Support Specialist
Above and Beyond Alaska LLC
Auke Bay, Alaska and Juneau, Alaska
Support Specialist - Join Juneau's Top Rated Guiding Outfitter!
Seasonal
Job Starts: May 01, 2025
Jobs in the Spotlight
Current Job dates:
Currently recruiting for the season that runs from April 21st, 2025 to September 30th, 2025.
- Guide 6–8-hour hiking or canoeing for up to 8 clients while maintaining safety protocol.
- Facilitate tours in accordance with ABAK safety protocol while providing superior customer service and providing natural and cultural history narrative
- Prepare equipment and food for assigned trips, process used gear post-trip, make repairs as needed, and maintain a clean workspace.
- Actively contribute to a collaborative team environment in the field and company headquarters.
- Provide transportation to clients in company vans to and from downtown Juneau.
- Loading kayaks/canoes and lifting heavy gear in all operational zones.
- Pack, clean, repair, and maintain ABAK outdoor apparel, equipment, facilities and vessels.
- High School Diploma – Associate’s or bachelor’s degree is preferred
- US Citizen OR Be Eligible to Work in the US
- Exceptional customer service skills
- Wilderness First Responder Certification or higher (valid through September 30, 2025)
- Driver’s License and Clean Driving Record for past 5 years (valid through September 30, 2025)
- Must know how to swim
- Canoeing – Basic Skills, Safety, and Self Rescue Techniques
- White water rafting, packrafting, or kayak experience
- Knowledge of Southeast Alaska ecosystems, wildlife, and glacial environments
- Experience working in the service industry
- Competitive Pay
- Optional 401K plan
- End of Season Bonus
- Pro-Deal Purchasing Privileges
- Free Trips for you, your friends and family on a space-available basis
- Paid Training (Preseason, and Ongoing throughout the Season)
- Free or Discounted Trips with participating tour operators (whale watching, helicopter flights, etc.)
- Free Use of Kayaks, Paddleboards, and an array of outdoor gear
- Discounted flights with our partner, Alaska Seaplanes
- Free fitness membership during the summer months
- Guide 3-5 trips per week as lead guide or to observe guide team
- Prepare equipment and food for assigned trips, process used gear post-trip, make repairs as needed, and maintain a clean workspace
- Provide transportation to clients in company vans to and from downtown Juneau
- Move, paddle and steer 8-14 passenger canoes
- Facilitate guided experiences in accordance with ABAK safety protocol while providing superior customer service and providing natural and cultural history narrative
- Report as Safety, Admin & Support (SAS) and work with the Manager on Duty (MOD) to assist in any incidents that arise from the field
- Site Leader specific duties and responsibilities
- Assist with Mendenhall set-up and take down: Help prepare location for operations, which include setting up equipment, organizing gear/equipment, and ensuring all necessary supplies are ready for use
- Assess conditions in the Mendenhall zone on a weekly basis, communicate developments to the GGFS
- Assist in the maintenance of all Mendenhall Zone equipment. Communicate maintenance needs to the Field Manager
- Recommend new gear purchases and needs to the GGFS throughout the season
- Coach and mentor guide staff
- Work with other Site Leader to develop guide performance reviews, schedule recurring guide meetings, guide observation in the field, canoe care and maintenance, checking on Mendenhall staff, etc.
- Assist the other Mendenhall Site Leader with training Mendenhall Zone Guides. This will include shadow checklists, skills checklists, reviews, observation trips, pre-trip and post-trip meetings, recurring training, etc.
