Banquet Manager

Discover the magic of Yellowstone's winter season!

Love snow, magical scenery, and fewer crowds? Join us at Yellowstone National Park this winter! Live. Work. Explore. in the serene wonderland with a tight-knit employee community, enjoy unique activities like skiing and snowshoeing, and provide warm hospitality to our guests. Yellowstone National Park Lodges hires ~300 people to operate 2 lodges and 3 restaurants within the park during the winter.

We're hiring a Banquet Manager at Mammoth Hot Springs. Experience the "secret season" of Yellowstone – an unforgettable winter adventure awaits!

Job Summary
The Banquet Manager oversees and executes high-profile events, ensuring exceptional guest service and maximum profitability. This key role involves supervising banquet staff, coordinating with kitchen teams, and managing all aspects of event execution from setup to breakdown.

The Details
Position Type: Seasonal
Location: Mammoth Hot Springs, Yellowstone National Park
Season Dates: December 2, 2024 to March 14, 2025 (Opportunity to return for summer season based on winter performance and business demand)
Pay: $1,880.00 Bi-weekly
Schedule: Typical schedule is 40+/- hours, 5 days/per week (will include weekends, and holidays)  Schedule will vary based on events and may be required to work extended hours as needed.

Why Yellowstone National Park?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

Life in Yellowstone:

• Live in our nation’s first National Park! Seasonal management includes dormitory-style housing that includes Wi-Fi (limited bandwidth), laundry, and all utilities

• All meals provided including breakfast, lunch, and dinner

• No Wyoming state taxes deducted from your paycheck

• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities

• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Free Employee Recreation Program (photo contest, gear rentals, seminars, ski trips, and more).

• Employee discounts on retail, food & beverage, lodging, and activities in Yellowstone

• Employee discounts at local gateway communities

• 100+ miles of cross-country ski trails (both groomed and skier tracked)

• Outdoor ice skating rinks

• Fresh air, breathtaking views, and clear night skies

• World-class wildlife viewing and stunning scenery offering amazing photography opportunities

Responsibilities:

• Oversee execution of assigned banquet events to ensure we are providing excellent guest service in an efficient manner and maintaining maximum profitability. Ultimately responsible for the proper set-up, food and beverage service and breakdown of assigned events. This responsibility includes the onsite supervision and direction of banquet set up staff, servers and bartenders. Communicates and works closely with food and beverage managers, chefs and kitchen staff to ensure seamless delivery to guests.

• Ensure that all employees working the function maintain appearance and uniform standards and execute their job according to banquet and Xanterra Parks and Resorts® standards

• Reserve meeting spaces, coordinate, plan and delivery all banquet and group meal requirements for clients.

• Generate Food and Beverage office correspondence, including pre-set menus and billing information, function prospectii, Banquet Event Orders, interoffice memos and manuals.

• Work with the Group and Conference Sales Department and prospective clients regarding weddings, banquets, preset meals, in-house meeting services, business meetings and symposium planning.

• Supervises the inventory, appropriate storage, movement and maintenance of all B&C equipment.

Qualifications:

• Prior banquet experience required.

• Valid driver’s license required.

• Demonstrated dedication to providing outstanding service and ensuring a positive guest experience.

• Proficient in business letter writing, email correspondence, and effective phone communication.

• Familiarity with Microsoft Word, Excel, and Outlook; ability to navigate various software programs efficiently.

• Competent in typing, calculating, filing, and maintaining proper phone etiquette.

• Certification in the ServSafe food safety and sanitation program is required. Workshop will be provided if not currently certified.

• Certification in the TIPS alcohol awareness program is required. Workshops will be provided if not currently certified. 

Physical Requirements:

• Must be able to stand for long periods of time, 8+ hours.

• Must be able to sit for long periods of time, 8+ hours.

• Must be able to walk for long periods of time, 8+ hours.

• Must be able to lift, carry, load and unload a minimum of 50 pounds.

• Must be able to lift, bend, stretch and reach for extended periods of time.

• Must be able to work a varied schedule including nights, weekends and holidays.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.