Alaska's Arctic - Midnight Sun - Aurora Borealis - Lodging/Meals At No Cost - $2,000.00 Bonus
Seasonal
- spring
- summer
- fall
Job Starts:Apr 15, 2024
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Guest Services coworkers are primarily responsible for coordinating all activities associated with guest departures from and returns to Fairbanks. This involves greeting guests as they arrive, checking them in for their various tours, making any certificate corrections and setting appropriate expectations. Guest Services gives a thorough briefing at the start of each tour, using soulful honesty to prepare everyone for the realities
RESPONSIBILITIES:
The base camp host has primary responsibility for a VERY diverse set of guest-service activities focused on extending soulful hospitality to an equally diverse make-up of guests either departing on or returning from a travel adventure in Alaska's Arctic --- the base camp host is empowered with the extremely important responsibility of ensuring that each departing guest has expectations for their travel experience set at a level that can be met and exceeded by both the guide and the experience.
Specific responsibilities include:
- Prepare guide supply boxes for each departing experience as needed.
- Obtain knowledge of guest needs/dynamics for each departure/arrival.
- Develop daily guest service logistics plan.
- Communicate with guide and others on logistics associated with each departure/arrival.
- Operate 15-passenger van to shuttle guests to/from terminal as required.
- Soulfully greet each departing/arriving guest upon his/her arrival at terminal.
- Deliver a pre-experience expectations orientation for each departing group of guests.
- Complete revenue sheet for each departure.
- Perform cleaning-related activities at the terminal.
- Clean and organize incoming food coolers.
- Work on food prep activities as time allows.
- Soulfully greet walk-in guests and appropriately respond to their needs.
- Execute retail-related activities as required.
- Assist with reservations activity as required.
- Assist with ramp-related activities as required.
- Assist with purchasing/expediting activities as required.
- Assist with other tasks or activities as required.
THE PERFECT FIT
The "base camp host - guest service" position is a perfect fit for an individual who:
- Genuinely cares about and enjoys serving people.
- Likes to work hard [not just in concept, but in reality!!!]
- Thrives on work requiring serious flexibility and multi-tasking.
- Views favorably the idea of having a physical work component to their work day.
- Is excited about the opportunity to spend a summer embracing Alaska's Arctic --- and, having the opportunity to develop meaningful relationships with the guests we serve.
COMPENSATION:
$15.00 / hour PLUS season completion bonus PLUS housing and transportation
[costs associated with meals are a coworker responsibility --- the housing facility does have a common-use kitchen/dining area]
WHEN DOES THIS POSITION BEGIN?
Once someone is hired for this position, they are responsible for getting themselves to Fairbanks, AK. Training will begin in late April to early May. The Midnight Sun season ends in late September when we transition to Aurora (winter) tours. We do require that all Arctic Base Camp coworkers stay working full time until September 21st, although some may be able to stay even later if desired.
Apply Now -
Night operations includes the mechanics who care for the operations side of our ground vehicles, and the cleaners who make sure these vehicles are clean and tidy. These are the people behind the scenes who do the essential work that mostly gets noticed if it is NOT done well.
The cleaning crew keeps both coaches and vans spick and span to maintain safety standards and ensure the highest level of guest satisfaction possible. This includes both the exterior as well as the interior of the vehicles. In addition, cleaners are responsible for fueling vehicles prior to each tour, and keeping all on-board maintenance equipment complete and in good working order.
The cleaner is responsible for completing all activities associated with the cleaning of 15-passenger vans and 26-passenger coaches. The cleaner is also responsible for assisting with the cleaning of the shop and office environment.
- Obtain knowledge of the number of incoming and outgoing excursions.
- Organize the cleaning work area in preparation for cleaning activity.
- Clean exterior and interior of tour vehicles.
- Clean shop and office areas.
- Perform any special cleaning tasks as required.
- Organize the cleaning work area upon completion of all cleaning activities.
- Assist with other tasks and activities as required.
This position is for the summer season. Our season is from Mid-May to Mid- September. We are looking for individuals who LOVE TO CLEAN, enjoy working HARD and are proud of doing their job well.
Work Schedule:
- Mid-May to September
- 5 to 8 hours per day:
- 12:00am [midnight] - 8:30 am [30-minute meal break]
- 5 days per week
- 25 - 40 hours
Compensation:
$18.00 /hr
Apply Now -
Guest Services coworkers are primarily responsible for coordinating all activities associated with guest departures from and returns to Fairbanks. This includes preparing materials such as snack coolers, guide boxes etc. needed by the guides on the road. It also involves greeting guests as they arrive, checking them in for their various tours, making any certificate corrections and setting appropriate expectations. Guest Services gives a thorough briefing at the start of each tour, using soulful honesty to prepare everyone for the realities they will encounter during their experience, and addressing any questions, concerns or trepidations guests may have. The start of a tour is a time when many things are happening simultaneously, and an ability to maintain calm under such conditions is definitely an asset.