- Provide on-going technical skills training for guide staff in coordination with the GGFS
- Assist the GGFS with facilitating bi-weekly Team Meetings for guide staff
- Actively contributes to a collaborative team environment in the field and ABAK Base
- High School Diploma
- Wilderness First Responder Certification or higher
- 2+ years of guiding experience in wilderness or semi-wilderness setting
- Technical skills related to canoeing and hiking
- Ability to steer and perform re-entry techniques in 6+ passenger canoes
- Leadership experience
- Experience coaching, teaching, and/or mentoring individuals and groups
- Ability to contribute to team meetings and effectively communicate with coworkers
- Ability to work collaboratively as part of a team
- A valid driver’s license and clean driving record for the past 5 years
- Ability to work in a dynamic, fast-paced environment
- Ability to stay calm and collected while leading a team in responding to emergency situations
- Ability to lift 50 pounds and stay on feet for 8+ hours a day
- Experience working in high volume tourism
- Knowledge of Southeast Alaska’s weather, ecosystems, wildlife and glacial environments
- Working knowledge of ABAK operating areas
- Computer literacy – competent with Microsoft Word and Excel, able to type 40+ WPM, capable of learning online booking and POS systems
- Glacier – understanding of bare glacier hazards, route finding experience, and crevasse rescue technique
- Optional 401K plan
- End of Season Bonus
- Pro-Deal Purchasing Privileges
- Free Trips for you, your friends and family on a space-available basis
- Paid Training (Preseason, and Ongoing throughout the Season)
- Free or Discounted Trips with participating tour operators (whale watching, helicopter flights, etc.)
- Free Use of Kayaks, Paddleboards, and an array of outdoor gear
- Discounted and standby flights with our partner Alaska Seaplanes
- Free fitness membership during the summer months
- Work as part of a Norris operations team on a 7-8 day shift
- Norris Guide - facilitate guided experiences in accordance with ABAK safety protocol while providing superior customer service and providing natural and cultural history narrative
- Norris Field Support - evaluating lake conditions, clearing icebergs from the lake, supporting guided trips, cleaning packrafts and other equipment, and completing site maintenance tasks
- Base Coordinator - communicate with ABAK dispatch and Alaska Seaplanes pilots, monitor weather conditions, manage guided trip challenges, maintain the flight/trip schedules
- Work with the Site Leader to meet the high Norris operations standards - safety, trip quality, communication, cleanliness, documentation, etc.
- Support ABAKs operations in-town 0-5 days per week
- Provide high-quality experiences as a guide for our clients in the Mendenhall operating zones
- Complete pre and post trip tasks - prep gear, process used gear post-trip, make repairs as needed, maintain a clean workspace, fill out trip report, and assist support staff
- Provide transportation to clients in company vans to and from downtown Juneau
- Brief and outfit clients for assigned trips
- Lead a safe, fun and educational wilderness experience for our clients
- Provide high-quality experiences as a guide for our clients in the Mendenhall operating zones
- Actively contribute to a collaborative team environment in the field and ABAK Base
- High School Diploma
- Wilderness First Responder Certification or higher
- 1+ years glacier guiding experience or guiding in a remote site in a wilderness setting
- Experience in one or more of: glacier technical knowledge and skills, extended camping trips in a wilderness setting, packrafting, use of a boat powered by a tiller steer outboard
- Ability to work collaboratively as part of a team
- Ability to work in a dynamic, fast-paced environment
- Ability to stay calm and collected while responding to emergency situations
- Ability to live and work with supervisor for 7-8 days
- Ability to lift 50 pounds and stay on feet for 8+ hours a day
- A valid driver’s license and clean driving record for the past 5 years
- Experience working in high volume tourism
- Knowledge of Southeast Alaska’s weather, ecosystems, wildlife and glacial environments
- Personal or work experience camping outdoors for extended periods of time (7+ days)
- Working knowledge of ABAK operating areas
- Glacier travel technical skills
- Ability to identify and manage bare glacier hazards
- Experience route finding on bare glacier
- Ability to perform a crevasse rescue using both simple and compound pulley systems
- Experience:
- Driving and maintaining a tiller steer outboard boat
- Experience paddling and maintaining packrafts
- Experience working with floatplanes
- Experience working at or managing a remote site
- Competitive Pay
- Optional 401K plan
- End of Season Bonus
- Pro-Deal Purchasing Privileges
- Free Trips for you, your friends and family on a space-available basis
- Paid Training (Preseason, and Ongoing throughout the Season)
- Free or Discounted Trips with participating tour operators (whale watching, helicopter flights, etc.)
