Current Job dates:
Currently recruiting for the season that runs from November 1st, 2024 to May 1st, 2025.
- Plan and supervise daily training for competitors as scheduled by the Head/Lead Coach.
- Have high standards for safety in all training environments.
- Assure that all facilities and equipment are properly maintained and stored.
- Shoot video and conduct video analysis sessions with participants on a frequent basis.
- Conduct athlete goal setting meetings at start of year and review throughout season.
- Travel to pre-determined events with participants and be responsible for on-course coaching duties.
- Provide positive feedback on a daily basis to participants and submit written year-end evaluations on each participant.
- Communicate needs to effectively do job on a daily basis to Head/Lead coach.
- Participate in coaches meetings, briefings, and other professional functions as directed by the Head/Lead coach and Program Manager.
- High school graduate or GED is required.
- Advanced level skiing skills and knowledge as indicated by demonstration to Head/Lead coach. Equivalent to skills required for Level 1 education in USSA (U.S. Ski & Snowboard Association) Coaches Education program.
- Must have a minimum of one season in an organized USSA, collegiate, or high school program; or have competition experience at the USSA and/or FIS level or have at least one year of experience as an instructor in an organized ski school and complete the USSA Level 1 coach clinic program during the first year of employment.
- Experience in ski waxing, ski fitting, and related equipment experience desirable.
- Must have an understanding of current USSA and FIS rules
- The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...
- The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.
- Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.
- Exposure to: Chemicals required for cleaning, de-greasing, and painting Ultra Violet radiation from the sun enhanced through lack of atmospheric filtration at work altitude. Fumes produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by snowmobiles and tools may require hearing protection to be worn.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Provide personal, responsive, and professional service to all guests in selling all aspects of guests’ reservations in the Winter Park area, year round, including lodging, ground transportation, rental equipment, lessons, lift tickets, trip insurance, and other products as they become available.
- Provide information, answer questions, manage changes to itineraries, handle complaints and assist each guest regarding activities, tickets, lift and trail access, and general information about the Winter Park/Fraser area with an eye to closing sales and upselling to the visiting vacationer.
- Participates in outbound sales campaigns. This to include focused outbound programs for products and services as well as follow up on quotes and upsell opportunities.
- Answer telephone in a timely fashion, answer questions, make reservations, and manage changes and cancellations to existing reservations in a friendly, professional manner.
- As assigned, respond to e-mail requests for new reservations and information.
- Determine client needs using active listening skills and needs determination questions – provide information and available options for client to make an informed decision regarding vacation planning.
- Research and source information for lodging, activities, and transportation based on client request and preferred location.
- Effectively use upselling and cross-selling techniques to enhance client experience.
- Accurately inform guest of reservation details such as lodging descriptions, rates, locations, deposit, cancellation policies, and travel insurance.
- Accurately and thoroughly input and record reservation data.
- Operation of several software programs; accuracy with keyboarding, clarity of communication with guests and subscribers.
- Participate in ongoing training on systems used in the Call Center and products/promotions.
- Maintain current and updated information on all WP Call Center and Resort policies, packages, and area activities.
- Outbound calling and e-mailing to convert quotes and upsell ancillary products.
- Maintain current knowledge of weather and snow conditions, Resort general information, Resort products & promotions, lodging packages, Resort & local events special events.
- Participate in specific outbound sales campaigns as assigned
- Engage in first phase of problem resolution regarding client complaints.
- Participate in property tours to fully understand and experience the variety of offerings available to our guests.
- Align with the Winter Park Resort Mission Statement and Core Values.
- High School diploma or GED
- Minimum one season experience with mountain resort, travel industry systems and procedures and Winter Park Vacation products desired.
- Experience working in fast-paced environment desired
- Experience in Guest Services and basic sales techniques, including needs determination, closing sales and upsell.
- 18 years of age or older required
- Working knowledge of Microsoft Office and basic computer functionality required
- Valid Colorado Driver’s License desired
- Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
- Manual dexterity to operate a computer and other common office equipment on a constant basis.
- Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
- Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
- Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
- Provide exemplary guest service
- Answer inquiries pertaining to hotel services such as amenities and different room layouts as well as resort activities including shopping, dining and entertainment
- Act as a liaison between guests and other departments
- Accurately complete AM and/or PM front desk checklists
- Responsible for cleanliness of the lobby, all common areas and keeping the front desk manned at all times
- Proficient knowledge and understanding of operating and work order systems (SMS, hotSOS, RTP, Zingle, Parkmobile)
- Respond to guest service requests
- Ensure timely communication regarding guest items and needs
- Know and practice all safety and security policies and procedures
- Other duties as assigned
- Honest and demonstrates integrity
- Follows established resort policies and procedures
- Able to manage confidential information
- Exhibits a professional appearance within defined guidelines
- Supportive of resort mission and core values
- Sets a positive attitude for others to follow
- Organized and capable of multi-tasking
- Trustworthy and self-directed in work tasks
- Sees projects through to completion and follows up when needed
- Able to handle a fast-paced work environment
- Flexible with days and hours of work based on resort needs
- Prioritizes personal time versus work time to ensure a good balance in life and quality of work
- Working knowledge of Microsoft Office and basic computer skills
- Must be able to speak effectively in front of groups of guests and employees
- Must be able to successfully manage multiple high-priority tasks
- High School Diploma or GED required
- Working knowledge of Microsoft Office and basic computer functionality required
- High school diploma or GED. Ability to ready and interpret documents, basic computer skills. Must be able to speak effectively before groups of guests and employees.