Guest Services coworkers will often shuttle people to or from our Northern Alaska Tour Company headquarters in 15 passenger vans. Also, Guest Services takes primary responsibility for the essential task of keeping our terminal and restrooms tidy, clean and sanitary.
NATC has an open office environment, so coworkers have the pleasure of constant interaction with each other – we pride ourselves in professional, respectful communication combined with a deep level of caring. Guest Services coworkers are especially active in maintaining open communications with guides, pilots and other parts of the NATC family.
Specific Responsibilities
The guest service position has primary responsibility for coordinating all activities associated with guest departures from and return arrivals to Fairbanks. The position is empowered with the important responsibility of ensuring that each guest departs on an experience with expectations set at a level that can be exceeded by the guide and the experience. Additionally, the position is responsible for assisting reservations with inquiry, reservation, and document production activities.
- Prepare guide supply boxes for each departing experience as needed.
- Obtain knowledge of guest needs/dynamics for each departure/arrival.
- Develop daily guest service logistics plan.
- Communicate with guide and others on logistics associated with each departure/arrival.
- Operate 15-passenger van to shuttle guests to/from the terminal as required.
- Greet each departing/arriving guest upon his/her arrival at the terminal.
- Deliver a pre-experience expectations orientation for each departing group of guests.
- Complete the revenue sheet for each departure.
- Perform cleaning-related activities at the terminal.
- Clean and organize incoming food coolers.
- Work on experience food prep activities as time allows.
- Greet walk-ins and appropriately respond to needs.
- Execute retail-related activities as required.
- Assist with reservation activity as required.
- Assist with ramp-related activities as required.
- Assist with purchasing/expediting activities as required.
- Assist with other tasks or activities as required.
Training
Full time work as well as necessary training begins in late April / early May. Summer season ends in late September when we transition to winter tours.
Schedule
This is a summer seasonal position that continues through the end of September. There is potential for seasonal positions to transition into year round positions in the fall and winter!
HOURS: 4/5 days per week: three-week rotation [week one -- 5 days / week two -- 5 days / week three -- 4 days]
Morning: 3:00 am - 11:30 am [30-minute meal break]
Afternoon: 11:00 am -- 8:00 pm [60-minute meal break]
Evening: 5:30 pm -- 2:00 am [30-minute meal break]
Guest Service candidates must be at least 19 years of age.
All candidates must possess the ability to successfully complete Northern Alaska Tour Company's 2023 Professional Vehicle Operator Training program and must complete a pre-employment drug test.
Compensation - Seasonal WITHOUT HOUSING and TRANSPORTATION$18.00 / hour
Compensation - Seasonal WITHOUT HOUSING and TRANSPORTATION
$15.00 / hour + Shared Housing + Transportation
You are welcome to call our office @ (907) 474-8600 and ask for Michelle with any questions!
Apply Now -
Night operations includes the mechanics who care for the operations side of our ground vehicles, and the cleaners who make sure these vehicles are clean and tidy. These are the people behind the scenes who do the essential work that mostly gets noticed if it is NOT done well.
Mechanics and mechanics assistants are responsible for becoming knowledgeable and competent in the maintenance and repair of our 15 passenger Econoline F350 vans and Freightliner 24 passenger coaches as well as regulations governing commercial passenger vehicles. Mechanics foster open communication with guides and other vehicle operators who may have first-hand knowledge of specific mechanical issues that develop while vehicles are on the road. Each vehicle is inspected at the conclusion of every tour, routine maintenance is performed as well as any non-routine issues that may come up. In addition, mechanics and mechanic assistants are responsible for maintaining a clean and well-organized work space, ordering parts and supplies and keeping vehicle maintenance records complete and up-to-date.
The cleaning crew keeps both coaches and vans spick and span to maintain safety standards and ensure the highest level of guest satisfaction possible. This includes both the exterior as well as the interior of the vehicles. In addition, cleaners are responsible for fueling vehicles prior to each tour, and keeping all on-board maintenance equipment complete and in good working order.
Specific Responsibilities
The mechanic and mechanic assistant are responsible for performing a detailed post/pre-tour inspection on all incoming tour vehicles; troubleshooting and repairing any mechanical deficiencies; executing all scheduled routine maintenance; and completing all required shop clean-up, organization, and record keeping.
- Obtain knowledge of the number and type of incoming and outgoing vehicles.
- Organize shop and any incoming parts and supplies.
- Review/organize any incoming vehicle condition reports.
- Identify vehicles due for scheduled routine maintenance.
- Communicate with the incoming guides about the mechanical condition of the vehicles.
- Communicate night operations activities with the vehicle washer.
- Perform a detailed mechanical inspection on each incoming vehicle.
- Troubleshoot and address any mechanical deficiencies.
- Execute scheduled routine maintenance.
- Organize and clean the shop upon completion of maintenance activities.
- Update vehicle maintenance records.
- Identify maintenance parts and supplies that need to be replenished/ordered.
- Assist with other tasks and activities as required.