- Free Use of Kayaks, Paddleboards, and an array of outdoor gear
- Discounted flights with our partner, Alaska Seaplanes
- Free fitness membership during the summer months
- Monitor weather and marine conditions on a daily, weekly, and hourly basis to determine when unsafe conditions exist or may develop.
- Operate vessel in accordance with USCG regulations and all policies/guidelines pertaining to sustainable wildlife viewing.
- Provide boat transportation and wildlife experience for up to (2) six-hour tours per day, load and unload 65lb kayaks, clean and repair kayaks and gear as needed.
- Collaborate with naturalist/guide and logistics team to maintain tour timeline, effectively manage risk, and create a high-quality, educational, and consistent experience to guests.
- Maintain an organized, safe, and professional vessel by completing daily, weekly, and monthly maintenance and cleaning tasks.
- High School Diploma – Associate’s or bachelor’s degree in preferred
- US Citizen OR Be Eligible to Work in the US
- Exceptional customer service skills
- Driver’s License and Clean Driving Record for past 5 years (Valid Through September 30, 2024)
- USCG 6-pax to 25-Ton License (Valid Through September 30, 2024)
- Adult/Child Infant and CPR (Valid Through September 30, 2024).
- 1 Year Experience Actual Captaining Experience on 6 passenger boat
- Able to pass pre-employment and random Drug Screenings
- Knowledge of Southeast Alaska marine ecosystems, flora, and fauna
- Experience working in the service industry
- Competitive Pay
- Optional 401K plan
- End of Season Bonus
- Pro-Deal Purchasing Privileges
- Free Trips for you, your friends and family on a space-available basis
- Paid Training (Preseason, and Ongoing throughout the Season)
- Free or Discounted Trips with participating tour operators (whale watching, helicopter flights, etc.)
- Free Use of Kayaks, Paddleboards, and an array of outdoor gear
- Discounted flights with our partner with our partner Alaska Seaplanes
- Free fitness membership during the summer months
- Subsidized housing at a local campground
- Provide prompt and professional communication with customers via email, phone, and online messages.
- Develop and utilize a thorough and accurate understanding of all ABAK’s Reservation Software when corresponding with clients during the reservation process.
- Develop proficiency in retail and rental POS systems, handle credit card transactions, maintain rental and retail inventory, answer phones.
- Develop comprehensive knowledge of rental shop kayak and SUP fleet, basic paddling skills and safety, and Juneau paddle areas.
- Provide superior customer service, teach basic kayaking/SUP skills, Facilitate safety briefing to rental guests, transport guests and kayaks to various launch points around Juneau
- Learn Kayak and SUP repair techniques and assist the Manager in maintaining the rental fleet.
- Loading kayaks/canoes and lifting heavy gear.
- Maintain and safely operate company vehicles.
- Create, curate, and schedule content across social media platforms
- Interact with followers on a daily basis and create new social media strategies to drive sales.
- Guide half-day kayak and glacier viewing tours 1-2 times per week during peak season from Auke Bay. Subject to booking availability.
- High School Diploma – Associate’s or bachelor’s degree is preferred
- US Citizen OR Be Eligible to Work in the US
- Superb Written and Verbal Communication skills
- Previous Social Media experience
- Exceptional customer service skills
- 21 years of age with a Valid Driver’s License and Clean Driving Record for past 5 years
- Adult/Child First Aid and CPR Certification
- Experience working in retail, tour, or service industry
- Proficient with computers
- Kayaking/SUP experience preferred
- Competitive Pay
- Optional 401K plan
- End of Season Bonus
- Pro-Deal Purchasing Privileges
- Free Trips for you, your friends and family on a space-available basis
- Paid Training (Preseason, and Ongoing throughout the Season)
- Free or Discounted Trips with participating tour operators (whale watching, helicopter flights, etc.)
- Free Use of Kayaks, Paddleboards, and an array of outdoor gear
- Discounted flights with our partner, Alaska Seaplanes
- Free fitness membership during the summer months
- Develop a thorough understanding of all ABAK tours and Reservation Software.
- Create a daily tour schedule and relay to staff in a timely manner.