- Able to meet daily, weekly, monthly, and yearly sales goals.
- Performs goal setting and promotes up selling, add-on sales, and sell-through.
- Handles guests problems and complaints professionally and resolves them in such a way to ensure our guests receive an excellent, quality filled resort and mountain experience.
- Is a key holder for their specific location and is responsible for opening and closing when scheduled.
- Oversees the daily cash register operations and insures accurate end of the day procedures and accounting of revenue.
- Is responsible for maintaining store standards of cleanliness and staff behavior
- Is responsible for maintaining neat and effective displays that promote sell-through.
- Is responsible for presenting the store merchandise in a pleasing, polite manner, to the guest and assists in satisfying their product needs, wants and desires in order to insure an excellent, quality, and safe resort and mountain experience.
- Attends product knowledge clinics during the normal store operating hours and after closing hours as needed.
- Assists the Retail Manager/Supervisor in communicating with the Warehouse Supervisor and Buyer’s to insure the store is adequately stocked and supplied with sell-through merchandise.
- Enforces department policy on controlling internal and external shrinkage.
- Operates, with efficiency, the computer point of sale system, (cash register).
- Has excellent cash handling and credit card handling skills.
- Is a team player and understands and exhibits cooperation.
- Performs other duties as needed.
- Is a team player and understands and exhibits cooperation.
- Performs other duties as needed.
- Acts as the MOD in the absence of the Retail Manager/Supervisor.
- Provides input to the Retail Manager/Supervisor in creating the store schedule.
- Implements and encourages the retail employee incentive programs.
- Promotes and enforces with the retail staff the policies and procedures, as set forth in the Employee Handbook and Retail Rental training.
- Working knowledge of Microsoft Office and basic computer functionality required
- Valid Colorado Driver’s License ad clean motor vehicle record desired.
- Must be available to work overtime, weekends, holidays and respond to emergency schedule changes, as business requires.
- Must able to speak and write English as a primary language.
- Excellent verbal and written communication skills required in dealing with guests, supervisors, fellow employees, managers, and other departments.
- Must possess a friendly, outgoing personality being able to approach guests with a positive attitude, a smile, and help them in their in-store needs, wants, and desires.
- Retail merchandising experience desired, but not necessary.
- Guest Service experience, in some way, is desired, but not necessary.
- High School Diploma or GED required
Nordic Coach
POSITION SUMMARY:
To mentor and coach participants in Competition Center programs in an enthusiastic and effective manner that helps the participants set and achieve goals in advanced skiing technique and competition and to inspire life-long enjoyment in sport.
ESSENTIAL DUTIES:
EDUCATION & EXPERIENCE REQUIREMENTS:
TRAVEL REQUIREMENTS:
Travel required
PHYSICAL DEMANDS AND WORKING CONDITIONS:
Mountain Environment:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
OTHER DUTIES AS ASSIGNED:
This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.
AN EQUAL OPPORTUNITY EMPLOYER:
Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.
Application Deadline: Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications.
Reservation Sales Agent
POSITION SUMMARY:
ESSENTIAL DUTIES:
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
EDUCATION & EXPERIENCE REQUIREMENTS:
Education:
Experience:
Qualifications and Skills:
PHYSICAL DEMANDS AND WORKING CONDITIONS:
This position may be required to work evenings, weekends and holidays.
Office Environment:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily - reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
OTHER DUTIES AS ASSIGNED:
This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.
AN EQUAL OPPORTUNITY EMPLOYER:
Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.
Application Deadline: Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications.
Front Desk Agent
POSITION SUMMARY:
The Front Desk Agent will perform all the duties of the front office, including checking in/out guests, answering the phones and fulfilling guest requests as well as guest activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
General Responsibilities
Personal Attributes:
REQUIRED QUALIFICATIONS:
The employee is frequently required to stand for long periods. Must be able to type, walk, reach with hands, stoop or kneel. Employee must be able to assist guest with lifting luggage if needed. Specific vision abilities required by this job especially looking at a computer screen for long periods.
EDUCATION/EXPERIENCE:
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, stand, talk, see, hear, and operate a computer and other office productivity machinery.
WORKING CONDITIONS:
Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.
Hazardous Materials/Noise: The noise level in the work place is usually moderate.
OTHER DUTIES AS ASSIGNED:
This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.
AN EQUAL OPPORTUNITY EMPLOYER:
Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.
Application Deadline: Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications.
Retail Lead Associate
POSITION SUMMARY:
The Retail Lead Associate’s main responsibility is to coordinate the daily functions of the retail store assigned to him or her as directed by the Retail Manager and/or the Retail Supervisor for that store. He/she is part of the team that is responsible for the overall profitability of the entire store. He/she consistently follows policies and procedures as set forth in the Employee Handbook and in Retail Rental training.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
ESSENTIAL DUTIES:
Supervisory Duties:
REQUIRED QUALIFICATIONS:
Experience:
EDUCATION REQUIREMENTS:
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.
WORKING CONDITIONS:
Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.
Hazardous Materials/Noise: The noise level in the work place is usually moderate.
AN EQUAL OPPORTUNITY EMPLOYER:
Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.
Application Deadline: Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications.
How to Apply
Are you Ready to Venture Out? Click here to view all of our vacancies and to complete an online application.
Your dream job is waiting!
Contact Info
- Recruiting Team
- wpjobs@winterparkresort.com
- (970) 726-1536
- www.winterparkresort.com