Schedule
mid-May to mid-September [exact begin and end dates can be flexible]
5 days per week
8 to 10 hours per day: 12:00 am - 8:00 am
Compensation
Hourly wage is dependent on experience + $2.00/hr season completion bonus
Apply Now -
The freight-based guest service position has primary responsibility for assisting with all freight activities associated with accepting freight and mail for flights departing from our Fairbanks-based terminal --- secondarily, has responsibility for assisting with counter and ramp activities on an as-required basis.
The guest service coworker is the frontline embodiment of Wright Air’s mission of soulful hospitality, hard work, and genuine care/concern --- it is the relationship that the guest service coworker builds with our guests that ultimately determines our ability to transform our mission into an everyday reality for our guests.
Specific responsibilities include:
- Use computer reservation system to accept freight and mail.
- Screen incoming freight for hazmat.
- Weigh/sticker incoming freight [must be able to lift 50 lbs].
- Collect guest payments for accepted freight
- Respond to phone inquiries regarding the current status of specific freight items.
- Perform cleaning activities in the freight office and hangars.
- Assist with other tasks or activities as required.
THE PERFECT FIT
An individual who:
- genuinely cares about and enjoys serving people;
- likes to word hard [not just in concept, but in reality!!!];
- thrives on work requiring serious flexibility and multi-tasking;
- views favorably the idea of having a physical labor component to their work day;
- thinks aviation is cool;
- loves living in Interior/Arctic Alaska and is very excited about the opportunity to develop meaningful relationships with the people and communities we serve.
WORK SCHEDULE
At Wright Air we take pride in working hard to create a work schedule for each coworker that is individualized to meet their unique life-work balance/needs --- both part-time and full-time work schedules are available --- most work takes place between the hours of 4:00 AM and 8:00 PM --- the ability to work on Saturday and/or Sunday is a plus but not a requirement.
COMPENSATION
Fairbanks-based coworker providing own lodging ---
Competitive starting wage varies depending on skills/experience.
OR
"Camp-style" seasonal coworker ---
Competitive starting wage varies depending on skills/experience PLUS lodging PLUS $1,000.00 season completion bonus.
OUR MISSION
Extend soulful hospitality to our guests --- and, enjoy doing it
Work hard --- thus, creating value for our guests
Care [genuinely!!!] about the communities we serve
Apply Now -
The ramp position has primary responsibility for assisting with all ramp activities associated with the loading and unloading of aircraft arriving and departing from our Fairbanks-based terminal --- secondarily, has responsibility for assisting with freight and counter activities on an as-required basis.
The ramp coworker is the “behind-the-scenes” embodiment of Wright Air’s mission of soulful hospitality, hard work, and genuine care/concern --- it is the passion that the ramp coworker infuses into his/her work that ultimately determines our ability to transform our mission into an everyday reality for our guests.
Specific responsibilities include:
- Load and unload aircraft for arriving and departing flights.
- Perform cleaning/organizing activities in the freight hangars and ramp area.
- Assist with other tasks or activities as required.
THE PERFECT FIT
An individual who:
- genuinely cares about and enjoys serving people;
- likes to word hard [not just in concept, but in reality!!!];
- thrives on work requiring serious flexibility and multi-tasking;
- views favorably the idea of having a physical labor component to their work day;
- thinks aviation is cool;
- loves living in Interior/Arctic Alaska and is very excited about the opportunity to develop meaningful relationships with the people and communities we serve.
WORK SCHEDULE
At Wright Air we take pride in working hard to create a work schedule for each coworker that is individualized to meet their unique life-work balance/needs --- both part-time and full-time work schedules are available --- most work takes place between the hours of 4:00 AM and 8:00 PM --- the ability to work on Saturday and/or Sunday is a plus but not a requirement.
COMPENSATION
Fairbanks-based coworker providing own lodging ---
Competitive starting wage varies dependent on skills/experience.
OR
"Camp-style" seasonal coworker ---
Competitive starting wage varies dependent on skills/experience PLUS lodging PLUS $1,000.00 season completion bonus.
OUR MISSION
Extend soulful hospitality to our guests --- and, enjoy doing it
Work hard --- thus, creating value for our guests
Care [genuinely!!!] about the communities we serve
Apply Now
Arctic Base Camp
Coldfoot Camp
Deadhorse Camp
Manley Roadhouse
Northern Alaska Tour Company
Ridgetop Cabins
Wright Air
Yukon River Camp
How to Apply
If you have read this far and still believe that "working arctic" might be right for you, we encourage you to learn more by reading the detailed information found at www.workarctic.com.
After further research, if you remain interested in being considered for employment at one of our Camps, please complete/submit our online employment application. The completion of the online employment application is an employment requirement.
We will review your application upon receipt, and those applicants who appear to be a good fit with the work/life experience offered by our Camps will be invited to participate in a 60-ish minute information phone conversation.
Please remember: all of our Camps are committed to providing a drug-free workplace (including marijuana) in accordance with the Drug-Free Workplace Act of 1988. Thus, all applicants should feel comfortable submitting to pre-employment, random, and "for cause" drug testing.