- Coordinate and maintain tour flight schedules for bear and Norris Glacier tours
- Maintain communication with Norris van drivers, Alaska Seaplanes dispatch, and Norris Glacier ground crew.
- Develop daily vehicle schedules
- Maintain communication with guides in the field
- Work closely with MOD in relaying weather conditions in all operating zones
- Organize daily logistics and solve problems as they develop
- Assist with monthly scheduling and reservation auditing
- Assist with dock/driving duties: meeting and picking up clients, cruise relations, vendor relations
- Develop proficiency in retail POS systems and maintain retail inventory.
- Utilize Expensify for uploading and tracking daily receipts.
- Assist Management with permit use reports.
- Manage file storage and audit employee timesheets in accordance with confidentiality guidelines
- Provide professional communication with customers via email, phone, and online messages.
- Warehouse Support - help prepare gear and hearty snacks for glacier and kayak day trips, fix equipment, maintain a clean and organized warehouse, transport guests to various locations around Juneau.
- High School Diploma – Associate’s or bachelor’s degree is preferred
- US Citizen OR Be Eligible to Work in the US
- Adult/Child First Aid and CPR Certification
- Sales, customer service, and/or office experience
- Superb Written and Verbal Communication skills
- Comprehensive Experience utilizing MS Office Suite (Word, Excel, Power Point, Etc.)
- 21 Years of age with Valid Driver’s License and Clean Driving Record for past 5 years
- Proficiency with Fareharbor or other online booking systems
- Familiarity with Cruise Ship Tour Industry, and/or Juneau’s Cruise Ship Dock Layout
- Experience working in retail, tour, or service industry
- Competitive Pay
- Optional 401K plan
- End of Season Bonus
- Pro-Deal Purchasing Privileges
- Free Trips for you, your friends and family on a space-available basis
- Paid Training (Preseason, and Ongoing throughout the Season)
- Free or Discounted Trips with participating tour operators (whale watching, helicopter flights, etc.)
- Free Use of Kayaks, Paddleboards, and an array of outdoor gear
- Discounted flights with our partner, Alaska Seaplanes
- Free fitness membership during the summer months
- Maintain inventory of client food and warehouse supplies.
- Prepare hearty snacks in accordance with client dietary needs and food safety regulations and filling water bottles.
- Pack, Clean, and Repair outdoor gear and apparel
- Loading kayaks/canoes and lifting heavy gear.
- Transport equipment, clients, and kayaks to various locations around Juneau.
- Assist guides in outfitting clients
- Maintain a clean front-of-house staging, retail, and restroom area, and a clean and organized back-of-house warehouse workspace.
- Norris Glacier Tour Support: transport of guests to ABAK office and float pond, outfit clients and provide pre-trip orientation
- Kayak Rental Shop: assist with kayak and stand-up paddleboard rentals in a busy harbor just south of our main headquarters. Learn how to fix kayaks and paddle gear. Assist kayak specialists with staging and cleaning kayaks.
- High School Diploma – Associate’s or bachelor’s degree is preferred
- US Citizen OR Be Eligible to Work in the US
- Superb Written and Verbal Communication skills
- Exceptional customer services skills
- 21 years of age with a Valid Driver’s License and Clean Driving Record for past 5 years
- Adult/Child First Aid and CPR Certification
- Experience working in retail, tour, or service industry
- Proficient with computers
- Competitive Pay
- Optional 401K plan
- End of Season Bonus
- Pro-Deal Purchasing Privileges
- Free Trips for you, your friends and family on a space-available basis
- Paid Training (Preseason, and Ongoing throughout the Season)
- Free or Discounted Trips with participating tour operators (whale watching, helicopter flights, etc.)
- Free Use of Kayaks, Paddleboards, and an array of outdoor gear
- Discounted flights with our partner, Alaska Seaplanes
- Free fitness membership during the summer months
- Represent ABAK with the highest standard of professionalism when meeting clients on the docks.
- Meet and Greet Guests on cruise ship docks prior to scheduled departure time.
- Utilize roster to identify guests, organize groups, and maintain tour timeline.
