responsible for communicating what the customer needs with our operations teams to make sure it happens!
Job Duties:
● Assisting with all incoming calls to the main office
● Monitoring the companies reservations system (AdventureRES) and being efficient in all processes pertaining to booking activities within that system
● Collaborating with the department director and marketing team to create and achieve yearly sales goals and projects
● Assist in resolving customer complaints and issues
● Ensuring the Reservations team is compliant with company policies and procedures ● Overseeing the onsite check-in operation
● Assisting with training and mentoring seasonal staff
● Providing guidance for customers when they are on property as needed
● Basic operation of the POS system to assist with retail sales
● Maintaining knowledge of all activities and events occurring within the company ● Promoting Wilderness Voyageurs services and amenities
● Communicating all changes and updates with the Operations Team as needed ● No job description for a position can include all duties that may be requested by the business or guest. Additional tasks beyond what is listed above may be asked of you
Qualifications
● Comfortable working with multiple computer systems
● Ability to work flexible hours and schedules
● Passion for outdoor adventure!
● Demonstrate professionalism when working with customers at all times
● Previous customer service experience required (1-3 years in a customer facing role, such as serving, call center, front desk or similar positions)
Bike Mechanic
Shifters and Derailleurs are your cup of tea? Be a part of the team that keeps our fleet of bikes happy and humming along. Previous experience required.
Bike Tour Guide
Do you want to get paid to travel the US, and stay in awesome lodging, and connect people with really cool places? Around here, we call that a bike tour guide. Learn about the hiring process for becoming a bike tour guide. Go to http://wilderness-voyageurs.com/aboutwv/jobs/ to find out more.
Bus and Van Driver
Do you have a Class A or B CDL with a passenger endorsement? Come work in a low stress, fun environment, where your passengers are happy and thankful for you getting them to and from the fun. We operate 40 passenger buses and 15 passenger vans. Both full time seasonal and part time seasonal positions available.
Fly Fishing Guide and Instructor
Outdoor Retail Sales Associate
Wilderness Voyageurs store is a gear junkies paradise, from paddling to pedaling gear, Wilderness Voyageurs provides top notch gear carrying big name outdoor brands like Prana, Marmot, Astral, Keen, Mountain Hardware, Endura, Zoic, Terry, Giro and Immersion Research. The Wilderness Voyageurs store also carries Cannondale and Kona bikes for daily rentals in addition to a large assortment of demo kayaks.
Photographer
Reservations and Guest Services
Restaurant Staff
Falls City Restaurant & Pub is our on site full service restaurant serving up yummy food and more than 50 craft beers. Whether you want to be a head engineer on the "Sweet Meat Express" (our immense smoker that fills the river valley with delicious smells) or help to keep the party rolling on the "Partio," if you want to work at the beating heart of the Ohiopyle social scene, this is the gig for you. Front and back of the house positions are available this coming summer season. Hit the application link and get on the good foot to be part of a great food and drink experience.
River Guide
Our little slice of heaven is tailor made to create top notch river guides. So, if you want to be a river guide – this is the place to do it! We will break you down and build you back up, giving you all the skills you need to become an accomplished river guide with the abilities to work and thrive on a variety of rivers. Complete a job application to get the process started! Training starts the second weekend of April and continues every weekend until the second weekend of May. Hit this link to find out more. If you have already have experience as a river guide and you are looking for something new and different, check us out. Our river and our trips are unique. On other rivers, you are a "raft" guide. Not here. Here you are a Whitewater Action Hero. You are in the mix. In a kayak, in a raft, and in the water, making an unforgettable and awesome experience for our guests, and spreading the love of the river. Fill out an application and see where we can take you.
How to Apply
Go to our online application and fill it out to start your next step to a wonderful new world.
Contact Info
- Benjamin Scoville
- bens@wilderness-voyageurs.com
- (724) 329-5518
- www.wilderness-voyageurs.com