- Main point of contact for cruise personnel and dock vendors while on the pier
- Foster and grown cruise relations
- Collaborate with Cruise Ship Personnel and Dock Vendors to ensure all guests are accounted for and any missing guest information
- Communicate accurate clients and sales information to relevant business associates in a timely manner, including cruise ship tour settlements.
- Assist with driving duties: client pickup/drop off and gear transport
- Assist Office/Dispatch with administrative duties - i.e. receipt reconciliation
- Warehouse Support- repair gear and delicious food for glacier and kayak day trips, fix equipment, maintain a clean and organized warehouse, transport guests to various locations around Juneau.
- High School Diploma – Associate’s or bachelor’s degree is preferred
- US Citizen OR Be Eligible to Work in the US
- Superb Written and Verbal Communication skills
- Exceptional customer services skills
- 21 years of age with a Valid Driver’s License and Clean Driving Record for past 5 years
- Adult/Child First Aid and CPR Certification
- Familiarity with Cruise Ship Tour Industry, and/or Juneau’s Cruise Ship Dock Layout
- Experience working in retail, tour, or service industry
- Proficient with computers
- Competitive Pay
- Optional 401K plan
- End of Season Bonus
- Pro-Deal Purchasing Privileges
- Free Trips for you, your friends and family on a space-available basis
- Paid Training (Preseason, and Ongoing throughout the Season)
- Free or Discounted Trips with participating tour operators (whale watching, helicopter flights, etc.)
- Free Use of Kayaks, Paddleboards, and an array of outdoor gear
- Discounted flights with our partner, Alaska Seaplanes
- Free fitness membership during the summer months
Field Positions
Field Positions
Canoe and Hiking Guide
$18.00 - $20.00 / hour + tips
Above and Beyond Alaska (ABAK) is seeking exceptional Canoe and Hiking Guides to join our seasonal team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 21 years and employs 40 seasonal team members from April-September.
Our guides embody Above and Beyond Alaska’s dedication to safety, customer service, and environmental conservation. New ABAK guides must be able to participate in a pre-season training program in mid/late April to learn or develop technical skills, natural history knowledge, and superior customer service strategies.
The vast majority of ABAK glacier tours operate on the Mendenhall Glacier, accessing this magnificent feature by foot and large canoes. Guides will be trained in specific tours and technical skills that correspond with their ability level and motivation to grow. Additionally, guides will develop a formidable knowledge of the unique rainforest and glacial ecosystems and geographical features.
Canoe and Hiking Guides will also be expected to assist in support operations at our warehouse throughout the season. These duties include prep equipment/gear and food for trips, engage guests, help maintain operational zones, assist the operations team with daily logistics, transport guests, and fuel and clean vans.
General Duties Include, but are not limited to…
General Requirements:
Preferred Qualifications
Training: Canoe and Hiking Guides must participate in one of the two mandatory paid trainings. Training includes canoe skills and rescue technique, naturalist training, critical incident response, trail navigation, and zone familiarization.
Start Date: April 15, 2025 – September 30, 2025
Compensation:
$18/hour + tips
Bonus: Guides who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.
Perks:
Field Positions
Mendenhall Glacier Site Leader
$23.00 - $25.00 / hour + tips
Company Overview
Above and Beyond Alaska (ABAK) is a local guiding company based in Juneau, Alaska that has been facilitating outdoor adventure experiences on the ocean and ice for over 20 years. Employing a staff of 40 seasonal team members, ABAK offers an opportunity to experience glaciers, bears and whales through a combination of canoe, kayak, packraft, foot, boat, and floatplane travel. We are dedicated to safety, customer service, and environmental conservation with a goal of providing a complete Alaskan wilderness experience by sharing with our clients our passion, technical know-how, and natural history knowledge.
Position Overview
The Mendenhall Zone Site Leader has a diverse schedule that includes guiding wilderness experiences for our clients in our Mendenhall Glacier, reporting as the Safety, Admin & Support (SAS) and assisting the Operations Leadership Team with training and developing guide staff to enable them to provide safe high quality experiences for our clients.
Site Leaders must be highly proficient in technical skills, passionate about environmental education, and keen on working with entry-level guides in an outdoor leadership role. In the early season they will assist the Field Manager and Training Manager in organizing gear and facilitating training for guide staff in all technical skills and logistics pertinent to the Mendenhall Zone. This includes teaching novices and experienced team members basic skills, rescue technique, naturalist information, group management, ABAK CIRP protocol, and all field logistics/timelines. The Site Leader should be able to adapt teaching strategies to accommodate learning styles of the group or individual.
Once our operating season is fully underway, they will guide 3-5 trips per week and report as SAS 1-2 days per week. While guiding, their focus will be on the Mendenhall Zone, however opportunities to work in other zones may be available with prior approval. As a canoe and hiking guide, while providing exceptional wilderness experiences for our clients they will also: monitor our operational zones, evaluate our equipment, provide an example for co-guides, and observe guides performance. They will communicate any observations, concerns or suggestions to the Field Manager. They will assist the Field Manager with facilitating guide team meetings, coaching and mentoring guide staff, providing on-going training sessions for staff, and assisting with Mendenhall Zone equipment and site maintenance. As a SAS they will assist the Manager on Duty with evaluating the weather, making go/no go decisions, responding to incidents, assisting with Support coverage. These shifts are also a time to check-in with glacier guides, plan meetings/training, manage equipment, and complete staff evaluations.
This position is an integral part of a leadership team that is committed to creating a supportive and positive environment that empowers individuals, values self-direction and hard work, supports sustainable tourism, believes in mutual expectations, and promotes innovation and development. Applicants with guiding experience who wish to develop outdoor leadership skills are encouraged to apply.
Essential Duties and Responsibilities include, but are not limited to, the following:
Qualifications:
Must Have:
Preferred:
Start Date: April 21, 2025 – October 3, 2025
Compensation: $23/hour + tips
Perks:
Field Positions
Norris Glacier Guide
$198.00 - $220.00 / day + tips
Above and Beyond Alaska (ABAK) is seeking exceptional Norris Glacier Guides to join our seasonal team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 21 years and employs 40 seasonal team members from May-September.
Our guides embody Above and Beyond Alaska’s dedication to safety, customer service, and environmental conservation. New ABAK guides must be able to participate in a pre-season training program in mid/late April to learn or develop technical skills, natural history knowledge, and superior customer service strategies.
The Norris Glacier Guide splits their time between working a week-long shift out of our remote site on Norris Lake and spending time in-town for days off and potentially guiding in other zones. They must be highly proficient in technical skills, knowledgeable about the glacial environment, and capable of working as part of a team at a remote site.
In the month of May a Norris Guide will participate in training, potentially guide in the Mendenhall zone, and may also assist in the Norris season preparation and site setup. Once the operating season is fully underway, their focus will be working extended shifts at the Norris site with periods of time in-town for days off and optional guiding in other zones. While at Norris, they will work with the Site Leader to ensure a safe, organized, and professional operation. A typical day will be spent alternating between the guide and field support role. Depending on experience, they may also fill the base coordinator role. They will be responsible for providing high quality experiences for our clients, maintaining a safe landing zone for floatplanes, and completing site maintenance tasks. They will communicate with the Site Leader regarding any site developments, suggestions or concerns.
This position is an integral part of our Norris operations team that is committed to creating a supportive and positive environment that empowers individuals, values self-direction and hard work, supports sustainable tourism, believes in mutual expectations, and promotes innovation and development.
Essential Duties and Responsibilities - include, but are not limited to:
Qualifications must Have:
Preferred:
Start Date: Mid to late May - Beginning of September
Compensation:
Day rate of $198 - $220 per day - eligible for mid-season raise based on performance
Bonus: Guides who fulfill the terms of their employment agreement are eligible for an end-of-season performance based bonus.
Perks:
Field Positions
Part-Time Boat Captain
$30.00 - $33.00 / hour + tips
Above and Beyond Alaska (ABAK) is seeking an exceptional Boat Captain to join our team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 21 years and employs 40 seasonal team members from April-October.
The Boat Captain operates a 25’ aluminum Weldcraft or 26’ aluminum Hewescraft water taxis, each with two 200 HP outboards, transporting kayak guides, guests, and equipment from Auke Bay Harbor to various launch points around the Channel Islands/Stephen’s Passage. Our Boat Captains facilitate intimate marine wildlife viewing opportunities throughout our 6-hour Paddle with Whales kayak tour, and collaborate with the guides to determine tour routes on a daily basis.
The Boat Captain assists the Operations Manager in weather tracking, assessment, and determining when unsafe conditions are present or may develop. Additionally, boat captains will perform regular preventative maintenance and vessel upkeep and communicate with Operations Management any vessel or equipment needs that to be addressed. Boat Captains should self-directed, and able to manage their schedules, duties, and time without constant supervision.
All applicants must be committed to environmental education and sustainable tourism. Our ocean-based adventures operate in full compliance with NOAA Policy, the Marine Mammal Protection Act, and Whale SENSE guidelines.
Essential Duties Include but are not limited to the following
General Requirements
Preferred Qualifications
Training: Boat Captains must participate in mandatory paid training at the start of the season.
Start Date: April 15, 2025 – September 30, 2025 (flexible)
Compensation: Starting $30-$33/hour DOE, plus end of season bonus
Bonus: Employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.
Perks:
Kayak / SUP Rental Shop
Kayak / SUP Rental Shop
Kayak Rental Specialist and Social Media Coordinator
$18.00 - $19.00 / hour + tips
Above and Beyond Alaska (ABAK) is seeking an exceptional individual to join our Kayak Shop team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 21 years and employs 40 seasonal team members from April-September.
The Kayak Rental Specialist and Social Media Coordinator is responsible for facilitating kayak rentals, safety presentations, kayak transports, kayak repairs, assists with outfitting guided kayak tours, and guided half-day kayak and glacier viewing tours 1-2 times per week during peak season in the Auke Bay. Specialists will also make customer reservations using our booking system and engage in customer phone/email/chat correspondence, and assist with management of social media accounts.
As the first point of contact for all rental guests, the Kayak Rental Specialist and Social Media Coordinator must be able to enthusiastically engage with clients throughout the reservation process, organize kayak and SUP gear based on rental needs, confidently orientate rental guests on paddle safety, techniques, and paddle areas. Specialists are outdoor enthusiasts who are interested in developing guide skills. Kayak Rental Specialist and Social Media Coordinator may assist with tour support duties at ABAK’s main office. These duties include helping guides prepare equipment and food for trips, maintain all operational zones, transport guests, fix canoes, kayaks, and equipment.
Additionally, the Kayak Rental Specialist and Social Media Coordinator will create, curate, and schedule content across social media platforms to engage audiences and enhance a brand’s online presence. It also includes analyzing performance metrics, interacting with followers, and developing strategies to achieve marketing and sales goals.
All training is “on-the-job” and includes kayak skills and rescue techniques, gear repair methods, critical incident response, zone and tour familiarization, and food preparation. This position is an entry-level position geared towards exceptional individuals looking to diversify their skill set, explore the outdoor adventure tourism industry, and collaborate with an amazing team. All applicants, regardless of experience, must share our passion for promoting environmental conservation through education.
Essential Duties and Responsibilities include, but are not limited to, the following:
General Requirements
Preferred Qualifications
Start Date: May 1, 2025 – September 30, 2025 (flexible)
Compensation: $18/hour
Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.
Perks:
Office / Logistics
Office / Logistics
Daily Coordinator
$20.00 / hour
Above and Beyond Alaska (ABAK) is seeking an exceptional individual to join our seasonal logistics and office team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 21 years and employs 40 seasonal team members from April-September.
The Daily Coordinator position works directly with the Operations Team to oversee day to day logistics and some office duties for the leading outdoor adventure tour company in Juneau, Alaska. This seasonal position will primarily focus on daily tour dispatch operations, guide communication, administration duties, tour flight coordination, daily trip/van scheduling and auditing, office and guest correspondence, and warehouse support. This role is primarily based in the dispatch area, with some cross over into office.
The Daily Coordinator will develop a thorough understanding of all Above and Beyond Alaska tour timelines and products. Additional duties include creation of daily tour and van schedule, organizations of daily logistics and problem solving, drafting staff assignments and schedules, warehouse support duties, data entry and receipt reconciliation, auditing of staff timesheets.
Essential Duties and Responsibilities include, but are not limited to, the following:
General Requirements
Preferred Qualifications
Start Date: April 28th, 2025 – September 30, 2025 (flexible)
Compensation: $20/hour
Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.
Perks:
Office / Logistics
Support Specialist
$18.00 / hour
Above and Beyond Alaska (ABAK) is seeking an exceptional individual to join our seasonal support team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 21 years and employs 40 seasonal team members from April-September.
The Support Specialist position works directly with the Operations Team to maintain ABAK facilities, gear, and vehicles for all our daily operations. ABAK specializes in small group adventure tours, often outfitting up to 10-18 groups per day with top-of-the-line outdoor gear, outerwear and footwear, and hearty snacks. The Support Specialist works in tandem with the operations and guide team to prep equipment/gear and food for trips, engage guests, help maintain operational zones, assist operations team with daily logistics, transport guests, provide Norris Glacier outfitting and orientation, fuel and clean vans, fix and clean canoes, kayaks, and equipment at the kayak rental shop.
This is a dynamic support role that will rotate through the Warehouse headquarters and Kayak Rental Shop. Additionally, this position will outfit our packraft tour on the Norris Glacier. This includes client transport, outfitting, and trip orientation. Specialists will assist Kayak Rental Specialists with set up of kayaks at the shop, assisting with outfitting of kayak rentals, transportation, set up, cleaning of rental gear.
All training is “on-the-job” and begins on the first day of work. This position is an entry-level position geared towards exceptional individuals looking to diversify their skill set, explore the outdoor adventure tourism industry, and collaborate with an amazing team. This is the perfect position for someone who wants to learn what it takes to be a professional guide, as it provides an opportunity to learn everything it takes to outfit and prepare client groups for being in the wilderness. Many of our top guides have started in this position and now guide full time. All applicants, regardless of experience, must share our passion for promoting environmental conservation through education.
Essential Duties and Responsibilities include, but are not limited to, the following:
General Requirements
Preferred Qualifications
Start Date: May 1, 2025 – September 30, 2025 (flexible)
Compensation: $18/hour
Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.
Perks:
Office / Logistics
Tour Representative
$18.00 / hour
Above and Beyond Alaska (ABAK) is seeking an exceptional individual to join our seasonal dock and support team in Juneau Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 21 years and employs 40 seasonal team members from April-September.
The Tour Representative (Tour Rep) works directly with the Operations Team to oversee dock duties and assist with sales. Tour Rep is the main representative at a high-volume cruise ship dock for the leading outdoor adventure tour company in Juneau, Alaska. As the first point of contact for ABAK clients meeting downtown, the Tour Rep must be able to enthusiastically engage with clients, organize groups based on trip roster, and collaborate with cruise ship representatives and dock vendors. Tour reps help to foster sales and settle daily accounting with cruise lines, as well as assisting with other administrative duties as assigned. Must enjoy engaging in conversation and working in a fast-paced environment while maintaining a positive and professional attitude.
Additionally, the Tour Rep will help support the warehouse by prepping gear and delicious snacks for glacier and kayak day trips, fix equipment, maintain a clean and organized warehouse, and transport guests to various locations around Juneau.
All training is “on-the-job” and will begin on the first day of work. This position is an entry-level position geared towards exceptional individuals looking to diversify their skill set, explore the outdoor adventure tourism industry, and collaborate with an amazing team. All applicants, regardless of experience, must share our passion for promoting environmental conservation through education.
Essential Duties and Responsibilities include, but are not limited to, the following:
General Requirements
Preferred Qualifications
Start Date: May 1, 2025 – September 15, 2025 (flexible)
Compensation: $18/hour
Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.
Perks:
How to Apply
Apply online via the button below. We look forward to hearing from you!
Contact Info
- Hiring Manager
- hr@beyondak.com
- (907) 364-2333
- beyondak.com
